• Provides technical field support for IDT NGS customers, including experimental design and troubleshooting
• Represents IDT’s products to the molecular biology community at large, including presentations of established technologies at industry trade shows
• Collaborates with Product Management, Applications Support, Customer Care and Sales to identify key customer requirements for future product development efforts
• Works closely with Marketing and Sales to ensure the value of the NGS product line is communicated clearly and effectively to customers
• Maintains strong working relationships within Research, Manufacturing, Marketing, Product Management, and Product Development, Customer Support and Sales
• Maintains positive existing key customer interactions by providing support on new emerging NGS applications in which xGen products may be employed
• Retains knowledge base via literature and personal communications with newer trends in the NGS field
• Ensure customer is set up for success in ‘bake-off’
• Partner with potential customers in evaluations (or proof-of-principle studies) of IDT products by reviewing /walking through data
• Ensure customers scale as planned
• Troubleshoot technical challenges to provide ‘white-glove’ support as customers use products
• Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.

Skills: Technical Support, Experimental Design, Troubleshooting, Customer Relations, Product Collaboration, NGS Applications, Data Analysis, Sales Support

• Conduct on-site or remote customer training and demos on SOPHiA solutions.
• Act as a trusted technical expert and consult in product support to the customers, distributors and sales team.
• Support sales in the achievement of the regional sales target by providing pre- and post-sales related customer support activities.
• Ensure customer success by efficiently driving Set Up Programs on genomic solutions.
• Troubleshoot customer issues and complaints in close collaboration with the customer services and support team.
• Mentor and train other members of the sales team.
• Deliver presentations for pre-sales or workshops.
• Provides strategic and competitive feedback to R&D and product development
• Demonstrate key values of Grit, Tribe, Urgency, and Courage within a diverse work environment
• Plan and complete installation testing and customer training for workflow automation solutions
• Resolve customer challenges to design, implement, and optimize automated experiments
• Work hand-in-hand with the field and internal teams to save the day when applications issues occur

Skills: Customer Training, Technical Expertise, Sales Support, Genomic Solutions, Troubleshooting, Team Mentorship, Presentations, Workflow Automation

• Support customers in the area of Biosciences Division (BID) portfolio including all instrument, software, consumable, and reagents.
• Provide on-site customer trainings and consultations on the use and maintenance of Thermo Fisher all BID instruments, software, reagents and consumables.
• Provide internal training across commercial teams and business units
• Provide consultations on assay designs, product selection, applications and usage.
• Troubleshoot complaints related to experimental design, reagents, instruments, or user's technical skill.
• Demonstrate the technical advantages of Thermo Fisher Scientific products to sales staff and customers through seminars, workshops, demonstrations etc.
• Interact with local, regional and global colleagues to ensure sharing of knowledge.
• Build effective relationships with new and existing clients.
• Prioritize tasks and responsibilities to achieve departmental key performance metrics.
• Own the process of installing, testing, and customer training for world-class lab automation systems
• Become a go-to expert on automation software, troubleshooting, and optimizing customer protocols
• Provide remote support and guidance to customers working in a wide range of scientific fields
• Timely documentation of issues and solutions using Salesforce
• Identify trends, solve tough recurring problems, and apply data-driven solutions

Skills: Customer Support, On-site Training, Assay Design, Troubleshooting, Product Demonstrations, Relationship Building, Lab Automation, Data-Driven Solutions

• Deliver impactful pre-sales and after-sales application support for all AIC’s solutions (Hires, EPR, TD, Fourier desktop) in all AIC’s Markets in close cooperation with the Sales (Distribution Key Account) Manager to all AIC customer categories.
• Ensure that AIC’s distribution partners are at all times updated on the solution portfolio and trained to successfully represent AIC in the market.
• Closely partner with existing and targeted Key Account Customers (technical buying center thereof) in order to shorten the sales cycle to close a Design-in and to help identify new and scalable business opportunities.
• Provide new requirements to the Divisional R&D and Product Management in an actionable way.
• Closely work with SLS-EIMEA in such a way that SLS-EIMEA gradually becomes self-sufficient in installation and training of AIC’s solution portfolio.
• Work closely with the AIC Global Sales Organization to deliver impactful pre-sales support in targeted KA and Value Based Dealers by performing instrument demonstrations, in-house and on-site customer training, in-house and on-site customer support, development of new methods, validation of new and existing methods.
• Work closely with AIC Product Management, Central R&D and Market Management by assisting in the production of manuals, marketing materials and other documentation, assisting in trade shows and conferences, maintaining the instruments in the demo laboratory in peak performing condition, and supporting the research and development teams.
• Work closely with PM (EPR, TD, Hires Screener, Fourier benchtop) on one hand and with SLS-EIMEA on the other hand to define a concept for Installation and After-Sales-Support.
• Support the Total Quality Management team, including testing, verification, and validation of R&D or service related revisions made to software or hardware products.
• Deliver in short-term After Sales Support for level 2 Applications (TD, EPR).
• Deliver short-term After Sales Support (Level 1) for the Clinical Research and Food Screener Applications in cooperation with the Technology Office in AIC.
• Perform customer support, including phone and email support, travel to customer laboratories for on-site support.

Skills: Pre-sales Support, Application Support, Training, Sales Collaboration, Product Management, Demonstrations, Customer Support, Quality Management

• Deliver application training on basic system operations, workflow execution and advanced techniques at the customer site
• Participate in internal technical training to enable the delivery of the customer training
• Provides timely and reliable technical support to customers and partners
• Drive strategic business opportunities with customers pursuing improvements in cell therapy, translational research, antibody discovery, and cell line development programs
• Participate in strategic collaborations for application development, develop and maintain relationships with partners and KOLs
• Collect and document system performance data, bring in the voice of customers
• Evangelize and embody customer success and respect-driven culture at all times to external and internal constituents
• Generate, analyze and present experiment data at team meetings, seminars, webinars and conferences
• Work closely with the regional sales and marketing team to achieve commercial goals
• Track and monitor emerging trends in controlled substances to guide the development of new and existing applications.
• Review data provided by customers as a subject-matter expert to provide reachback analysis.
• Collaborate with Product Management and R&D to prioritize target library additions, and review existing library items.
• Support new and existing customers by providing training and applications support in the controlled substance space.
• Support customer training and applications as a subject matter expert.

Skills: Application Training, Technical Support, Strategic Business Development, Collaboration, Data Analysis, Customer Success, Sales Support, Subject-Matter Expertise

• Coordinating new installations, including facility inspections and other onboarding discussions, instrument validation, and customer training at clinical accounts. 
• Reviews and approves operational quality of equipment, and instruct customers in operations and maintenance of system
• Partner with Territory Account Managers and Clinical Sales Specialists to support pre-sales and customer onboarding conversations at clinical accounts
• Delivers sample to answer training, including library preparation protocols and data analysis workflows
• Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments. 
• Interprets customer needs and identifies if the responsibility for a problem resolution falls to sales personnel, engineering, or other company personnel
• Provides second-level support in areas of clinical expertise to wider applications team and customer base
• Developing and maintaining positive relationships with customers in assigned territory
• Helping to maintain and increase product usage and supporting key account and strategic sales efforts through technical presentations and demonstrations
• Drive sales or marketing on new strategic sales initiatives requiring both technical depth and market knowledge
• Mentors and trains other members of the applications team
• Manages escalation of technical issues that cannot be dealt with by other personnel
• Works independently on significant and unique issues requiring collaboration with key decision makers and senior managers across the organization, impact future products, concepts and technologies.
• Developing and improving key company processes that support mission of building a world-class customer support organization
• Serve as the Customer Solutions representative on core teams, responsible for driving strategic planning activities and managing execution of deliverables, manages projects with very minimal supervision

Skills: Installation Coordination, Customer Training, Troubleshooting, Relationship Management, Technical Presentations, Sales Support, Mentorship, Process Improvement

• Develop relationships, both in person and remote, with key customers at assigned focus accounts.
• Conduct and present technical seminars to labs, user groups, and local meetings.
• Coordinate and perform product demonstrations, training and technical support.
• Provide direct sales support to customers in collaboration with team leader & Global Sales Operations team.
• Contribute to local business development related to product development, licensing, service/collaborative agreements, and other responsibilities
• Represent BioLegend at user group meetings, scientific conferences and local shows.
• Maintain a contact database in the customer retention management system (Salesforce)
• Manage expenses through monthly reports.
• Prepare quarterly reports on territory performance and notable business developments at key accounts.
• Reporting any activity related to competitor activities or business opportunities as applicable.
• Communicate needs for self-development and develop long-term professional goals.

Skills: Relationship Building, Technical Seminars, Product Demonstrations, Sales Support, Business Development, Event Representation, Salesforce Management, Reporting

• Provide follow-up support in disseminating technical information on specific applications to assist customers in optimizing applications and offering solutions to customers.
• Demonstrate products and applications in key accounts and training customers on proper usage of instrumentation, assays, and kits.
• Provide follow-up support in disseminating technical information on specific applications to assist customers in optimizing applications and offering solutions to customers.
• Provide technical pre-sales support to customers adopting, converting to, and/or optimizing/troubleshooting MilliporeSigma platforms, including Luminex and SMCxPro
• Provide post-sales training and troubleshooting support in assay optimization, custom assay development, and new application development, particularly for the SMC platform.
• Conduct customer presentations and seminars on products within the instrumentation platform portfolio.
• Work collaboratively with Sales Specialists to identify and qualify leads.
• Assist Product Management/R&D in assessing potential applications of company products to fit customer needs. 
• Supports sales in marketing new products and applications through technical seminars, poster sessions, demonstrations, focused sales calls, and thought-leader networking
• Play a key role in enhancing differentiation of products and services on scientific, technical, and competitive principles.
• Provide feedback on market needs and issues with products and applications to Technical Services, R&D and Product Management.
• Network with key opinion leaders in the key focus product areas.

Skills: Technical Support, Product Demonstrations, Assay Optimization, Pre-sales Support, Post-sales Support, Customer Presentations, Sales Collaboration, Market Feedback

• Assist with scientific strategy to contribute to revenue growth from commercial opportunities and work with internal teams to support instrumentation design improvements and product applications opportunities.
• Conduct training at customer sites and provide experimental design, data analysis, logistical and troubleshooting support.
• Proactively communicating with Product Applications, Sales, Service and Marketing to ensure customer success and satisfaction and to advance adoption of the CellRaft AIR system.
• Provide technical and business process optimization field support for prospects and customers
• Provide end-to-end technical training of the testing system from patient registration to results reporting
• Provide post-sales implementation and troubleshooting support for customers and provide third–tier support for sales and technical support by performing trainings such as train the trainer, seminars/webinars for internal and external customers
• Conduct business process, vertical industry and technical presentations
• Conduct product and software demonstrations for internal partners and potential/existing customers
• Assist Sales to convert and support potential/existing customers
• Provide product selection, applications, and usage advice
• Collaborate with internal departments to prioritize customer requirements for future product development activities
• Maintain strong working relationships with Development, Support, and Commercial teams to ensure sharing of knowledge
• Collect ‘voice of the customer’ and provide feedback to development teams

Skills: Scientific Strategy, Customer Training, Troubleshooting, Technical Support, Business Process Optimization, Product Demonstrations, Sales Support, Collaboration

• Develop and maintain positive relationships with customers in assigned territory
• Provide on-going support and training for customers in-person, via phone and email
• Provide in-field product expertise to support complex technical sales discussions with current and prospective customers
• Help to maintain and increase product usage and support sales efforts through technical presentations and product demonstrations
• Work with Territory Sales Managers to develop and execute short- and mid-term sales tactics to meet/exceed commercial sales goals
• Accompany the Sales Representatives on sales calls and meetings in customer laboratories to provide technical and applications assistance
• Act as a key contributor of customer feedback to Marketing and Product Development teams
• Assist in creation and review of technical literature e.g., manuals and application notes
• Create and maintain customer support information in a database (SalesForce)
• Acquire expertise in all current and new products and platforms via interaction with operations, development, and research personnel.
• Serve in a critical role responding to and facilitating the resolution of scientific challenges and customer concerns while developing and maintaining key customer relationships.
• Educate customers and design/troubleshoot customer-specific applications
• Generates use-case data, application notes, and protocols for a variety of cell-based assay workflows (CRISPR, stem cells, gene-editing, 3D culture, organoid, etc.)
• Work independently and as part of a cross-functional team in the field and in-house
• Support multiple tasks and maintain attention to detail in a fast-paced environment.

Skills: Customer Relationship, Product Expertise, Technical Support, Sales Support, Customer Feedback, Technical Literature, Database Management, Application Troubleshooting

• Experience in a customer-facing role for genomics products
• Experience performing next generation sequencing library preparation
• Ability to effectively communicate technical details to a broad scientific audience
• Experience performing single-cell RNA-seq assays in a laboratory setting
• Experience working with cell culture, tissue dissociation, cell sample preparation
• Experience performing bioinformatic analysis with genomics datasets
• Experience working in industrial pharmaceutical sciences
• In-depth knowledge of life sciences R&D processes and fluency in speaking scientists.
• Excellent interpersonal and communication skills
• Ability to work effectively with little supervision
• Knowledge of Biological Assay and Chemistry data models
• Knowledge of  Electronic Lab Notebook (ELN) and Compound Registration systems (Signals/ChemAxon/LabGuru)
• Familiarity with biological data processing, for example curve fitting, in vivo data processing, etc (eg Genedata)

Qualifications: BA in Biology with 4 years of Experience

• Experience in cell culture and cell processing
• Experience with different cell processing platforms such as bioreactors, cell/separation-expansion, cryopreservation, and flow cytometry applied to systems such as stem/cell /differentiation, cell engineering and virus production.
• Experience in GMP setting
• Proficient communication skills in engaging stakeholders at various levels within the organization.
• Strong, demonstrated expertise in cell processing, including cell culture.
• Understanding of the regulatory requirements in cell therapy.
• Demonstrated ability, desire, and self-confidence to teach a wide variety of students.
• Demonstrated ability to design and develop training programs and documentation.
• Extensive knowledge of scientific requirements associated with cell therapy research facilities including organization, equipment, and certification processes.
• Sound scientific approach to evaluations and problem solving.
• Knowledge and use of relevant PC software applications and skills to use them effectively.
• Demonstrated ability to communicate effectively both verbally and in writing.

Qualifications: BS in Biochemistry with 5 years of Experience

• Familiarity with NGS, library preparation, qPCR and molecular biology, DNA and RNA applications.
• Experience working with PCR and/or NGS, knowledge of data analysis and clinical research workflow.
• Solid Understanding of principles of genomics, DNAseq, RNAseq, targeted panels and bioinformatics.
• Excellent interpersonal, listening and organizational skills.
• Strong written and verbal communication skills
• Ability to adapt to fast-paced work environment, multitasking and keeping focus on customer needs.
• Demonstrated success managing complex tasks with minimal oversight
• Proficiency with computer operating systems, Microsoft Office Suite, Outlook, ect.
• CRM Management experience, SAP or comparable systems
• Ability to work with all levels of the organization (Sr. management, R&D, commercial, QA/RA, and operations)
• Willingness to learn and understand the technical and commercial aspects of the goods and services offered by Pillar.
• Flexibility in work schedule and changing departmental needs as dictated by customer requirements.

Qualifications: BA in Environmental Science with 4 years of Experience

• Experience with cell culture and cell-based assay development
• Experience with molecular biology techniques such as DNA, RNA, and protein isolation, cellular biology methods (CRISPR gene editing), and analytical testing
• Experimental design, troubleshooting and wet lab experience.
• Expert background in molecular bench techniques (library prep, PCR and target enrichment) including experience using Illumina NGS platforms.
• Experience in constructing Illumina libraries for NGS
• Strong public speaking and presentation experience
• Advanced knowledge of the level of cell culture science, bioprocess, and general technical marketing techniques
• Aptitude for understanding, communicating, and training scientific concepts, applications and methods
• Highly motivated with strong problem-solving skills
• Excellent communication and interpersonal skills
• Ability to multitask and adjust quickly
• Customer-focused/strong networking skills
• Ability to work with others and independently
• Proficient in Word, Excel, PowerPoint, Gmail

Qualifications: BS in Biotechnology with 3 years of Experience

• Strong organizational and presentation skills
• Superior communication skills, both oral and written
• Strong knowledge of molecular biology technologies (PCR, NGS) to facility complete customer workflows.
• Ability to cultivate and maintain cross-functional relationships within a larger organization
• Experience in a commercial Field Application Scientist role with a proven track record of team-oriented success.
• Ability to work comfortably in a fast-paced team environment
• Ability to quickly comprehend a wide range of technical and scientific concepts, with the capability to communicate product details and benefits to highly technical customers
• Ability to understand and translate customer technical needs into marketable solutions.
• Ability to lead and work as part of a global team.
• Experience working with a CRM database, Salesforce.com
• Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Experience with analysis of human genetics data, including structural variation and familiarity with data analysis software.
• Ability to train others on wet lab, instrumentation and data analysis software.

Qualifications: BA in Chemistry with 4 years of Experience

• Experience working with flow cytometry experiments
• Knowledge of how to set up and troubleshoot experiments (deep knowledge of sample preparation, compensation and proper controls)
• Experience working in a flow core
• Experience with the Attune NxT
• Experience with BC Cytoflex, Miltenyi MACSQuant, BD Fortessa/Symphony or other high-parameter flow cytometer
• Experience in a customer-facing role and/or providing technical and scientific presentations to a variety of audiences
• Able to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
• Excellent written and oral communications skills
• Rich knowledge with hands-on expertise for HPLC, SEC and LCMS (QTOF,QQQ) technologies and in the Biopharmaceutical-market applications.
• Ability in writing scientific and project documentation in both Korean and English
• Familiar with NGS sample and library prep workflows
• Skilled in nucleic acids and protein analytical methods
• Outstanding communication and organizational skills with the ability to quickly hone requirements for addressing customer needs.
• Effective time management skills

Qualifications: BS in Pharmacology with 5 years of Experience

• Experience in supporting customers in a commercial environment
• Experience in supporting distributor partners
• Experience with common biochemistry, molecular biology and data analysis techniques (LC-MS/MS and proteomics preferred)
• Experience in experimental design, interpretation, troubleshooting, and optimisation
• Exceptional written and oral communication skills with demonstrated success in delivering presentations and trainings
• Understanding, communicating, and training on scientific concepts, applications, and methods
• Commitment to providing outstanding customer service
• Ability to handle the dynamic, fast-paced, and multi-tasking environment of a rapidly growing biotech company
• Ability to work independently and collaboratively while meeting scheduled deadlines in a fast-paced environment
• Ability to generate high-quality and reproducible wet-lab data from established protocols
• Strong relationship-building and Interpersonal skills
• High degree of comfort navigating technical project discussions
• Demonstrated account management skills
• Experience with NGS sequencing instrument and sequencing run set up

Qualifications: BA in Microbiology with 4 years of Experience

• Expert in cell line development for the production of commercial biotherapeutics.
• Familiarity with regulatory requirements and cGMP guidelines relevant to the generation of expression cell lines as well as in the manufacturing of biotherapeutics for human use.
• Excellent understanding of the biotherapeutic drug development market
• Experience in a commercial Field Application Scientist role with proven track record of team-oriented success.
• Familiarity with time-resolved kinetics and label-free technologies is a requirement.
• Knowledge of the drug discovery process, preclinical development, screening and an understanding of the pharma/biotech industry would be a merit.
• Great communication skills with experience of presenting scientific content to a technical audience.
• Excellent communication skills coupled with an ability to instill confidence in the receiver.
• A proven ability to coherently write and present scientific papers as well as being able render complex subjects into a form acceptable to less skilled people.
• Experience in supporting the sale of capital goods into research labs, particularly bioanalytical or related instruments into the pharma, academic and biotech markets
• Excellent analytical, problem solving and interpersonal skills
• Ability to provide support to customers during working hours (EMEA region).
• Fluent in English and German.

Qualifications: BS in Biomedical Engineering with 3 years of Experience

• Advanced knowledge of and practical experience in biotechnology product development
• High self-motivation and demonstrated ability to work in a collaborative team environment
• Excellent verbal and written communication skills
• Experience in customer support and use of CRM system
• Experience supporting customers in a highly technical field
• Outstanding problem solving and interpersonal skills.
• Demonstrated written and oral communications & presentation skills.
• Experience working in an international company and biomedical instrumentation or technology
• Experience with molecular assays such as qPCR techniques, qPCR assay design and optimization
• Extensive practical/lab experience or equivalent technical service or field applications within a relevant market sector.
• Experience with and/or certified in regulatory environments such as CLIA.
• Effective customer consultative skills which include a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.

Qualifications: BA in Neuroscience with 4 years of Experience

• Experience in field applications support
• Skilled in troubleshooting software, instrumentation, applications, and analysis of flow cytometry and/or mass spectrometry platforms.
• High level bioinformatics skills
• Proficient in Word, Excel, PowerPoint.
• Excellent organizational skills and technical writing ability.
• Strong communication skills and experience delivering scientific presentations.
• Commitment to customer service.
• Independent thinker with excellent problem-solving and interpersonal skills.
• Collaborative attitude within and outside own discipline.
• Experience in lentivirus, adenovirus production and purification.
• Demonstrates judgment, tact and diplomacy in dealing with internal and external customers as well as the ability to handle confidential and proprietary information
• Extensive contact with customers, therefore outstanding written and oral communication skills
• Tech-savvy with an early adopter mindset and aptitude for creating visual content strongly