• Interact with the Customer Help Desk ticketing system to respond to end user requests 
• Answer all customer support calls in a timely manner 
• Participate in regional technical training with various partners and end users. 
• Troubleshooting competency, which includes the ability to problem solve hardware and software issues is a must 
• Respond to customer product inquiries and document customer information and recurring technical issues, to support product quality programs and product development.
• Direct the coordination of technical and administrative support activities, including installation, repair, preventive maintenance and engineering change upgrades, to be performed at client sites.
• Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective actions.
• Work on problems of moderate scope, where the analysis of data requires a review of a variety of factors using Root Cause Analysis.
• Formulate solutions for technical issues, based upon technical analysis and feasibility studies.
• Assist Sales (internal and external) persons in region with technical questions and sales process.

Skills: Customer Support Management, Help Desk Operations, Technical Training Participation, Hardware and Software Troubleshooting, Quality Feedback Documentation, On-site Technical Support, Problem Analysis and Resolution, Sales Support Coordination

• Installing, testing and configuring systems at customer sites
• Working on sites with the customer’s local engineers to install, test and commission equipment, networks and systems
• Collaborating with SRT partners and 3rd party engineers on projects
• Generate requirements and specifications for the in-country partners for the basic installs within control rooms, floor boxes, TV walls, data/electrical connectivity etc, prior to equipment install and configuration
• Training of in-country engineers on installation and configuration
• Performing customer and in-country partner training on SRT Maritime Domain Awareness Systems
• Providing 2nd line customer support
• Maintain and control computer networks and related computing environments together with structures software, programs software, hardware, and configurations
• Troubleshoot, diagnose and resolve software, hardware, and other network and system problems
• Lay out the design and implementation of new solutions and improve the resilience of the modern surroundings
• Monitor overall network performance
• Carry out the configuration of routing and switching equipment

Skills: System Installation, Collaborative Engineering, Technical Specifications, Training Development, Customer Support, Network Management, Troubleshooting, Network Monitoring

• Solving customer issues quickly by achieving certain average resolution time
• Developing requirements for a diagnostic layer for the products to allow us to find cause of issues
• Achieve good customer service satisfaction
• Set up a system for efficiently solving customer issues
• Establish the right metrics that can be measured on a continuous basis
• Act as the technical point of contact with customers and distributors to describe and articulate how the company’s technology will be deployed.
• Provide technical support to customer and distributors in the field.
• Work with Sales team, distribution, and customers to resolve technical issues
• Design and oversee industrial electrical conversion projects including specifying components, detailed design and onsite installation
• Manage customer relationships ensuring customer satisfaction on all projects
• Provide budget analysis, labor planning and coordination of activities with customers

Skills: Issue Resolution Efficiency, Diagnostic Development, Customer Satisfaction Improvement, Issue Tracking System Setup, Metric Establishment, Technical Customer Liaison, Field Technical Support, Project Management and Coordination

• Trouble-shooting S&C equipment over the phone and via e-mail with customers and Salesforce
• Identifying parts and pricing that require upgrading or replacing
• Reading and interpreting wiring diagrams
• Training on all S&C products of both current and past vintages
• Occasional travel to customer sites for training of S&C products
• Performing product training on and off site
• Monitor project completion from initiation through completion to meet project margin and schedule
• Provide commercial support, implement new opportunities, continue to grow IPS business
• Assist and/or prepare customer sales proposals
• Managing the full end-to-end process in regard to Quality, Performance and Qualifications of Ball products, visiting the customer
• Support of Customer projects or queries, evaluation and inspection of customer products and production areas, recording of activities and any results as well as making recommendations etc.
• Scheduled audit of customer filling facilities/warehouses for problems that may result in a reduction in the quality of the process and filled product

Skills: Technical Troubleshooting, Parts Identification, Diagram Interpretation, Product Training, Project Monitoring, Commercial Support, Sales Proposal Development, Quality Process Management

• Provide basic to mid-level IT tech support to our partners via tickets, phone, on-site, and remote. 
• Engineer long-term solutions
• Monitor the progress of tickets and key partner support metrics
• Document issues and resolutions and communicate with the team
• Setup hardware for installation
• Provide best practices in areas of expertise, taking on ownership and responsibility of at least one area
• Work with vendors to resolve partner issues
• Adapt to a wide variety of scenarios 
• Use knowledge and expertise to continually improve processes and customer support
• Identify areas of enhancement and advise customer of findings/recommendations on improvements, supplying costing for work involved
• Assist in set up of customer equipment and train customer on GMP and issue prevention
• Coordinate and supervise any new line trials and tests on customer premises
• Review any new/modified customer specification with internal Ball Manufacturing teams and liaise with customer in order to provide a mutually acceptable specification

Skills: IT Support, Solution Engineering, Ticket Monitoring, Issue Documentation, Hardware Setup, Vendor Collaboration, Process Improvement, Customer Training and Coordination

• Experience in RIS / PACS are an advantage
• Knowledge of the hospitals and departments' clinical workflow (Radiology, Cardiology, …)
• Knowledge of IT technical skills (Windows or LINUX, VMWare, Storage, Networking, Oracle, Backup Systems, etc.)
• Ability to troubleshoot and solve complex problems with software and hardware systems
• Ability to follow procedures in a repeatedly to the manner
• Ability to document work and develop new procedures and templates that can be reused by other regions or team members
• Excellent interpersonal skills and demonstrated ability to work in a team as well as independently.
• Effective and confident decision-making and problem-solving skills, especially under time constraints.
• Ability to maintain confidentiality.
• Experience with IP-based systems ranging from routers/switches to special application systems

Qualifications: BA in Electrical Engineering with 3 years of Experience

• Understanding of VHF systems and data over VHF mediums.
• Understanding of L-Band connectivity services(Inmarsat/Iridium).
• Understanding of Ku/Ka network fundamentals and service is desired (VSAT/iDirect).
• An understanding of Cellular communication
• Knowledge of Fault isolation by evaluating terminal debug/log files, referring Installation Manuals and Wiring Diagrams.
• Capable of conducting training classes on wing or in a classroom environment.
• Capable of presenting products and services portfolio at trade shows and workshops.
• Proficient with general office software including Microsoft Office Suite, Word, Excel, and PowerPoint.
• Outlook and CRM with the ability to adapt to a variety of other software databases.
• Outstanding customer service, organizational time management skills, and ability to multi-task.
• Excellent oral and written communication skills including the ability to interact successfully with internal and external contacts.

Qualifications: BS in Mechanical Engineering with 4 years of Experience

• Experience in technical support, and hardware development, preferably in the industry
• Experience in the automotive industry, sustainable transport, technical supply or energy industry
• Knowledge in electrotechnical/power electronics including hardware components, AC/DC conversion, EMC
• Good knowledge of embedded electronics including embedded Linux, CAN
• Computer programming knowledge including C, C#, python or Raspberry
• Network knowledge of TCP/IP communication
• Good verbal and written communication skills in English
• A good understanding of the processes involved in the life cycle of a product including development, industrialization, production and operation/management
• knowledge of Mechanical and hydraulic notions including mechanical constraints, water circuits, air conditioning
• Experience with Windows OS/Applications configuration and troubleshooting

Qualifications: BA in Computer Science with 3 years of Experience

• Experience with site support, controls engineering or automation platforms
• Experience with a broad technical interest (e.g. Automation, Drive Technologies, Motion Control).
• Knowledge of Automation software portfolio
• Knowledge of drive techniques and low & medium voltage.
• Problem-solving and analytical skills, the ambition and ability to work independently, have strong communication skills, and excellent conflict resolution skills.
• Experience in a position of Field Service Engineer or in a technical-commercial environment
• PLC software development skills
• Knowledge of HMI software development
• Experience with Advanced Ethernet network 
• RA software experience FTViewME, Logix5000, Drive tools

Qualifications: BS in Information Technology with 2 years of Experience

• Experience working at customer locations in an SLA driven environment
• Knowledge of and experience with integrated hardware/firmware/software systems
• Ability to diagnose and troubleshoot complex system issues quickly and correctly while on customer sites
• Ability to perform physical maintenance on large autonomous systems
• Experience with low and high voltage electronics and how to safely troubleshoot them
• Comfort with Linux and command line tools for basic system debugging
• Experience working on field support teams in the autonomous vehicle or robotics space
• Familiarity with ROS command line tooling
• Experience performing maintenance on motor vehicles
• Familiarity with working in an on-call environment

Qualifications: BA in Telecommunications Engineering with 4 years of Experience