Job Summary:

• Provides maintenance support to store operations and ensures exceptional customer service to all field personnel.
• Performs basic call-taking and troubleshooting functions. 
• Follows up on open service complaints and ensures a solution is met for vendor-related issues.
• Facilitates open communication with Technical Operators, Operations, and Facilities Services regarding maintenance support issues.
• Maintains basic knowledge of and ensures compliance with government and organizational requirements, policies, and regulations.
• Facilitates completion page data transfer between the National Contact Center and field, including assisting the field with data entry questions and making necessary corrections.
• Handles changes to center information (hours, directions, consultant names, etc.) in an efficient and timely manner, keeping the National Contact Center staff updated.
• Processes all customer complaints and notifies the appropriate management for follow-up.
• Oversees the recovery process, from retrieval to final data entry reporting results to management.
• Ensures that the Contact Center databases contain accurate center directions and addresses.

Skills on Resume: 

• Maintenance support (Hard Skills)
• Troubleshooting (Hard Skills)
• Service management (Soft Skills)
• Vendor resolution (Soft Skills)
• Regulatory compliance (Hard Skills)
• Data management (Hard Skills)
• Complaint handling (Soft Skills)
• Database accuracy (Hard Skills)

Job Summary:

• Responsible for email box to ensure inquiries are researched and resolved in a timely manner.
• Responsible for contacting registration vendors on title and registration issues and assisting in resolving.
• Assist with registration items requested but not received.
• Responsible for contacting sellers in order to receive titles in a timely manner.
• Responsible for contacting manufacturers for missing MSOs and invoices.
• Responsible for contacting sellers if documents were not received in order to execute ownership transfer.
• Responsible for updating statues into system.
• Assist title processing operations with incoming and outgoing titles.
• Resolves a wide variety of issues that the operations team may have with getting plates or manufacturer's certificates of origin.
• Maintains a ‘Best practice sharing culture’, always striving to find ways to improve service.

Skills on Resume: 

• Inquiry resolution (Soft Skills)
• Vendor communication (Soft Skills)
• Title management (Hard Skills)
• Document retrieval (Soft Skills)
• Ownership transfer (Soft Skills)
• Status updating (Hard Skills)
• Title processing support (Hard Skills)
• Best practice development (Soft Skills)

Job Summary:

• Provide first-level technical support to patients and clinics who require assistance with connectivity, acquisition of readings, setting up systems in patient or clinic location in support of one of the organization’s Heart Failure products.
• Interacting with patients who may not have an understanding of technology.
• Understanding of cellular service, WIFI and landline technology
• Working with multiple internal systems in order to complete assigned duties.
• Access to patient information and trained on HIPPA laws.
• Completing all calls/duties assigned, independently and per company policies.
• Preparing mail for processors and Document scanning
• Managing atypical documentation
• Provides ideas, input, and innovation throughout the development process.
• Provide technical support to sales and marketing, and training to customer staff.

Skills on Resume: 

• Technical support (Hard Skills)
• Technology literacy (Hard Skills)
• System management (Hard Skills)
• HIPAA compliance (Hard Skills)
• Task completion (Soft Skills)
• Document management (Hard Skills)
• Innovation contribution (Soft Skills)
• Training delivery (Soft Skills)

Job Summary:

• Log trouble tickets into a ticketing management system
• Provide remote support for Windows 7 and above, off-the-shelf, and proprietary software
• Troubleshoot hardware, software, printing, and network issues
• Setup Local Area Networks and VPN connections
• Monitor VPN connections and internet uptime
• Open warranty cases with HP
• Image computers using imaging software
• Travel on-site for hardware installations, break-fix, and new store build-outs
• Travel on-site to train users on off-the-shelf, and proprietary software
• Terminate and test CAT5 network cable
• Conform to Pinch A Penny installation standards and quality control regulations

Skills on Resume: 

• Ticketing system management (Hard Skills)
• Remote support (Hard Skills)
• Troubleshooting (Hard Skills)
• Network setup (Hard Skills)
• VPN monitoring (Hard Skills)
• Hardware imaging (Hard Skills)
• Software training (Soft Skills)
• Cable management (Hard Skills)

Job Summary:

• Provide supervision, support and mentoring and contribute to staff training and development
• Develop processes and guides to support Field Support vision and strategy
• Maintain an effective relationship with operations to achieve desired business outcomes
• Promote working practices and a culture of safe behaviors and attitudes
• Identify training opportunities to improve performance and increase Lamwork’s technical capability and process performance
• Provide effective coaching to Lamwork’s employees and subcontractors to improve performance and capability
• Provide guidance and on-site support for installed products or applications, for a large site or multiple sites.
• Provide technical support and guidance on software installation, utilization and troubleshooting to ensure successful implementation and usage.
• Analyze the customer's technical environment and explain complex issues to customers in order to maintain customer satisfaction.
• Observe and report on activities used to support customers

Skills on Resume: 

• Staff training (Soft Skills)
• Process development (Hard Skills)
• Relationship management (Soft Skills)
• Safety culture promotion (Soft Skills)
• Performance coaching (Soft Skills)
• On-site support (Hard Skills)
• Technical guidance (Hard Skills)
• Issue analysis (Hard Skills)