Job Summary:

• Commissioning, Maintenance and troubleshooting of different equipment
• Ensure the timely pre-installation inspection and installation of Roche and other analytical systems
• Liaise with the Regional Service Supervisor, Application Specialist and Senior Account Management Team to ensure successful installations occur
• Ensure all Preventative Maintenance is carried out in a timely manner as per the manufacturer guidelines and notify the regional service supervisor for any overdue Preventative maintenance
• Ensure any ongoing instrument problems or issues are communicated to the Regional Service Supervisor, National Service Manager, Account Manager, Marketing Team and or manufacturer
• Be an integral part of the teams and RDA as a whole and openly communicate within Roche all issues relevant to those involved
• Ensure Spare Part Management and Boot Stock Accuracy
• Identify any training deficiencies and inform the Regional Supervisor
• Compliance with all Roche Processes as documented in policies and procedures, DIA Symphony guidelines, Roche Code of Conduct and Industry Code/s of Practice
• Ensure compliance and promotion of all safety, health, and environmental policies and procedures to ensure the safety, health and well-being of all employees and visitors

Skills on Resume: 

• Commissioning (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Preventative Maintenance Management (Hard Skills)
• Installation Inspections (Hard Skills)
• Issue Communication (Soft Skills)
• Team Collaboration (Soft Skills)
• Spare Part Management (Hard Skills)
• Compliance Adherence (Hard Skills)

Job Summary:

• Performs installation and startup of company’s products at customer site either alone or as part of a team.
• Performs routine and technical support via phone or email. 
• Provide routine maintenance and corrective maintenance at the customer site either alone or as part of a team.
• Periodically provides after-hours, on-call technical support for customer emergencies.
• Provides customer support from factory for operational problems.
• Documents the services performed during customer visits such as repair, maintenance and installation work. 
• Maintains records for all customer preventive maintenance, corrective maintenance, training, etc.
• Supports Manufacturing and Sales Department for warranty parts repairs and spare parts sales.
• Exhibits ability to troubleshoot to the component level by using standard, logical troubleshooting techniques.
• Performs routine and non-routine factory test, and operational start-up of linear accelerator electrical and mechanical assemblies and subsystems with emphasis on safety, quality compliance and on-time delivery.
• Supports system integration, adjustment, and testing of newly developed systems and sub-systems.
• Provide customer training in equipment operation, routine maintenance, and corrective maintenance.
• Works with other engineers to develop service and installation procedures and quality standards.
• Supports ongoing quality assurance efforts, including process definition and improvement, procedural and training development, corrective action, etc.
• Supports Engineering Department to define system requirements relative to installation and service.

Skills on Resume: 

• Product Installation (Hard Skills)
• Technical Support (Hard Skills)
• Maintenance Execution (Hard Skills)
• Emergency Response (Soft Skills)
• Troubleshooting (Hard Skills)
• Quality Assurance (Hard Skills)
• Training Delivery (Soft Skills)
• Procedural Development (Soft Skills)

Job Summary:

• Installations and commissioning of compressors and compressed air systems
• Routine servicing of compressors and compressed air systems
• Upkeep and repairs of compressors and compressed air treatment
• Provide in-house and on-site customer service and support.
• Diagnose technical problems and determine the most cost-effective solutions.
• Data logging and energy efficiency audits
• Assist in reducing and customers carbon footprint.
• Air leak detection and air analysis reporting
• Provide Install Move Add Change (IMAC), Break-Fix and end user support activities
• Resolve Complex Client Computing Problems for Customer business customers and IT Service Areas.
• Troubleshoot very complex problems.
• Complete Special projects as requested by Customer.
• Collect and collate performance reporting information e.g., call and fault statistics. 
• Provide technical training to more junior employees

Skills on Resume: 

• System Installation (Hard Skills)
• Equipment Servicing (Hard Skills)
• Technical Diagnostics (Hard Skills)
• Energy Audits (Hard Skills)
• Problem Solving (Hard Skills)
• Air Leak Detection (Hard Skills)
• Customer Support (Soft Skills)
• Technical Training (Soft Skills)

Job Summary:

• Responsible for the installation, repair, maintenance and rebuilding of TRUMPF laser sources at customer site
• Responsible for the creative and successful solution to support the production of customer, especially 24x7 production line
• Responsible for the presentation to customers in the latest technology of TRUMPF lasers and contribute to customers’ satisfaction by service
• Support to complete the other task assigned from the immediate supervisor per business requirement
• Works with other engineers to develop procedures for testing, troubleshooting, configuration control, and information distribution, etc.
• Interfaces with Engineering Department regarding system integration and product development to increase reliability and serviceability (i.e. provide feedback from customers about product problems, weakness, etc.)
• Participate in design reviews to provide input on maintainability and reliability improvements, as well as other issues.
• Participates in the fabrication and assembly of electrical and electronic systems, as necessary.
• Plan and lead installation services for assigned accounts
• Drive timely onsite services such as break-fix support and proactive maintenance
• Perform account management duties in the assign district/accounts, lead technical and management conference, provide update to customer, account team and related parties.

Skills on Resume: 

• Laser System Installation (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• System Configuration (Hard Skills)
• Customer Presentation (Soft Skills)
• Feedback Integration (Soft Skills)
• Proactive Maintenance (Hard Skills)

Job Summary:

• Receives and follows specific detailed instructions.
• Learn and assist other crew members during the Installation, Commissioning and Maintenance activities on GIS High
• Voltage substations in Field at Customer Sites
• Identify and resolve control and system High Voltage GIS substations failures and competent to respond and repair recurring problems and emergency services autonomously
• Manage the service routines in the field also in adverse conditions and without supervision
• Installation, commissioning and maintenance of plants associated with High Voltage GIS substations
• Properly manage company digital tools to supply field service reports, expense reports, timesheets and other useful paperwork daily providing outstanding customer service that aligns with Siemens visions and values
• Respect the Health, Safety and Environmental rules and policies that are applicable to each location
• Providing technical direction for activities to internal teams and skilled labor to ensure safety, compliance, and quality
• Preparing and updating technical documentation, plans, and daily and weekly briefing reports for customers and internal cross-functional teams
• Ensuring internal training, compliance and quality documentation is updated, followed, and completed according to company standards

Skills on Resume: 

• High Voltage Substation Maintenance (Hard Skills)
• Digital Reporting (Hard Skills)
• Problem Solving (Hard Skills)
• Installation and Commissioning (Hard Skills)
• Safety Compliance (Soft Skills)
• Technical Documentation (Hard Skills)
• Customer Service (Soft Skills)
• Technical Direction (Soft Skills)

Job Summary:

• Provide technical support in the form of troubleshooting either by phone or on site.
• Provide parts information in the form of suggested stocking guides
• Provide warranty support, evaluate and validate claims, discuss issues with Product Company, and submit service reports to support claims
• Provide training for customers on all relevant features and benefits of using products.
• Creating customized courses per the customer’s needs
• Provide training on equipment operation and proper use of consumables
• Set-up and monitor testing of new or improved components
• Track associated costs or data from tests to ensure completion
• Help develop solutions to local problems
• Communicate service and other relevant activities to Operations Manager.                     
• Daily service reports or relevant forms, e-mail and telephone communications
• Prepare information as requested whether routine or for special occasions
• Identify Service and Equipment sales opportunities and generate leads for the Sales team

Skills on Resume: 

• Troubleshooting Support (Hard Skills)
• Warranty Management (Hard Skills)
• Customer Training (Soft Skills)
• Testing and Monitoring (Hard Skills)
• Data Tracking (Hard Skills)
• Solution Development (Soft Skills)
• Communication (Soft Skills)
• Lead Generation (Soft Skills)

Job Summary:

• Installation, preventative maintenance and repair of EV charging systems in domestic and commercial properties
• Attending regular training sessions to learn about the latest technology
• Completing electronic paperwork including NICEIC certificates
• Maintaining a company-provided van and vehicle inventory, including tools
• Liaising with customers in a professional manner
• Understand customer’s needs and develop appropriate action plan.
• Seek resolution to drive closure of complex issues
• Keep abreast of technology and service offerings 
• Perform a variety of maintenance, diagnosis and repair functions on ISUZU vehicles in line with individual skill sets and training.
• Provide technical support online and on-site to ISUZU-authorized distributors and customers
• Perform periodical customer visits in the designated area
• Assist and perform the modifications of ISUZU vehicles abroad

Skills on Resume: 

• EV System Installation (Hard Skills)
• Preventative Maintenance (Hard Skills)
• Technical Diagnostics (Hard Skills)
• Customer Liaison (Soft Skills)
• Action Plan Development (Soft Skills)
• Issue Resolution (Soft Skills)
• Technical Support (Hard Skills)
• Vehicle Modification (Hard Skills)

Job Summary:

• Reports directly to the department manager, and includes the duties of commissioning the equipment, customer training on operation and maintenance of the equipment, and on-site modifications to equipment. 
• Work closely with the Project Manager, installation team, and customer engineering team.
• Extreme care and attention to detail is required to assure the scope of supply has been delivered at project completion.
• Submission of clear, and detailed, reports documenting the work performed, open points, and closed points in a timely manner.
• Professional appearance and good customer feedback are critical. 
• Adherence to SOP's and implementation of new procedures.
• Audit service operations of Anadolu ISUZU distributors in the assigned area including but not limited to pre-delivery inspections of newly delivered vehicles, complete optional applications, warranty procedures, warranty parts
• Report and follow-up field feedback, quality issues, customer demands and complaints
• Paying attention to Customer Care/Management
• Understand and adhere to all company safety policies and procedures
• Provide input to improve ease of installation and serviceability in close collaboration with LUMICKS design engineers

Skills on Resume: 

• Equipment Commissioning (Hard Skills)
• Customer Training (Soft Skills)
• Report Submission (Hard Skills)
• SOP Adherence (Hard Skills)
• Quality Audits (Hard Skills)
• Customer Care (Soft Skills)
• Safety Compliance (Hard Skills)
• Collaborative Design Input (Soft Skills)

Job Summary:

• Perform routine and emergency service calls based on the service schedule generated by Technical Service Manager, perform onsite PM service, upgrade, troubleshoot for customers’ automated manufacturing systems, generate service reports and report to management with any root cause, and issues that need further investigation. 
• Support new systems installation, commissioning, setup and provide new systems training to customer, document installation reports and discuss with management regarding customer feedback, installation process, etc., timely address any potential issues and need further assistance.
• Provide diagnosis and troubleshooting on control panels and PLC Programs, identify issues and root causes and support repair, troubleshoot and upgrade on control panel, collaborate with customers’ maintenance, operations and back office engineering, technical service team on developing, modifying and adjusting PLC program, electrical wiring, etc.
• Response to urgent service calls to customers in a timely manner, provide training and ongoing education to customers on proper operations, maintenance of manufacturing systems and automation systems.
• Read, upload, and modify PLC programs and logic, edit and customized programs
• Conduct systematic root cause analysis of problems to develop permanent resolution or escalate to management with a proper problem description and documentations when root cause is not identified.
• Collaborate with other field service engineer and technical service manager to provide timely response to customers’ service calls, warranty claims, complaints, establish a solid relationship with customer to establish trust.
• Install rebuilding kits according to procedures and reinstate equipment into production environment with a high level of customer satisfaction.
• Collaborate with back office teams such as spare parts, engineering, project managers, supply chain to research parts availability, prices, technical application, warranty, and shipping lead-time, further achieve on-time fulfillment to customers’ service calls, upgrade and spare parts orders.
• Proactively communicate and update customers, technical service manager, and back office regarding issues, activities, and opportunities to sustain good working relationship and ensure that all stakeholders are well informed.
• Maintain clear communication and develop rapport with customer’s organization, act as company’s ambassador always with world-class customer service and professionalism.

Skills on Resume: 

• PLC Programming (Hard Skills)
• Systematic Troubleshooting (Hard Skills)
• Equipment Commissioning (Hard Skills)
• Technical Documentation (Hard Skills)
• Customer Training (Soft Skills)
• Service Coordination (Soft Skills)
• Parts Research and Management (Hard Skills)
• Professional Communication (Soft Skills)

Job Summary:

• Handle service escalations for products as well as routine service inthe  assigned region focusing on the Reflection and SY3200 cell sorters in addition to products
• Maintain thorough and prompt documentation of all service work
• Provide remote technical assistance to customers
• Keep management informed of major issues
• Attend training to maintain certification on products
• Provide timely and meticulous service to ensure customer satisfaction
• Ensure that instruments are complete and fully functional after service work is concluded.
• Ability to work independently or with a team to accomplish goals
• Strive to constantly improve
• Conduct on-site installation of complex equipment and perform on-site system acceptance tests
• Provide remote and on-site troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users, and colleagues

Skills on Resume: 

• Technical Documentation (Hard Skills)
• Remote Technical Support (Hard Skills)
• Product Certification Maintenance (Hard Skills)
• Customer Service (Soft Skills)
• Equipment Installation (Hard Skills)
• Troubleshooting and Repair (Hard Skills)
• Relationship Building (Soft Skills)
• Independent and Team Work (Soft Skills)

Job Summary:

• Assist and take leading action with technical field matters.
• Participate in technical negotiations with customers.
• Support MELCO/MEPPI Engineering group with testing and test data analysis, including on-car and wayside testing.
• Create formal configuration, test and support documentation for field service troubleshooting and resolution.
• Support TSD’s initial and ongoing response to customer design concerns.
• Prepare reports on support and field service activities.
• Support and review technical field documentation provided by MELCO/MEPPI for accuracy.
• Create and conduct training programs for field service technicians and customers.
• Coordinate the activity and logistics processes for performing field modifications.
• Advise TSD Sales of potential new business opportunities based on customer interaction and observation.

Skills on Resume: 

• Technical Negotiations (Soft Skills)
• Test Data Analysis (Hard Skills)
• Documentation Creation (Hard Skills)
• Customer Support (Soft Skills)
• Report Preparation (Hard Skills)
• Technical Documentation Review (Hard Skills)
• Training Program Development (Soft Skills)
• Logistics Coordination (Soft Skills)

Job Summary:

• Deploy to remote locations with an operational system to provide immediate technical support 24/7 during the deployment.
• Investigate and resolve application functionality-related issues and provide first-level support and troubleshooting.
• Troubleshoot technical issues and identify modifications needed in existing systems to meet changing user requirements.
• Write technical procedures and documentation for the applications including operations, user guides, etc.
• Produce technical documentation for new and existing applications.
• Assist in the creation of the system design and functional specifications for new development projects.
• Provide technical expertise and recommendations to support and enhance existing systems.
• Provide feedback to product quality teams
• Provide input for various reports including identifying and isolating unique problems with the system
• Act as a subject expert for installation and service and resource for training

Skills on Resume: 

• Remote Technical Support (Hard Skills)
• First Level Troubleshooting (Hard Skills)
• System Modification (Hard Skills)
• Technical Documentation (Hard Skills)
• System Design Specifications (Hard Skills)
• Technical Recommendations (Hard Skills)
• Quality Feedback Provision (Soft Skills)
• Expert Training Resource (Soft Skills)

Job Summary:

• Deliver PHILIPS Medical IT System standard service to customers and manage hospital accounts
• Support sales team to maintain and grow business
• Install and provide technical support for Healthcare IT Solutions to ensure service agreements and warranty obligations are fulfilled
• Maintain customer satisfaction and relationship to the highest possible level
• Pre site-visit for verifications and preparation to support the activities related to system installation and upgrade issues
• Provide technical support to end-users and Health Systems teammates
• Perform remote and onsite support in the hospital to ensure the system meets performance specifications
• Provide feedback to the factory to improve system performance and stability            
• Deliver proactive and measurable outcomes for Customers with a focus on occupant comfort, energy consumption and building-asset performance utilizing Connected Service technologies and EBI too
• Work to dynamically respond to the requirements of Customer buildings, as identified via data & analytics
• Using data & analytics compare the performance of the system against the intended functionality    

Skills on Resume:          

• Healthcare IT Installation (Hard Skills)
• Technical Support Provision (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Pre-Installation Verification (Hard Skills)
• Remote System Support (Hard Skills)
• Performance Feedback (Soft Skills)
• Data Analysis (Hard Skills)
• System Performance Optimization (Hard Skills)

Job Summary:

• Maintain a constant professional and friendly relationship with customers
• Provide installation services for in-car computing equipment, IP networks, Microsoft-based workstations and servers
• Troubleshoot and resolve customer issues on in-vehicle camera systems, wireless, and server/software solutions
• Train customer end-users in the basic operation of Video Recording equipment and Management Software
• Train customer IT staff on operations, maintenance, and troubleshooting
• Assist with research, development, and testing of new technologies and features
• Issue and provide technical support and RMA tickets
• Generate documentation/knowledge transfer to other departments
• Prepare engineering drawings and application projects specifically for Service Jobs (i.e. SLJ’s)
• Determine equipment and accessory needs for implementation and inform FSL or FSS in time
• Install EBI, prepare graphics and necessary programming works as per specifications (Smart figure)
• Deep competence in virtual and physical environments (Hardware/Software)
• Identify evolutionary initiatives to be evaluated from time to time in terms of applicability and costs

Skills on Resume: 

• Installation Services (Hard Skills)
• Troubleshooting (Hard Skills)
• End-User Training (Soft Skills)
• IT Staff Training (Soft Skills)
• Technical Support Provision (Hard Skills)
• Documentation Generation (Hard Skills)
• Engineering Drawings Preparation (Hard Skills)
• Research and Development (Hard Skills)

Job Summary:

• Assess on-site customer requirements, and plan travel requirements to fulfill the customer needs.
• Carry out on-site service, repairs, and calibrations to customers' instruments following TSI in-house work procedures.
• Prepare quotations for on-site work.
• Maintain tools and parts stocks to be able to cover all customer on-site requirements.
• Keep records and write reports, both in SAP and other systems, of all operations carried out.
• Provide remote technical support and troubleshooting to end-users.
• Communicate well with other members of the service team, to help provide efficient service to customers.
• Perform installation of instrumentation and post-sales support of products in various industrial environments, including oil refineries, oil fields (including offshore), power plants, building basements, other manufacturing facilities
• Perform field tests and surveys
• Perform field upgrades of installed systems
• Provide customer service, application support and product train 

Skills on Resume: 

• Customer Requirement Assessment (Soft Skills)
• Instrument Calibration (Hard Skills)
• Quotation Preparation (Hard Skills)
• Inventory Management (Hard Skills)
• Record Keeping (Hard Skills)
• Remote Technical Support (Hard Skills)
• Team Communication (Soft Skills)
• Installation Services (Hard Skills)