• Support and coach line managers at all levels of the business, providing accurate and timely advice on all employee relations matters such as disciplinary, grievance, capability (sickness and performance) and probation cases.
• Create/ review ER letters and provide feedback to line managers on whether the content is clear, objective and legally compliant.
• Support and coach line managers on other ER policies and matters e.g. family leave, holiday, and working hours.
• Work collaboratively with the wider People & Culture team by sharing best practices and assisting with cases
• Support the ER Specialist in providing timely and accurate responses to employee relations queries.
• Support senior managers in dealing with high-profile ER cases, risk assessing situations, giving accurate and timely advice, note taking, and letter writing.
• Liaise with external legal providers and key stakeholders in order to progress cases within required deadlines.
• Assist in the preparation for employment WRC meetings and attend to support the key witnesses and assist in representing the business.
• Keep up to date with all relevant legislative changes that affect the business
• Supporting the ER Specialist in reviewing and amending policies, procedures, templates, contracts and handbooks to reflect any legislation changes and/or best practice
• Supporting the ER Specialist in effectively communicating any amendments to line managers, through the appropriate channels
• Support in ad hoc People & Culture (HR) projects across the wider team including large change management projects
• Support on the reporting of all key measures and review the results in order to input in to process improvement.

Skills: Employee Relations Expertise, Policy Development and Compliance, Coaching and Mentorship, Legal and Legislative Knowledge, Collaboration and Stakeholder Engagement, Case Management and Documentation, Project Management, Communication and Representation

• Lead on all elements of case management across the Group.
• Coach and advise staff and managers to achieve resolution of ER matters at the earliest possible opportunity.
• Lead on the design, production and delivery of regular training sessions and/or workshops for line managers and senior leaders across the Group.
• Provide specialist ER advice and support to HRBPs and Business Units in respect of ER matters including absence management, grievance, disciplinary and performance management.
• Work closely with the Senior HR Business Partner so that there is clear, consistent, and regular communication on all casework and to ensure that responsibility for any action is clearly understood
• Identifying and escalating all associated case risks.
• Consulting with in-house expertise and other legal professionals to ensure effective case management, risk assessment and cost mitigation of claims up to and including Employment Tribunal or other Court proceedings.
• Critically review the group's people policies, procedures and practices and contribute actively to ensure all such tools remain effective, reflect best practice, and maintain compliance with UK legislation.
• Continually develop a strong body of up-to-date ER knowledge using key resources and use this research to lead the implementation ER best practice.
• Proactively lead on absence management across the Group, using data analysis to identify trends and areas of concern and formulating effective strategies to improve absence rates in close collaboration with Senior Leaders.
• Project manage formal case investigations and hearings on behalf of Principals and Directors.
• Analyse data to produce regular reports of ER cases and trends for Senior Leadership, formulating effective strategies to improve Group ER performance.

Skills: Case Management Leadership, Coaching and Advising, Training and Workshop Delivery, Specialist ER Support, Risk Identification and Escalation, Policy and Compliance Review, Absence Management Strategy, Data Analysis and Reporting

• Manage ER matters in APAC, including handling of workplace grievances, conducting workplace investigations and determining appropriate disciplinary action
• Provide sound and relevant ER advice to stakeholders across the region in line with JPMC policy and procedure, local legislation and regulatory requirements
• Participate in or drive enabling projects for the APAC EECC team
• Participate in various risk and control initiatives
• Create a trusted and valued experience for internal clients/partners, resulting in enhanced employee experience & greater stakeholder satisfaction
• Drive EECC strategy with stakeholders and partners
• Ensure that all paperwork and information associated with ER issues is managed effectively and accurately.
• Maintain pro-active, regular and effective communications with all relevant stakeholders, including trade union or staff representatives.
• Create up-to-date materials to support managers' knowledge of ER matters including checklists, process guidance, and reviewing understanding to ensure compliance with all approaches.
• Provide support to the HRBP and Senior Leadership teams in implementing organizational change activities in order to minimize risk to the Group and maximize employee engagement.
• Build and develop strong working relationships with HR stakeholders in order to deliver consistent professional practice and leverage shared expertise.
• Supporting project work across the HR team

Skills: Employee Relations Management, Workplace Investigations, Stakeholder Advisory, Risk Management, Employee Engagement, Policy Compliance, Organizational Change Support, Project Management

• Provides operational support for Employee Relations processes including but not limited to investigations, performance management, and disciplinary actions.
• Serves as subject matter expert for Case Management System.
• Monitoring case management systems records, assigning of Employee Relations Cases globally to ER designees, and auditing cases to ensure timely resolution.
• Delivers Employee Relations analytics by developing standard ad hoc reports, templates, dashboards, and metrics from the Case Management System.
• Assists with the execution of systems improvement initiatives by helping to optimize system functionality and processes within the Case Management System in partnership with Business Technology and HR Operations team.
• Partners with internal and external stakeholders to address and resolve daily system needs.
• Responds in a timely manner to employee inquiries and questions regarding Employee Relations Issues. 
• Escalates questions
• Follows and supports established Employee Relations processes and corporate policies.
• Manages priorities and effectively adjusts based on volume and business necessity and engages with management for guidance, approvals, or escalations.
• Takes ownership of assigned tasks, initiatives, training and inquiries and ensures they are resolved/completed efficiently and with a superior level of quality.
• Carry out P&C (HR) Audits and review this process on an ongoing basis so that it is fit for purpose and delivers improvements and protection from risk
• Contribute to process improvements for all aspects of ER

Skills: Employee Relations Support, Case Management Expertise, System Monitoring, Employee Relations Analytics, System Improvement Initiatives, Stakeholder Collaboration, Employee Inquiry Resolution, Process Improvement

• Act as a key point of contact for employees & line managers on people issues
• Provide support to line managers and the People Business Partner community on people matters (including disciplinary, grievance, performance management & employee relations investigation)
• Work with Centers of Excellence including Learning and Development, Recruitment, Strategic Workforce Planning, International HR, People Shared Services, Compensation and Benefits and Payroll to provide a wide range of People Services to stakeholders
• Work closely with the People Shared Service Centre to ensure the delivery of efficient and high-quality people services
• Coach, support and build capability in line managers to manage the employment relationship effectively
• Support the development and maintenance of People Policies and processes
• Coach, counsel, and guide managers with regard to People policy queries
• Provide support in grievance and disciplinary hearings
• Pro-actively monitor absence & leave and support employees and managers to facilitate return to work
• Analyze exit interviews and employee surveys and ensure feedback is provided to the business with recommendations for associated interventions to improve retention.
• Pro-actively monitor laws, regulations and guidelines regarding labor law and provide guidance to the business on implementation
• Support change initiatives, including acquisitions, restructures, redundancies, redeployment, and office closures
• Provision and analysis of management information to the business to inform decision-making
• Share knowledge and best practices with the wider People Services team to build capability
• Support key people processes ensuring that they deliver business needs

Skills: Employee Relations Support, Policy and Process Development, Manager Coaching and Capability Building, Absence and Leave Management, Stakeholder Collaboration, Labor Law Guidance, Change Management Support, Data Analysis and Reporting

• Providing expert technical employee and industrial relations advice and services to executives, senior managers and clients
• Delivering high-level information and advice on legislation, policies, systems and practices
• Delivering comprehensive training, coaching and support to employees and managers in relation to employee and industrial relations matters
• Leading complex consultation and negotiations representing the department at critical negotiations relating to employee and industrial relations matters
• Advocating for the department's position at all hearings and tribunals
• Developing, implementing and evaluating departmental policies and procedures relating to specific IR/ER matters
• Leading and overseeing project teams, or other staff
• Developing, reviewing and reporting on initiatives, programs, policies and targeted plans relating to IR/ER matters
• Establishing and maintaining networks liaising with clients, officers from other agencies, unions and other external bodies
• Promote and monitor contemporary employee and industrial relations matters.
• Manage escalations to HR Business Partners working closely with them to mitigate further escalations
• Actively build internal and external networks to maintain up-to-date knowledge, have a great understanding of best practices and readily share ideas with the team, always seeking opportunities to continuously improve both the ER & Change function and the wider business
• Alert the ER & HRBP Managers to any areas of non-compliance and/or associated risks to the business

Skills: Employee Relations Expertise, Legislative Advising, Training Delivery, Negotiation Leadership, Advocacy Representation, Policy Development, Project Leadership, Risk Management

• Serve as contact for employees and supervisors for disputes/problems that arise in the workplace
• Serve as fact finder and investigator to determine the nature and extent of the workplace problem
• Provide a written report of investigation or fact-finding
• Communicate appropriate information with parties during the process
• Provide applicable university policy, procedure and workplace regulations to employees and supervisors for aid in resolution.
• Coordinate and analyze ADA reasonable accommodation requests
• Coordinate with third-party vendors to open claims, track claims, and review recommendations
• Engage in interactive processes with employee and supervisors to evaluate requests
• Work with employee/supervisor to communicate and implement any approved requests
• Monitor process and identify opportunities for improvements.
• Coordinate responses to complaints/grievances
• Ensure correct policy/procedure is followed

Skills: Workplace Dispute Resolution, Fact-Finding and Investigation, Report Writing, Policy and Procedure Communication, ADA Accommodation Coordination, Claim Management, Interactive Process Facilitation, Complaint Response Coordination

• Assist complainants/respondents with staff complaint/grievance process
• Provide appropriate assistance in the resolution of complaints according to applicable policy (fact-finding, mediation/meeting facilitation, etc).
• Conduct research on HR best practices and compliance efforts at universities and other employers
• Prepare reports on this information to inform HR processes and procedures
• Collaborate with team members to revise procedures and processes
• Provide specialist ER Relations and Employment Policy advice and solutions to operational management and team members
• Liaise with external providers of ER-related services including occupational health to deliver relevant and timely services
• Work in partnership with internal stakeholders to provide advice, support and recommendations with the implementation of commercial solutions
• Proactively follow up on agreed actions and within a suitable time scale including feedback on an outcome and advice has been followed
• Ensure employment policies and decisions are applied consistently across the business
• Complete all administrative tasks within agreed SLA’s

Skills: Complaint and Grievance Support, Mediation and Meeting Facilitation, HR Best Practices Research, Report Preparation, Procedure and Policy Revision, Employment Policy Advising, Stakeholder Collaboration, Administrative Task Management

• Serves as the first point of contact for members of management and employees seeking guidance on employee relations matters
• Performs intake and works independently to resolve employment issues
• Investigates/resolves low to moderate-risk level employee relations complaints, partners with management on policy compliance and interpretation, and provides consultation and guidance to managers with a resolution of conflict, corrective actions, grievances, performance management, leave and accommodation requests, separations, wage and hour questions, and facilitates fair and consistent application of organizational policies and procedures
• Escalates matters and notify appropriate parties
• Facilitates conflict resolution through direct mediation and/or counseling of employees.
• Builds and sustains relationships with all levels of client groups to be viewed as a resource to all
• Empowers managers by developing employee relations knowledge and skills and guides them to develop and maintain a workforce that reflects D-H values and is aligned with D-H’s strategic and operational goals
• Works with employees to facilitate the ability to address workplace concerns using appropriate D-H resources.
• Under the guidance of senior staff, conducts and/or assists in conducting investigations, prepares summaries and works closely with internal and external counsel in preparation of EEOC and other claims.
• Works closely with senior Employee Relations staff and other areas within Human Resources to identify potential areas of employee relations risk and develops and implements plans for prevention or mitigation
• Identifies and integrates trends, data, and information into recommendations and deliverables.
• Manages and represents D-H’s interests in grievance proceedings up to Level 3 to ensure that the process is fair and concerns are addressed and resolved promptly according to the procedures.

Skills: Employee Relations Guidance, Issue Resolution, Policy Compliance Advising, Conflict Mediation, Manager Empowerment, Workplace Concern Facilitation, Risk Identification and Mitigation, Grievance Management

• Develops HR policies ensuring that policies and procedures are up-to-date across the D-H system, and communicates significant changes in HR policies to the organization.
• Participates and provides assistance in the creation and implementation of system-wide initiatives, programs, or responsibilities that require employee relations expertise
• Such work including the promotion of diversity and inclusion and coordination of a system-wide approach to maintaining positive employer-employee relations in the context of a changing work environment and labor law environment.
• Under the guidance of senior staff develop printed and intranet resources pertaining to employee relations matters.
• Manages employee relations projects e.g., management of administration of unemployment claims and certain compliance programs.
• Ensures that all employee relations issues and investigation data are thoroughly, accurately and professionally entered into employee relations or HR information systems.
• Explores alternatives to existing services and identifies opportunities to improve policies, procedures and practices.
• Managing complex disciplinary, grievance and performance/ill-health capability situations.
• Support and guide Line Managers on decisions up to and including dismissal, providing advice on best practices and contemporary employment law challenges
• Support various consultation processes such as changes to terms and conditions
• Deliver regular updates at management meetings, host 2-day Management Induction program and run ad hoc learning events across the business.
• Make changes to existing policies and processes
• Educate managers through training, workshops and updates.

Skills: HR Policy Development, Diversity and Inclusion Promotion, Employee Relations Resource Development, Project Management, Data Management and Reporting, Complex Case Management, Consultation Process Support, Manager Training and Development

• Extensive investigation experience.
• Significant knowledge of employment policies, practices and employment law and regulations.
• Demonstrated management and leadership skills such as feedback, coaching and guidance of others.
• Ability to build solid relationships at all levels and influence collaborative outcomes.
• Excellent oral communication and presentation skills and ability to effectively communicate with all levels of management and across all functional areas, particularly senior levels (including business/function heads).
• Exceptional writing skills, including the ability to synthesize complex situations into summaries that highlight key details and support effective decision making.
• Self-motivated and with excellent attention to detail and accuracy.
• Strong analytical and organizational skills.
• Consistent demonstration of ownership and clearly holding self accountable for effective outcomes
• Ability to work well in a fast-paced, team-oriented, intense environment, and across multiple time zones.
• Fluent in English (writing and speaking), Bi-lingual skills

Qualifications: BA in Human Resources Management with 7 years of Experience

• Able to respond to a wide range of general or basic employee relations issues, performance management issues and ethics concerns within established policy and practices under moderate to close guidance.
• Able to think logically and, with oversight, provide sound, appropriate and professional guidance and recommendations to clients across a range of employee relations issues
• Experience in conducting investigations and managing end-to-end processes across a range of UK/Ireland employee relations cases, through to successful conclusion, with guidance/oversight by a senior team members
• Ability to contribute to EMEA and global policy development and other ad hoc employee relations projects
• Excellent communication skills to enable effective and pro-active partnering with clients, stakeholders and partners, including HR and Legal colleagues
• Able to demonstrate sound employment law knowledge across
• Experience in an ER or HR generalist role or relevant study with the desire to develop a career in ER
• An analytical and inquisitive mind with the ability to actively listen and question to build a better understanding
• Ability to multitask and work within a fast-paced environment
• Good aptitude for systems (Genesys, Salesforce, SuccessFactors/SAP, Google Suite)
• Ability to thrive in an evolving environment
• Curiosity and empathy, with an eye for the bigger picture

Qualifications: BA in Industrial and Organizational Psychology with 6 years of Experience

• A passion for providing an expert and professional ER service
• Practical knowledge of federal and state employment law
• Experience managing union relationships
• Tertiary qualifications in HR/ER/IR or employment law
• Significant experience providing advice and support to managers in an ER/HR capacity
• Excellent communication skills
• Ability to build rapport and partner with key internal stakeholders
• Solutions focused with a strong customer orientation
• Experience within HR and ER casework,
• Experience working in the Education sector
• Understanding and practical application of employment legislation and issues including diversity in employment.
• Experience in managing discipline/grievance/capability/redundancy/ absence issues.

Qualifications: BS in Business Administration with 5 years of Experience

• Proven ER experience within a fast-paced, multi-site retail/commercial environment
• Ability to work with and influence at all levels including senior leaders, on a variety of issues
• Ability to make sense of complex and sometimes contradictory information to effectively solve problems through building capability and not always providing the solution
• Practical knowledge of UK Employment legislation
• Excellent analytical skills and attention to detail
• Good working knowledge of Google Suite and a good understanding of MS Office tools
• Ability to build effective relationships at all levels of the business.
• Ability to handle conflict whilst maintaining discretion
• Excellent communication skills at all levels, with the confidence to manage and anticipate expectations
• Knowledge of local, state and federal employment laws and regulations
• Knowledge of Microsoft Office and HRIS systems
• Outstanding coaching, counseling, and conflict-resolution skills
• Strong analytical skills and a demonstrated ability to analyze, interpret information, and identify trends

Qualifications: BA in Labor Relations with 6 years of Experience

• Direct people leadership or HR experience
• Knowledge of Canadian employment law and regulations
• Demonstrated experience in aligning and integrating risk management with business and HR strategy, as well as complicated risk analysis
• Strategic thinking, analytical and problem solving capabilities
• Proven ability in establishing and managing relationships with senior level stakeholders
• Strong oral and written communication skills
• Experience in leading teams, coaching and mentoring
• Experience in managing performance driven by service level agreements and metrics
• Strong relationship management with a client focus
• Problem-solving and analytical skills
• Strong process management skills
• Experience working in a shared service organization

Qualifications: BS in Management Studies with 5 years of Experience

• Ability to build positive, collaborative relationships within the HR Department and at all levels of the organization.
• Outstanding interpersonal and communication skills to optimally address often complex and sensitive employee matters.
• Adaptable to fast-paced and quickly changing business units and work priorities.
• Proven attention to detail when reviewing HR analytics, employment offers, Letters of Understanding and program materials and processes.
• Excellent knowledge of federal and provincial legislation including the Canadian Human Rights Act, Employment Equity Act, Canada Labour Code, and the Employment Standards Act.
• Outstanding Excel, PowerPoint, and Word skills
• Ability to work through end-to-end complex employee relations (performance management, misconduct, absence management, investigations) cases
• Strong negotiation and influencing skills
• Ability to coach leaders to improve capability
• Experience working across and effectively influencing stakeholders across all levels within an organization
• Strong exposure to ER case management.
• Ability to work in fast-paced environments with good organisational and prioritization skills.
• Experience working on Complex ER Cases including Disciplinaries, Grievances, Performance Management, and so on.

Qualifications: BA in Organizational Behavior with 6 years of Experience

• Ability to model professionalism and integrity.
• Ability to organize and prioritize tasks in a fast-paced and often hectic working environment.
• Capacity to maintain strict confidentiality.
• Sound judgment and problem-solving skills.
• Excellent communication skills, both oral and written.
• Ability to think systematically and strategically.
• A high level of coaching skills.
• Team building, mediation, and facilitation skills.
• Negotiation, Leadership, and conflict resolution skills.
• Strong knowledge of current employment investigation practices.
• Knowledge of relevant laws and regulations such as labor, workplace health and safety, human rights, and employment standards.
• Strong Stakeholder Management skills, with the ability to engage at all levels of the organization.

Qualifications: BS in Sociology with 5 years of Experience

• Excellent Knowledge of UAE Labor Law
• Excellent English communication skills both written and verbal
• Excellent computer skills including MS Excel skills
• Able to provide remote ER support for a multi-site operation
• Well-organised with the ability to plan, prioritize and manage a high volume of casework and queries to meet deadlines
• CIPD qualification or working towards
• Proven track record of progression in various HR disciplines, Team Management and operational hospitality/leisure/guest service experience
• Multiple languages and Analytical skills
• Experience in coaching/training managers in employment relations-related skills, e.g., disciplinary, grievance, absence and performance management.
• Experience in supporting managers remotely (phone/email) on employment relations issues.
• Experience of high-level involvement in employment relations projects.
• Experience in developing effective relationships with internal and external stakeholders.

Qualifications: BA in Psychology with 6 years of Experience

• Experience, both in terms of providing advice and guidance and managing a high volume of cases, ideally from within a shared service environment
• Strong knowledge of employment law and experience in handling complex ER cases
• Experience in dealing with ACAS
• Excellent verbal and written communication and influencing skills, and ability to hold difficult conversations in a way that leads to the desired outcomes
• Excellent organizational skills, ability to meet deadlines, self-motivated, and ability to work at pace and accuracy with good attention to detail
• Experience in managing and prioritizing own workload in a high volume, demanding environment with changing priorities including project work
• Deals with highly confidential information discreetly, in accordance with GDPR regulations
• Able to work in a sensitive and diplomatic manner, while remaining confident and resilient
• Experience in building and maintaining strong, relationships effectively with teams and stakeholders both face-to-face, and remotely via telephone or Microsoft Teams
• Experience and confidence in communicating and challenging as well as supporting managers at all levels, flexing style
• Excellent coaching skills and effective questioning techniques
• Experience in applying best practices and a commercial outlook to people's issues

Qualifications: BA in Employment Law with 7 years of Experience

• Experience handling sensitive employee relations cases and the ability to provide consistent advice and guidance to managers on a variety of employment issues
• A good working knowledge of current UK employment law and its application
• Exceptional relationship management skills to partner with the business to build strong internal and external working relationships with stakeholders at all levels
• Excellent communication skills (both written and verbal)
• Strong HRIS skills in SAP HR or similar
• Competent in Microsoft Excel to an intermediate level
• Experience within a HR or Employee Relations Advisor role
• Comprehensive knowledge of Microsoft Applications
• Excellent influencing, networking and negotiating skills
• Experience in developing systems to improve processes
• High professional standards, methodical and diligent, with highly effective organizational skills able to manage workload to ensure tight deadlines are met.
• Ability to communicate effectively orally and in writing with a wide range of people at all levels.
• Ability to interpret and implement HR Policies.
• Ability to deal with difficult and sensitive situations in an appropriate manner.

Qualifications: BS in Communication Studies with 6 years of Experience