Job Summary:

• Installing, configuring, and documenting IT hardware, software, systems, mobile devices, printers, and other technology accessories.
• Installing, configuring, and maintaining full network architectures from the data port, to wiring, to switching, to security.
• Responding in a timely manner to service issues and requests.
• Providing technical support during business hours across the company (including both on-site and remote)
• Provide emergency after-hours support during rotating on-call schedule.
• Setting up accounts and security for new users.
• Repairing and replacing equipment as necessary.
• Testing new technology.
• Provide technical review in sales processes for accuracy.
• Performing technical inspections of surgical equipment at hospital sites across the South East and occasional UK and produce detailed reports for the customer.
• Support customers regarding all technical issues
• Conduct audits in line with operational standards.

Skills on Resume: 

• Hardware and software installation (Hard Skills)
• Network architecture maintenance (Hard Skills)
• Technical support (Hard Skills)
• Emergency support (Soft Skills)
• Account and security setup (Hard Skills)
• Equipment repair (Hard Skills)
• Technical inspections (Hard Skills)
• Customer support (Soft Skills)

Job Summary:

• Supporting lab and network deployments of Ribbon Communications’ Voice over IP switching software and applications.
• Working with customer/lab personnel to plan and engineer any new equipment deployments
• Providing knowledge of Ribbon Communications and Third-party equipment in setup and configuration
• Ensuring proper and appropriate installation of Network Equipment
• Performing initial testing on equipment to verify proper installation and configuration
• Detailing testing requirements and plans and generating and executing appropriate test cases
• Able to operate independently while on location at customer locations
• Communicate effectively, clearly, and concisely (both written and verbal) with management, customers, and peers in English
• Working with Ribbon partners and other equipment manufacturers through interoperability testing and subsequent issue resolution
• Driving to appropriate resolution of any issues that are discovered with Ribbon equipment either personally or by working with Ribbon support/engineering staff
• Effective and complete follow-up on all issues and items
• Flexible with working hours on occasion in order to accommodate customer maintenance windows and customer schedules

Skills on Resume: 

• Network deployment (Hard Skills)
• Equipment engineering (Hard Skills)
• Configuration knowledge (Hard Skills)
• Equipment installation (Hard Skills)
• Testing and verification (Hard Skills)
• Independent operation (Soft Skills)
• Communication skills (Soft Skills)
• Issue resolution (Hard Skills)

Job Summary:

• Respond to customer product inquiries and documents customer information and recurring technical issues to support product quality programs and product development.
• Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance, and engineering change upgrades to be performed at client sites
• Provide in-person/on-site IT Technical Support to a number of clients throughout Essex and London
• Set up new users and Systems installations
• Report common systems fails and implement appropriate solutions/upgrades
• Manage backup, system security and cloud services
• Communicate with the client effectively ensuring they are fully aware of support issue progress and solutions
• Accurately document the results of the inspections
• Photograph defective equipment in line with procedures
• Provide clients with latest technology developments
• Documentation and clear communication of customer and project requirements to internal -Product and Development teams
• Provide pre-sales support including demos, lab evaluations, presentations

Skills on Resume: 

• Technical support (Hard Skills)
• Systems installation (Hard Skills)
• Problem-solving (Hard Skills)
• Backup and security management (Hard Skills)
• Effective communication (Soft Skills)
• Documentation (Hard Skills)
• Pre-sales support (Hard Skills)
• Client coordination (Soft Skills)

Job Summary:

• Interface with aircraft operators or customer support organizations to resolve field support issues either directly solve issues or bring design engineering in to resolve larger issues
• Utilize product manuals, engineering drawings, and technical bulletins to aid in solution.
• Participate in the planning and development of strategies for effective field support.
• Provide technical assistance to support maintenance or installations and/or help troubleshoot issues in the field, primarily through telephone or email communication.
• Coordinate problem resolution with engineering, customer service and other personnel to enhance or correct design, and/or expedite repairs.
• Provide a communication link between the company and the aftermarket to help ensure an effective level of field support.
• Analyze technical problems to determine trends affecting future design, production, service and maintenance processes and recommends modifications to eliminate future problems. 
• Performs feasibility analyses for the reactivation of product
• Identifies and resolves obsolescence, tooling, and manufacturing issues and releases designs to production.
• Timely development of pricing quotations for support of Commercial and Military aftermarket sales and key customers for development of specialized solutions to improve current products. 
• Implementing product design documentation changes to support the sales potential.

Skills on Resume: 

• Field support management (Soft Skills)
• Technical troubleshooting (Hard Skills)
• Strategy development (Soft Skills)
• Problem coordination (Soft Skills)
• Communication (Soft Skills)
• Technical analysis (Hard Skills)
• Feasibility analysis (Hard Skills)
• Design documentation (Hard Skills)

Job Summary:

• Providing technical assistance and advice to the maintenance team with a view for improving the performance of wind turbines on-site and service effectiveness.
• Make sure that all guidelines are delivered with proper Health and Safety instructions.
• Ensures adherence to defined technical guidelines, processes and procedures, and ensures achievement of agreed performance standards.
• Contributes to and implements service guidelines on site. 
• Control and track proper implementation to all wind turbines within the scope. 
• Analise and report obtained results. 
• Suggest solutions and improvements.
• Technical Assistance to the Maintenance Team in more complicated troubleshooting.
• Detection of maintenance personnel training needs to improve quality in service provision
• Advice in seeking and implementing the correct work procedures for the activity to be carried out
• Formulates the solution for (technical) partial problems by combining previous experiences based upon technical analysis and feasibility studies.
• Ownership of customer issues from reporting to resolution, including lab replication and validation of fixes

Skills on Resume: 

• Technical assistance (Hard Skills)
• Health and safety compliance (Hard Skills)
• Process adherence (Hard Skills)
• Performance analysis (Hard Skills)
• Solution implementation (Hard Skills)
• Troubleshooting (Hard Skills)
• Training needs analysis (Soft Skills)
• Issue ownership (Soft Skills)

Job Summary:

• Support in the undertaking of special activities, in person and/or remotely
• Distributors, at the field level, of action plans once agreed upon with the SM, to improve service provision or safeguard the safety of the machine
• Analyze Service Bulletins (SB) and distribute it according to deployment scope
• Provide level 1 support to the sites with back up from regional Service Engineering.
• Analysis of repetitive faults with the aim of implementing improvement plans in fault resolution procedures
• Weekly analysis of the causes of wind turbine shutdown to identify the root cause and implement Action Plans, once agreed upon with the SM, to prevent future problems
• Participate in daily meeting focusing on WTG stopped in its area
• Analysis of availability and production to propose and implement Action Plans, once agreed upon with the SM, that improve machine performance
• Identifying the main causes of unavailability
• Responsible for monitoring the implementation of Technical Action Plans implemented in the reference area, as well as reporting the results and/or deviations to the SRM and SM
• Report and follow up on Technical KPIs
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Works on problems of moderate scope where the analysis of data requires a review of a variety of factors using Root Cause Analysis.

Skills on Resume: 

• Service bulletin analysis (Hard Skills)
• Level 1 support provision (Hard Skills)
• Fault analysis (Hard Skills)
• Root cause identification (Hard Skills)
• Action plan implementation (Hard Skills)
• Performance analysis (Hard Skills)
• Technical reporting (Hard Skills)
• Troubleshooting (Hard Skills)

Job Summary:

• Perform scheduled preventative maintenance of the automated robotic systems
• Provide technical support both on-site and remotely
• Provide training in operating systems, routine maintenance and fault diagnosis
• Participate in factory and site acceptance testing of newly built and delivered systems
• Generate quotations for customer visits, system upgrades and any other support work
• Document and feedback on customer information to HQ to improve future system design and customer experience
• Maintain effective quality systems and programs compliant with ISO 9001 standard
• Identify business opportunities, upgrades and improvement of client systems
• Participate in continuous improvement meetings and activities and escalate processes and product quality gaps, providing solutions when possible
• Build on Labman's reputation by collaborating professionally with the client
• Organize support work by identifying short-term and long-range issues
• Preparing timetables, cost estimates, and required resources
• Log and document all support work according to internal guidelines

Skills on Resume: 

• Preventative maintenance (Hard Skills)
• Technical support (Hard Skills)
• Training provision (Hard Skills)
• System testing (Hard Skills)
• Quotation generation (Hard Skills)
• Documentation and feedback (Hard Skills)
• Quality system maintenance (Hard Skills)
• Business opportunity identification (Soft Skills)