• Unite with principal employees to distinguish and execute functionality that provides operational improvements
• Plan and manage the execution of implementation projects, including day-to-day project management, issues, and risk management
• Guide various organization employees to wholly train on processes and procedures of ERP
• Collude with various business stakeholders to roll out new processes, functionality, and ongoing process improvements to the systems
• Routine status reporting to senior leadership
• Team up with ERP system vendor to resolve issues related to the use or functionality of the ERP system
• Act as a point of escalation for any issues related to the ERP systems and requests across the enterprise, researching and resolving day-to-day issues related to the system or processes
• Responsible for the implementation of ERP systems and their modules within the organization
• In charge of the improvement and revision of ERP technical instructions and user documentation

Skills: Operational Improvement, Project Management, ERP Training, Process Rollout, Status Reporting, Vendor Collaboration, Issue Resolution, Documentation Management

• Work with Supply Chain stakeholders to identify opportunities to improve, realign, or automate Logistics and Inventory processes
• Design new processes, for example,e more efficient picking in the FPS warehouses
• Undertake end-to-end work from project initiation to early life support of changes within the K8 ERP system
• Manage communication with project managers and managers at all levels
• Provide training and documentation for implemented changes
• Deliver changes required by FPS and with the ERP provider (Kerridge Commercial Systems) on time, in full, and at the expected quality
• Manage and communicate K8 development projects following a recognized methodology such as Prince2
• Follow project stages of initiation, business case, build, test, Go Live, Early Life Support and post-project review
• Maximize the investment made in the company’s ERP system K8, both working with 3rd parties and making configuration changes
• Form, maintain and influence business relationships at a senior level within FPS and its stakeholders
• Liaise closely with all key stakeholders to plan, integrate, decision-make and both proactively and reactively achieve the most efficient business processes

Skills: Process Improvement, ERP System Management, Project Management, Documentation, Change Management, Stakeholder Communication, Relationship Building, ERP Configuration

• Determining and managing the improvements
• Work with business teams to analyze problems and gather solution requirements
• Coordinate project resources, schedules, issue tracking and vendor relationships ensuring successful the outcome of projects.
• Determine technology solutions through research, peer-based evaluations, vendor selection, and requirements comparison
• Implementing improvements and supporting systems.
• Coordinate, test, and implement improvements, updates, and other integrated solutions to the P21 System.
• Provide user and system support for the ERP system and related applications acting as the final ADC Support Tier
• Communicate proactively with end users via backlog meetings to ensure problems are clarified, effectively addressed, and resolved with the appropriate priority. 
• Ensures end-user satisfaction, and maintains accountability throughout resolution, including when the issue is handed off or delegated.
• Create, maintain, update and improve documentation and procedures. 
• Development of comprehensive system/administrative and user-level documentation
• Understand analysis of needs, implementation of the system, and training a diverse range of business units with mixed skills and mixed abilities 
• Work with technical information but use commercial understanding to practical applications, learning from each integration to enable smooth transitions from site to site.

Skills: Process Improvement, Requirements Gathering, Project Coordination, Technology Solutions, System Support, ERP Implementation, User Communication, Documentation Management

• Provide day-to-day application support. (Financial, Inventory, Procurement, Order Management, Landed Cost, and Manufacturing).
• Troubleshoot to resolve user issues and collaborate with Oracle Support on open service requests.
• Manage and communicate enhancement requests or system issues with third-party services support.
• Maintain creation and documentation of all change requests related to Oracle ERP.
• Support the ERP Project Manager for the ERP implementation of the new strategic process.
• Analyze business requirements into ERP functionalities including user interface, workflow, business process management, and reports.
• Create and deliver TO-BE process flow mapping across functional & non-functional processes and reports requirements.
• Analyze ERP process risks and propose mitigations.
• Develop and implement ERP applications.
• Ensure the quality of ERP applications to meet specification

Skills: Application Support, Troubleshooting, Issue Management, Change Request Documentation, ERP Project Support, Business Requirement Analysis, Process Flow Mapping, ERP Development

• Assist in managing and maintaining the administration of the ERP system for all the business processes. 
• Coordinate all customization requests from local teams and act as first responders to critical operational issues in the system.
• Perform daily monitoring and troubleshooting of the ERP system and support system users for ongoing issues with the ERP, integrations, and APIs.
• Support process implementation from design and development to QA and deployment. 
• Collaborate with key users, analysts, and business process owners to test new ERP software programs and reports.
• Review new developments and test with users before any code is pushed to production.
• Provide training to users on the processes within the ERP, create document workflows and identify paths for improvement
• Work closely with internal users, vendors, and customers to support day-to-day system activity.
• Design user interfaces, including forms, documents, reports, and screens, to answer business needs.

Skills: ERP Administration, Customization Management, System Troubleshooting, Process Implementation, User Collaboration, Software Testing, User Training, Interface Design

• Experience in a manufacturing environment with supporting Supply Chain functions
• Experience with enterprise-class ERP systems (Microsoft Dynamics, SAP, Oracle)
• Experience in master data management including data quality monitoring and cleansing
• Experience eliciting, validating and documenting requirements to identify information needs and required system configuration changes
• Experience in data analysis and reporting using Excel, Power BI or equivalent tools.
• Strong customer orientation, communication (written / verbal), and organization skills
• Strong analytical mindset and problem-solving skills
• Ability to work independently
• Ability to collaborate with others on projects and team initiatives
• Ability to communicate effectively with both technical and business audiences and develop relationships across the business.

Qualifications: BA in Management Information Systems with 5 years of Experience

• Accounting and/or Finance experience
• Oracle Cloud or Oracle R12 experience
• Experience in various SDLC lifecycle phases including requirements build, deployment, testing, and support
• Knowledge of working with integrated applications
• Excellent troubleshooting, debugging, and problem-solving skills
• Good organizational, problem-solving, and analytical skills
• Demonstrate good written, email and verbal communication skills
• Proven ability to handle and prioritize multiple projects and meet deadlines
• Ability to work independently with minimal supervision and as a member of various teams
• Excellent written and verbal communication skills
• Database experience (SQL, Data Warehousing, Oracle, Tableau, etc.)
• Experience in a distributed team environment

Qualifications: BA in Supply Chain Management with 5 years of Experience

• Technology and/or supply chain experience
• Knowledge of supply chain processes with an emphasis on logistics
• Experience with SAP, SD, EWM, and ERP systems and associated integration points 
• Ability to effectively capture business requirements and translate them into functional system requirements
• Experience working on projects following the Agile Scrum framework
• Relevant certifications like Agile Certified Practitioner (ACP) and Certified Scrum Product Owner (CSPO) 
• Strong communication skills (spoken and written) and interpersonal skills 
• Must have the ability to convey complex information in a clear way and tailor communications to different audiences 
• Solid relationship-building and team collaboration skills
• Strong influencing skills and experience working in a global environment with people from different cultures and geographies 
• Must be a quick learner and demonstrate clear bias for action and a sense of urgency.

Qualifications: BA in Information Systems with 4 years of Experience

• Ability to successfully prioritize and manage multiple activities
• Direct experience with SDLC methodology 
• Experience creating process maps and/or data flow diagrams is highly preferred with Igrafx.
• Project management experience 
• Strong analytical and problem-solving skills
• Experience troubleshooting technical issues
• Demonstrated knowledge of technical infrastructure and global landscape
• Effective communicator and positive attitude
• Effective leadership skills, with a strong focus on mentoring and motivating employees
• Ability to identify issues and implement creative and strategic solutions to overcome problems.

Qualifications: BA in Computer Science with 2 years of Experience

• Strong interest in ERP solutions, e.g. Project Costing, Supply Chain Management, and Payroll.
• Good Interpersonal communication skills.
• Proactive, highly self-motivated, result-oriented and can work independently.
• Ability to prioritize and handle multiple tasks.
• ERP implementation experience
• Versatile project planning abilities that include project costing techniques
• Enterprise resource planning experience desired
• Strong understanding of ERP modules and related business process framework, EPR Security, and inbound and outbound integrations with ERP
• Demonstrates ERP configuration through the development of proof of concepts
• Experience in E1 9.1 and higher
• Successful experience with at least 2 full cycle E1 implementations/upgrades
• Knowledge of other functional JDE modules
• Have business unit experience with at least two full implementations

Qualifications: BA in Business Administration with 3 years of Experience