FIELD SERVICES ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Mar 20, 2025 - The Field Services Engineer with extensive experience in diesel power generation controls, power distribution, and practical AC/DC circuit troubleshooting. Proficient in programming PLCs and HMIs, reading schematics, and executing switchgear testing across various voltage levels. Demonstrates strong customer management abilities, excelling in highly responsive field service delivery, and adept at handling complex technical support issues, ensuring high customer satisfaction through effective complaint resolution and maintenance practices.

Essential Hard and Soft Skills for a Standout Field Services Engineer Resume
  • Equipment Maintenance
  • Preventative Maintenance Management
  • Installation Inspections
  • Troubleshooting
  • Technical Diagnostics
  • System Installation
  • Spare Part Management
  • Quality Assurance
  • Compliance Adherence
  • Technical Support
  • Issue Communication
  • Team Collaboration
  • Emergency Response
  • Training Delivery
  • Procedural Development
  • Customer Support
  • Technical Training
  • Customer Service
  • Communication
  • Problem Solving

Summary of Field Services Engineer Knowledge and Qualifications on Resume

1. BS in Mechanical Engineering with 2 years of experience

  • Strong technical knowledge of Healthcare products
  • Good communication skills and an Open mind to share with others
  • Good English skills in reading, writing and speaking
  • Ability to prioritize workload in an organized and agile manner
  • Excellent planning and diary management skills
  • Experience in testing and repairing service equipment
  • Basic electrical engineering and able to handle and work with a variety of different tools
  • Experience with digital printing equipment or in the digital printing industry
  • Strong customer support skills, effectively dealing with conflicts
  • Knowledge of industry-standard prepress/design software

2. BS in Electrical Engineering with 3 years of experience

  • Experience with diagnostic imaging equipment including Xray, Cardiovascular (IGT), and/or Ultrasound experience is preferred.
  • Knowledge of computers and networking.
  • Understand and apply electronic, mechanical and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment. 
  • Understanding of mechanical theory
  • Experience with diagnostic imaging equipment
  • Strong organizational skills, self-discipline, and the ability to work independently.
  • Ability to communicate effectively with various levels of employees and customers both verbally and in writing.
  • Ability to effectively operate in a team-driven environment and share knowledge to achieve assigned goals and objectives.
  • Ability to adapt to changing work requirements in a complex, fast-paced environment.
  • Understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
  • Ability to read and interpret schematics and site drawings.
  • Experience working within the semiconductor industry.
  • Experience with FAB cleanroom protocol.
  • Experience with mask-making equipment

3. BA in Industrial Technology with 4 years of experience

  • Experience in a service environment working with customers to resolve problems related to capital equipment including surgical robotic equipment or related medical diagnostic equipment
  • Strong customer service skills as well as excellent interpersonal skills
  • Excellent judgment in customer relations and in handling company resources
  • Experience working in a regulated environment in compliance with ISO 13485 and 21 CFR 820
  • Ability to work independently on assigned tasks
  • Customer service oriented, punctual, and reliable
  • Strong communication skills both verbal and written
  • Ability to manage complex customer problems
  • Very good planning, time management and organization skills.
  • Strong interpersonal and communication skills with the ability to work independently
  • Good analytical skills and familiarity with problem-solving tools
  • Fluent in written and spoken English

4. BS in Computer Engineering with 3 years of experience

  • Experience with capital equipment and proven experience with resolving moderate to complex technical issues.
  • Proficient in Microsoft Word, excel, and PowerPoint and be able to utilize computer-based tools for reports, email and general communication.
  • Able to interface with customers, peers and support personnel in a positive manner as well as the ability to think and act in a logical and methodical way.
  • Knowledge of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting. with troubleshooting and problem-solving
  • Experience with the Agilent solutions
  • Verbal and written communication
  • Experience including familiarity with analytical instrumentation
  • Ability to work through complex repairs, installations, and scheduled services (PM/OQ) in a customer-facing capacity
  • Ability to tackle, high impact problems related to product availability, typically system/solution-focused
  • Excellent verbal and written communication skills interpersonal and digital literacy 
  • Strong customer relationship skills
  • Understanding of computer systems and networking

5. BS in Electronics Engineering with 4 years of experience

  • Experience with Diesel Power generation controls and Power distribution, AC/DC, Voltage Circuit Theory and practical troubleshooting skills 
  • Strong background in electrical power including low voltage through medium voltage and experience with most types of switchgear testing required.
  • Experience with programming PLCs and HMIs.
  • Experience with reading schematics and blueprints for power control, automation and customer technical support.
  • Experience in a role delivering high-quality, highly reliable, and highly responsive field service
  • Experience with highly specialized and complex platform technology
  • Customer management and communication skills with demonstrated experience in a customer support environment
  • Experience in achieving successful support outcomes by tracking metrics such as issue resolution time, response time, and customer satisfaction
  • Experience performing repairs/maintenance on mechanical equipment.
  • Experience using power tools and specialized equipment.
  • Experience with Installation, commissioning, adjustment and validation work
  • Experience with Customer complaint handling and escalation

6. BA in Information Technology with 3 years of experience

  • Ability to collect and report product quality issues
  • Experience with Control of vehicles, tools, and measuring equipment used
  • Strong computer skills (Excel, Word, PowerPoint, Outlook, CAD)
  • Good knowledge of LS products
  • Basic knowledge of infection control
  • Excellent (English) written and verbal communication skills
  • Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff
  • Ability to collect, translate, and analyze data and take action based on effectively reporting problems though written and/or graphical representation of data (detailed Post-Mortem Chronological Abstracts, trending analysis, failure statistics, etc.)
  • Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship-building
  • Ability to facilitate the resolution of technical challenges
  • Ability to apply knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking the expertise of more senior field service engineers
  • Ability to read and analyze opto-mechanical and electronic schematics.

7. BS in Mechatronics Engineering with 4 years of experience

  • Experience in a service desk technician role can substitute for any or all the education requirements.
  • Ability to communicate effectively, orally and in writing, and to establish and maintain effective working relationships with peers, end-users, and vendor development staff, as well as all levels of management personnel
  • Experience with an enterprise incident management system.
  • Experience with ConnectWise
  • Certification from CompTIA, Microsoft, or HDI
  • Knowledge of computer hardware, architecture, repair, and troubleshooting procedures.
  • Knowledge of Windows desktop operating systems and file systems including Active Directory.
  • Knowledge of TCP/IP device configuration and the Judiciary network structure.
  • Proficient problem-solving, communication, and interpersonal skills.
  • Experience in dealing with people in a highly visible, fast-paced, and sometimes stressful environment. 
  • Ability to handle people in varying situations, including when users are frustrated, anxious, or upset.
  • Demonstrated customer service abilities (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.).

8. BS in Aerospace Engineering with 3 years of experience

  • Strong ability to be self-motivated and self-starting. 
  • Able to control attention, and minimize distractions to achieve greater efficiency. 
  • Proficient planning & organization skills - setting and managing personal priorities. 
  • Able to set priorities and handle multiple competing demands.
  • Ability to research and learn about new technology and apply that knowledge to diagnosing complex or challenging problems.
  • Ability to proactively seek out solutions (including collaborating with peers) prior to contacting management for assistance.
  •  Ability to ensure proper recording, documentation, routing, and closure of incidents.
  • Familiarity with ITIL/ITSM Concepts
  • Experience with PLC troubleshooting with Allen Bradley controls
  • Ability to read Electrical and Pneumatic and dimensional construction drawings
  • Basic electro-mechanical troubleshooting skills
  • Experience with robotics
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