FIELD SUPPORT REPRESENTATIVE SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: Mar 21, 2025 - The Field Support Representative possesses intermediate proficiency in widely used software applications, including effective management of file folders and network production directories. Skilled in maintaining collaborative and productive relationships across teams, management, and various departments to support team environment dynamics. This position demonstrates strong oral communication skills, ensuring clear transmission of information in diverse situations, coupled with the ability to interpret and execute instructions meticulously. Additionally, adept in customer service and technical troubleshooting, with a proven track record of resolving issues and sustaining high-pressure performance.
Essential Hard and Soft Skills for a Standout Field Support Representative Resume
- Troubleshooting
- Account Management
- Revenue Forecasting
- Credit Monitoring
- Collections Management
- Payment Processing
- Billing Procedures
- Inventory Management
- Order Processing
- Equipment Installation
- Conference Call Participation
- Audit Assistance
- Safety Compliance
- Technician Support
- Product Adaptability
- Customer Satisfaction
- Research and Insight
- Guiding Principles Adherence
- Customer Training
- Customer Communication
Summary of Field Support Representative Knowledge and Qualifications on Resume
1. BS in Information Technology with 2 years of Experience
- Excellent interpersonal and Customer communication skills.
- Strong technical and troubleshooting skills
- Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers.
- Demonstrated proficiency with computers and Windows software. Proficiency with web technologies and navigating internet/intranet sites.
- Intermediate to advanced level skills in Microsoft Office software suite including Word, Excel, Outlook, PowerPoint.
- Ability to communicate effectively with all levels of employees and outside contacts. To receive and respond to instructions/assignments, must be able to read, write and speak English.
- Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.
- Ability to communicate ideas clearly in oral communications.
- Ability to organize and schedule time effectively.
2. BA in Communication with 3 years of Experience
- Basic computer skills utilizing Microsoft Office applications.
- Ability to develop a thorough knowledge of the product, and demonstrate compliance with Federal and State regulations concerning the sale and promotion of alcoholic beverages.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to effectively communicate with management, co-workers and other departments. Complete information on competitive activities and work-related issues in a timely manner.
- Ability to complete all records, forms or reports accurately and in a timely manner
- Ability to use a variety of hardware tools and equipment necessary for POS installation, including, but not limited to, a hacksaw, drill, screwdriver, staple gun, ladders, etc.
- Extensive customer service in a professional corporate setting.
- Experience in copy/print/scan, mail/shipping, hospitality, facilities, reception, etc.
- Ability to manage time efficiently with minimal supervision
- Ability to identify and source new business opportunities whilst managing a current portfolio of businesses
- Ability to build and develop effective and lasting relationships with all levels of staff
3. BS in Computer Science with 2 years of Experience
- Experience verbally delivering complex information clearly, concisely and understandable to the client, while quickly establishing rapport and exuding positivity and confidence
- Ability to navigate between multiple screens, keep the client fully engaged and manage call time, while quickly and accurately typing relevant notes and processing information in the system
- Experience with gathering, absorbing and using facts/information to make effective decisions and develop sustainable solutions to problems and deescalate issues
- Ability to quickly learn, adapt and become highly efficient on new and/or changing systems, applications, policies and procedures
- Proven experience fully adhering to processes, policies, procedures, laws and regulatory requirements during all interactions, while working in a fast paced environment
- Strong written and verbal communication to tailor communications to the audience, actively listen and follow-up with questions and updates to involved parties
- Demonstrate a proven ability to navigate multiple systems simultaneously
- Capable of multitasking and working efficiently in a high-productivity environment while continuously learning on the job
- Strong critical-thinking, logic and problem-solving skills
- Ability to work independently while effectively managing and finding resolution to complex situations
- Ability to maintain current knowledge of Bank of America products, policies, and services while keeping abreast of regulations and mitigating risk
- Proficient PC skills including Microsoft Office applications
4. BA in Business Administration with 3 years of Experience
- Strong Communication Skills.
- Strong Analytic/Troubleshooting Skills.
- Strong understanding of MS Windows Operating Systems.
- Strong working knowledge of MS Office and basic business applications
- Strong Customer Support Skills.
- Basic knowledge of networks, telecom, and compute/storage.
- Advanced knowledge of MacOS & iOS environment & administration.
- Advanced understanding of the MacOS imaging & end-point deployment process.
- Basic understanding of policy, user certificates and keychain design, management and deployment.
- Advanced knowledge of mobile device support
- Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.
5. BS in Electrical Engineering with 4 year of Experience
- Intermediate skill level in most common software applications including file folder management and navigating to network production folders.
- Ability to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments.
- Basic math and PC skills.
- Ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.
- Excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.
- Knowledge of account services to facilitate job scheduling.
- Ability to comprehend written and verbal instructions from customers and effectively translate to site resources
- Ability to resolve customer-related issues.
- Ability to troubleshoot and coordinate problem resolution.
- Proficiency in the use of MS, Mac and Lynx computers.
- Ability to build and maintain ongoing relationships with customers, peers and support partners.
- Ability to perform while under high-pressure situations.
6. BA in Psychology with 3 years of Experience
- Technical skills to troubleshoot and resolve problems with Company products and services.
- Communication skills, both written and verbal, including presentation skills.
- Coordination and project management ability.
- Relationship management skills, including the ability to resolve difficult customer situations.
- Ability to train customers on the use of technical equipment and effective processes and workflow.
- Ability to address and diffuse difficult customer situations
- Ability to adapt to varying customer situations and through the use of effective listening skills, understand and respond to the unique needs of each customer.
- Ability to work collaboratively with internal departments to solve problems and address customer needs
- Good problem-solving and research skills.
- Strong organizational, time management, and prioritization skills.