• Review and resolve ERP Ticket Requests for staff. 
• Analyze and diagnose ERP issues. 
• Work with others to document, update, and maintain ERP Work Instructions and SOPs. 
• Work hand-in-hand with other co-workers to resolve ERP issues related to hardware, software, user access, or other issues. 
• Prioritize and escalate issues 
• Support Ticket Implementation - set up new support ticketing queues and assist with implementation, training, reporting, Inventory (Warehouse) Management System Project, Time and Attendance System Project Work with HR and IT
• Creating Procedures and Work Instructions for IQMS HR Management Linking IQMS to PAYCOR Bridge for PAYCOR
• Scheduling System Project Process-Based Labor Scheduling
• Listen actively and extract important information from internal user concerns and complaints. 

Skills: ERP Ticket Management, Issue Diagnosis, Documentation Maintenance, Cross-Functional Collaboration, Issue Prioritization, System Implementation, Procedure Creation, Active Listening

• Liaises with other team members to resolve operational issues within the agreed SLA.
• Creates user names, roles, and security and distributes rights.
• Assure that all security measures are applied.
• Executes ERP enhancement projects.
• Administers documentation and procedures guidelines for ERP system users.
• Assists in module implementation and support.
• Develop reports based on business needs and prepare documentation.
• Providing technical support and training ERP end-users.
• Ensures adequate testing for all changes conducted on the ERP.

Skills: Operational Issue Resolution, User Role Management, Security Assurance, ERP Enhancements, Documentation Administration, Module Implementation, Report Development, End-User Training

• Monitor helpdesk ticketing system for ERP-related issues and provide support to end users
• Effectively diagnose user issues and needs and implement solutions with the IT team
• Maintain and update different databases across the company
• Assist the ERP Manager with the creation of training materials that pertain to troubleshooting and usage
• Create reports or dashboards within SSRS, PowerBI, Excel, and other report-building software
• Provide basic support for level 1 IT support tickets
• Ensures integrity of data between SAP and all Business Applications.
• Adhering to company policies and industry regulations
• Work with others to analyze ERP hardware and software malfunctions to assist in diagnosing the root cause of the issue. 
• Develop and implement ERP policies and procedures Communicate and collaborate with Support 

Skills: Helpdesk Monitoring, Issue Diagnosis, Database Maintenance, Training Material Creation, Report Building, Data Integrity Management, ERP Analysis, Policy Development

• Draft and maintain documents related to security design, implementation, and practices.
• Assist Finance and Operations with training and instructing users regarding specific day-to-day problems and executing corrective action
• Provide timely support and responses to technical and operationally related ERP tickets
• Support managers in business process improvements, implementing best practices and fully utilizing ERP system capabilities.
• Assist stakeholders with various projects to improve the productivity of business processes.
• Conduct routine periodic activities in the ERP system as directed by the Director of ERP to provide supporting information for organization and management.
• Assist in the customization of ERP reports and dashboards for management, executive and investor-related reporting.
• Support administration of ERP security and permissions for ERP users.
• Collaborate with an ERP consulting firm to coordinate enterprise tickets, issues, and iterative changes.
• Identify and record systems issues in conjunction with the Director of Financial Systems.
• Ensure the ERP system meets business requirements and goals and fulfills user requirements.
• Monitor and identify discrepancies in the ERP system and report these to the supervisor.

Skills: Security Documentation, User Training, Ticket Support, Process Improvement, Project Assistance, ERP Reporting, ERP Security Administration, Issue Identification

• Monitor and manage exceptions within On’s system landscape
• Support IT and cross-functional business partners to resolve both recurring and one-off troubleshooting issues
• Understand and help manage data accuracy to enable process automation
• Manage regional batch process execution processes
• Serves as a subject matter expert in content, processes, and procedures associated with Enterprise Resource Planning (D365) and related systems
• Deliver ERP business analysis and help ensure the ERP landscape is stable, effective, and aligned with business needs
• Educate users on system functionality and business processes including learning user processes and seeking ways to help improve productivity
• Assist with ERP software upgrades and related system implementations, testing, etc.
• Improve training and operational procedures to increase productivity

Skills: Exception Management, Troubleshooting Support, Data Accuracy Management, Batch Process Execution, ERP Expertise, Business Analysis, User Training, System Implementation

• Provide functional assistance on Stealth ERP and associated systems
• Provide Technical Support to Stealth ERP, Oracle DB and all related integrations to various systems.
• Develop and perform enhancements on Stealth ERP as per the business requirements
• Document all the changes being made to Stealth ERP
• Ensure Stealth ERP is operating as designed, optimally and with high uptime
• Coordinate with external vendors for maintenance and support delivery.
• Develop continual improvement plans to ensure the system adequately supports the business needs
• Provide technical support in problem-solving / operational troubleshooting.
• Assist with the configuration and customization of the company’s ERP system in order to implement the company’s business processes and workflows
• Capture requirements and develop user input and user-generated data import automation scripts and user interfaces
• Develop ERP system extensions to implement business and manufacturing process automation
• Create and maintain standardized templates for ERP system extensions
• Develop and implement a reporting system to facilitate decision-making
• Train employees and write manuals on using productivity tools developed for them
• Support the capturing and documenting the company’s business processes and workflows
• Assist with data input, import, and export

Skills: Stealth ERP Support, Technical Assistance, System Enhancement, Documentation, Vendor Coordination, Process Automation, Reporting Development, User Training.

• Be a liaison between on-site team and ERP Supplier Team and Global organization
• Understand on-site team needs and requirements and pass them to the implementation team
• Understand Global team guidelines and requirements and pass them to on-site team
• Train on-site team to use ERP best way possible
• Develop & maintain standard report repository
• Maintaining resilient operations and support in ERP Applications
• Production support activity for ERP and manage IT infrastructure
• Build ad-hoc reports in ERP as and when required by the users
• Ensure that employees’ work stations can successfully connect to networks and access business-critical data and resources at all times
• Install new software and hardware components for servers, network storages, computers, network (active and passive elements) and peripheral devices
• Regularly evaluate IT systems to ensure meet the necessary demands.
• Ensure data storage and data itself is safe and secure
• Resolve all issues coworkers have with IT systems and software
• Educate coworkers about network security and best practices for computer usage.
• Support the day-to-day operations of the network
• Develop and execute disaster procedures, and maintain data backups.

Skills: ERP Support, Team Training, Report Development, IT Infrastructure Management, Network Security, System Maintenance, Data Security, Troubleshooting.

• Collaboration and independent management of the internally implemented Odoo system
• Further development, customization and implementation of modules and solutions. 
• Training for all Odoo users at the site
• Documentation of the work and working with the team to document SOPs
• Define the solution in order to fulfill the business requirements
• Analyze, create and document business processes and workflow
• Evaluate, prioritize and document change requests and develop system documentation
• Test the current solution and future releases, ensuring best practices are being implemented
• Provide guidance and support to the team and business regarding ERP, including end-user training ad creating relevant material for training
• Assist business finance team with information and documentation requests and ensure controls are in place to minimize risks
• Identify ERP business systems solution requirements by interviewing clients, analyzing processes and recommending solutions. 
• Work with clients to implement, integrate, and maintain ERP systems. 
• Customize and configure current workflows to allow the integration of platforms.  
• Tests ERP Functions to ensure the system is meeting the customer’s business and functional requirements. 
• Provide ERP support and training to end-users with respective day-to-day operations.
• Deploy ERP systems such as Microsoft Dynamics GP, NAV, AX and D365

Skills: Odoo Management, Module Development, User Training, Process Documentation, Business Analysis, Change Management, System Testing, ERP Support.

• System administration of user security roles & permissions, problem resolution, end user support, processing mapping, system testing and development, documentation, and training. 
• Designs, develops, tests, and deploys data processing solutions to support the ERP system.
• Coordinate and manage ERP training programs, ensuring SOPs are updated and system changes identified during implementation are reflected in training and process flow documents
• Develop a centralized repository of SOPs, learning and training materials
• Track and evaluate ERP training program by role(s)
• Maintain and update Business Process Flow documents
• Gather business requirements, perform gap analysis and document process flows.
• Performs analysis necessary to identify viable solution alternatives.
• Change management and production change control (applications, infrastructure, communication, etc.) to ensure minimum disruption of business operations and impact on users
• Oversee, maintain, and perform the following
• Creating, managing, and auditing access rights based on user roles

Skills: System Administration, Problem Resolution, End User Support, System Testing, Documentation, Training Management, Change Management, Access Control.

• Ensure that the SAP GSI system is optimally utilized and that all bugs are reported and resolved as and when they arise
• Link between the local Key User community and the support teams
• Leads and promotes data accuracy in GSI for areas of focus
• Trains key users existing and new on methodologies and processes in SAP GSI
• Contextualize activities in SAP GSI and perform knowledge transfer
• Obtain and collate skills matrix for users to access competency
• Lead complex activities related to the system: complex system re-alignment, new functionalities deployment, etc.
• Contacts with the support team to resolve open issues
• Reports on issues and risks in a synthetic way to the management of the site, recommends improvements, build action plans
• Performing data quality checks, and data cleansing as well as driving change to ensure data integrity on supply chain and quality modules.

Skills: SAP GSI, Bug Resolution, User Training, Data Accuracy, Knowledge Transfer, Competency Assessment, Issue Reporting, Data Integrity.

• Strong knowledge of PowerShell Scripting.
• Working knowledge of IaaS, PaaS, and other cloud technologies.
• Experience with Windows System and advanced knowledge of Active Directory, Group Policies, Single Sign On, AD Federation, DNS, DHCP
• Strong understanding of technical troubleshooting methodology.
• Ability to facilitate problem-solving among administrative groups with varying needs and priorities
• Communicate well with administrative users, technical staff, and senior management.
• Excellent oral, written, and interpersonal communication and presentation skills across organizational boundaries
• Ability to work with a range of technical staff to develop joint solutions.

Qualifications: BA in Information Systems with 3 Years of Experience

• Experience working as an Oracle Linux System Administrator.
• Have strong customer service skills. 
• Focused on client’s objectives and attentive to the needs of users.
• Working knowledge and advanced experience with Oracle Linux.
• Working knowledge of ERP systems and support.
• Strong knowledge of VMware ESX / vSphere.
• Strong knowledge of SAN Storage Configuration and Administration.
• Good interpersonal and communication skills with a good working attitude

Qualifications: BS in Business Administration with 2 Years of Experience

• Ability to identify and understand the operational/business needs and to translate to operations terms for vendors/solutions selection.
• Good understanding of business and IT process flow.
• Ability to work independently under minimal supervision
• Strong communication and interpersonal skills.
• Knowledge in Enterprise Resource Planning Systems like Oracle EBS, InforLN, MS Navision 
• Able to work in fast paced and challenging environment.
• Excellent customer service and organization skills
• Able to work in fast-paced 

Qualifications: BA in Management Information Systems with 6 Years of Experience

• Experience with Oracle OCI and Other Public IaaS and PaaS cloud
• Experience in leading teams in project delivery for Oracle Cloud - IaaS PaaS Architecture Administration
• Experience with IaaS and PaaS cloud for running mission-critical Applications and DBs 24/7 in an environment with zero downtime
• Reporting capability on Cloud metrics, including cost, capacity, downtime, performance
• Experience in managing networks and securities between Cloud-to-Cloud and hybrid-cloud through Security groups, Route Tables, Firewall, DMZ and separation of Public/Private network
• Good exposure to Oracle and other Public Cloud Configuration Management Automation Chef, Ansible, or Puppet Familiarity
• Experience in managing VCN, FastConnect, Routing definitions, Subnets
• Organization and multi-tasking skills.

Qualifications: BA in Supply Chain Management with 8 Years of Experience

• Experience in managing ATP/ADW autonomous DBs
• Experience in managing OCI Cloud Monitoring and Performance tuning
• Experience in managing Cloud Object Storage
• Experience in Cloud VM provisioning, Capacity planning, Load balancer, Backup/Restore
• Hands-on experience in OCI Disaster/Recovery
• Experience in Linux OS Patching, Upgrades and Kernel Updates
• Experience in migrating Oracle and non-Oracle software and VMs to Oracle OCI cloud
• Ability to handle sensitive, confidential information.

Qualifications: BS in Computer Science with 2 Years of Experience

• Experience in developing ERP add-ons and customizations on Navision-based ERP systems
• Experience in working with custom ERP addons and/or custom ERP solutions
• Understanding of modern software development and software development workflows, including basic knowledge of DevOps
• Understanding of continuous integration and the role of continuous integration in the software lifecyle
• Understanding of AL and C/AL programming language and a secondary programming language
• Basic knowledge of cloud and cloud computing
• Proficient in Dutch and English
• Experience in ERP modernization projects
• Understanding of the Microsoft Powerapps landscape and capabilities.
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Familiarity with financial information analysis using spreadsheets, databases, and other financial reporting software

Qualifications: BA in Software Engineering with 3 years of Experience

• Demonstrated ability to help people learn and adapt to a system change
• Outstanding planning and organizational skills, ability to meet tight deadlines
• Strong analytical thinking and quantitative analysis
• Ability to work independently, multi-task, and prioritize
• Flexible, adaptable, detail-oriented, and self-motivated
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
• Experience with creating ERP training programs, highly desirable
• Experience with Project Management, highly desirable
• Experience in Change Management, highly desirable
• Experience with Visio and Project Management tools 
• Experience with MS SQL
• Experience managing major ERP and Reporting systems, preferably in a Manufacturing setting

Qualifications: BA in Supply Chain Management with 7 years of Experience

• In-depth knowledge of ERP business functionalities and processes
• Strong English knowledge 
• Great collaboration and communication abilities
• Knowledge of Finance Business Processes
• Knowledge of Process Improvement methodologies
• Experience as a CIP lead and a solid understanding of ERP technology
• Ability to establish and maintain effective working relationships
• Ability to influence Organizational Leadership
• Strong understanding of the functioning of large organizations
• Experience in strategic planning, risk management, and/or change management
• Understanding when issues need to be escalated
• Previous experience in an international company, driving IT or digital projects in a global context
• Experience working with NAV for all modules (Sales, Purchasing, Manufacturing, Quality, Warehousing and Accounting).
• Experience in administrating or deploying NAV ERP (MS Navision - Version 2013 R2 or higher)

Qualifications: BA in Business Administration with 4 years of Experience

• Experience managing ERP and Reporting systems, preferably in a Food and Beverage Manufacturing setting.
• Experience with system configuration, problem resolution, system testing and development, security access, and training in ERP Systems.
• Experience with ERP training programs, SOP and/or Value Stream Mapping.
• Experience with Project Management
• Experience in Change Management
• Experience with Risk and Crisis Management, highly desirable.
• Experience working in Food and Beverage manufacturing.
• Experience with Visio, Smartsheet, Project Management tools 
• Strong knowledge of MS Excel, Word, and PowerPoint
• Ability to perform detailed work accurately
• Ability to communicate clearly, succinctly, and effectively both verbally and in writing
• Fluent English

Qualifications: BA in Computer Science with 6 years of Experience

• Extensive Knowledge of ERP languages, previous experience in IT, computer science, or other related fields
• Knowledge of TCP/IP and routing
• Ability to evaluate software systems
• Strong problem solving and critical-thinking skills
• Ability to learn new technologies quickly
• Problem-solving skills and design expertise
• Experience implementing and managing SAP B1
• Have knowledge of business processes in Finance and Distribution.
• Have excellent oral and written communication skills
• Have strong time-management skills and are able to work in a fast-paced environment
• Experience in Oracle Applications Project

Qualifications: BA in Information Systems with 5 years of Experience