Job Summary:

• Provide operational direction to service technicians and FSS positions
• Provide training to service technicians in the territory
• Deliver status updates on current field repair initiatives to the area manager
• Maintain oversight of territory parts budget
• Analyze, order parts, and repair electrical equipment
• Stock and manage inventory of parts and supplies
• Keep the service area clean and organized in the warehouse
• Keep warehouse machines in ready-to-install condition
• Oversee service call logs to maximize machine up-time in the field
• Provide phone support to RSMs during route hours
• Tests and evaluates the operation of machinery and equipment

Skills on Resume: 

• Operational management (Hard Skills)
• Training delivery (Soft Skills)
• Budget management (Hard Skills)
• Equipment analysis and repair (Hard Skills)
• Inventory management (Hard Skills)
• Area cleanliness and organization (Soft Skills)
• Machine maintenance (Hard Skills)
• Service call management (Hard Skills)

Job Summary:

• Maintains company tools in proper working condition
• Disassembles machinery and equipment to remove parts and make repairs
• Repairs, replaces, adjusts, and aligns components of machinery and equipment
• Cleans and lubricates parts, equipment, and machinery
• Test runs of repaired machinery and equipment to verify the adequacy of repairs
• Repairs and replaces electrical wiring and components of machinery
• Assembles and disassembles machinery, equipment, components, and other parts, using hand tools or power tools
• Installs or repairs machinery, equipment, components, and other parts, using hand tools or power tools
• Adjusts, connects, and disconnects wiring, piping, and tubing using hand tools or power tools
• Delivers machines or products to locations upon request by territory managers or area manager

Skills on Resume: 

• Machinery maintenance (Hard Skills)
• Repair techniques (Hard Skills)
• Component alignment (Hard Skills)
• Equipment lubrication (Hard Skills)
• Machinery testing (Hard Skills)
• Electrical repairs (Hard Skills)
• Tool use proficiency (Hard Skills)
• Installation skills (Hard Skills)

Job Summary:

• Deploy, troubleshoot, and repair all store-level endpoints. 
• This includes PCs, laptops, printers, peripherals, network switches, security cameras, wireless access points, IP Telephones, cabling infrastructure and any other technology equipment in stores
• Ability to work remotely with subject matter experts while on location
• Implement and repair effective cable management solutions
• Schedule on-site trips to locations, plan time at locations effectively and communicate expectations to IT Team and store staff
• Must create and maintain equipment inventory
• Educate and instruct end users on the proper use of systems and IT policies
• Performs basic software and application configuration
• Create and update technical documentation and site-specific documentation
• Responsible for testing deployments to ensure all is functioning as planned and effectively communicate any issues to proper resources
• Participate in the Help Desk queue
• Responding to tickets in a timely and accurate manner

Skills on Resume: 

• Endpoint troubleshooting (Hard Skills)
• Remote technical support (Hard Skills)
• Cable management (Hard Skills)
• Inventory management (Hard Skills)
• User training (Soft Skills)
• Software configuration (Hard Skills)
• Technical documentation (Hard Skills)
• Help Desk support (Soft Skills)

Job Summary:

• Troubleshoot PC System Failures / Bugs - Provide Solutions to Restore Functionality
• Arrange Maintenance Sessions to Discover / Repair Inefficiencies
• Update ITSM Software Regarding Incidents / Service Requests / Issues / Changes, etc.
• Maintain the Asset Management Database
• Perform Regular Upgrades to Ensure Systems Remain Updated / Current
• Provide Onsite Technical Support via Phone / Remote Tools / Deskside, etc.
• Provision / Support VoIP Phone Systems / WVD (AVD) Thin Clients
• Travel to client offices to execute hardware and software project installations
• Problem-solve complex situations using a wide variety of internal and external resources
• Complete detailed project walkthroughs and provide recommendations to Sales team to prepare for a given project
• Communicate directly with clients and project managers to effectively plan and execute project phases

Skills on Resume: 

• PC troubleshooting (Hard Skills)
• System maintenance (Hard Skills)
• ITSM software updates (Hard Skills)
• Asset management (Hard Skills)
• System upgrades (Hard Skills)
• Technical support (Hard Skills)
• VoIP and AVD support (Hard Skills)
• Project installation (Hard Skills)

Job Summary:

• Support calls, chat, email, and/or other communications from external and internal customers.
• Work with supervisor to identify, investigate, and resolve customer’s issues.
• On-site troubleshooting and root-cause investigation.
• Travel to support customers at a short moment’s notice.
• Follow and develop Troubleshooting Guidelines.
• Assist in inspections, reports, improvement, and other processes when not visiting customers.
• Inspect and troubleshoot parts processed, manufactured, and distributed by the company.
• Responds quickly to customer problems.
• Collaborates with Quality Team to explain errors and/or make recommendations to customers.
• Work in a diverse multicultural environment and communicate with team members around the globe.
• Respond to messages, attend meetings, and answer/make phone calls after regular work hours.
• Follow all the company's procedures and employee responsibilities as set forth in the Employee’s Handbook.

Skills on Resume: 

• Troubleshooting (Hard Skills)
• Root-cause analysis (Hard Skills)
• Travel readiness (Soft Skills)
• Guideline development (Hard Skills)
• Inspection skills (Hard Skills)
• Quality collaboration (Soft Skills)
• Multicultural communication (Soft Skills)
• After-hours responsiveness (Soft Skills)

Job Summary:

• Perform service checks and instrument installations at customer sites
• Give presentations and training to customers on instruments
• Build customer relationships and recognize needs
• Generate new leads with existing customers
• Identify and execute sales opportunities with customers
• Accurately record and maintain customer information in CRM database
• Support the sales team with related tasks
• Manage time entries and notes in project tickets
• Maintain a detailed knowledge of internal standards and best practices for installing new equipment
• Maintain stock and cleanliness of a work vehicle 

Skills on Resume: 

• Instrument installation (Hard Skills)
• Customer training (Soft Skills)
• Relationship building (Soft Skills)
• Lead generation (Soft Skills)
• CRM management (Hard Skills)
• Sales support (Soft Skills)
• Project management (Hard Skills)
• Equipment knowledge (Hard Skills)

Job Summary:

• Answers intermediate-level calls and creates and/or updates trouble tickets or service requests for all client calls, emails and user created tickets - documenting all activities completely and accurately in the ticket.
• Troubleshoot moderate-level support issues and provide timely resolution. Obtains assistance with, or escalates, complex problems to more senior support technicians for resolution.
• Implements updates, software installation and system configuration to ensure equipment is functioning properly for Anthem users.
• Maintains a targeted cadence during support calls by utilizing available tools effectively, asking clarifying and guiding questions of the client, and effectively using available training and support documentation.
• Creates and/or updates appropriate support documentation for the benefit of the team.
• Escalates process issues and/or dissatisfied client concerns to supervisor.
• Installation of hardware.and software.
• Provide training to customers on the product & software.
• Aftersales support on hardware & software.
• Telephonic, remote and on-site support.
• Management and coordination of Junior Technicians.

Skills on Resume: 

• Troubleshooting (Hard Skills)
• Software installation (Hard Skills)
• System configuration (Hard Skills)
• Documentation creation (Hard Skills)
• Hardware installation (Hard Skills)
• Customer training (Soft Skills)
• Remote support (Hard Skills)
• Team coordination (Soft Skills)

Job Summary:

• Pick up tools and/or materials and deliver them to construction teams in the field.
• Work closely with the General Superintendent and General Manager to get upcoming projects ready for field crews, blue stake, SWPPP, and staging and location of any satellite yards.
• Help clean and maintain the shop and yard. Keeps track of materials, lumber, and tools.
• Operates various shop vehicles and equipment on a basis.
• Orders water, and safety PPE gear for field superintendents, maintains fire extinguishers for construction vehicles and equipment
• Reads and follows simple to complicated instructions, on a daily basis.
• Read maps and follow directions or use GPS.
• Prioritize multiple job tasks and complete them in a timely fashion.
• Participate in job-site and safety meetings and all Company-related training.
• Pays attention to detail and observes safety precautions at all times (in the shop and during driving).
• Work closely with crew superintendents to maintain a clean and safe work environment and keep tools, and equipment such as trucks, trailers and work areas secured, organized and in good working condition.

Skills on Resume: 

• Material handling (Hard Skills)
• Project preparation (Soft Skills)
• Equipment operation (Hard Skills)
• Safety gear management (Hard Skills)
• Instruction comprehension (Soft Skills)
• Navigation skills (Hard Skills)
• Task prioritization (Soft Skills)
• Safety management (Soft Skills)

Job Summary:

• Responsible for delivering timely, accurate, and professional support to clients.
• Respond to miner support inquiries from clients in a timely, friendly, and professional manner.
• Respond to and remediate equipment faults identified by customers or internal monitoring systems.
• Assist in the customer onboarding process by racking customer equipment and managing the turn-up services.
• Efficiently analyze client issues and provide logical solutions.
• Research and create internal and external technical and product documentation.
• Partner with other Compute North teams to ensure an amazing and complete customer experience.
• Act as a product expert and escalation point for other Compute North teams.
• Assist with conversions, upgrades and special projects
• Maintain inventory of all spare equipment for the divisional office and remote sites.
• Maintain IT office workspace, keep properly organized.

Skills on Resume: 

• Client support (Soft Skills)
• Fault remediation (Hard Skills)
• Equipment racking (Hard Skills)
• Problem analysis (Hard Skills)
• Technical documentation (Hard Skills)
• Team collaboration (Soft Skills)
• Product expertise (Hard Skills)
• Inventory management (Hard Skills)

Job Summary:

• Remote and onsite technical support for the division and surrounding sales & construction sites
• Troubleshoot/support RDP, Tablets/Mobile Devices
• Support Windows Phone, iPhone, Android- Smartphone 
• Configure network printers. 
• Work with Help Desk to ensure the printer is installed on the print server
• Network Copier/Scanner support/SMTP setup
• Sales and construction site setups/closures
• Ordering internet for area sales/construction sites
• Support MS Office & various software issues
• Troubleshoot basic hardware issues
• Installation/troubleshooting VPN hardware (Cisco ASA) 
• Installation/troubleshooting Wireless access point (Cisco) 
• Support Digital Sales Office
• Support VOIP phone setup

Skills on Resume: 

• Remote technical support (Hard Skills)
• Mobile device troubleshooting (Hard Skills)
• Network printer configuration (Hard Skills)
• Network support (Hard Skills)
• VPN installation (Hard Skills)
• Wireless access setup (Hard Skills)
• Software support (Hard Skills)
• VOIP setup (Hard Skills)