• Respond and provide technical direction to customers regarding operational issues, firmware and upgrades.
• Perform dial-ins and web training for customers to go over and review system behaviors and designed features.
• Troubleshoot and diagnose issues through research and/or re-creation to determine the root cause.
• Install and configure computer, peripheral hardware and networking components at customer premises.
• Troubleshoot and correct problems on devices/equipment, down to board level.
• Configure network switches, routers, & firewalls for system replacement or expansion purposes.
• Perform general maintenance repairs on parking access and building access systems, software and/or hardware related.
• Provide first-class customer service, to internal and external customers.
• Properly identify when higher level support
• Work closely with peers and support team to ensure customer expectations are met.

Skills: Technical direction, System training, Troubleshooting, Hardware installation, Device repair, Network configuration, System maintenance, Customer service.

• Know and adhere to relevant procedures, statutory requirements and codes.
• Continually reassesses risks associated with regional operation and maintenance processes taking appropriate corrective action.
• Coordination of two yearly Pump Protection proof testing
• Coordination and completion of MMU/MCU and NHVAS audits
• Ensuring MMU maintenance system adherence through influencing and motivating site personnel.
• Mentoring staff and local service contractors in support of Orica’s Operations
• Ensuring the maintenance of MMUs and fixed plants conform to SAP PM.
• Support local area Site Supervisors & Fitters (if applicable)
• Schedule servicing, alterations and breakdown maintenance.
• Advise on regional critical spares management
• Oversee critical spare purchasing including freight
• Investigate and implement opportunities that result in productivity improvements in plant/process
• Investigate and implement opportunities to reduce plant and MMU maintenance and operating costs

Skills: Compliance adherence, Risk assessment, Audit coordination, Maintenance system management, Staff mentoring, Spare parts management, Productivity enhancement, Cost reduction.

• Provide specialist equipment training
• Provide onsite and phone-based technical support
• Assist Asset Superintendent, Maintenance Supervisor, and Operations Superintendents
• Complete complex technical AAs as agreed with the Asset Superintendent.
• Provide feedback to the Asset Superintendent on common mode failures and communicate appropriate actions back to regional operations.
• Ensure drawing and documentation integrity maintained at plants
• Provide feedback to plants on Alteration Authorities and assist in implementation and management of change.
• Compilation of Alerts and bulletins for continuous improvement and corrective action tasks.
• Carry out investigations
• Completion of audits as per Maintenance Management System (SAP)
• Improved availability of regional equipment and plant. Cost savings through improved plant/process productivity and reliability.
• Regional equipment documentation kept up to date in SAP.
• Builds the trust of others both internally and externally

Skills: Equipment training, Technical support, Asset support, Documentation integrity, Change management, Continuous improvement, Audit completion, Trust building.

• Perform computer equipment moves, configurations and software installation.
• Maintain all Local Area Network (LAN) hardware in a fully operational condition. 
• Establish network connectivity for the internet and LAN.
• Train all users on changes or enhancements to the network.
• Maintain records of the status of all projects, as well as any problems encountered during the daily operations of the network.
• Supporting Citrix client software for Studio departments and Production clients.
• Develop functional and technical specifications according to user requirements.
• Perform system administration including analysis, evaluation, maintenance and general support for financial application systems.
• Interface with outside vendors to analyze and address system issues.
• Maintain wireless infrastructure at remote locations.
• Provide training support to users.

Skills: Equipment setup, LAN maintenance, Network training, Record keeping, Citrix support, System administration, Vendor coordination, Wireless maintenance.

• In-house repair of measurement instruments (board and part level)
• In-house calibration of measurement instruments (automated and manual)
• Comply to Tektronix Quality Management per ISO 17025 accreditation
• Prepare and issue calibration protocols
• Enter and update service information in the Tektronix service system
• Occasionally on-site calibration of Tektronix models at customer location
• Spoken and written interaction with customers to give support and provide solutions
• Maintain and control calibration equipment for on-site and in-house calibrations
• Provide technical support for hardware, software, scanning, networking and infrastructure.
• Complete maintenance repairs of laptops, PCs, VRC’s and handheld scanning devices.
• Ensure computer backup systems are operationally maintained/monitored.

Skills: Instrument repair, Instrument calibration, ISO compliance, Calibration documentation, Service data management, On-site calibration, Customer interaction, Technical support.

• Experience with electrical and/or mechanical systems
• Knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
• Ability to teach customers and dealers about Valmont Products
• Ability to communicate technical information to non-technical stakeholders
• Excellent communication, organization, analytical and interpersonal skills
• Experience in an industrial application, electrical, mechanical or electronic area
• Experience teaching or educating others on irrigation concepts
• Proficient with computers, radio systems, GPS, PLC, cellular and satellite communication
• Proficient in Microsoft OS and other regular packaged software
• Intermediate networking and server skills
• Excellent customer service and interpersonal skills
• Strong oral and written communication skills (technical and non-technical)
• Ability to work in a team environment and always maintain a positive attitude

Qualifications: BS in Computer Science with 3 years of Experience

• Experience in managing a production-critical IT environment.
• Experience with network and telecom support experience including MACs, cable, general device, and connectivity troubleshooting, punch-downs, cross-connects, and first-level host PBX system administration.
• Excellent problem solving, dispute resolution and interpersonal skills.
• Understanding of IT service management framework and a respect for the ITIL Management Framework.
• Experience configuring and troubleshooting personal computers, including all aspects of hardware and software support in a Windows operating system environment.
• Knowledge of Skype, Word, Excel, Outlook and PowerPoint.
• Knowledge of Support Tools, SCCM, WSUS and Active Directory concepts.
• Excellent skills in written/oral communications, including group facilitation, presentation, and communicating across the entire spectrum of an organization.
• Ability to proactively engage and communicate with all IT functional areas while ensuring alignment with local applications, Process Control Networks (PCN) and business systems.
• Good working knowledge of basic electronics and troubleshooting
• Strong knowledge of networking, cabling, servers and working POS equipment
• Strong communication skills (written, verbal, interpersonal)

Qualifications: BA in Information Technology with 4 years of Experience

• Experience with desktop (Windows & macOS), infrastructure, network, and software support
• Experience supporting senior-level executives and management
• Experience with IPSec, MPLS, SD-WAN, and 4G LTE modem network
• Ability to log level 1 technical support tickets with service providers
• Excellent understanding of Windows and Linux networking components including, TCP/IP, DNS, DHCP, OSI model, etc.
• Support experience with Juniper, Cisco, Cradlepoint, and Aruba products
• Experience with Active Directory, JAMF, SCCM, and Windows server environments
• Experience in supporting Apple and Android mobile devices along with Intune MDM
• Experience troubleshooting PC hardware, printers, handheld radios, digital signage
• Must have good communication skills
• Must be available for mandatory on-call rotation and occasional weekend support
• Ability to organize and prioritize workflow to meet established timeframes
• Strong attention to detail with excellent follow-up
• PowerShell or Python experience

Qualifications: BS in Network Administration with 3 years of Experience

• Knowledge of Computer hardware, software, and peripherals such as PC's, laptops, tablets, mobile devices, servers, cabling, network systems, and printers
• Knowledge of procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware, and peripherals
• Knowledge of principles, practices, hardware and software related to the establishment and maintenance of LAN's and WAN's and techniques for explaining technical concepts and procedures to non-technical users
• Skill in Installing, configuring and upgrading operations systems and software, using primarily standard financial, business and administrative application practices
• Skill in installing, configuring, assembling and repairing computers, monitors, network infrastructure and peripherals such as printers and related hardware
• Skill in troubleshooting and solving hardware and software problems
• Skill in instructing users on new or upgraded computer applications and hardware
• Skill in using initiative and independent judgment within established guidelines and procedures
• Skill in imaging software such as Ghost
• Skill in organizing own work
• Skill in setting priorities and meeting critical time deadlines
• Skill in communicating effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information.
• Ability to analyze technical problems and to develop feasible solutions

Qualifications: BA in Electronics Engineering with 4 years of Experience

• Exceptional technical troubleshooting skills
• Ability to multitask and work independently Commitment to customer satisfaction
• Knowledge of Incident management ITSM platform, preferably ServiceNow
• Good oral and written communication skills
• Strong interpersonal skills, Ability to explain key processes and procedures, to communicate well in a team setting
• Strong customer service skills
• Ability to commute to field store locations on daily basis
• Strong problem-solving skills
• Strong fact-finding skills
• Excellent organizational skills
• Ability to learn the sign company business
• Excellent communication and listening skills, including phone interaction
• Technically proficient with electronics and A/V equipment

Qualifications: BS in Technical Support with 3 years of Experience