Published: Mar 20, 2025 - The Field Support Manager skilled in cloud and data center computing, with extensive knowledge in data management and analytics utilizing tools like Spark, Oracle, and SAP. Proven expertise in high-performance computing environments and software-defined storage, including HPL, SPEC, STREAM, OpenMP/MPI, IOMeter, IOZone, HDFS, and CEPH. This position possesses strong capabilities in server hardware engineering, system setup and configuration, application profiling, tuning, performance assessment, and UEFI/platform firmware. This role demonstrates exceptional communication skills essential for effective internal relationship building and understanding of organizational and financial structures to drive business success.
- Project Management
- Data Analysis
- Budget Oversight
- Technical Support Management
- Research Management
- IT Asset Management
- Disaster Relief Administration
- Emergency Relief Administration
- Pesticide Licensing Administration
- Safety and Quality Management
- Team Leadership
- Collaboration and Consultation
- Customer Service Management
- Relationship Building
- Team Supervision
- Talent Development
- Strategic Prioritization
- Communication Management
- Training Provision
- Multi-disciplinary Collaboration
Summary of Field Support Manager Knowledge and Qualifications on Resume
1. BS in Information Technology with 6 years of experience
- Strong customer orientation and advocacy
- Excellent project management, analytic and organizational skills
- Ability to present in front of customers at Snr. Management level
- Strong Leadership skills with experience in people management
- Excellent verbal and written communication skills in French & English
- Ability to work in a high-pressure environment on multiple tasks simultaneously
- Basic financial/budget skills
- Strong competency in leading, developing, mentoring, and coaching
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to obtain an elevated understanding of processes, procedures and responsibilities performed by Field Teams
2. BA in Business Administration with 5 years of experience
- Experience managing and leading a team.
- Ability to develop expertise in ERP and CRM systems.
- Excellent communication skills and technical presentation skills for group and one-on-one presentations.
- Experience in fast-paced/rapidly changing environments.
- Experience managing IVD equipment
- Excellent communication and interpersonal skills
- Able to read mechanical drawings and schematic
- Experience managing and developing teams
- Ability to interface with multi-faceted, cross-functional teams
- Proficiency with computers, including Microsoft Office
- Experience in DXR/X-Ray field services/Customer query
3. BS in Computer Science with 4 years of experience
- Experience with Cloud and data center computing
- Experience with Data management and analytics (Spark, Oracle, SAP)
- Experience with High-Performance Computing (HPL, SPEC, STREAM, OpenMP/MPI)
- Experience with Software Defined Storage (IOMeter, IOZone, HDFS, CEPH)
- Experience as a senior-level server HW engineer in the server industry.
- Experience in the setup and configuration of server systems
- Experience in application/workload profiling, tuning and performance assessment and UEFI /platform firmware
- Excellent oral and written communication skills, with a focus on internal relationship building to allow for business success
- Ability to effectively elicit from and provide information to all team members, caregivers and clients using strong communication skills
- Strong understanding of organizational and financial structure