• Responsible for benchmarking against external best practices- to include technology & practices
• Responsible for educating leadership on legislation that impacts the organization (court rulings, Fed/State/Local legislation- additionally provides counter remedies as appropriate)
• Independently complete investigations on high-profile, complex, escalated issues
• Provide expert consultative support and oversight on workplace investigations, with the ability to identify and manage risk
• Advanced working knowledge of federal and state laws/regulations relating to the human resources field
• Engage Legal, Internal Audit, and other HQ functions on investigations, while streamlining, as appropriate
• Diagnosis ER trends and create robust ER solutions and strategies
• Key Administrator of the Employee Relations Systems
• Performs reporting for COE, SAA, and/or Leadership, including trending and root cause analysis
• Business Unit resource for EEO issues
• Lead and develop ER Specialists through direct and matrix alignment
• Regularly engage HR Consultants and HRBPs on ER trending and analysis, as appropriate
• Regularly and effectively communicate with Sr. Level Leaders, including HR, around proposed HR strategies and interventions to mitigate risk
• Explore Alternate Dispute Resolution options
• Provide coaching and counsel on workplace issues, consistent with policies and past practices, including performance management and terminations

Skills: Employee Relations Strategy Development, Workplace Investigation Management, Legal and Regulatory Expertise, Risk Management and Mitigation, Cross-Functional Collaboration, Employee Relations Systems Administration, Dispute Resolution, Leadership Coaching and Development

• Resolving employee issues and handling complaints to protect the general interests
• Developing and ensuring healthy work relationships and a supportive environment in the workplace
• Providing advice for managers and leaders with ER coaching and advice
• Leading investigations, developing recommendations, and resolving issues, working closely with legal and ER teams
• Proactively researching on the employment-related regulations, laws, practices
• Developing and implementing guidelines, processes, training programmes to educate employees, managers, and people team to strategically create the culture of respect, transparency, and trust
• Supporting the people team and handling any HR issues such as employee exits, performance improvement, organization changes, etc.
• Owning updates of all ER cases in the Pacific, analysing ER-related data, handling ER systems, and reporting to right people in a timely manner
• Creating a culture of prevention and risk mitigation
• Assisting in employment litigation cases
• Partner with senior leaders and HR teams to create and sustain positive employee relations programs and best practices tailored to business needs
• Design and conduct multiple positive labor relations trainings and communications
• Design, collect, and analyze multiple levels of employee feedback
• Conduct employee relations and vulnerability assessment programs
• Partner to engage in continuous improvement in communication vehicles and practices
• Analyze, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations across multiple business formats

Skills: Employee Relations Issue Resolution, Workplace Relationship Building, ER Coaching, Investigation and Issue Resolution, Regulatory Research, Training Program Development, HR Issue Management, ER Systems Management

• Conducts investigations in response to complaints involving reported employee workplace behavior issues, e.g. discrimination, harassment, etc., which may result in progressive discipline.
• Conducts interviews, collects all relevant facts, and drafts investigative reports based on findings relating to workplace behavior.
• Reviews investigation reports into workplace behavior and make recommendations based on findings.
• Handles grievances filed under the Whistleblower Policy (except for financial misconduct).
• Provides guidance to employees, and stakeholders regarding employee relations issues and policy interpretation and application.
• Works with HR teams and managers to address existing or potential employee relations issues.
• Collaborates with HR teams, employees, managers and other stakeholders on employee relations matters (such as behavioral issues, disciplinary actions, separations, policy application and enforcement).
• Participates in internal task forces to determine where policies/procedures should be reviewed or modified.
• Provides timely support to leadership on various people management issues.
• Remain current with knowledge related to human resources management by attending professional conferences and educational programs
• Support organizational change initiatives
• Partner and drive Diversity & CSR activities and initiatives
• Acts as a primary liaison between legal, risk, security and 3rd party agencies as appropriate
• Acts as HR lead for workplace violence situations to minimize or eliminate risk

Skills: Workplace Behavior Investigations, Investigative Reporting, Grievance Handling, Employee Relations Guidance, Collaborative Problem Solving, Policy Review and Recommendations, People Management Support, Workplace Violence Risk Management

• Provide guidance and high level of customer service while addressing questions from managers and employees regarding application of policies and procedures and specific situations / issues.
• Effectively address workplace issues and conflicts and strive to resolve them in a positive manner that benefits all parties and facilitates healthy work relationships.
• Develop and deliver training and guidance to company leadership on positive employee relations, engagement, conflict resolution, workplace respect, best practices and overall leadership effectiveness.
• Develop & enhance HR service processes to scale for company growth, ensuring quality customer service and adhering to company values and culture.
• Provide leadership and engage in the resolution of employee relations issues, investigate and offer recommendations/solutions to employee complaints of harassment, discrimination, and similar concerns, and advise managers in such as employee coaching, counseling, goal setting, performance monitoring and evaluation, employment laws and company policies.
• Proactively recommend new processes, policies, and procedures and modifications to existing processes and policies, assessing needs and facilitating improvements in order to meet organizational objectives.
• Ensure consistency in the application of employee relations practices through the influence of human resources processes and company leaders.
• Manage communications to employees and managers on relevant employee relations topics.
• Coordinate with Executive team and outside legal counsel as appropriate in policy and program development as well as ongoing management of issue resolution to ensure consistent application of company policies and U.S. Law.
• Collect, understand and analyze HR and Employee data to provide insight to HR leadership on trends, strengths and areas of improvement across multiple US sites.
• Developing action plans to mitigate risks and ensure fair and consistent treatment across locations.
• Stay current in state, federal and local employment laws and assist in ensuring compliance.
• Maintain HR documents and files per federal and state requirements and per company policy while ensuring accuracy and confidentiality.
• Perform other tasks to support and sustain a high-performing team.

Skills: Customer Service and Policy Guidance, Conflict Resolution, Training and Leadership Development, HR Process Development, Employee Relations Leadership, Process Improvement, Consistency in Practices, HR Data Analysis

• Mitigate risk and exposure by ensuring compliance with Company policy, US Department of Labor, State and Federal law
• Conduct thorough and objective employee investigations and follow up
• Advise leadership on organizational policy matters, audit procedures and make recommendations to improve Company practices
• Work closely with management and employees to build morale, improve work relationships, increase productivity and employee engagement
• Coach supervisors and managers in managing employee performance
• Assist the management team with corrective action and create disciplinary documents
• Ensure Equal Employment Opportunity in all employment practices
• Confirm all necessary employee and departmental paperwork is processed and completed
• Responsible for maintaining up-to-date personnel files and HR records
• Assist with the investigation of all complaints and follow up
• Participates in interrogatories, depositions or hearings with the appropriate entity (Labor, Unemployment Insurance Office, W/C Claims, and Legal proceedings) and provides accurate and timely information
• Prepares statistical reports and analyses for senior leadership
• Follow all safety and security regulations to ensure a safe work environment
• Conduct exit interviews, support people managers in managing potential risks in people
• Provide leadership and direction to employees in HR clerical roles and the Retention Supervisor

Skills: Risk Mitigation, Employee Investigations, Policy Advisory, Employee Engagement, Performance Management, Corrective Action, Equal Employment Opportunity, Personnel Record Management

• Conduct investigations and provide consultation on cases of people-related issues such as performance management, conduct/behavior, disciplinary issues, and other investigations
• Provide counsel and facilitate prompt and effective resolution of workplace conflict to address issues for employees, managers, and leaders in a manner consistent with organization's policies, practices and legal considerations
• Provide consultation and coach managers and people leaders on employee relations issues spanning all levels within the organization
• Provide advice and counsel on HR practices and policy
• Partner with ER Sr. Managers in conducting investigations, researching policies/practices, creating and gathering documentation, making recommendations and implementing resolutions
• Ensure compliance and consistency in the execution of Employee Relations cases
• Participate in the identification of employee relations trends and partner with ER Sr. Manager on identifying solutions
• Develop effective relationships with the business to promote good employee relations across the organization
• Interact with HR Business Partners and other HR functions to ensure a high level of employee satisfaction & engagement
• Maintain strict confidentiality throughout conversations and investigations. 
• Manage highly confidential human resources information and exercise sound judgment in handling or working with confidential data and situations
• Ensure that the Company operates within current and local employment law to maintain its reputation as a good employer
• Maintain strong business acumen while maintaining objectivity in work
• Work with several different HR Business Partners and several different parts of the organization's business units
• Manage multiple projects and cases at any given time
• Work with all levels of the organization including hourly and salaried workforce

Skills: Employee Relations Investigations, Conflict Resolution, Coaching Managers, HR Policy Advice, Collaboration with ER Managers, Trend Identification, Relationship Building, Confidentiality Management

• Monitors and manages expenditures, ensuring that all financial targets are met, and examines any areas where budgets/expenditures vary from the plan
• Assists with the definition and operation of effective financial controls and decision-making.
• Oversees resourcing decisions and planning for the team
• Partners with HR in the definition of jobs, recruitment, evaluation and selection processes.
• Reviews organizational development needs and training strategies to determine required learning and development outcomes for the team
• Provides guidance in the creation of development plans
• Monitors ongoing progress and provides coaching and mentoring and provides feedback
• Completes annual performance management reviews.
• Provides leadership and manages the daily operations of the employee relations staff to ensure policy and procedures are in compliance with the state and federal laws, HHS policies, procedures and guidelines.
• Works with human resources leadership to establish short and long-term goals and objectives, sets priorities and standards for achieving goals and manages evaluation activities.
• Establishes systems for setting priorities, planning activities, and organizing employee relations staff and resources to meet the needs of the HHS agencies, employees and management.
• Conducts employee counseling and evaluation sessions, including documentation of areas for improvement or exceptional performance and recommends appropriate personnel actions.
• Consults with HR management and the Civil Rights Office to standardize HHS system guidelines, policies and procedures for stakeholders, employees and managers.
• Ensures staff in the employee relations unit is responsive to customer needs and meets expectations.
• Consults with HR management and the Office of Chief Counsel to standardize HHS system guidelines, policies and procedures for stakeholders, employees and managers.
• Interprets and ensures consistent application of human resources policies, agency guidelines, and policy

Skills: Financial Monitoring, Financial Controls, Resourcing and Team Planning, Job Definition, Organizational Development, Employee Development, Employee Relations Leadership, Policy Interpretation

• Input, develop and manage the Trade Union relationship strategy to provide a voice for all employees
• Manage the negotiation of key strategic change initiatives with unions including the annual pay review
• Continuously contribute towards the improvement of Employee Relations processes and systems
• Provide solutions focused advice and support to line managers and colleagues on a range of employee relations issues such as disciplinary, grievance, performance management and policies & procedures
• Provide support to the business units in relation to Employee Relations issues
• Coach, advise and support the HR Business Partner (HRBP) team in the management of individual cases
• Manage complex employee relations cases and issues including WRC and Labour Court cases
• Act as a centre of expertise for HRBP team, HR and business on case management
• Create a culture of prevention rather than reaction by ensuring managers and colleagues are kept up to date on best practice and individual responsibilities
• Proactively build relationships with the various Trade Unions creating an open two-way dialogue relationship
• Regularly liaise and inform Trade Union representatives of changes that may impact on members
• Provide support to the wider People Experience team to ensure deliverables are achieved
• Manage a risk-aware culture that is aligned to the risk appetite of the Bank
• Identify Employee Relations risks and introduce mitigating controls and factors

Skills: Trade Union Relationship Management, Strategic Change Negotiation, Employee Relations Improvement, Advice on Employee Relations, HR Business Partner Support, Complex Case Management, Employee Relations Expertise, Proactive Culture Development

• Management of an Employee Relations Unit in providing direction and guidance, assigning tasks, prioritizing activities, and setting goals within the team
• Maintain a positive, productive work environment by responding to questions and concerns, proactively addressing issues, and advising team on best practices
• Conduct investigations in response to a range of employee relations concerns, including harassment, discrimination, retaliation, workplace violence, and other violations of rules, regulations, policies, and procedures
• Analyze and understand data and information quickly, with good attention to detail
• Work in high volume, fast-paced, dynamic environment with the ability to adapt with changing priorities
• Partner with Legal team in conducting investigations and HR leaders to provide counsel and facilitate prompt and effective resolution of workplace concerns
• Identify risk and drive consistency in employee relations issues and ensure the organizations approach to its employees is fair, respectful and consistent.
• Create and update HR policies and procedures that pertain to employee relations
• Conduct training on compliance with policies and procedures
• Analyze employee relations trends with Leadership and help develop proactive strategies, solutions, programs and policies
• Develop effective relationships with HR Business Partners to promote positive employee relations throughout the organization to ensure a high level of employee satisfaction and engagement
• Participate in projects led by the Employee and Labor Relations team
• Support staff and managers on employee matters, writing guidance notes on case management and providing resources on a wide range of factors affecting attendance and absence including matters relating to mental health, well-being, and resilience.
• Ensures compliance with corporate policies and procedures, as well as local laws and regulations related to employee relations
• Monitors employee relations trends and practices through the analysis of external and internal HR metrics that covers employment relations policies, identifying issues that may impact existing policies.

Skills: Employee Relations Management, Work Environment Improvement, Employee Relations Investigations, Data Analysis, Adaptability in Fast-Paced Environments, Legal & HR Collaboration, Risk Identification, HR Policy Development

• Drive and communicate the established company culture working in alignment with the leadership team, company mission and core values.
• Develop and manage Diversity, Equity, and Inclusion (DEI) initiatives, policies, and programs, oversee DEI Council, ERG groups, and DEI training
• Deliver employee reward and recognition programs that celebrate the company culture and align with company goals
• Develop and conduct employee engagement surveys and employee pulse checks, analyze results, and implement improvements
• Manage and complete applications for "Best Place to Work" awards and certifications
• Develop community outreach programs and coordinate employee volunteer opportunities
• Plan and execute employee activities and events (in person and virtual) for both in-office and remote employees
• Work in partnership with marketing team on effective internal communication including monthly employee newsletter
• Work closely with Candidate Experience and Employee Experience teams to proactively identify ways to create an impactful experience throughout the entire employee life cycle allowing them to attract and retain top talent
• Monitoring and tracking long term sickness absence matters including the management of health, referrals, and mechanisms for returning staff to Work,
• Update data repositories on confidential health & well-being matters, reporting promptly on emerging issues in liaison with senior staff.
• Liaise with the Estates Manager on staff risk assessments for maternity, health & well-being matters.
• Define and articulate targeted referrals to Occupational Health ensuring assessments are focused.
• Provide advice on employee assistance schemes to staff.

Skills: Company Culture, DEI Management, Employee Recognition, Employee Engagement, Awards Management, Community Outreach, Event Planning, Cross-functional Collaboration

• Strong written and verbal communication skills
• Ability to manage internal communications and external/client communications with detailed support and assistance
• Experience documenting workplace investigation reports
• Experience handling accommodation cases
• Ability to prioritize and handle multiple employee relations cases simultaneously, ensuring high quality and customer service standards.
• Good facilitation and training delivery skills.
• Experience supporting reorganizations and reductions in force.
• Relationship management, coaching and collaboration skills, with leaders at all levels and employees
• Demonstrates customer orientation and excellent customer service skills
• Demonstrates discretion, professionalism, confidentiality and judgment
• Experience engaging and partnering with legal counsel
• Excellent telephone manner with clear, concise and professional communication skills
• Ability to accurately collect information in order to understand and assess the clients? needs and situation
• Experience with HR Information systems and using Service Center technologies, ticket management, knowledge management, telephony, document management, etc.

Qualifications: BA in Human Resources Management with 4 years of Experience

• Strong background in Supervision in a union environment.
• Excellent oral and written communication skills.
• Basic knowledge of Labor Law with a general knowledge of Human Resources Management.
• Knowledge of National Labor Relations Act and Equal Employment Opportunity/Affirmative Action.
• Strong organizational, prioritization, and analytical skills.
• Ability to handle a wide range of complex and emotional issues.
• Proven ability to effectuate cultural change and achieve performance objectives.
• Successful candidate should have experience working in a Union environment, including collective bargaining and grievance handling.
• Strong leadership, interpersonal, problem-solving and decision-making skills.
• Ability to cultivate strong relationships and ability to influence.
• Fluent in Microsoft Office, Harrah’s 1 and timeworks.

Qualifications: BS in Business Administration with 3 years of Experience

• Experience managing, leading, and developing teams
• Experience in an HR Generalist, ER, or a related role conducting investigations related to Federal, State, Local employment, and Labor laws for a multi-site organization
• Extensive knowledge of workplace complaint investigations, union avoidance, employee advocacy and EEO compliance
• Demonstrated success in influencing employees at all levels of the organization in a consultative methodology
• Solid understanding of Federal and State Employment and Labor Laws
• Excellent verbal and written communication skills (i.e., investigation reports and case summaries)
• Organizational skills including the ability to effectively prioritize and meet deadlines, as well as multi-task in a fast-paced environment
• Technically proficient in MS Word, Excel, and PowerPoint
• Ability to establish trust and credibility
• Ability to communicate effectively and remain calm under pressure and in difficult situations
• Ability to maintain confidentiality with critical information
• Ability to partner and work with remote locations including different time zone and/or countries
• Experience in HR including performance management, org health, compliance, leave of absence, and accommodations
• Experience using case management system

Qualifications: BA in Psychology with 4 years of Experience

• Experience translating strategic goals/concepts into action plans and implementing initiatives at an operational level.
• Ability to analyze data, trends, and insights to identify the root cause of the event.
• Demonstrated experience in consulting and/or delivering diversity and inclusion recommendations and solutions.
• Strong written and verbal communication skills.
• Ability to build strong, inclusive, and collaborative working relationships.
• Strong conflict resolution skills.
• Strong presentation skills, must be able to confidently make recommendations to senior business leaders or HR/DI partners for improved employee relations and business results based on data and findings.
• Broad knowledge of employee relations, complex workplace investigations, federal and state laws/regulations (including but not limited to Title VII, ADA, ADAAA and FMLA).
• Ability to manage competing, high-priority demands
• Experience in prioritizing workload, managing projects and multiple responsibilities against strict deadlines.
• Ability to work independently and be part of a team environment while developing highly effective and valued professional relationships with peers, colleagues, and cross-functional teams.
• Ability to handle highly sensitive and confidential situations with objectivity.
• Bilingual Spanish speaking/writing
• Experience in the administration of Collective Bargaining Agreements

Qualifications: BS in Organizational Leadership with 5 years of Experience

• Experience with significant focus on employee relations issue management, conducting and managing investigations, and consequence management.
• Knowledge of US employment laws and regulations, and employment related agencies.
• Excellent email management skills.
• Experience working with HR information systems (e.g., PeopleSoft).
• Proficient in Microsoft Office 2016
• Centralized Employee Relations issue management work experience.
• Experience with Employee Relations and/or Compliance case management system.
• Virtual/remote work experience
• Understanding of the disciplines across the People organization specifically, Employee Relations and HRBP
• Experience with a client focused mindset to ensure delivery of an exceptional employee experience
• Highly organized with strong project management skills and strong attention to detail
• Strong written and verbal communication skills with a storytelling orientation
• Strong MS Excel and PowerPoint skills.
• Demonstrated effective problem-solving skills and managing in ambiguity and tight deadlines
• Ability to deliver on time and while displaying a heightened level of responsibility, confidentiality, integrity, and professionalism.

Qualifications: BA in Labor Relations with 4 years of Experience

• Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously
• Ability to build relationships and effectively partner at all levels to take appropriate action in addressing issues
• Knowledge of the latest regulations, trends, and best practices in human resources, including and in-depth understanding of federal and state employment and labor laws
• Ability to leverage understanding of employment law and HR policies, programs, and benefits to counsel employees and recommend appropriate solutions
• Exceptional communication skills, including a demonstrated ability to convey information clearly and concisely both verbally and in writing, strong mediation and counseling skills
• Ability to drive to effective outcomes during conflict resolution
• Ability to handle highly confidential and personal information in a professional manner
• Ability to act as an objective third party and unbiased advisor, effectively balancing advocating for employees with mitigating risk to the company
• Excellent instinct and judgment in selecting methods, techniques, and evaluation criteria for obtaining results in complex scenarios
• Experience in end-to-end case management of a wide variety of employee relations cases, especially complex or significant cases, including advising and managing stakeholders and decision-makers.
• Experience and understanding of key ER matters such as performance management, bullying, harassment, sexual harassment, discrimination, unfair dismissals, general protections claims, ill and injured workers, enterprise agreement disputes, and grievances.
• Exceptional conflict management and dispute resolution skills including a deep understanding of investigation processes, mediation and negotiation skills, and managing termination of employment or separation.
• Understanding and experience in participating in or managing Fair Work Commission matters, including representation in conciliation, mediation, and arbitration or hearing

Qualifications: BS in Industrial-Organizational Psychology with 5 years of Experience

• Understanding of employment law in the Netherlands and other European countries (France, Italy, Spain, Germany, Belgium, etc.)
• Excellent oral and written communication skills
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Excellent understanding of negotiation techniques
• Sound understanding of dispute resolution and compensation administration.
• Good listening skills as well as the ability to understand people's background and motives
• Ability to present information and bargain with employees and managers from different levels
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
• Fluency in English (both verbally and written).
• Solid understanding of Fair Work Commission practice and procedure.
• Excellent ability to build rapport with team members, stakeholders, legal professionals, unions and advisors in a way that creates trust and openness.
• Demonstrated ability to show care and empathy when managing cases.

Qualifications: BA in Sociology with 4 years of Experience

• Experience in interpreting and applying policy and procedure or related field
• Excellent communication skills. 
• Experience writing investigation reports
• Ability to communicate effectively and remain calm under pressure and in difficult situations
• Demonstrated success in influencing employees at all levels of the organization using a consultative methodology
• Outstanding organizational skills including the ability to effectively prioritize and meet deadlines
• Ability to establish trust and credibility
• Ability to maintain confidentiality with critical information
• Proficiency in Microsoft Word and Outlook
• Partner and work with remote locations including different time zone
• Previous experience in HR including performance management, org health, compliance, leave of absence, and accommodations
• Experience using case management system

Qualifications: BS in Management Studies with 3 years of Experience

• Fluency in English (reading/writing/speaking), additional fluency in Spanish (reading/writing/speaking)
• Practical understanding of Federal, State, and local labor laws and regulations.
• Experience with Paylocity or a similar HRIS.
• Ability to organize and manage multiple projects as well as juggle changing priorities while meeting deadlines.
• Ability to work independently as well as collaborate with others.
• Strong time management skills.
• Excellent interpersonal and effective communication skills, both verbal and written.
• Critical thinking and problem-solving skills.
• Ability to think creatively to find practical solutions to complex issues.
• Ability to effectively prioritize and manage multiple responsibilities.
• Ability to effectively deal with employees from all departments and levels of management, some of whom will require high levels of patience, tact, and diplomacy, collect accurate information, and resolve conflict.
• Ability to effectively present information and respond to employees from all departments and levels of management.
• Excellent organizational skills, attention to detail, and follow-through.
• Knowledge of Microsoft Office and G-Suite Products.

Qualifications: BA in Public Administration with 4 years of Experience

• Experience in managing complex ER cases including investigations, ill-health, dismissals, appeals, and report writing.
• Experience in a fast-paced matrixed organisation is helpful.
• Employment tribunal and litigation case management experience.
• Experience in training in investigations, mediation and some experience with unions and works councils.
• Strong written and verbal communication skills with attention to detail and accuracy.
• Problem-solving capabilities and are responsive to employee concerns and conflicting needs.
• Ability to handle difficult conversations, navigate complexities and disagreements and maintain neutrality in conflictual situations.
• Good judgment and able to articulate sound reasoning for recommendations to persuade stakeholders.
• Ability to recommend actions based on policy and practice and maintain relations with remote colleagues.
• Knowledge of labor, EEO, and wage and hour laws and applicable state statutes, with several years of experience with California-based employers.
• Excellent verbal and written communication skills.
• Able to work with diverse health care and administrative professionals at all levels of the organization.
• Excellent critical thinking and problem-solving skills, ability to maintain composure in stressful situations and to handle changing priorities.
• Ability to exercise significant patience, understanding and empathy, recommend solutions in a tactful and professional manner and the ability to maintain the integrity of confidential information.
• Analytical skills for evaluating data and programs and suggesting modifications.
• Sufficient technical skills to work with internal and external solutions for case management, training, and investigations.

Qualifications: BS in Human Resource Development with 3 years of Experience