Job Summary:

• Supervises and directs staff, which would include employee hiring, training, evaluations and performance evaluation.
• Participates in and supports the development efforts for a specific product line
• Delivers strategies for product launches
• Assists in identification and relationship development of customer partnerships
• Assists in the development of sales training
• Creates reporting tools and structure to monitor and project product line sales
• Assists with troubleshooting efforts both internally and externally
• Manages production and creation of lead campaigns for a specific product line
• Works with VP of Sales Americas, Director of Sales NGS and product managers to maximize short and long-term product sales growth
• Monitors product competitor behavior and recommends actions when warranted
• Supports sales opportunities through technical knowledge
• Supports and contributes to global genomic solution strategies
• Demonstrates and upholds behavior consistent with the Integrated DNA Technologies Core Values and delivers the Integrated DNA Technologies experience to customers and other business associates

Skills on Resume: 

• Staff Management (Soft Skills)
• Product Development (Hard Skills)
• Sales Strategy (Hard Skills)
• Customer Relationship (Soft Skills)
• Training Development (Soft Skills)
• Reporting Tools (Hard Skills)
• Troubleshooting (Soft Skills)
• Sales Growth (Hard Skills)

Job Summary:

• Plan, lead, manage, and oversee MKS Plasma and Reactive Gas Global Field Applications organization, supporting the needs of customers in demanding applications including Semiconductors, Electronics Thin Films and Industrial segments. 
• Manages a global team of customer-facing Field Applications Engineers
• Solve Customer Critical Problems
• Supporting the product's technical applications across the entire portfolio
• Providing design expertise & recommendations during various phases of the NPI stage gate process
• Developing & reaching consensus with the customer(s) on product specifications
• Delivering product training to the customer & partners
• Developing technical support documentation (Application Notes and White Papers) to demonstrate thought leadership
• Delivering technical papers at trade shows & industry symposiums
• Coordinating across the entire value chain (sales, distributors, vendors, engineering, manufacturing, etc.) to ensure the customer expectations are met to maintain or win new business.

Skills on Resume: 

• Team Management (Soft Skills)
• Problem Solving (Soft Skills)
• Product Applications (Hard Skills)
• Design Expertise (Hard Skills)
• Customer Collaboration (Soft Skills)
• Training Delivery (Soft Skills)
• Technical Documentation (Hard Skills)
• Cross-functional Coordination (Soft Skills)

Job Summary:

• Responsible for all aspects of the Field Application Team performance, including planning, recruiting, development, mentoring, flawless execution, and most importantly, continuous improvement to exceed the annual operating plans for the team.
• Leads the global Field Application Engineers in the planning, development and maintenance of technical implementations & support for customers.
• Team up with Engineering and Quality to tailor solutions for customer needs, and also with sales and marketing to drive overall customer satisfaction
• Collaborates with customers to propose technical solutions, recommendations and technical project plans.
• Leads complex troubleshooting of technical issues.
• Drives the creation of application notes, white papers and other technical collateral to promote thought leadership within the industry.
• Partner with Product Support engineers and NPI Engineering to monitor project progress proactively and respond to technical issues.
• Promotes use of tools, process, and documentation to drive team efficiencies and flawless execution.
• Represents Company in a positive, professional manner when working with both internal and external customers.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Technical Implementation (Hard Skills)
• Customer Collaboration (Soft Skills)
• Troubleshooting (Soft Skills)
• Technical Writing (Hard Skills)
• Project Monitoring (Hard Skills)
• Process Improvement (Soft Skills)
• Professional Representation (Soft Skills)

Job Summary:

• Manage and direct the activities of all service/field engineers within the assigned region
• Track service and maintenance of installed systems at customer sites
• Ensure to address complaints and resolve problems timely with efficient use of regional resources
• Monitor and report consolidated service performance for the assigned region
• Develop strong relationships with customers within assigned region, to become trusted partners and dependable resources for them
• Implement all field service procedures to meet functional deliverables and responsibilities
• Support after-service sales and parts initiatives and programs
• Participate in project to improve system performance thus enhance business & regional performance
• Uphold the Company’s core values of Integrity, Innovation, Accountability, and Teamwork

Skills on Resume: 

• Team Management (Soft Skills)
• Service Tracking (Hard Skills)
• Problem Resolution (Soft Skills)
• Performance Reporting (Hard Skills)
• Customer Relationship (Soft Skills)
• Field Service Procedures (Hard Skills)
• Sales Support (Soft Skills)
• System Improvement (Hard Skills)

Job Summary:

• Provide customer application and technical support, design assistance for ELXD full product lines (fuse, power magnetics, supercapacitor, circuit protection)
• Collaborate with customers for product/project designing and developing.
• Visiting customers together with sales to help on technical discussion regularly
• Take care of the troubleshooting for key accounts.
• Provide application support to OEMs, EMS, IC House and channel partners. 
• Design assistance includes system analysis and proposal, product selection, layout, technical comparison, elevation drawings, configuration, etc.
• Effectively translate customer needs to commercial & R&D team to facilitate product design and specification to improve NBO successful rate.
• Deliver training programs to customers and channel partners on product technology, including product technology, applications, regular product road map update etc.
• Gather customer feedback and provide input to product management in an effort to improve product acceptance in the marketplace and drive roadmap development.
• Work with marketing and sales teams to identify new opportunities and be a key contributor to achieve/exceed NBO pipeline target
• Prepare technical literatures, application notes, technical sales tools, training material etc

Skills on Resume: 

• Technical Support (Soft Skills)
• Product Design (Hard Skills)
• Customer Collaboration (Soft Skills)
• Troubleshooting (Soft Skills)
• Application Support (Hard Skills)
• Product Translation (Soft Skills)
• Training Delivery (Soft Skills)
• Market Feedback (Soft Skills)

Job Summary:

• Working closely with both the manager and other FAEs to develop and execute a strategic plan & objectives.
• Complete the promotion of product solutions and on-site technical support for target customers and related projects, and maintain the continuous growth of the client's business.
• Preparation of new product application promotion plan documents, conduct product and technical training for agents and customers, and complete the demo design with the help from Application Engineer.
• Support schematic review and drawing.
• Support PCB Layout review and drawing.
• Conduct direct onsite support to resolve issues at the Customer site.
• Collaborate with controller suppliers to make reference boards from the initial stage, and debugging the boards together with suppliers.
• Cooperate with the sales/marketing team to quickly promote new products to end customers and analyze market trends, customer needs, and competitor product features
• Assist Application Engineers to quickly complete the definition and upgrade new products and enhance the competitiveness of products in the market.
• Achieve sales and customer support objectives.
• Ensures support of sales activities in the US Life Science Group, developing processes and skills to enhance team effectiveness and address training needs.
• Develops, implements and manages key performance indicators for individual team members, ensuring that team performance meets annual focal goals.
• Monitors operating expenses and provides guidance to team on efficient use of budget and resources.

Skills on Resume: 

• Strategic Planning (Soft Skills)
• Product Promotion (Hard Skills)
• Training Delivery (Soft Skills)
• Schematic Review (Hard Skills)
• PCB Layout Review (Hard Skills)
• Onsite Support (Soft Skills)
• Market Analysis (Soft Skills)
• Sales Support (Soft Skills)

Job Summary:

• Analyze customer requirements and ensure products meet customer requirements appropriately.
• Assist customers in understanding products and perform product demonstrations for various applications/use cases
• Work closely with Densitron Business Development Managers (BDMs) and inside sales team to provide technical support in closing new business and provide input on the quoting process and proposal generation
• Supervisory responsibility for the Project team
• Working collaboratively with internal teams to drive customer requirements
• Overseeing the installation and configuration of the system and performing troubleshooting
• Develop and maintain documents for designs and application notes and provide updates
• Coordinate with Product Management and Engineering, identify issues and resolve
• Develop and determine various product features, perform tests, and prepare documents
• Participate in technical meetings and prepare training programs for the sales team.

Skills on Resume: 

• Customer Analysis (Soft Skills)
• Product Demonstration (Soft Skills)
• Technical Support (Soft Skills)
• Team Supervision (Soft Skills)
• System Installation (Hard Skills)
• Troubleshooting (Soft Skills)
• Documentation (Hard Skills)
• Training Delivery (Soft Skills)

Job Summary:

• Assist in managing the company's products and other details of product demonstrations and integration requests from a factory solution perspective
• Analyze technological problems in installed application systems, checking the technical resolution and working condition, and fixing the same
• Collaborate with sales team, engineers, and product managers to obtain accurate information of application usage, system operations, and product management from an Electronic Assembly factory solution perspective
• Prepare technical elements of proposal, formulating the intricacies involved in defining the technical solution guidelines for the sales team support
• Troubleshoot system applications on customer's request, resolve other engineering issues regarding systems application, conduct regular follow-up on customer's activities, and monitor the same for obtaining new sales opportunities
• Prepare relevant records, data, and documents for product presentations, conduct training sessions for demonstrating new products and services, and support the sales team in organizing the presentation and training of product demonstration
• Coordinate with the sales and marketing team, systems application team, and other executive designers for designing a proper application system and formulating the product specification as per the customer's needs
• Monitor and manage the product portfolio for systems applications and implement innovative ways to optimize the use of standards for effective communications in the Electronics Assembly industry
• Coordinate with the project management team for overall deployment of Cimetrix Electronic Assembly products for system installation
• Provide consulting for all the installed applications and assist customers in maintaining the engineering applications efficiently
• Evaluate the customer's requirements regarding systems applications and administer the technical, technological, and functional aspects of proposals accordingly as instructed
• Assist the application engineering manager in performing the desired tests and installation procedures, prepare a detailed schedule regarding the project specifications, conduct research on market trends in field application, and analyze the emerging trends for recommending the new application engineering products
• Participate in different seminars, conferences, and meetings for promoting the devised application engineering products, evaluate the performance and credibility of systems applications, and develop and optimize the installation-specific for the particular factory

Skills on Resume: 

• Product Management (Hard Skills)
• Troubleshooting (Soft Skills)
• Technical Support (Soft Skills)
• Proposal Preparation (Hard Skills)
• Customer Follow-up (Soft Skills)
• Training Delivery (Soft Skills)
• System Design (Hard Skills)
• Market Analysis (Soft Skills)