Job Summary: 

• Maintain continuous operational support for business process improvements in line with the strategic goals of the organization
• Document, develop, and revise system design procedures, test procedures and quality standards, as well as update system documentation
• Bring innovation into business processes with the aim of positively impacting the results obtainable from the business process
• Analyze, model, monitor, and measure business processes
• Perform business analysis and prepare recommendations and business plans
• Utilize proper project management methodologies to deploy business applications/systems and processes
• Troubleshooting with end users across all business units to assist staff in resolving system issues.
• Update and manage business configuration requests including management of user access and privileges.
• Coordinate remote sessions across business units to enhance communication and user adoption
• Provide initial ERP-related training to new hires
• Identifying data defects and assisting in resolution including configuring solutions, where applicable
• Assisting with finance data preparation and/or cleansing.
• Assisting in facilitating working sessions and documenting results with finance and operations subject matter experts to document pain points of current business processes to gather requirements for a new ERP system

Skills on Resume: 

• Process Improvement (Soft Skills)
• System Documentation (Hard Skills)
• Innovation (Soft Skills)
• Business Analysis (Hard Skills)
• Project Management (Hard Skills)
• Problem-Solving (Soft Skills)
• Communication & Training (Soft Skills)
• Data Management (Hard Skills)

Job Summary: 

• Perform daily and monthly operational tasks to ensure smooth workflows
• Handle users’ support requests and ensure a timely and efficient service
• Provide informal training for users to aid understanding of ERP
• Help departments map processes
• Assist in the monthly and yearly closing process to ensure a smooth running of operations
• Generate and update ERP technical and business documentation.
• Monitor the system to ensure it meets the evolving needs of the company
• Provide the company with the first line of application support and troubleshooting of problems
• User support and training and creation of work instructions
• System setup and configuration and data upload
• Development of custom screens/reports

Skills on Resume: 

• Operational Tasks (Hard Skills)
• User Support (Soft Skills)
• ERP Training (Soft Skills)
• Process Mapping (Hard Skills)
• Financial Closing Support (Hard Skills)
• Documentation Management (Hard Skills)
• System Monitoring (Hard Skills)
• Custom Development (Hard Skills)

Job Summary: 

• Identify relevant stakeholders (clients, third-party suppliers, internal teams, etc..) and area, level of influence in the business and for each project
• Develop and execute a strategy to manage, collaborate, and communicate with stakeholders appropriately to understand business goals, aspirations, and challenges
• Lead discovery sessions and workshops, (on-site and remotely) including whiteboarding and ideas generation to understand how changes to process, data and reporting, and software can improve efficiencies and add value
• Identify tactical/quick win opportunities to improve current processes or better exploit existing investment in software, prior to the selection and implementation of a wider end-end solution
• Liaise with business managers and users to understand, align, and prioritize business requirements and expectations across all business areas using methods such as Moscow
• Provide expertise on system capabilities/limitations as it relate to business needs, balancing process complexity, technological feasibility, and capability with anticipated costs and benefits
• Produce and manage documentation sets including RFP, business requirements, specifications, feasibility proposals, process documentation describing the project's objectives, individual process flows, user stories and outcomes, and data requirements
• Communicate effectively with all stakeholders to gain feedback and necessary approvals on functional, non-functional, and technical requirements
• Define and obtain agreement for the business solution acceptance criteria
• Work with the business owners to assess vendor and product capabilities against agreed requirements and acceptance criteria
• Support the project management team during the design, build and implementation phases to ensure that the vendor solutions meet defined requirements and functionality needs
• Assist in the preparation of test plans, liaising closely with testing functions and end users to ensure appropriate test criteria are being created to reflect the business needs
• Act as a change agent, promoting the successful adoption and buy-in to new processes, systems, and ways of working through effective communication, engagement, and assisting in product and process familiarization
• Assist / Author in the preparation of the development of training and/or technical documentation
• Work with senior stakeholders to support the initiation of new projects and improvement activities through the creation of business cases, mandates, and cost/resource estimates for consideration by the relevant approval groups
• Work with internal IX and IT teams to promote the adoption of appropriate (both traditional and agile) project management and business analysis good practice techniques, standards, and documentation

Skills on Resume: 

• Stakeholder Identification (Soft Skills)
• Stakeholder Management (Soft Skills)
• Workshop Facilitation (Soft Skills)
• Process Improvement (Soft Skills)
• Requirement Gathering (Hard Skills)
• System Expertise (Hard Skills)
• Documentation Management (Hard Skills)
• Communication (Soft Skills)

Job Summary: 

• Plan, design, and facilitate workshops with key business stakeholders to identify transformation opportunities within each business
• Identify, analyze and validate business benefits associated with initiatives
• Led the development and documentation of project-related initiatives such as discussion papers, feasibility assessments, business cases, and business requirement documents
• Facilitate user group discussions to gather inputs and analyze end-user requirements.
• Develop conceptual designs and functional specifications that document the desired solution behavior, and other required documentation that will assist clients and team members in understanding the business outcome
• Lead the planning and execution of process-oriented testing such as user acceptance testing (UAT)
• Lead to the development of transition materials to transfer business and system knowledge to the production support team
• Contribute knowledge to support go-live activities.
• Ensuring load templates are created for in-scope data objects.
• Performing initial completeness check on finalized functional design specifications.
• Escalate issues and identify opportunities in a timely, effective manner for the Senior Data Architect
• Support and react fast to any rapid change in market conditions towards improving the organization's business processes.

Skills on Resume:

• Workshop Facilitation (Soft Skills)
• Business Analysis (Hard Skills)
• Documentation Development (Hard Skills)
• Requirement Gathering (Soft Skills)
• Solution Design (Hard Skills)
• Testing and Execution (Hard Skills)
• Knowledge Transfer (Soft Skills)
• Data Management (Hard Skills)

Job Summary: 

• Works closely with business process owners in SAP/JDE Supply Management, Commercial, 3rd party distributors in designing and configuring SAP/JDE systems to fit the business process
• Ability to influence best practice and value stream design into ERP systems
• Part of the project team to implement the system in APAC
• Vendor management in support of systems
• Identify business patterns and areas for improvement in business processes and enable technology to deliver value for business in alignment with Global IT
• Advocate for APAC ERP needs in the Global ERP template
• Guide for Master Data lead to drive end-to-end process
• Standardise ERP reporting
• Designs and standardize the integration with 3rd party logistics

Skills on Resume: 

• Business Process Design (Hard Skills)
• ERP System Configuration (Hard Skills)
• Best Practice Implementation (Soft Skills)
• Project Implementation (Hard Skills)
• Vendor Management (Soft Skills)
• Process Improvement (Soft Skills)
• Data Management (Hard Skills)
• ERP Integration (Hard Skills)

Job Summary: 

• Interact effectively with non-technical users and build effective working relationships with business partners
• Partner with business unit teams and corporate management on identifying and resolving business process inefficiencies and pain points
• Interact with ERP-related vendors with professionalism
• Manage data maintenance requests, create data maintenance test plans, and access data maintenance risk exposure levels
• Manage multiple projects and meet deadlines within budget constraints
• Exhibit excellent problem-solving skills while troubleshooting data and configuration issues
• Mentor IT staff on 2nd & 3rd level support issues related to ERP system
• Analyze requests coming from various business units as they pertain to the ERP and HR Management System.
• Ability to determine system impacts, needs, use case, and business purpose of requests
• Communication and coordination with stakeholders in IT and business units regarding system changes
• Documenting requests and fulfilling requests in a timely fashion
• Routing appropriate requests when needed to other analysts
• Deep understanding of information systems and data structures 

Skills on Resume: 

• User Interaction (Soft Skills)
• Business Process Improvement (Soft Skills)
• Vendor Management (Soft Skills)
• Data Management (Hard Skills)
• Project Management (Hard Skills)
• Problem-Solving (Soft Skills)
• Staff Mentoring (Soft Skills)
• Requirements Analysis (Hard Skills)

Job Summary: 

• Act as a liaison among Business Users and IT to provide strategic guidance, leadership, and coordination for Oracle ERP efforts including system upgrades and new implementations
• Responsible for ensuring all Oracle system changes are planned and executed according to best practices and adhering to SDLC and software implementation methodologies.
• Make recommendations relating to best business practices to streamline business operations and ensure objectives are achieved and in line with the Company's strategic direction.
• Serves as Subject Matter Expert for Oracle ERP
• Implement, upgrade, or modify Oracle ERP system settings and configuration
• Advise management on new functionality and direction for Oracle ERP applications.
• Follow product solutions into the field to ensure customer success.
• Perform Oracle application configuration settings and options for relevant modules.
• Provide Subject Matter Expert (SME) support to other Oracle and Infrastructure Team projects and participate in Peer Reviews / Change Management Reviews
• Assist in providing Level 2 support for ERP-related issues.
• Work with Level 1 support to transition implemented changes and build the support knowledge base.

Skills on Resume: 

• IT Liaison (Soft Skills)
• ERP System Management (Hard Skills)
• Best Practices Implementation (Soft Skills)
• Subject Matter Expertise (Hard Skills)
• System Configuration (Hard Skills)
• Strategic Advisory (Soft Skills)
• Change Management (Soft Skills)
• Peer Review (Hard Skills)

Job Summary: 

• Work closely with internal customers to identify needs and requirements as fit with the overall Business Plan.
• Review and analyze existing business processes and develop strategies for improving accuracy and eliminating inefficient tasks.
• Prepare detailed Integration Requirement Specs & Functional Documentation with associated use cases, PowerPoint presentations, and other documents to explain requirements to Development, support teams, partners, and customers.
• Work closely with Developers and Support Team members to clearly communicate requirements. 
• Provide answers to questions to ensure high-quality deliverables.
• Conduct necessary review sessions with Development, Support Teams, Internal Customers and other Stakeholders.
• Participate in customer calls, visits, and meetings to gather requirements and resolve issues.
• Perform feature validation of functionality
• Assisted in test script creation and end-user documentation.
• Support rollouts and implementations. 
• Serve as primary business contact to partner experts for larger projects.

Skills on Resume: 

• Customer Collaboration (Soft Skills)
• Process Analysis (Hard Skills)
• Documentation (Hard Skills)
• Communication (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Testing and Validation (Hard Skills)
• Documentation (Soft Skills)
• Implementation Support (Hard Skills)

Job Summary: 

• Initially work with Sales teams to drive and execute stabilization initiatives from recent system go-live, collaborating with vendor partners and other departments 
• After key users, the next point of escalation for assistance related to eCommerce and ERP functionality and collaboration with vendor partners 
• Identify, lead, and drive optimization/continuous improvement activities to derive value, collaborating with subject matter experts and leadership across the business.
• Focus on creating and improving business processes, systems, data, and reporting capabilities.
• Lead ongoing enhancement and upgrade activities, system integration from potential M&A activity, and growth projects. 
• Ensure functionality is appropriately tested and trained.
• Drive development and implementation of system-related business processes, including reporting
• Assist with developing and executing test scripts with business users to verify functionality, controls, and security as improvements and upgrades are deployed.
• Assist in the development of user documentation and training.
• Assist with data quality activities.
• Ensure organizational readiness and commitment to ongoing optimization, value realization activities, and enhancements.

Skills on Resume: 

• Sales Collaboration (Soft Skills)
• System Support (Hard Skills)
• Process Optimization (Soft Skills)
• Business Process Improvement (Hard Skills)
• System Integration (Hard Skills)
• Training (Hard Skills)
• Documentation Development (Soft Skills)
• Data Quality Management (Hard Skills)

Job Summary: 

• Business process re-engineering to ensure efficient processes are used within Sage X3 and associated systems.
• Handling change requests for process modification.
• Modification and creation of system outputs using Crystal Reports and associated SQL procedures.
• System maintenance and housecleaning.
• Training of system processes to business users.
• Responsible for developing Sage X3 and its supporting systems to improve control and efficiencies across the business.
• Responsible for analyzing business processes and finding business efficiencies that have a direct impact on the performance of the group.
• Manage acceptance testing of all new interface/patch installations in a test environment that could affect the live Sage X3 system.
• Manage roll-out of changes to the live Sage X3 system, ensuring business continuity.
• Analyse user requirements for reports, forms, queries, and data extraction.
• Creating, reviewing, and updating SOPs run through Sage X3 and ensuring compliance with QA/RA.
• Working with QA/RA to ensure Software Validation is completed for any process change.
• Implement, and maintain change control and testing processes for modifications to the ERP and associated databases.
• Provide user education on Sage X3 and supporting information services via training, and managed documentation.
• Adhere to the company’s Quality policy and Environmental policy.
• Undertake other duties as may be reasonably 

Skills on Resume: 

• Process Reengineering (Hard Skills)
• Change Management (Soft Skills)
• Reporting and SQL (Hard Skills)
• System Maintenance (Hard Skills)
• User Training (Soft Skills)
• ERP Development (Hard Skills)
• Process Analysis (Hard Skills)
• Software Validation (Hard Skills)