Job Summary:

• Troubleshoot issues with satisfactory response time.
• Attend conference calls (sales, inventory, projects, safety, etc.).
• Set up new customer accounts and update accounts when necessary.
• Check customer credit limit and know status of account at all times, responsible for account adjustments.
• Responsible for collecting Cash-In-Advance (CIA) customer payment before product is delivered. 
• Acceptable forms of payment are check, credit card, or money wire.
• Provide weekly updates on monthly revenue forecasts.
• Assist in customer collections
• Send all tickets to billing clerk for daily entry.
• Follow correct billing procedures for spot sales vs consignment sales.
• Responsible for collecting the correct billing info for customers.

Skills on Resume: 

• Troubleshooting (Hard Skills)
• Conference Call Participation (Soft Skills)
• Account Setup and Management (Hard Skills)
• Credit Monitoring (Hard Skills)
• Collections Management (Hard Skills)
• Payment Processing (Hard Skills)
• Revenue Forecasting (Hard Skills)
• Billing Procedures (Hard Skills)

Job Summary:

• Ensure sales orders have been recognized for revenue.
• Maintain proper screen inventory in screen boxes at rig location. 
• Fill out the screen consignment form (SIF) and submit with tickets.
• Create a quote and sales order before removing inventory from the warehouse and delivering to the customer.
• Report any system errors that occur and enter ticket for resolution.
• Report required inventory increase or decrease needed in real time to the planner.
• Present and prepared to assist in audits.
• Maintain Quest OTC certification at/above 95% each month.
• Ensure all required RIR’s (SQ, HSE, O/I) are completed each month.
• Use eJourney daily and ensure all driving certifications are up to date.
• Participate in and comply with customer and rig safety guidelines and regulations.

Skills on Resume: 

• Revenue Recognition (Hard Skills)
• Inventory Management (Hard Skills)
• Order Processing (Hard Skills)
• System Reporting (Hard Skills)
• Audit Assistance (Soft Skills)
• Certification Maintenance (Hard Skills)
• Safety Compliance (Soft Skills)
• Inventory Adjustment (Hard Skills)

Job Summary:

• Support service technicians in the field
• Review and update customer account information
• Document reschedule dates, service changes and trouble call information
• Monitors field technician's locations/routes throughout the day
• Update customer account records throughout the day
• Quickly learn, retain, and adapt to new products and services
• Ensures ongoing customer satisfaction.
• Researches customers prior to site visits to obtain information and insight to anticipate issues and enhance the overall customer experience.
• Details benefits of additional Company products and services as appropriate.
• Documents customer visits and interactions.
• Adheres to and models the IDEXX Purpose & Guiding Principles.

Skills on Resume:

• Technician Support (Soft Skills)
• Account Management (Hard Skills)
• Documentation (Hard Skills)
• Route Monitoring (Hard Skills)
• Product Adaptability (Soft Skills)
• Customer Satisfaction (Soft Skills)
• Research and Insight (Soft Skills)
• Guiding Principles Adherence (Soft Skills)

Job Summary:

• Provides on-site customer support related to Company product or service installation, training and/or troubleshooting according to established policies and procedures and applicable regulatory guidelines.
• Installs equipment at customer locations. 
• Assembles components and tests operation. 
• Adjusts equipment, coordinating with in-house resources and others.
• Trains customers in the use of Company products, equipment and services. 
• Provides training in a variety of formats, as well as documentation and other materials. 
• Ensures customer satisfaction in the use and capability of Company products and services.
• Troubleshoots customer problems and issues with Company products and services. 
• Diagnoses and fixes problems with assistance of in-house technical resources and others
• Plans and implements strategies for addressing more complex issues
• Provides support for new customer installations and go-live events, responding to any issues that arise and coordinating resolution to ensure smooth customer experience.
• Communicates customer needs for additional products and services to sales team, research & development and others. 

Skills on Resume: 

• Equipment Installation (Hard Skills)
• Component Assembly (Hard Skills)
• Equipment Adjustment (Hard Skills)
• Customer Training (Soft Skills)
• Customer Satisfaction (Soft Skills)
• Troubleshooting (Hard Skills)
• Problem Diagnosis (Hard Skills)
• Customer Communication (Soft Skills)

Job Summary:

• Design, prototype, test, document, and roll out process changes and design updates that quickly address safety and reliability issues
• Build relationships with maintenance teams at Distribution Centers around the world
• Troubleshooting and repairing any of the ground systems at a Distribution Center
• Brief engineering teams on the top technical issues occurring in the field, and provide design input for next-generation products from an operability and supportability perspective
• Coordinates other teams and additional resources to address customer issues. 
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Skills on Resume: 

• Process Design and Testing (Hard Skills)
• Relationship Building (Soft Skills)
• Troubleshooting (Hard Skills)
• Technical Briefing (Soft Skills)
• Team Coordination (Soft Skills)
• Customer Service (Soft Skills)
• Issue Resolution (Hard Skills)
• Knowledge Management (Hard Skills)