• Provide quality service and support to Launch Tech USA diagnostic customers (distributors & end-users) in all assigned tasks.
• Increase LaunchTech USA's diagnostic footprint through training and providing product awareness. 
• Efficient management of distributor and end-user relationships.
• Develop and maintain territory coverage plan with a designated territory
• Routine coverage of key assigned accounts
• Proper presentation of Launch Tech USA diagnostics line as directed
• Communicate regularly with management
• Efficient use of and knowledge of Launch Tech USA product technology.
• Focus on the development and maintenance of key accounts (distributors and end-users)
• Perform product in-service training to ensure customer satisfaction

Skills: Customer Support, Product Training, Territory Management, Account Management, Product Presentation, Communication, Technical Proficiency, Customer Satisfaction

• Daily visits to customers (for each customer on call list)
• Establish visit objective(s)
• Conduct business review
• Product quality/rotation check
• Check store set/POS opportunities
• New product information
• Capture competitive information
• Customer service survey
• Update customer information with the Inside Sales team
• Participate in a location sales meeting(s)
• Participate in Inside Sales Meeting(s) via phone or in person

Skills: Customer Visits, Business Review, Product Inspection, Merchandising, Market Research, Customer Service, Data Updates, Sales Meetings

• Work with the Regional Director in developing and managing strategic sales plan for the region
• Work closely with independent field reps in the region on the pre-call plan, opportunity creation and capture, customer conversion, and baseline sales maintenance
• Assist in successfully achieving margin and revenue goals by providing pricing guidance, cross-selling, up-selling, and providing insight to gaps in customer purchasing
• Inside POC for multiple sales representatives and customers
• Assist with pricing and product issues/questions
• Proactively communicate to customers regarding order status, shipping status, and product substitutions or backorders
• Maintain existing customer base by managing inbound, pre-sale requests and executing proactive outbound calls to generate revenue
• Manage CRM (SF.com) database to ensure information is accurate and timely
• Utilize CRM (SF.com) to identify trends and suggest initiatives to support sales efforts
• Manage open/backorder reports and support additional report requests
• Document all initial and ongoing contacts

Skills: Strategic Planning, Sales Support, Pricing Guidance, Customer Relations, CRM Management, Order Management, Data Analysis, Reporting

• Deliver, or assist in the delivery of Field Support to the highest quality, on time and on cost including responding to respond to technical queries from the Customer.
• Provide Support to Designs, Trials or Individual Projects when required and liaise with product suppliers in support of Field Support activities.
• Maintain personal and Technical reports and records of all Field Support activities, to a high standard.
• Frequent market feedback on products, competition, and market conditions to manager
• Develop and maintain territory-specific information relative to competitors and distributors in the market mix
• Develop, maintain and deliver accurate information on lost business
• Develop a relationship with new customers and bring new customer accounts in assigned territory.
• Actively probe for potential customers and communicate the result to the sales management.
• Support and approval develop and implement the business plan in the assigned region.
• Track and prioritize a large volume of administrative tasks and execute in a timely fashion
• Assist with basic training for all new FSR employees

Skills: Field Support, Technical Assistance, Reporting, Market Analysis, Customer Acquisition, Competitor Research, Business Development, Training

• Maintain all current business in the assigned area. 
• Visit all rigs in the assigned area with existing business at a bi-monthly minimum. 
• Troubleshoot or support existing business
• Obtain new business in the assigned area. 
• Visit all rigs in the assigned area for new business at a monthly minimum.
• Gather and report rig-level data on all rigs in the assigned area including shaker model, screen provider, solids control provider, pressure control, etc.
• Responsible for selling screens, parts, ES jobs, screen pulse jobs, and choke jobs.
• Prepare all customer quotes via FDP.
• Creates sales orders in FDP.
• Provide superior customer service.
• Follow up on rejected tickets in a timely manner.

Skills: Account Management, Customer Visits, Troubleshooting, Business Development, Data Collection, Sales Operations, Quoting, Customer Service

• Good written and verbal communication skills
• Good people and presentation skills
• Ability to set goals and achieve scheduled deadlines
• Strong computer skills.
• Proficient in Microsoft Office, Internet Explorer, specific software programs used by Zonar, and Zonar products.
• Ability to troubleshoot Zonar system problems
• Ability to quickly adjust to customer situations accordingly
• Ability to work with little or no supervision
• Experience with customer service, troubleshooting, and training
• Experience in electronics or mechanic

Qualifications: BA in Mechanical Engineering with 3 years of Experience

• Good Communication Skills.
• Good Analytical/Troubleshooting Skills.
• Strong working knowledge of MS Windows Operating System.
• Knowledge of MS Office and basic business applications.
• Good Customer Support Skills.
• Basic knowledge of networks, telecom, and compute/storage.
• Basic knowledge of mobile device support.
• Strong organizational and interpersonal/communication skills.
• Experience in managing multiple projects simultaneously, and able to meet tight deadlines.
• Strong team player and a desire to support others

Qualifications: BS in Electrical Engineering with 2 years of Experience

• Ability to deliver or assist in the delivery of Field Support to the highest quality, on time and on cost including responding to respond to technical queries from the Customer.
• Ability to provide Support to Design, Trials or Individual Projects when required and liaise with product suppliers in support of Field Support activities.
• Ability to maintain personal and Technical reports and records of all Field Support activities, to a high standard.
• Able to lead a Contractor's Working Party, at the Customer's location, in the UK and overseas, within the scope of Company Approval.
• Experience and a working knowledge of the GBAD Defence environment and/or experience of working with a Trials Team
• Able to mentor other, more junior, staff
• Knowledge of IT systems & Network Infrastructure
• Superior Communication skills in English and French( New Brunswick) preferred - spoken & written
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Capable of self-management and the ability to work independently with minimal management oversight
• Ability to prioritize and manage multiple tasks and projects
• Outstanding time management and organizational skills

Qualifications: BA in Industrial Technology with 4 years of Experience

• Experience Developing And Presenting Instructional Material
• Experience in customer relationship management
• Knowledge of data processing and communications concepts.
• General business skills with emphasis on attention to detail and problem-solving.
• Ability to communicate effectively with others orally and in writing.
• Strong time management, customer service, and communication skills.
• Ability to communicate technical information clearly to a variety of audiences.
• Ability to retain composure under adverse situations
• Understanding of LAN / WAN technology.
• Understanding of PC, printer and networking hardware.
• Understanding of Microsoft OS and related software.

Qualifications: BS in Computer Science with 3 years of Experience

• Strong knowledge of Motorola Solutions P25 Trunking Network Systems,
• Strong knowledge of communications systems with the ability to interface with the customer technical representatives and provide (directly or indirectly) appropriate technical support,
• Solid working knowledge of Motorola radio systems and application by customers,
• Strong interpersonal and communication skills both spoken and written,
• Sound judgment and decision-making abilities,
• Effective problem-solving skills,
• Able to exercise flexibility as situations warrant,
• Solid working knowledge of Radio Frequency (RF) theory,
• Ability to use & demonstrate MS applications & Google email & software tools,
• Excellent knowledge & demonstration of hardware and software tools available for both Radio Frequency (RF) and networking equipment.

Qualifications: BA in Business Administration with 2 years of Experience