• Partner with engineering and physics teams in analyzing failures, looking at the data, determining root cause and recommending corrective action. 
• Partner closely with colleagues in manufacturing engineering and supplier quality, and follow up on the implementation of corrective actions. 
• Contribute to a reduction in failure rates, delighting both current and future customers. 
• Reviewing and analyzing sources like customer complaints, field failure reports, posts on the community and machine data to detect failure trends. 
• Mentor and coach other team members by leading a methodical, systematic failure analysis process. 
• Synthesize vast amounts of information in order to provide the structure and clarity needed to allow the technicians and engineers to focus on the most important technical problems. 
• Interpret and analyze examination and test results against UL requirements. 
• Verify the accuracy of manufacturers’ measuring equipment and review production and inspection records. 
• Provide technical assistance in several product categories and/or inspection methods. 
• Communicate with manufacturers and customers, and others to conduct non-safety and safety certification inspections. 
• Discuss procedures, test methods, test results, sample selection and variations in products, devices, processes, systems and materials as necessary to resolve problems, implement changes to existing requirements or help develop new requirements. 

Skills: Failure Analysis, Root Cause Analysis, Corrective Action Implementation, Failure Trend Detection, Mentoring, Data Synthesis, Test Result Interpretation, Technical Assistance

• Design and implement methods and procedures for inspecting, testing and evaluating problems on the field. 
• Manage incoming issues from Operations to correctly define initial actions/containment. 
• Contact Operations into the Hardware team. 
• Define Key Quality Metrics and utilize statistical analysis to present a clear picture of the different product states in the field. 
• Lead Early Field Failure Analysis (EFFA) process and coordinate improvement actions between Hardware Engineering and Operations. 
• Accountable to structure information for root cause analysis, utilizing professional quality tools. 
• Recommend and implement process/design improvements related to the quality of the vehicles. 
• Define the data to be collected by the business, and how, in order to perform analyses and identify cost-saving opportunities through reduction of workload in Ops & general vehicle improvements. 
• Travel to different markets and understand issues on the field and define preventive actions. 
• Working from the analysis above, identify (against cost-benefit) hardware improvement items & collaborate with the Hardware team to realise these. 
• Own the 8D management system, coordinating and driving progress between hardware and Ops 

Skills: Inspection Methods, Issue Management, Key Quality Metrics, Early Field Failure Analysis, Root Cause Analysis, Process Improvement, Data Collection, 8D Management

• Responsible for electrical system field quality, quickly responding to customer complaints, and tracking problem resolution to improve customer satisfaction 
• Tracking the electrical system’s warranty performance and finding the opportunity to improve the battery’s quality to ensure an excellent field quality performance 
• Coordinate with engineering team to perform further root cause analysis with component owners, recognize trends and patterns in field failures and work with the development team to drive short-term fixes and future improvements. 
• Quickly react to all the warranty issues, distribute to different functions and track the progress 
• Promote problem analysis and improvement, follow up and verify the effectiveness of countermeasures in the field 
• Work with the service team to make sure all the customer complaints are solved and issues are improved in the plant 
• Support the service center or investigate issues onsite to fully understand the customer complaint and improve the quality based on customer feedback 
• Gathering, organizing, analyzing and investigating market information (technical concerns, survey information and parts movement) 
• Inspect returned incident parts 
• Support achievement of MIS targets by timely reporting of incidents in the European market (vehicles sold in Europe) or the Global market (vehicles built in Europe) 
• Achieve Q-Speed reporting lead-times 

Skills: Field Quality Management, Warranty Performance, Root Cause Analysis, Problem Resolution, Trend Analysis, Countermeasure Verification, Customer Complaint Management, Incident Reporting

• Develop positive relationships and work closely with Global quality leaders to manage, implement and track supplier improvements. 
• Review and approve First/Last Article Inspection 
• Reports, source inspections and self-release. 
• Perform process and product audits for proactive risk management. 
• Support authorities (FAA, EASA, CAAC) and customer audits. 
• Create and participate in PFMEA activities, 
• Work Instruction Improvements, and Control Plan effectiveness with suppliers. 
• Ensure supplier compliance while driving systematic problem solving and process improvement plans to deliver performance.
• Evaluate/develop prospective supplier Quality System 
• Evaluate/develop procedures for compliance to contractual and regulatory requirements 
• Monitor supplier Quality metrics associated with supplier capability, trends and related production improvement efforts 
• Trained associates, suppliers, and contract personnel in Six Sigma techniques 

Skills: Supplier Relationship Management, First/Last Article Inspection, Process Audits, Customer Audits, PFMEA, Work Instruction Improvements, Supplier Compliance, Six Sigma Training

• Drive complaint resolution to satisfy customers, performing on or off-site root cause analysis and driving preventive action using the 8D approach. 
• Increase field quality performance by driving corrective actions. 
• Provide expertise on lighting layouts, inquiries, and technical requests. 
• Collaborate and connect within global organization and cross-functionally share best practices. 
• Develop and improve data analysis tools and provide field quality management reports. 
• Proactively drive continuous improvement and evangelize quality. 
• Prioritizing the information and reporting (allocation) within lead-time targets to plants and design functions by CAR (Countermeasure Action Request)
• Follow-up and expedite CARs through managing and organizing cross-functional meetings with Plants and Design Support RBUs and NSCs in technical matters (window function) 
• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
• Provide technical insight to analyze risks and opportunities 

Skills: Complaint Resolution, Root Cause Analysis, Lighting Layouts, Cross-Functional Collaboration, Data Analysis, Continuous Improvement, CAR Management, Risk Analysis

• Strong networking fundamentals and understanding of networking protocols
• Expert knowledge of wireless on Wi-Fi networks, 
• Intermediate knowledge on mobile WAN (LTE/5G) and Bluetooth
• Basic knowledge on other merging wireless technologies (such as LPWA)
• Intermediate knowledge on TCP/IP and related protocols
• Basic knowledge of scripting in Python or Java
• Excellent QA aptitude and ability to drive process improvements
• Ability to write test plans and test strategy documents based on product requirements
• Ability to understand functional/technical specifications and analyze data
• Organizational and problem-solving skills with attention to detail and ability to track multiple test executions simultaneously

Qualifications: BA in Mechanical Engineering with 4 years of Experience

• Knowledge of Linux, Android and development tools
• Familiarity with hardware & Software development process and lifecycle
• Ability to work both independently as well as being part of a team
• Strong written and verbal English communication skills which may be called upon to construct meeting agendas and lead meetings with internal and external participants.
• Experience in automation and test scripting using Java, Shell scripting, Python, Ruby On Rails, or other programming languages.
• Familiarity with user-level Automation tools/utilities such as UIAutomator, Selenium, Appium, or Monkey is a plus.
• Experience working in the telecom industry
• Knowledge of professional software engineering best practices for the full software development life cycle (SDLC), including coding standards, code reviews, source control management, build processes, testing, and operations
• Experience developing in a Linux environment and utilizing virtual machines
• Ability to understand technical specifications and analyze log files

Qualifications: BS in Industrial Engineering with 5 years of Experience

• Broad technical background with mechanical and electrical systems
• Strong failure analysis abilities and poke-yoke
• Experience owning QA for large-scale systems
• Experience in testing devices
• Robust project planning/execution skills including estimating, scheduling, and executing on committed schedules
• Excellent judgment, organizational, and problem-solving skills
• Ability to provide the best customer experience via technology
• Experience working with DIY or other types of home security, home automation, or smart lighting products
• Familiarity with Z-Wave, ZigBee, or other IoT RF protocols
• Experience working with alarm systems and life safety devices
• Excellent communication, collaboration, reporting, analytical, and problem-solving skills

Qualifications: BA in Manufacturing Engineering with 4 years of Experience

• Ability to demonstrate process development and problem-solving through the creation and application of quality control tools (FMEA, control plan, process map, etc.)
• Ability to manage cross-functional teams to drive change
• Excellent communication skills, both verbal and written
• Ability to run and manage multiple projects concurrently within a team environment
• Demonstrated ability to autonomously develop, manage and implement dynamic project plans both globally and domestically
• Experience working with appliances in a technical, manufacturing or quality role
• Experience working with customer relations teams and field service technicians
• Lean experience or Six Sigma certification
• Proven ability to simplify complex information and concisely prepare executive summaries
• Experience evaluating Field Quality data and use of SAS data system

Qualifications: BS in Electrical Engineering with 3 years of Experience

• Experience in automotive, EV, or aerospace
• Ability to read technical drawings and understand CAD models
• Experience in quality assurance/testing/technical support
• Knowledge of Wi-Fi networks, WAN (GSM/UMTS/HSDPA/LTE) and TCP/IP network data flow
• Skilled in automation and test scripting using Python, Java, Shell scripting or other programming languages.
• Knowledge of error database and database filtering including knowledge of SQL queries
• Knowledge of UNIX/Linux/Android operating systems preferred.
• Familiarity with UIAutomator, Appium, or Monkey
• Understanding of Software Development Life Cycle (SDLC)
• Experience working in the telecom industry

Qualifications: BA in Quality Engineering with 2 years of Experience