• Educate, coach and guide leaders on performance management and elevation efforts, while ensuring adherence to philosophy and values 
• Provide leaders with upstanding advice to elevate performance and capability across teams and respective organizations
• Participate in and conduct investigations on employee relations matters and policy violations to evaluate and effectively address issues 
• Partner with HRBPs, legal and other investigative parties to thoroughly conduct the investigation and reach the best outcomes for the organization and employees
• Support the HR Operations on complex absence management and policy interpretation
• Provide quarterly business reviews of case outcomes, trends and data analysis to relevant leaders
• Ensure practices continue to align with the company’s core values such as disruption, Execute, Inclusion, Collaboration, Integrity
• Provide advice and guidance on the development, design and implementation of projects and programs to support unit people strategies, whilst delivering the Group-wide ER agenda.
• Partner with the business and be recognized as a specialist in delivering the employee engagement and ER/IR elements of change activities and programs determined by the CFU/CU business strategy.
• Develop and maintain key stakeholder relationships both within BT and with recognized Trade Union Officials and employee forum representatives

Skills: Performance Management Coaching, Employee Relations Expertise, Cross-functional Collaboration, Absence Management and Policy Interpretation, Data Analysis and Reporting, Core Values Advocacy, Project and Program Development, Stakeholder Relationship Management.

• Serve as a trusted advisor to HR colleagues, people managers and business leaders by providing guidance and counsel to ensure consistent and appropriate execution of policies and procedures.
• Counsel HR colleagues and leaders on performance management issues to ensure performance documentation is clear, effective and consistently applied.
• Conduct or oversee prompt, thorough and impartial investigations into complex, high-risk and/or sensitive workplace concerns, including harassment, discrimination, retaliation and other topics.
• Collaborate with the ER team, HRBPs, Legal, Compliance and business units to develop recommendations for remediation or other actions
• Design and assist in the implementation of action plans.
• Work collaboratively with key stakeholders to assess the impact of policies and practices and make recommendations to address areas of inconsistency or practice improvement.
• Analyze employee relations trends with assigned business partners to develop proactive strategies and solutions
• Assist in developing training programs and resources to proactively address workplace trends and risks.
• Maintain strong working knowledge of relevant employment laws for application to specific employee relations situations.
• Support internal and external legal counsel in responding to requests for information in connection with EEOC and similar agency charges and employment litigation.
• Lead and/or participate in Employee Relations and Human Resources projects
• Serve as a member of the HR Business Partner team and contribute to the execution of the company-wide people and culture strategy
• Lead human resources initiatives that drive results and accelerate innovation by partnering with business leaders on people strategy, organizational effectiveness, talent management, and performance management.

Skills: HR Advisory, Performance Management Counseling, Workplace Investigations, Cross-functional Collaboration, Action Plan Implementation, Policy Evaluation, Proactive Strategy Development, Training Program Development.

• Build trust quickly with employees across the organization
• Consistently exhibits high levels of discretion, integrity, and confidentiality.
• Perform ad hoc research and/or person-to-person follow-up on workplace issues with sensitivity and discretion.
• Maximize available sources to gather information and data needed to understand workplace issues using an objective and equitable lens, as well as a working knowledge of City of Seattle Personnel Rules, and Seattle City Light Workplace Expectations.
• Confer with City Light People Leaders, employees, and customers to gain an understanding of discrete issues arising in the workplace.
• Synthesize key facts and takeaways, providing a written or oral summary to assist the People & Culture team in identifying the best next steps and making recommendations to management.
• Track and document pending Employee Relations matter and proposed after actions.
• Assist with the identification of trends and opportunities for process improvements, new approaches or interventions, and aids in the development of comprehensive solutions.
• Collaborate with the Employee Relations team to support employees and People Leaders through often novel, complex, and sensitive problems facing employees.

Skills: Building Trust, Discretion and Integrity, Open-mindedness, Research and Follow-up, Data Gathering and Analysis, Issue Identification and Communication, Tracking and Documentation, Problem-Solving and Collaboration.

• Identify and manage risks within the employee relations remit - see, spot, mitigate, eliminate and escalate.
• Be the main point of contact for stakeholder groups to provide specialist employee relations advice on a wide range of topics including disciplinary, capability, grievance and absence matters.
• Manage a caseload of employee relations matters, including carrying out investigations
• Build the trust and confidence of leaders to enable them to make informed decisions, do the right thing and achieve operational goals
• Support leaders to effectively manage and engage teams and provide colleagues with an equitable and consistent experience that is in line with values
• Use data and insights to influence policy, ensure consistency of approach and monitor the colleague experience.
• Participate in HR policy review, identifying gaps and improvements and creating global and local policies
• Take a proactive approach to employee relations by identifying higher-level employee relations trends, adopting a lessons learned approach and recommending solutions. 
• Partner with HRBPs and leadership on execution.
• Provide insights and expertise that support efforts across the HR function to make targeted interventions, changes and enhancements
• Support HRBP’s in driving and managing organizational change effectively, such as restructuring (ER systems, policies, template documents, training and guidance)
• Provide coaching and guidance to ER Advisors on more complex cases.

Skills: Risk Management, Employee Relations Expertise, Case Management, Building Trust with Leaders, Team Engagement and Experience, Data-Driven Decision Making, Policy Review and Improvement, Proactive Employee Relations Strategy.

• Lead and support Work Council relations and all related activities
• Understand and follow labour legislation in all countries, ensuring full compliance
• Advise leaders about people-related matters
• Manage all activities related to labour issues working closely with external and internal counsel
• Support all HR matters during M&A
• Support development plans and hiring activities
• Drive organizational development, building a competitive organization
• Represent company culture and promote employee experience
• Lead and support continuous transformation
• Evaluate staffing needs and drive the workforce planning
• Support Performance Management process
• Support the execution of transactional activities.

Skills: Work Council Relations, Labour Legislation Compliance, People-Related Advisory, Labour Issue Management, M&A Support, Organizational Development, Company Culture Representation, Workforce Planning and Performance Management.

• Experience and ability to work effectively and collaboratively with people from diverse backgrounds both as customers and team members
• Ability to resolve a wide range of employee relations issues in creative ways
• Experience in the areas of employee relations, internal investigations, conflict resolution, grievance handling, and related matters
• Adaptability and flexibility working with change as well as considerable daily unpredictability and variety in the workplace
• Experience working in a unionized environment
• Significant experience of leading on employee relations matters gained within a large unionised organisation and with multiple stakeholders.
• Ability to have up-to-date and in-depth knowledge of UK employment law, and employee relations practices and experience of dealing with employee relations matters outside the UK would also be useful.
• Experienced in contributing to medium-term strategic and operational business planning and delivery of successful outcomes with a positive impact on the business.
• Analytical skills, including using data to inform decision making, and being able to weigh up and take decisions when there are unknowns and different possible solutions.
• Legal background and experience with employment law principles and effective risk management practices
• Experience conducting investigations and advising on a wide range of employee relations issues, including manager/employee conflicts, performance issues, or behavioral issues

Qualifications: BA in Human Resources with 5 years of Experience

• Extreme ownership of execution and operational excellence, including protocols, use of technology and disruption/innovation to help scale
• Strong interpersonal skills and the ability to interact and communicate verbally and in writing effectively with executives, senior leaders, members of management, and employees at all levels of the company
• Strong critical thinking and analytical skills, especially in complex and nuanced situations
• Ability to build human connections easily and deep emotional intelligence and objective empathy
• Experience designing core metrics to diagnose and improve organizational health and manager capability
• Adaptive critical thinking and judgment, especially in complex or ambiguous situations
• Ability to see situations from all perspectives and work through conflicts and complex performance concerns for the best possible outcomes for everyone involved
• Experience in learning and growth mindset, including understanding trends and continuously seeking to improve the experience for employees
• Experience in either an HRBP role or Employee Relations Advisory role or equivalent experience as an employment attorney practicing employment law
• Excellent coaching and training skills to elevate the leadership capability around performance improvement

Qualifications: BS in Organizational Development with 6 years of Experience

• Excellent coaching and training skills to elevate the leadership capability around performance improvement, fair and equitable practices and respect in the workplace policies.
• Experience with employment law principles and effective risk management practices.
• Experience conducting investigations and advising on a wide range of employee relations issues, including manager/employee conflicts or complaints, performance management, and behavioral and conduct issues.
• Strong analytical and problem-solving skills with the ability to organize and analyze data.
• Ability to establish strong relationships at all levels and across functions within the organization.
• Effective listener and persuasive communicator able to influence actions and outcomes.
• Experience and knowledge of EMEA (UK/Germany) and Canada legislation and law.
• Demonstrated passion for employee relations, investigations and employment/labor law.
• Solid understanding of federal and state employment and labor laws.
• Experience in conducting investigative work.
• Strong communication skills including listening, writing and presentation.
• Demonstrated ability to influence others.
• Strong interpersonal skills, can effectively interface and collaborate with employees at all levels of the organization.

Qualifications: BA in Business Administration with 5 years of Experience

• Experience leading a wide variety of complex employee investigations and providing employee relations consultations with moderate supervision.
• Ability to understand and use organizational metrics to identify trends to inform recommendations and solutions.
• Strong discernment and ability to understand business goals and functions, establish credibility, trust and partnership at all levels of the organization.
• Ability to support a positive work environment with careful and professional communication.
• Ability to generate consensus across diverse parties, influence high-impact decisions, provide critical feedback, and lead difficult conversations.
• Demonstrated ability to successfully apply creative solutions to solve root cause problems and deliver breakthrough results.
• Ability to independently handle multiple projects and deadlines simultaneously, while.
• Experience in balancing the achievement of short-term objectives with longer-term strategic organizational goals.
• Ability to learn quickly and learn through experience.
• Ability to analyze data and make connections across complex organizational or business concepts, to implement strategy, structure and processes.

Qualifications: BS in Psychology with 6 years of Experience

• Demonstrated solid judgment and experience assisting risk relative to the business
• Demonstrated project management, change management, and experience driving programs independently
• Effective communication and problem-solving skills
• Demonstrated empathy and experience driving inclusion work
• Experience learning and thriving in a constantly changing environment and to cultivate relationships across teams
• Experience using data to identify insights that drive action
• Experience helping global and/or matrix organizations scale
• Strong analytical and problem-solving skills with the ability to organize and analyze data
• Ability to establish strong relationships at all levels and across functions within the organization
• Effective listener and persuasive communicator able to influence actions and outcomes

Qualifications: BA in Labor Relations with 8 years of Experience