• Independently execute daily service work in the field, such as programming & startup of assembly equipment controllers, tools & systems & components repairing, regular maintenance & troubleshooting
• Receive orders and in line with internal standards & processes provide high-quality field service to customers in the agreed schedule and high quality
• Take active care and further develop professional relationships with customers
• Actively daily cooperate and timely communicate with Sales teams and Project teams to ensure proper information flow and maximize customer satisfaction
• Actively look for service business opportunities and communicate these to Service Sales Engineers and prepare quotations for standard Service products
• Timely and completely plan and report all own activities and data in line with internal standards via a dedicated CRM system
• Share know-how with other team members and support other technicians
• Report travel expenses completely and in time in line with internal rules
• Immediately report to the reporting manager and sales team any quality issues or any other issues noticed that might have an impact on the business
• Install products on customer sites and train customers.
• Provide ongoing care of products for Videojet customers on sites and support an ever-growing contract customer base.
• Continuously grow excellent customer relationships.

• Visit customers (primarily universities and hospitals) for preventive maintenance actions, fault analysis, upgrades, installation, maintenance and repair to achieve optimum customer care and ensure professional service with effective and efficient working practices.
• Efficiently organize time and complete paperwork to ensure that trains run on time. 
• EBM Machine & accessories installations
• Preventive maintenance, Order spare parts and Support level 1 requests
• Clearly document all service visits
• Manage and administrate assigned customer cases using the service CRM
• Feedback quality deviations from machine installations and operations
• Building strong customer relationships and delivering customer-centric solutions and satisfaction.
• Building partnerships and working collaboratively with others to meet shared objectives.
• Applying knowledge of business and the marketplace to advance the organization’s goals.
• Act as a resource for the entire Services team and be prepared to support all other roles in the team

• Identifies and corrects non-complex problems associated with FLSmidth products at the client site
• Supports ongoing relationships with customers to secure future business
• Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities
• Represents FLSmidth at client site
• Supervises maintenance works of FLSmidth products at client site
• Actively advise on recommended maintenance and improvement works at the client site
• Bridge FLSmidth Industry engineering and products team with client
• Frequently report maintenance works and requirements to management
• Provide customers with the best service by promoting and supporting commercial contract portfolios.
• Work closely with Account Managers to give customers the best solutions to meet requirements (set up trials, support on projects, carry out site surveys).
• Diagnose the customer's problems before going to the site through cloud-connected systems

Skills: Problem Identification, Customer Relationship Management, Safety Promotion, Site Representation, Maintenance Supervision, Maintenance Advising, Cross-Team Liaison, Reporting and Communication.

• Diagnostics, maintenance and repair of military vehicles and equipment in the field in compliance with technical service and statutory regulations
• Independent deployment at a customer's site, with responsibility for order processing and contractual documentation
• Compliance with and monitoring of statutory regulations, in particular, those involving safety at work and environmental protection
• Responsible for the preparation of work sites, materials, and tools
• Independent management of a facility in collaboration with a technical team
• Execution of training tasks, internally and externally with the customer community
• Execution of fault-finding, incoming testing, maintenance work and repair work of all maintenance stages
• Execution and documentation of outgoing tests including brake testing
• Generation of work breakdown structures, cost estimates, and performance specifications
• Training and instructing new employees

Skills: Field Diagnostics and Repair, Independent Site Management, Regulatory Compliance, Site and Resource Preparation, Facility Management, Training Execution, Fault Analysis and Maintenance, Documentation and Testing.

• Comply with FDA, ISO and Leica policies
• Collaborate closely with the Service Team to ensure all customers in the region are provided a professional after-sales service.
• Support Sales Representatives in activities such as installations and demos/exhibitions.
• Promote a safe working environment, whilst remaining productive, on a variety of site installations and repairs
• Identify and report to the Area Manager / Director of Operations on any SHE incidents or issues causing non-value-added effort from the team.
• Maintain high levels of productivity and efficiency at all times, driving the timely completion of all site works.
• Efficient utilization of site staff and equipment resources.
• Technical standards & BMS compliance
• High standards of workmanship and reporting.
• Reduction of waste, duplication and mistakes.
• Effective management coordination with customer and project management team.
• Maintaining traceability for all materials and associated paperwork.

Skills: Regulatory Compliance, Service Team Collaboration, Sales Support, Safety Promotion, Productivity and Efficiency, Resource Utilization, Technical Compliance, Management Coordination.

• Good at English (Writing, Speaking & Listening) and MS Office (Word/Excel, Power Point).
• Good communication and interpersonal skills (negotiation, presentation, coordination…)
• Good analysis and problem-solving skills.
• Experience commissioning, overhauling, maintaining and repairing of centrifugal compressors and steam Turbines.
• Experience writing comprehensive and detailed service reports.
• Excellent command of the English language additional for this role we are seeking someone who is fluent in Dutch or French.
• Proficiency with MS Office in Word, Excel and MS Project.
• PC literacy and good knowledge and application of the relevant tools and methods.
• Product knowledge of relevant industry and basic ITIL skills
• Ability to organize and inventory truck stock parts and tools.
• Sense of urgency, organizational skills, professional presence and work in team environment.
• Ability to pass MVR, background and drug test

Qualifications: BS in Mechanical Engineering with 3 years of Experience

• Knowledge of Cybersecurity  (implementation of cybersecurity solutions)
• Control systems architecture level 2, 3 and 4 with DCS, PLC and SCADA
• Knowledge of Control system and engineering/commissioning experience with several systems like GE (Alspa, MarkVIe), Schneider, Siemens, Emerson or ABB
• Experience in industrial Network domain or associated technologies, including Ethernet / Internet protocols, Networks and security components (Ethernet switches, firewall, etc.)
• Knowledge of Microsoft Windows, Word and Excel
• Fluent in oral and written English
• Experience with Schneider/Siemens Control System
• Experience in Virtualization (VMWare and/or Hyper-V)
• Experience with Cybersecurity qualification – Typically CompTIA Security+ and/or Product suppliers
• Experience with network implementation and configuration – Typically CompTIA Network +, CISCO CCNA
• Knowledge of Microsoft Windows and other major operating systems (i.e. Linux).
• Excellent communication skills.
• Fluent in foreign languages.

Qualifications: BA in Electrical Engineering with 4 years of Experience

• Experience with Network Analysis including common network protocols (DNS, DHCP, Mail, Apache Web Server, VOIP, Chat Server), network forensics and packet analysis.
• Experience with IT Administration such as Linux OS loading and repository on a closed network (Ubuntu, RHEL, Centos, Kali), service, data storage, workstation, laptop configuration and server setup.
• Experience with VM and Cloud Computing Administration (VMWare ESXI / VSphere, Virtual Box, KVM).
• Strong verbal and written communication skills.
• CompTIA, Security+, CISSP or other industry certifications.
• Experience with Network Device Administration such as switch with VLAN configuration, RIP/BGP, OSPF routing protocols and L3 switch.
• Experience with Cyber Security such as DISA STIG, computer security certification scans, firewall configuration, access control lists and IP table configuration.
• Experience with similar equipment, such as medical linear accelerator or diagnostic equipment (CT, PET, or MRI scanners).
• Experience in a compliance-oriented and highly regulated environment.
• Proven ability to diagnose and resolve problems on complex electro-mechanical devices, using highly sophisticated software, at clinical sites.
• Proficient in the use of test equipment and hand tools including oscilloscopes, multimeters, and electrical safety testers.
• Good computer and software skills, such as working knowledge of MS Windows and Linux operating systems and control systems networking.
• Ability to learn new software tools quickly.

Qualifications: BS in Electronics with 5 years of Experience

• Experience with diagnostic imaging equipment highly preferred, especially within a field service environment.
• Knowledge of computers and networking, PC competency to include utilization of Microsoft Office Suite products.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
• Ability to read and interpret schematics and site drawings with minimal assistance.
• Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
• Ability to adapt to changing work requirements in a complex, fast-paced environment.
• Ability to effectively operate in a team-driven environment to achieve assigned goals and objectives.
• Ability to communicate, written and verbally, with various levels of employees and customers.
• Experience in carrying and monitoring company cell phones and being available and responsive during scheduled and non-scheduled hours, except during rest and meal periods by applicable state law.
• Ability to participate in an on-call rotation to provide customer support.

Qualifications: BA in Computer Science with 3 years of Experience

• Ability to analyze data and report problems, complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff.
• Ability to collect, translate, and analyze data.
• Basic level of technical knowledge of electronic test equipment.
• Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building.
• Ability to facilitate the resolution of technical challenges.
• Ability to apply knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers
• Ability to read and analyze opto-mechanical and electronic schematics.
• Knowledge of Protocol, and Computer Networking
• Able to successfully meet customer site access requirements such as background checks, safety training, and cleanroom access (gowning and breathing apparatus).
• Excellent written and verbal communication skills.
• Experience using the following software packages including MS Word, Excel, PowerPoint, and electronic e-mail systems, LabView, Internet.
• Oral and written English language skills

Qualifications: BS in Information Technology with 4 years of Experience