Job Summary:

• Provide Customer Audit Support
• Manage Quality and/or Reliability RMAs
• Drive and support investigation at the system level and with the customer.
• Overall Issue Resolution (from customer receipt until internal closure)
• Manage Customer Quality and Reliability Escalation Process
• Responsible for Quality/Reliability satisfaction
• Identify Proactive Quality Initiatives
• Responsible for Customer Quality Communications
• Responsible for understanding the customer-specific quality Requirements and negotiations with customers.
• Drive Root Cause Corrective Action (RCCA) investigations to prevent defects.

Skills on Resume: 

• Customer Audit Support (Soft Skills)
• RMA Management (Hard Skills)
• Investigation and Issue Resolution (Soft Skills)
• Quality Escalation (Soft Skills)
• Customer Satisfaction (Soft Skills)
• Proactive Quality Initiatives (Soft Skills)
• Root Cause Analysis (Hard Skills)
• Negotiation (Soft Skills)

Job Summary:

• Drive a positive Customer perception of NXP´s Quality
• Execute the customer complaint reduction plan for the assigned Customers by performing failure verification with the Customer to be able to identify the failure cause
• Enable the Customer engineers/technicians to perform an effective initial evaluation of the NXP device
• Assist the Customer in the resolution of customer-caused issues (e.g. ESD/EOS protection, parts programming, etc.)
• Applying a diligent customer complaint data analysis for every return reported by the Customer to fully understand the device history
• Identify any repeat occurrences possibly during FFV (Field Failure Verification) and data mining
• Closing non-justified incidents in the field
• Closely work with the customer and NXP PE, Design and FAE teams on device failure correlation
• Characterize the part-failing behavior in the Customer’s application to translate to NXP’s EVB actively drive a continued lessons-learned approach within the FQE organization
• Ensure excellent data reporting within the customer technical complaint system
• Share key lessons learned with the FQE community to drive capability enhancement
• Communicate the Customer´s Quality perception of NXP to all key stakeholders on a frequent basis
• Actively participate in customer focus taskforce meetings 

Skills on Resume: 

• Customer Perception Management (Soft Skills)
• Failure Verification (Hard Skills)
• Customer Support (Soft Skills)
• Data Analysis (Hard Skills)
• Incident Closure (Soft Skills)
• Cross-functional Collaboration (Soft Skills)
• Lessons Learned (Soft Skills)
• Data Reporting (Hard Skills)

Job Summary:

• Manage the process flow for any warranty return hardware parts, from the initial incoming logistics over the test and analysis to the defined feedback in the documented form to the customers.
• Establish and manage a regular communication channel with customer’s quality engineers.
• Coordinate workflow with all stakeholders in the warranty process inside Munich Electrification (supplier quality engineers, production engineers, hardware engineers, validation engineers)
• Test warranty return hardware from the field, deep dive into root cause analysis for failures and work with all stakeholders to define and implement corrective measures.
• Write test reports and work together with the supplier quality engineers to create 8D reporting.
• Define, track, and report key performance indicators to contribute to the continuous improvement of products.
• Improve prediction models for field reliability and make sure that test setups are up to date with the identified failure modes.
• Own the scorecards of the assigned Customers, communicate the scorecard and content on a real-time basis, and ensure
• Proper action item follow-up to improve the metrics and enhance the Customer perception.
• Responsible for acquisition, implementation and maintenance of the required tools to ensure excellent FFV capability.

Skills on Resume: 

• Process Management (Soft Skills)
• Communication (Soft Skills)
• Cross-functional Coordination (Soft Skills)
• Root Cause Analysis (Hard Skills)
• Test Reporting (Hard Skills)
• Key Performance Indicators (Hard Skills)
• Reliability Prediction (Hard Skills)
• Tool Management (Hard Skills)