Job Summary:

• Administers the department's vegetation management training program
• Provides statewide classroom and equipment training in pest management and revegetation management.
• Oversees development and review of departmental policies and budget related to programs.
• Oversees and administers the Pesticide Applicators License Program by the Texas Department of Agriculture.
• Oversees integrated roadside vegetation management research programs and projects.
• Oversees the preparation and monitoring of the budget.
• Oversees, administers and implements the Federal Emergency Management Agency's (FEMA) Disaster Relief Program for the Department.
• Oversees, administers and implements the Federal Highway Administration's (FHWA) Emergency Relief Program for the Department and all political subdivisions within the state.
• Prepares special reports, correspondence and schedules.
• Provides technical assistance on disaster/emergency response programs and activities.

Skills on Resume: 

• Vegetation Management Training (Hard Skills)
• Pest Management Training (Hard Skills)
• Budget Oversight (Hard Skills)
• Pesticide Licensing Administration (Hard Skills)
• Research Management (Hard Skills)
• Disaster Relief Administration (Hard Skills)
• Emergency Relief Administration (Ha

Job Summary:

• Manage, supervise, coach and train FSTs
• Identify opportunities for process improvement, cost savings, continuous improvement and risk mitigation
• Ensure policies and procedures are being followed, updated and communicated
• Make day-to-day supervisory decisions and resolve issues related to team supervision, work allocation, and daily operations
• Collaborate and consult with peers, colleagues, and managers as well as interact directly with external customers
• Work closely with the internal department to resolve customer escalations
• Mentor and guide talent development of direct reports and assist in the hiring of new talent
• Prioritize customer and business objectives to provide clear direction to the Field Support Team
• Monitor out-of-territory travel expenses and other associated costs of FSTs
• Look to grow customer relationships/interaction through the use of in person training, marketing and support
• Assist in providing field support strategies by analyzing data, defining critical measurements, determining customer service strategies, designing/improving systems, optimizing resource allocation, resolving problems and implementing key changes

Skills on Resume: 

• Team Supervision (Soft Skills)
• Process Improvement (Hard Skills)
• Policy Implementation (Hard Skills)
• Collaboration and Consultation (Soft Skills)
• Customer Escalation Resolution (Soft Skills)
• Talent Development (Soft Skills)
• Strategic Prioritization (Soft Skills)
• Data Analysis (Hard Skills)

Job Summary:

• Manage, grow and improve field service operations, including Field Applications and Field Service Engineering, while rigorously respecting Cepheid’s Quality System and processes.
• Assist in providing business development operational strategies by analyzing data which include reviewing all vendor relationships/partnerships, defining and determining customer service strategies, designing/improving systems, optimizing resource allocation, resolving problems and implementing key changes.
• Prioritise customer and business objectives to provide clear direction to the Field Service Team, which includes ensuring the Field Service team has appropriate knowledge of the corporate vital tools to use and perform activities
• Encourage proactive preventive maintenance and modifications, reactive repairs, and installations and de-installations, in a timely, productive, and cost-effective way.
• Build strong relationships with both internal and external functional departments and regions, especially with the commercial organization to design attractive service value propositions and identify business opportunities.
• Achieving Service Revenue target, rationalize potential variations and identify countermeasures
• Maximise customer loyalty and satisfaction. 
• Focus on the voice of the customer (VOC). 
• Nurture the NPS framework for measuring the Customer experience.
• Maintaining multiple records in an accurate and effective manner for everyone easy access.

Skills on Resume: 

• Field Service Management (Hard Skills)
• Business Development Strategy (Hard Skills)
• Data Analysis (Hard Skills)
• Customer Service Strategy (Soft Skills)
• Preventive Maintenance (Hard Skills)
• Relationship Building (Soft Skills)
• Revenue Management (Hard Skills)
• Customer Experience Measurement (Hard Skills)

Job Summary:

• Deliver a service of excellent care, being the quality lead for the branch.
• Lead in setting up new schemes.
• Ensuring assessment for new people that we support, and the development and implementation of individuals’ support plans are robust.
• Review and maintain all support plans to ensure the ongoing suitability of the support that is being provided, which includes reviewing daily outings, holidays and recreational pursuits.
• Ensure timely responses are provided to the care staff, families and external third parties in regard to service queries.
• Recording and completing any appropriate documentation in order to ensure that individuals’ records, observations, or research results are accurate and informative. 
• Providing this information upon request to the Branch Manager or Operations Manager (or authorized equivalent).
• Ensuring that all people support have up-to-date MAR charts, in accordance with the company’s Administration of Medication Policy including staff medication competencies and regular audits of Medication records.
• Arranging, planning and conducting the supervision and appraisals of field care supervisors
• Attending, participating and contributing to relevant multi-disciplinary meetings for the people that we support.
• Ensure that all care provided is managed effectively and lead the team by creating and maintaining a workforce who feel valued.

Skills on Resume: 

• Quality Management (Hard Skills)
• Support Plan Development (Hard Skills)
• Service Query Response (Soft Skills)
• Documentation Accuracy (Hard Skills)
• Medication Policy Compliance (Hard Skills)
• Staff Supervision (Soft Skills)
• Multi-disciplinary Collaboration (Soft Skills)
• Team Leadership (Soft Skills)

Job Summary:

• Arranging, leading, attending, participating and contributing to team meetings when required to promote open communication within the team to ensure equal voice and concerns and issues are recognized.
• Set and monitor the completion of weekly tasks.
• Adhere to contractual requirements as laid out by the commissioning bodies and those of our regulators.
• Ensure that the branch hours targets and growth are maximized by ensuring relationships with care managers and admitting bodies are maintained, which would include attending market events, local conferences and provider forums
• Ensure that care services provided are in line with UK legislation, regulations, company policy and best practice
• Provide service and deliver care from time to time when emergencies or short-term requirements present such a need.
• Plan and participate in the on-call service on a rota basis. 
• Ensures that all individuals participating in on-call, are fully utilized and adhere to the on-call policy and completion of on-call records.
• Lead and undertake Field Support Supervisors development, through coaching and training.
• Participate in other off rota staff development needs, as identified by the branch manager.

Skills on Resume: 

• Team Meeting Facilitation (Soft Skills)
• Task Monitoring (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Relationship Management (Soft Skills)
• Legislative Adherence (Hard Skills)
• Emergency Response (Hard Skills)
• On Call Management (Hard Skills)
• Staff Development (Soft Skills)

Job Summary:

• Provide Cross region Support to the O&M Field Service Team Across all Energy products
• Support Energy customers with operational service needs (Contract inquiries, additional works, Service pricing etc.)
• Training development support
• Project management (service projects)
• Manage 3rd party contractors
• 3rd party contract/ cost negotiation and management
• Review and audit contractor work and provide constructive feedback
• Set up and manage multi party logistics
• Cross-departmental program management/development
• AP/AR (PO) process and management
• Material planning and handling
• Ensure H&S is front and center for all FSTs including, best practices, lessons learned, and HSE failures are reviewed
• Management of FST vehicles

Skills on Resume: 

• Cross-Region Support (Soft Skills)
• Customer Service Management (Soft Skills)
• Project Management (Hard Skills)
• Contractor Management (Hard Skills)
• Contract Negotiation (Hard Skills)
• Logistics Management (Hard Skills)
• Program Development (Hard Skills)
• Health & Safety Oversight (Hard Skills)

Job Summary:

• Coordinates, supervises, and is accountable for the daily activities of business support, technical or production team or unit.
• Impact of work is most often at the team level.
• Monthly reporting of team performance from tools used
• Hiring, firing, and coaching of teammates
• Continuous improvement and strong relationship building with other support teams
• Provide daily direction and communication to employees so that Technical team calls and tickets are answered in a timely, efficient, and knowledgeable manner.
• Oversee activities associated with providing Level 1 IT and product-related technical support to internal and external clients by identifying, prioritizing, and confirming resolutions.
• Ensure employees have appropriate training and other resources to perform jobs.
• Create and maintain a high-quality work environment so team members are motivated to perform at the highest level.
• Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.
• Provide continual evaluation of processes and procedures. 
• Suggest methods to improve department operations, efficiency, and service.

Skills on Resume: 

• Team Coordination (Soft Skills)
• Performance Reporting (Hard Skills)
• Personnel Management (Soft Skills)
• Process Improvement (Hard Skills)
• Communication Management (Soft Skills)
• Technical Support Oversight (Hard Skills)
• Training and Development (Hard Skills)
• Quality Work Environment Maintenance (Soft Skills)

Job Summary:

• Accountable for the successful execution and completion of all new store openings & launches within a region or assigned projects
• Supports buildout and updates to NSO/Launch and Ops/Merchandising resources for team use and field execution
• Validates region assessments and provides coaching and mentoring in regard to Merchandising and Inventory Control in-person and remotely
• Coach (as SME) and perform assessments on the bottom 20% of stores in rthe egion and seek insights from Top 20% of stores to share best practices
• Continuous Improvement field owner for Kaizens related to Merchandising and Operations programs
• Operations ownership for operating expense control for Omnichannel, ICQA, Cash, and Merchandising and supports reporting via P&L, WBR, MBR, QBR in partnership with field leadership
• Accountable for Ops performance in safety, security and inventory accuracy in the region
• Supports business reviews for operations, labor, and merchandising areas and validates store execution of operational behaviors (SME)
• Conducts and is an active participant in roundtables and 1:1s with regional stores
• Work within the paint industry projects which may include larger construction-type projects to undertake.

Skills on Resume: 

• Project Execution (Hard Skills)
• Resource Development (Hard Skills)
• Coaching and Mentoring (Soft Skills)
• Performance Assessment (Hard Skills)
• Continuous Improvement Management (Hard Skills)
• Expense Control (Hard Skills)
• Safety and Security Management (Hard Skills)
• Business Review Support (Hard Skills)

Job Summary:

• Identify needs for Culture Jump Team and new store field support for new store openings
• Identify critical defects and provide data/insights to corporate in new store launches and project rollouts, changeovers etc.
• Develops mechanisms and recommendations that drive efficiencies and operational excellence
• Facilitates training and prepares store leadership to deliver in-store and remote training across regions and network of stores
• Owns new store launches and Ops & Merchandising projects and programs end-to-end in the region
• Partners with Region Manager to drive performance and address opportunities in Ops/Labor/Inventory/Merch/Safety within the region
• Ensure that Phone Queue metrics, Service Level Agreements and Key Performance Indicators are met, and problems are escalated appropriately.
• Handle complaints/escalated issues and investigate, track and resolve customer concerns
• identify trends, partner with device manufacturers, and implement solutions.
• Provide statistical and performance feedback and coaching on a regular basis to each team member and provide coaching to employees regarding work concerns or deficiencies.

Skills on Resume: 

• Needs Identification (Soft Skills)
• Data Analysis (Hard Skills)
• Operational Excellence Development (Hard Skills)
• Training Facilitation (Soft Skills)
• Project Ownership (Hard Skills)
• Performance Management Partnership (Soft Skills)
• Service Level Management (Hard Skills)
• Complaint Resolution (Soft Skills)

Job Summary:

• Measures, monitors, and reports on customer satisfaction and vendor performance and implements continuous improvement strategies
• Performs Executive management status reporting across all relevant Vendor Management activities
• Collaborates with School Leaders on departmental and school IT support ticket status
• Works remotely with the Corporate IT department to resolve onsite issues
• Handles the timely completion of technical support tickets
• Manages the inventory of all IT assets
• Provides computer training, LMS SIS training, and ongoing support for students and teachers
• Assists in the operation and maintenance of the student instruction technology and third-party IT vendors
• Handles Google Admin Console, including student account creations and managing the overall structure of the company's Google Suite
• Assists with setting up testing timelines and tech use for each building
• Updates all computers and Chromebooks testing software

Skills on Resume: 

• Customer Satisfaction Monitoring (Hard Skills)
• Executive Reporting (Hard Skills)
• IT Support Collaboration (Soft Skills)
• Remote Issue Resolution (Hard Skills)
• Technical Support Management (Hard Skills)
• IT Asset Management (Hard Skills)
• Training Provision (Soft Skills)
• Google Suite Administration (Hard Skills)

Job Summary:

• Provide Cross-region Support to O&M Field Service Team Across all Energy products
• Support Energy customers with operational service needs (Contract inquiries, additional works, Service pricing, etc.)
• Comply with Safety and support training development
• Manage Projects (service projects)
• Manage 3rd party contractors
• Negotiate and manage 3rd party contract/ cost
• Review and audit contractor work and provide constructive feedback
• Set up and manage multi-party logistics
• Manage/develop cross-departmental program
• Process and manage AP/AR (PO)
• Planning and handling Material
• Work with Engineering and Training departments to ensure corrective actions are taken to avoid future service calls

Skills on Resume: 

• Cross-region Support (Soft Skills)
• Customer Service Management (Soft Skills)
• Safety Compliance and Training (Hard Skills)
• Project Management (Hard Skills)
• Contractor Management (Hard Skills)
• Contract Negotiation (Hard Skills)
• Logistics Management (Hard Skills)
• Cross-departmental Program Management (Hard Skills)

Job Summary:

• Lead and develop a team of technical experts to support customer needs
• Lead, evaluate and develop a team of field support engineers
• Drive a strong focus on continuous improvement - identifying opportunities for training needs in the frontline
• Conduct regular reporting and analysis on customer escalations and issues
• Proactively drive safety and quality performance of all product installations
• Align performance to assigned KPI goals individually and for team and prepare weekly and monthly reporting for senior management
• Report on new installations, failures and lessons learned
• Travel on short notice to support the company's products and partners
• Ensure all people supported have person-centered support plans 
• Regularly reviewed and updated, ensuring high-quality support is being provided to each of the people that we support.
• Provide support in any location appropriate to meet the needs of the service.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Continuous Improvement Management (Hard Skills)
• Performance Reporting (Hard Skills)
• Safety and Quality Management (Hard Skills)
• KPI Alignment (Hard Skills)
• Installation Reporting (Hard Skills)
• Travel Readiness (Soft Skills)
• Support Plan Management (Hard Skills)