• Responsible for configuring and supporting Deltek Vision and related mobile apps
• Member of the implementation team for new Deltek modules (PO, Asset Management, Planning)
• Develop and modify Vision workflows and user-defined components
• Develop SQL queries for reporting and updates
• Develop documentation and interact with staff on proper Deltek Vision usage
• Create and modify custom reports
• Manage Deltek Vision security roles
• Troubleshoot user issues with staff and Deltek Select Care support
• Install and maintain supporting applications such as Elevia software and portal applications
• Perform data imports and key conversions

Skills: Deltek Vision Configuration, Mobile App Support, Module Implementation, Workflow Development, SQL Development, Report Creation, Security Management, Troubleshooting

• Develop technical solutions, integrate supporting technologies, and manage the solution life cycle.
• Work with ERP Technical representatives, and other technical support services to help diagnose, fix, and prevent any and all ERP IT issues. 
• Serve as the liaison between the business units and the software vendor's technical support teams to address any issues that cannot be resolved in-house.
• Provide level one and level two technical support to the business process owners / SMEs and users.
• Assist in researching, planning, and recommending to Executives system and software choices to satisfy the organization's business requirements.
• Accountable for the implementation of system modifications and expansions, new systems, and releases.
• Assist in developing design considerations, cost analyses, and execution timelines.
• Accountable for disaster recovery/business continuity for these systems including regular disaster recovery tests to prove recoverability and to benchmark time to recover.
• Accountable for implementing and supporting appropriate tools that allow for daily monitoring of systems, timely and appropriate response to alarms, and system tuning to maintain/improve performance.
• Accountable for security at the system level and at the user level.
• Participates in on-call support rotation outside of normal business hours.

Skills: Technical Solution Development, Technology Integration, ERP Support, Liaison Management, Technical Support, System Implementation, Design, Disaster Recovery.

• Be the administrator of the ERP system (SAP ERP, Oracle Cloud ERP, JD Edwards ERP, Netsuite) and other integrated business systems including implementation, configuration, testing, and support
• Handle the technical execution of new projects and day-to-day operations, monitor usage, and recommend other key technologies required to support evolving requirements
• Implement, monitor, and support data integrations with internal and third-party systems
• Collaborate with various business teams to recommend and build solutions that satisfy complex business requirements and identify process improvements using new and existing tools within the Lovevery ERP ecosystem
• As an administrator and subject matter expert, manage end-user training, technical documentation, and policies and procedures for effective system use
• Work with internal audit and technology compliance team members 
• Adjust and enhance functionality and security to support compliance requirements
• Manage support requests and escalated administrative needs by providing prompt solutions to technical challenges

Skills: ERP System Administration, Technical Execution, Data Integration, Business Solution Collaboration, End-User Training, Documentation, Compliance Support, Support Request Management.

• Coordinate and liaise the day-to-day activities of an Oracle Cloud managed services partner that supports, operates, and assists with the configuration of the Oracle financial clouds.
• Partner with the Accounting and Financial Planning & Analysis teams as they use the applications.
• Perform operational and administrative activities as defined for Oracle SaaS and PaaS, including ERP, EPM, OIC, and Oracle data & BI reporting applications
• Act as a liaison between Accounting and Finance employees and Oracle technologies
• Led team, in partnership with support provider, in making key architecture decisions for all Oracle Cloud systems
• Document and communicate clear and concise recommendations, and technical specifications, for the automation of processes to increase efficiencies and improve end-to-end processes
• Support quarterly release management regression testing and readiness attestation
• Ownership of the Change Management processes associated with Oracle Fusion applications
• Manage service detail and service notifications related to patching/critical updates/downtime
• Update and communicate maintenance schedules and outages in coordination with the team, 3rd party vendors, and Oracle

Skills: Oracle Cloud Coordination, Financial Application Support, Operational Activities, Liaison Management, Architecture Decision Leadership, Process Automation, Release Management, Change Management.

• Manage all Service Requests (SRs) with Oracle Cloud operations and MOS
• Provide support for incident management and Service Requests (SRs) with Oracle Cloud operations to complete any Administration tasks and resolve issues
• View account usage, export metric data and provide reports
• Monitor and communicate system performance metrics
• Coordinate resolution of issues with clients and 3rd party vendors
• Review and audit end-user accounts, permissions, and access rights
• Manage user access, build custom roles, and provision roles and data access based on organization-defined data security policies and user role matrix
• Provide support for end-user access issues including troubleshooting and root cause analysis including single sign-on, and Oracle IDCS
• Interact and liaise with internal and external auditors 

Skills: Service Request Management, Incident Management, Performance Monitoring, Issue Resolution, Account Auditing, User Access Management, Role Provisioning, Audit Coordination.

• Knowledge of Windows servers
• Knowledge of Windows 7, 8, 10, and Mac operating systems 
• Knowledge of Microsoft Office 365 Suite office tools
• Adapts to change well and work independently
• Good communicator, written and oral
• Works well under pressure
• Analytical and can synthesize information
• Detail-oriented, meticulous
• Experience with ERP software (Infor CSI/SyteLine an asset)
• Experience with MS ACCESS databases

Qualifications: BA in Information Systems with 3 years of Experience

• Experience in ERP application (PeopleSoft) administration and Oracle database development and administration in multiple database environments.
• Ability to detect and troubleshoot database server-related CPU, memory, I/O, disk space and other resource contention.
• Strong knowledge of backups, restores, recovery models, database shrink operations, Clustering, Database mirroring, Replication, disaster recovery planning, and index management.
• Ability to adapt third-party tools into the existing environment.
• Strong knowledge of application systems administration and software support methods that would be adaptable to the changing environment.
• Knowledge and experience of the software development lifecycle and the project management lifecycle with excellent organizational and time management skills.
• Experience integrating multiple applications through workflow and other technologies
• Must possess strong communication and interpersonal skills to deal with management, development teams, vendors, and system administrators. 
• Excellent written, verbal, and interpersonal skills, with an effective approach to client communications.
• Excellent organizational and time management skills.

Qualifications: BA in Business Administration with 8 years of Experience

• In-depth knowledge of server-based IT systems, Microsoft SQL 2014/2016/2017, and Microsoft Server 2012/2016, as well as the ability to problem solve and design new solutions.
• Extensive T-SQL experience
• Experience in testing, documenting and configuring ERP functions
• Strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage multiple projects to successful completion
• Excellent customer service and communications skills along with the ability to drive productive team collaboration
• Experience in Project Accounting ERP system
• Prefer experience with Deltek software.
• Experience in at least 1 ERP implementation project with software installation and application configuration.
• In-depth understanding of inventory control, work orders, sales orders, material movement, accounts receivable, accounts payable, cash management, and general ledger.
• Knowledge of inventory costing methods.
• Experience troubleshooting user security or other access problems.
• Experience in configuration and troubleshooting workflows and approval management systems.
• Experience with development languages such as Java and C#

Qualifications: BA in Computer Science with 4 years of Experience

• Experience in system administration of Epicor (including setting up new users, determining and documenting appropriate permissions and approvals, ETL logins, and basic login and navigation training)
• Experience with Epicor customizations including UI customizations, BAQs/Dashboards, BPMs
• Programming background, C# and .NET 
• Good understanding of processes and dependencies within an ERP application: financial, engineering, purchasing, inventory management, manufacturing operations
• Experience in ERP implementation including design, build, test, and deployment
• ERP Administration experience (Netsuite/SAP/Coresense/Deposco/etc)
• Server Administration experience (Windows/Linux)
• Experience with SQL database management or similar applications
• Strong analytical and problem-solving skills
• Strong understanding of API integrations
• Excellent attention to detail

Qualifications: BA in Management Information Systems with 4 years of Experience

• Experience with an ERP system
• Experience with SQL server
• Experience in application implementation including design, build, test, and deployment.
• Experience with Crystal Reports, including administration and report design
• Experience in a Microsoft Windows environment
• Experience with C# programming language
• Level 1 and/or 2 workstation tech support experience
• Hands-on experience in documentation and version control
• Good written and verbal communication skills/ability to discuss technical objectives with non-technical user community
• Team player with good interpersonal/customer service skills and a positive attitude
• Self-starter, ability to work with minimal direct supervision
• Excellent critical thinking, problem-solving and analytical skills with attention to detail

Qualifications: BA in Supply Chain Management with 6 years of Experience