Job Summary:

• Traveling and validating labs
• Validating products and showing other labs that it works there
• Answering questions for the sales team
• Provide technical support for Thermo Fisher Scientific cell culture product lines and services by answering customer technical inquiries. 
• Inquiries may be received via telephone, email or web chat.
• Support customers, vendors, and business partners on education and training of IsoPlexis instruments and technology
• Partner with customers to ensure they are optimally using protocols and products.
• Coordinating new installations, including facility inspections, instrument validation, and customer training
• Create and develop new methods and technologies for project advancement. 
• Seeks advice when needed from more experienced colleagues for more complicated technical and design challenges.
• Investigate issues and with analytical and other methods
• Conducts experiments related to the development, optimization, improvement and investigation of QC methods and tests. 
• Seeks advice when needed from more experienced colleagues for more complicated technical and design challenges.
• Handle multiple projects independently.

Skills on Resume: 

• Lab Validation (Hard Skills)
• Product Testing (Hard Skills)
• Technical Support (Soft Skills)
• Customer Training (Soft Skills)
• Problem Solving (Soft Skills)
• Experimentation (Hard Skills)
• Project Management (Soft Skills)
• Method Development (Hard Skills)

Job Summary:

• Direct collaboration with Sales Managers to sell ForteBio products in joint team setting.
• Provide high level technical support for clients support requests and troubleshooting needs by providing guidance, and knowledge on specific application needs and recommend assay development solutions.
• Provide technically sound and detailed presentations of ForteBio products at promotional venues and high level scientific meetings including on-site seminars, trade shows, and user meetings.
• Travel to client sites to perform installation, product demonstration, trouble shooting on assay development, and post-sales support.
• Feedback and recommendations for ForteBio products improvement through client supports.
• Participating within a team of scientists to foster a culture of scientific excellence and collaboration
• Supporting data access and analysis of team members through training and custom visualizations
• Driving and leading adoption of best practices for recording research data and identifying opportunities to improve through software tools and/or practices
• Working directly with project teams and platform engineers to standardize and establish business rules for new applications and research areas.
• Optimizing configuration of third-party tools & liaising between vendors and researchers requesting improvements.
• Collaborating with scientists to drive adoption of software best practices
• Possesses and applies knowledge of principles, practices, and procedures of the particular field of specialization to the completion of moderately complex assignments.
• Provide technical training and support to Sales and TAM teams with application focus.
• Proactively approach customers via customer visit, tele-conference, and conferences, etc., to introduce application-oriented services/products and work out solutions to meet customer needs.
• Work closely with other teams to help with the technology development and application trend.

Skills on Resume: 

• Sales Collaboration (Soft Skills)
• Technical Support (Soft Skills)
• Product Presentation (Soft Skills)
• Troubleshooting (Hard Skills)
• Data Analysis (Hard Skills)
• Software Best Practices (Hard Skills)
• Technical Training (Soft Skills)
• Customer Engagement (Soft Skills)

Job Summary:

• Work with Sales Representatives to perform routine and technically challenging demos for customers/potential customers
• Develop and present product-specific lectures to pluripotent research accounts across China.
• Perform workshops/training courses for researchers new to the PSC field.
• Respond to and document customer complaints to ensure resolution in a timely manner (work with Technical Support Staff, RND Scientists and Product Marketing Manager).
• Visit key labs to troubleshoot and optimize protocols
• Execute and assist in the product education of in-house personnel, customers and distributors.
• Teach and train customers and staff on the use of products.
• Identify new applications and product-enhancement opportunities in anticipation of customer needs and competitive offerings and feedback to RND scientists and Product Marketing Manager.
• Work with Sales Manager and other Field Application Specialists to prioritize work with customers.
• Represent STEMCELL Technologies at conferences, workshops and trade shows
• Perform analysis on demos and market
• Assist in revenue generation to meet revenue targets.

Skills on Resume: 

• Demo Execution (Hard Skills)
• Product Training (Soft Skills)
• Troubleshooting (Hard Skills)
• Customer Support (Soft Skills)
• Product Education (Soft Skills)
• Application Development (Hard Skills)
• Market Analysis (Hard Skills)
• Revenue Generation (Soft Skills)

Job Summary:

• Communicating with customers on a technical level in relation to experiments and intended purpose of ONI's products
• Developing sales opportunities, operating the instrument at customer demonstrations and ultimately closing the sale
• Managing customer relationships both pre-sale and post-sale
• Performing experiments with academic and commercial partners
• Writing content for application notes, technical notes, scientific articles, website/marketing materials
• Delivering scientific presentations at conferences and customer demonstrations
• Product development feedback - translating customer requirements into software and hardware development priorities
• Understanding market and application dynamics through customer interactions
• Organise and conduct installations
• Troubleshooting related to biochemistry and experimental design, software, and instruments
• Ensure strong business relationships with customers in the assigned territory
• Boost product usage and assist in sales operations by conducting technical demonstrations
• Support the optimisation of company procedures
• Collect and share customer feedback with marketing and product development teams

Skills on Resume: 

• Technical Communication (Soft Skills)
• Sales Development (Soft Skills)
• Customer Relationship (Soft Skills)
• Experimentation (Hard Skills)
• Scientific Writing (Hard Skills)
• Product Development Feedback (Soft Skills)
• Troubleshooting (Hard Skills)
• Installation (Hard Skills)

Job Summary:

• Perform demos of the company's WOLF cell sorter to potential customers, primarily remotely, but also support demos by distributors in Asia
• Provide comprehensive technical training and support for NanoCellect WOLF technology, including hands-on lab, software demos, and training
• Provide ongoing support and troubleshooting for customers in person and via phone, email, and web
• Provide pre and post-sales technical and scientific presentations to small groups and large audiences on the use of WOLF technology
• Participate in new product development projects as a representative of the commercial and technical support teams
• Serve as the voice of the customer to product management for product improvements and new applications
• Develop and implement training plans and course modules
• Assist in the creation and review of technical materials including manuals, application notes, and presentations
• Create and maintain customer contact and support-related information in the company enterprise database
• Identify key researchers (director level) with research budget and help these budget holders understand the potential and relevant of image analysis to future research work and direction
• Perform pre- and post-sales activities such as onsite customer visits, seminars, presentation, demonstrations, managing software trials and proof-of-concept studies, training, providing ongoing technical and scientific support etc
• Supports commercial efforts by participating in seminars and tradeshows or giving technical presentations or posters
• Work closely with channel partners to achieve revenue and management objectives.

Skills on Resume: 

• Demo Execution (Hard Skills)
• Technical Training (Soft Skills)
• Troubleshooting (Hard Skills)
• Product Presentations (Soft Skills)
• Product Development (Soft Skills)
• Customer Support (Soft Skills)
• Technical Writing (Hard Skills)
• Sales Support (Soft Skills)

Job Summary:

• Provide pre- and post-sales support for company products
• Conduct customer training at customer sites
• Perform instrument and reagent demonstrations
• Conduct seminars and workshops and represent the company at meetings
• Meet customer requirements
• Provide reports, marketing intelligence and information to supervisor and other company personnel
• Utilize a contact management system with regularity by updating contact info, adding notes and customer information
• Maintain relevant internal communications to optimize business growth and customer satisfaction
• Monitor and report on market and competitor activities and provide relevant reports and information
• Attend training and develop relevant knowledge, techniques and skills
• Adhere to the health and safety policy and other requirements relating to the care of equipment
• Train customers on use of the PreOmics iST workflows to ensure proper results when running customer samples
• Accompanied sales Representatives on sales calls in customer laboratories to provide technical and applications assistance
• Work closely with Marketing and Sales personnel during customer interactions and play a key role in PreOmic’s pre-sales process

Skills on Resume: 

• Customer Support (Soft Skills)
• Training Delivery (Soft Skills)
• Product Demonstrations (Hard Skills)
• Market Intelligence (Hard Skills)
• Contact Management (Hard Skills)
• Sales Support (Soft Skills)
• Competitor Analysis (Hard Skills)
• Health and Safety Compliance (Hard Skills)

Job Summary:

• Coordinating and executing installations including facility inspections, instrument validation, and customer training, with limited detailed instructions.
• Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments, including complicated cases, managing customers according to situation with broader perspective.
• Developing and maintaining positive relationships with customers in assigned territory.
• Helping to maintain and increase product usage and supporting sales efforts through technical presentations and demonstrations.
• Contribute to improve key company processes that support mission of building a world-class customer support organization.
• Acting as a key contributor of customer feedback to marketing and product development teams.
• Acting as a good contributor to build better field applications team.
• Help to maintain and increase product usage and support sales efforts through technical presentations and product demonstrations
• Become a technical expert on the iST Kits, PreOmics automation technology and the interface to developing LC/MS solutions from multiple vendors
• Provide on-going workflow development support and troubleshooting for customers in-person, via phone and email
• Provide applications training in customer laboratories on SCIEX hardware and software platforms.
• Prepare and deliver customer demonstrations that show SCIEX LCMS product features.
• Analyze samples submitted by prospective customers and present results.

Skills on Resume: 

• Installation Coordination (Hard Skills)
• Troubleshooting (Hard Skills)
• Customer Relationship (Soft Skills)
• Product Demonstrations (Hard Skills)
• Process Improvement (Soft Skills)
• Technical Expertise (Hard Skills)
• Workflow Support (Hard Skills)
• Sample Analysis (Hard Skills)

Job Summary:

• Acts as a liaison between the customer, sales rep, Product and Scientific Support and R&D by taking part in site visits, webinars, phone calls, and seminars at customer institutions with a focus on driving revenue generation and growth..
• Contributes to opportunity success through customer interaction and support by developing and leveraging a solid understanding of sales methodology applied within STEMCELL.
• Communicates effectively with customers, including the ability to develop and present scientific lectures on various topics at customer sites.
• Provides scientific information to Product and Scientific Support Departments and assists with customer questions, performs on-site demonstrations and troubleshooting.
• Working with the education department to execute and assist in product education of in-house personnel as well as developing and delivering product-specific training courses.
• Attending vendor shows, conferences and seminars to stay up to date with new scientific developments, increase brand messaging and communicate with customers and clients.
• Contributes to R&D product development pipeline through sharing experiences from the field.
• Provide technical and application support to European distribution network on products with an emphasis on imaging.
• Support pre- and post-sale activities by providing product demonstrations and seminars, installations, applications training and assay optimization.
• Develop expert level skills on all software and microplate based applications, stay current on new assays and work with customers on new or emerging applications.
• Present seminars and posters on online products and applications at conferences and trade shows.
• Perform application development at advancing use of LCMS in the cannabis/environmental/food/beverage markets.
• Identify major opportunities for the applications of SCIEX technology.
• Provide online/telephone customer technical support.

Skills on Resume: 

• Customer Interaction (Soft Skills)
• Sales Methodology (Soft Skills)
• Scientific Communication (Soft Skills)
• Troubleshooting (Hard Skills)
• Product Training (Soft Skills)
• Vendor Engagement (Soft Skills)
• R&D Contribution (Soft Skills)
• Application Support (Hard Skills)

Job Summary:

• Deliver exceptional pre/post-sales applications support, educate customers on the use of technology and help them conduct novel genome engineering projects to maximize research success.
• Understand the customer’s research requirements to help them design, implement, analyze and interpret experiments, thus building the scientific credibility of both the FAS and technology.
• Work with Field Sales representatives, supporting efforts to identify, develop and close high-value sales opportunities to meet/exceed revenue targets for hardware and consumables.
• Persuasively deliver technical, customer-facing seminars covering a variety of scientific research areas, applications, products and data related to Inscripta’s technology platform.
• Coordinate with Sales, Applications Development, Marketing and Product Management to implement successful strategies that balance the needs of the customer, Sales, and internal departments.
• Act as an internal customer advocate by communicating information between the customer, Sales, Marketing, Applications and other departments related to product feedback, competitive intelligence, market trends, and effectiveness of marketing, positioning, and field tactics.
• Build, engage and leverage a network of early access and KOL customers to drive the awareness and reputation of platform and deepen customer relationships with key scientific leaders.
• Provide on-site and remote scientific application support on Cell and Gene Therapy product lines
• Perform system installation, demonstration, and training on relevant products at customer or company locations
• Prepares and present seminars to wide array of audiences
• Partner with regional, and global teams to support the organization in the achievement of the regional commercial, service and support goals
• Solve customer escalations effectively through in-depth troubleshooting.
• Remain up to date with product and state of the art scientific know how
• Work in line with support & service competencies, processes and company values.

Skills on Resume: 

• Application Support (Hard Skills)
• Customer Interaction (Soft Skills)
• Sales Support (Soft Skills)
• Scientific Communication (Soft Skills)
• Product Feedback (Soft Skills)
• Network Building (Soft Skills)
• Troubleshooting (Hard Skills)
• Product Installation (Hard Skills)

Job Summary:

Provide professional technology and application-based presentations to prospective customers on-site and remotely, have deep knowledge in neurology, immunology, cancer, biotherapeutics areas.

Find and identify potential 3 to 5 KOLs in areas like neurology, infectious disease, oncology and initiate collaborations to drive publications featuring Simoa data.

Do the market and application research, could find potential customers through publications and help build up leads pipeline

Work with the whole China team, help the distributor achieve target for instruments and consumables

Work with local sub dealers in the northern part of China, give them more products training by professional way and generate opportunities

Provide basic and advanced trainings to customers and partners to establish efficient training workflows

Good troubleshooting knowledge and experience for technical questions, assay design, experimental design, software and instruments

Help translate some guidance and documents in necessary

Develop and maintain the positive relationship with existing customers through various ways and input to internal system.

Provide feedback to product management on new assays or new multiplex combinations with high potential in the China market.

Attend local trade shows and conferences, well demonstrate use of the instruments and software

Help organize small local "roadshow" symposiums and applications webinars to drive awareness of Simoa platforms and technologies

Generate more flyers and brochures for specific application areas, like cytokine storm, drug development, pharma applications et al.

Help do the market research in Simoa applications areas and find more potential KOLs, transfer this market information to the sales team

Skills on Resume: 

Market Research (Hard Skills)

Customer Engagement (Soft Skills)

KOL Identification (Soft Skills)

Technical Training (Soft Skills)

Troubleshooting (Hard Skills)

Product Feedback (Soft Skills)

Event Organization (Soft Skills)

Application Support (Hard Skills)

Job Summary:

• Providing scientific/technical consultation to customers in partnership with the sales and marketing to ensure customers understand and use GenapSys products to best suit needs.
• Delivering scientific/technical presentations for internal or customer facing events.
• Leading hands-on product and software training in customer laboratories.
• Reporting on relevant activities in the field on a regular basis to sales partners, management, R&D, and product marketing.
• Monitoring technical trends and competitive products in the genomics markets.
• Providing remote and/or on-site troubleshooting assistance to customers in partnership with the internal technical support team and service repair depot.
• Proactively partnering with sales and technical support teams to ensure customer support needs are achieved in a timely manner and appropriately documented.
• Provides and continuously updates customer contact relevant information. 
• Track, record and document relevant information from all technical enquiries from customers.
• Stays current on scientific and industry trends and innovations.
• Participates in inter-departmental projects.
• Write articles to explain technology and applications in a plain language.
• Translate some good Simoa publications on Wechat to help promote the technology

Skills on Resume: 

• Technical Consultation (Soft Skills)
• Presentation Delivery (Soft Skills)
• Product Training (Soft Skills)
• Troubleshooting (Hard Skills)
• Market Monitoring (Hard Skills)
• Customer Support (Soft Skills)
• Scientific Writing (Hard Skills)

Job Summary:

• Consulting and professional service activities for customer projects, working with customer’s cross functional partners including scientific and IT partners
• Identify customer needs, and map them to the capabilities of the software
• Troubleshoot scientific and technical support issues and capture user feedback
• Train customers on assay development and data analysis on Intabio’s Blaze instrument
• Accompanied sales Representatives on sales calls in customer laboratories to provide technical and applications assistance
• Work closely with Marketing and Sales personnel during customer interactions and play a key role in Intabio’s pre-sales process 
• Support global sales team by analyzing customer samples on the Blaze system integrated to a mass spectrometer
• Help to maintain and increase product usage and support sales efforts through technical presentations and product demonstrations
• Become a technical expert on the Blaze as well as necessary mass spectrometer technology
• Provide on-going assay development support and troubleshooting for customers in-person, via phone and email
• Develop and maintain positive relationships with customers in assigned territory
• Assist in creation and review of technical literature
• Create and maintain customer support information in the database (SalesForce)

Skills on Resume: 

• Customer Consultation (Soft Skills)
• Technical Troubleshooting (Hard Skills)
• Assay Development (Hard Skills)
• Sales Support (Soft Skills)
• Product Demonstrations (Hard Skills)
• Customer Relationship (Soft Skills)
• Technical Writing (Hard Skills)
• Database Management (Hard Skills)

Job Summary:

• Communicate customer needs and coordinate activities internally with the scientific consulting and professional services team, business account managers and product managers
• Support sales team with product expertise, scientific presentations, and software demonstrations
• Present the product vision of Genedata Selector to prospects and customers
• Internet-based and on-site product training sessions with customers
• Identify new business opportunities with business account managers
• Define appropriate service projects with customers to fulfill unmet needs
• Demonstrating technology in the laboratories of customers
• Presentation of technology and data at customer sites, conferences, and symposiums
• Validating and assessing quality of assays
• Troubleshooting staining and imaging procedures
• Image analysis using a variety of modalities
• Keeping abreast of the latest scientific knowledge, especially markers in the field of immuno-oncology
• Taking the initiative to evaluate and implement new technologies or protocols to continuously improve Ultivue’s products and services
• Interpreting data and presenting results
• Accountable for on-time, high-quality results
• Training new employees and customers
• Collaborate with members of the commercial team including Sales, Marketing, and Business Development

Skills on Resume: 

• Customer Communication (Soft Skills)
• Product Expertise (Hard Skills)
• Training Delivery (Soft Skills)
• Business Development (Soft Skills)
• Troubleshooting (Hard Skills)
• Image Analysis (Hard Skills)
• Data Interpretation (Hard Skills)
• Collaboration (Soft Skills)