EMPLOYEE RELATIONS ADVISOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Jun 02, 2025 - The Employee Relations Advisor with a strong understanding of relevant employment legislation and a keen eye for detail. This position requires proven expertise in advising on conduct, capability, and grievance issues while managing high-volume environments with strong IT and communication skills. This role requires skills in guiding managers, producing ER reports, and supporting well-being, full inclusion, and diversity initiatives.

Essential Hard and Soft Skills for a Standout Employee Relations Advisor Resume
  • Conflict Resolution
  • Labor Laws
  • Employee Engagement Strategies
  • Negotiation Skills
  • Performance Management
  • HR Software Proficiency
  • Disciplinary Procedures
  • Compensation and Benefits
  • Policy Development
  • HR Analytics
  • Communication
  • Emotional Intelligence
  • Problem-Solving
  • Active Listening
  • Empathy
  • Adaptability
  • Team Collaboration
  • Time Management
  • Decision Making
  • Conflict Mediation

Summary of Employee Relations Advisor Knowledge and Qualifications on Resume

1. BS in Human Resource Management with 4 years of Experience

  • HR understanding and background, at entry level, having worked in ER or HR Officer role.
  • Good interpersonal skills (both verbal and written), influence and impact, working with others
  • Previous experience within an HR Helpdesk or HR Services Team.
  • Experience in ER case management and handling query resolution.
  • Experience within an HR environment working towards CIPD
  • Experience in using HR management information systems
  • Experience in reporting and analysing HR management information 
  • Excellent communication skills, both verbal and written
  • Knowledge of ER procedures and processes such as employment tribunals, disability, diversity and equal opportunities
  • Ability to communicate effectively with people at all levels
  • Experience within the Resources Industry, with mining, construction or maintenance knowledge
  • Intermediate to Advanced computer skills, including Microsoft Office

2. BA in Business Administration with 5 years of Experience

  • Knowledge of relevant employment legislation.
  • High attention to detail and levels of accuracy.
  • Proven ER experience including advising on conduct, capability and grievance issues.
  • Experience working in a high-volume environment.
  • High level of IT skills including MS Office Excel, PowerPoint and Word.
  • Ability to 'think outside the box' when under pressure / not afraid to challenge and offer solutions and recommendations.
  • Excellent planning and organizing skills and highly motivated.
  • Adaptable and capable of multi-tasking in a busy environment.
  • Excellent influencing and negotiation skills.
  • Excellent communication skills including face-to-face, written and oral.
  • Experienced in Guiding Managers in all things ER-related
  • Experienced in producing reports/analyses on ER matters/activity
  • Experience with Well-being, Full inclusion and Diversity

3. BS in Organizational Psychology with 6 years of Experience

  • Experience in conducting workplace investigations.
  • Experience working with large complex business groups and the ability to work with all levels of management.
  • Collaboration experience with senior management and legal teams (both internal and external).
  • Experience working within a shared services HR model.
  • Proficient knowledge of federal and state employment-related laws and regulations.
  • Experience executing plans to meet and exceed customer service level expectations.
  • Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
  • Experience evaluating information to determine compliance with standards, laws, and regulations.
  • Experienced in delivering ER training for SMT within an organization
  • Strong communicator at all levels face to face, over the telephone and by email, dealing with individuals from diverse backgrounds
  • Strong PC skills (Excel, Word, etc)

4. BA in Industrial Relations with 5 years of Experience

  • Knowledge of Employee Relations policies, practices and philosophy
  • Ability to possess a risk and control mindset able to follow published protocols for conducting investigations
  • Ability to apply technical knowledge and business acumen to a fact pattern to determine an appropriate solution
  • Strong analytical skills to identify issues and trends with an ability to absorb detailed information quickly
  • Strong interpersonal skills including emotional intelligence with an ability to respond appropriately to sensitive inquiries or complaints
  • Ability to apply a consistent and appropriate level of review when decisioning cases with appropriate escalation
  • Ability to work in a global, matrixed, and complex business
  • Strong organizational and time management skills with the ability to multi-task in a fast-paced environment
  • Ability to effectively influence across all levels and roles in the firm with demonstrated success in partnering with multiple stakeholders across competing priorities
  • Experience with Excel, Business Objects and Qlikview
  • Ability to utilize data and analytics for decision-making and process improvements
  • Knowledge of employment law
  • Adept at coaching people leaders and employees
  • Team player and adept at collaboration in a virtual, global environment

5. BS in Employment Law with 4 years of Experience

  • Advanced knowledge of employment laws and practices, the principles and practices of employee relations, human resources, and administration
  • Knowledge of sound techniques in all aspects of employee management
  • Knowledge of the organizations and operations of administrative programs.
  • Analytical skills to synthesize complex or diverse information. 
  • Ability to research information and analyze data to arrive at valid conclusions, recommendations, and plans of action. 
  • Problem-solving skills to gather and analyze information in order to identify and resolve problems in a timely manner. 
  • Planning/organizing of effective prioritization skills, and using time efficiently to develop realistic action plans.
  • Leadership ability to inspire and motivate others to succeed. 
  • Abiliy to provide and accept constructive criticism in positive manner. 
  • Ability to establish rapport in order to create trusting relationships. 
  • Excellent interpersonal and coaching skills.
  • Management skills to include staff in planning, decision-making, facilitating and process improvement. 

6. BS in Business Management with 5 years of Experience

  • Knowledge of Quality management by consistently looking for ways to improve programs to promote quality, accuracy and thoroughness.
  • Ability to display judgment by willingness to make timely and accurate decisions based on available information. 
  • Ability to exercise considerable judgment and discretion.
  • Excellent computer skills in a Microsoft Windows environment (Outlook, Excel, PowerPoint, Access, etc.) as well as overall database management and record keeping.
  • Ability to prepare comprehensive reports and represent ideas clearly and concisely, both orally and in writing. 
  • Ability to communicate clearly and persuasively in positive or negative situations in a group or one on one setting.
  • Ability to develop long-term plans and programs and to evaluate work accomplishments
  • Ability to apply and adapt practices and techniques to the special requirements of senior management
  • Ability to establish and maintain effective relationships with other management staff, employees, and the general public.
  • Ability to make critical decisions while prioritizing issues based on severity.
  • Ability to make sound decisions on sensitive issues, while balancing the needs of all parties.

7. BA in Communication Studies with 4 years of Experience

  • CIPD qualified or experience working in an ER Adviser capacity or human resources environment
  • Ability to analyze information which can be complex and conflicting to provide support to line managers and staff to resolve issues
  • Ability to balance the weight of evidence, assess the risks to the Bank and recommend courses of action on the back of this
  • Ability to liaise and engage with both internal and external legal counsel in order to present cases as clearly and accurately as possible and to limit risk
  • Experience managing a wide variety of complex, high-risk risk and sensitive employment-related cases from intake to investigation to resolution
  • Professional qualifications in Human Resources (e.g. CIPD, Master HR)
  • Ability to work in a fast-paced, dynamic environment with the ability to adapt to changing priorities
  • Strong written and verbal communication skills
  • Strong analytical skills and ability to exercise sound judgment based on policies, procedures, practices, risk factors and precedent
  • Excellent interpersonal and active listening skills with an ability to inspire trust and confidence and effectively influence the decision-making process
  • Knowledge of employment law for country/countries covered
  • Experience supporting Business Unit, Function or Region manager-level client groups
  • Excellent interpersonal communication skills including effective listening, speaking, and writing
  • Excellent attention to detail and follow-through

8. BS in Labor Studies with 5 years of Experience

  • Experience in developing workable solutions to complex problems, balancing the policy guidelines with the practicalities of implementation to deliver good outcomes
  • Excellent oral and written communication skills, note that written output could also be used in SARs, FOIAs and any potential or actual litigation, therefore accuracy and clarity
  • Experience in developing rapport with managers and staff to ensure a full picture can be established in order to reach soundly based recommendations
  • Strong personal resilience to deal with complex and sensitive personal cases
  • Total discretion and confidentiality when dealing with sensitive staff matters.
  • Familiarity with case management software
  • Excellent oral, written and interpersonal communication skills
  • Ability to meet competing deadlines in a fast-paced environment
  • Strong multi-tasking, time management, and organizational skills
  • Knowledge of federal, state, and local employment and government compliance regulations including FLSA, Title VII, FMLA, ADA, ADEA and other laws and regulations affecting the workplace
  • Ability to objectively and professionally coach employees and management through complex.
  • Able to recommend effective solutions to employee-related problems and issues by using judgment that is consistent with company policies, practices and standards while maintaining compliance with federal and state regulations
  • Ability to build and maintain effective and constructive relationships by being attentive and responsive, showing honesty and integrity in dealing with people
  • Strong computer proficiency and proficiency in the English language
  • Ability to effectively elicit/provide information to and from appropriate individuals (including supervisors, co-workers, and clients) via superior communication skills
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