• Recognizes patients’ rights and responsibilities and supports them in the performance of job duties.
• Respects patient’s rights to privacy and confidentiality.
• Collects and retrieves patient medical files.
• Ensures healthcare workers and employees can easily access relevant information for a specific patient’s chart or file when needed.
• Effectively, escalates and reassigns payor denials, issues, and correspondence to various departments.
• Processes, facilitates, and submits medical records requests.
• Coordinates with the insurance payment collectors on payor requests and denials.
• Prints and uploads medical record documents via online portals such as Availity, Navinet, etc.
• Documents patient accounts in a timely and consistent manner.
• Compiles medical record documents and provides timely payor responses.
• Tracks production and payor medical records request volume for process efficiency, according to the current production standards.

Skills: Patient Rights Awareness, Medical Record Management, Information Retrieval, Communication Skills, Payor Denial Escalation, Records Request Processing, Insurance Coordination, Documentation Tracking

• Contacts offsite clinic personnel to obtain additional medical record documentation.
• Provides timely email responses to medical record inquiries.
• Completes data entry, scanning, filing, e-faxing, medical records release, and attachments to payer websites and general misc. office duties.
• Sorts, tracks, and scans incoming mail.
• Attaches patient-specific correspondence to the patient's EMR.
• Researches and provides information for missing documents and/or escalation issues.
• Performs clerical tasks such as printing, ordering and distributing supplies, etc.
• View, have access to, and work with confidential financial data, and must adhere to strict confidentiality policies and procedures
• Shares knowledge gained with other staff members and works as a team member.
• Interacts with others in a positive, respectful, and considerate manner.

Skills: Medical Record Retrieval, Email Response, Data Entry, Mail Processing, EMR Attachment, Document Research, Clerical Support, Confidentiality Compliance

• Write, review, or execute plans for testing new or established document management systems.
• Analyze, interpret, or disseminate system performance data.
• Search electronic sources, such as databases, repositories, or manual sources for information.
• Operate data capture technology to import digitized documents into the document management system.
• Propose recommendations for improving content management system capabilities.
• Document technical functions and specifications for new or proposed content management systems.
• Assist in working with and training the global documentation team to improve font end processes.
• Learn about local referrals and markets to aid in strengthening the position with referral requests.
• Act as point of contact for report template questions
• Maintain data for Key Performance Indicators

Skills: System Testing, Performance Analysis, Information Retrieval, Data Capture, Content Improvement, Technical Documentation, Team Support, KPI Maintenance

• Be part of the Transition-in Team to transition operations from incumbent to NCI and then fulfill duties as the Document Management Specialist on the program.
• Controls, tracks, and updates the receipt, identification, categorization, recording, and documentation of all IT assets for all hardware, software, and infrastructure assets
• Processes hardware and software tasks in the ticketing system for new installs, uninstalls, database updates inquiries and disposals, updating asset records to the correct assignments.
• Monitors, reports and coordinates the maintenance of company assets with business owners, including new purchases and retirement of assets.
• Perform auditing through data collection and analysis for software and hardware to identify incorrect data entries, end-of-life, inactive software and hardware usage, and inactive users.
• Track configuration items (CIs) throughout their lifecycle (development, production, deployment, and operational support) until disposal.
• Reconciliation of asset records when discrepancies are discovered in the database through the audit process or independently discovered.
• Directs and consults on the purchase and installation of hardware and software assets including versioning, maintenance, pricing, and license quantity.
• Prepares and communicates recommendations for purchasing and removing software and hardware based on audit results and properly follows up to ensure recommendations are acted upon.
• Assists in the development of asset standards involving the identification, classification, and control of assets.
• Coordinate with other departments to ensure compliance for hardware and software assets organization-wide.
• Participate in monthly reviews to improve the audit process and recommend new auditing to maintain tighter controls around company assets.
• Provides reporting of audit findings to management.
• Participates in establishing organization-wide technical assessment approval criteria and standards at the Change Management Board (CMB).
• Evaluates the proposed change compliance with policy and standards in place.
• Determines if an existing system can meet the requirements.

Skills: Transition Management, Asset Tracking, Ticketing Management, Maintenance Coordination, Data Auditing, CI Tracking, Asset Reconciliation, Purchasing

• Field-to-field data definitions for images and previous documentation from other masters or sub-servicers on flow and bulk loans
• Work with ServiceMac vendors to ensure timely, accurate extraction, indexing, and ingestion of documentation into the imaging system, or to other vendors as applicable for servicing needs in support of the product lifecycle
• Evaluate existing management systems and procedures to assess effectiveness and efficiency
• Help define the standards for naming, governing, managing, describing, cleansing, moving, storing, searching, and delivering documentation.
• Documentation “flow” with document custodians and MERS
• Review and analyze documentation ingestion inconsistencies with internal partners to find a resolution
• Coordinate movement of files to and from various document custodian facilities.
• Request collateral files from investors' designated document custodians
• Ensure all needed documentation is obtained to efficiently process Paid in Full loans, Loss Mitigation, Bankruptcy, and Foreclosure proceedings.
• Ensure finalized documentation is retained in loan files or delivered timely to Custodians for various investors and Agencies.
• Ensure tracking information is updated and managed for any individual documents released from the collateral file as well as the full file, and inventory of same is maintained for reporting purposes.

Skills: Data Management, Vendor Coordination, System Evaluation, Standardization, Document Flow, Issue Resolution, File Coordination, Collateral Management

• Previous office/administrative experience
• Proven ability to grasp new ideas, concepts, and procedures
• Demonstrated strong attention to detail with excellent organizational skills
• Strong interpersonal and team skills
• Strong PC and Software skills, especially Microsoft Office products
• Previous document imaging experience
• Ability to maintain a positive attitude and composure in dealing with difficult situations
• Ability to be flexible and prioritize activities
• Demonstrated flexibility with schedules
• Proven ability to work in a fast-paced environment
• Administrative skill to scan numbers and rapidly notice likenesses and differences

Qualifications: BA in Library Science with 1 year of Experience

• Experience working with Document Management Software, such as Quantity
• Basic understanding of laws and regulations regarding document management.
• Familiarity with project management
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical and technical skills.
• Excellent and creative problem-solving skills.
• Ability to work in a matrix environment
• Strong focus on prioritization
• The ability to develop partnerships and build trust

Qualifications: BA in Archives and Records Management with 4 years of Experience

• Experience driving continuous improvement of business processes and technical operations.
• Superior written and verbal communication skills.
• Advanced competency in Microsoft Word, Adobe Illustrator, Microsoft Visio, or equivalent.
• Excellent oral and written communication skills with experience in interaction with customers.
• Good team player, able to manage multiple assignments, and adapt to changing client needs.
• Ability to learn and implement new processes quickly
• Ability to suggest process changes
• Able to work independently and as part of a team
• Self-starter and willing to take ownership of issues/processes
• A high level of accuracy with the ability to concentrate on detailed information for extended periods.

Qualifications: BA in Library Science with 3 years of Experience

• Office administration or executive administration experience.
• Strong ability to jump from one task to another while maintaining an organized workload.
• The ability to communicate with internal staff at all levels and areas of the business.
• Highly organized with the ability to handle multiple critical projects
• Bring a flexible mindset, positive attitude, and willingness to work with teammates on accomplishing tasks and responsibilities on an ongoing basis.
• Excellent time management and work prioritization skills
• Capable of completing assigned tasks with careful attention to detail
• Ability to thrive in a fast-paced and changing environment with ease and with minimal supervision
• Strong verbal and written communication skills
• Proficient with G Suite

Qualifications: BA in Data Management with 2 years of Experience

• Recent experience with leading successful improvement projects in an agile environment for organizations similar in size to GSA.
• Experience analyzing customer requirements and providing assistance with requirements development similar in size, scope, and complexity.
• Recent experience delivering emergent technologies to complex business solutions for stakeholders from multiple disciplines.
• Knowledge of Configuration Control to include the evaluation of change requests, proposals, and their subsequent validation.
• Experience controlling modifications to the system's design, hardware, firmware, software, and documentation.
• Knowledge of Quality Management and Configuration Management principles
• Hold Google Cloud Professional Collaboration Engineer Experience or Certification
• Hold ITIL Foundation certification as a minimum, Security+
• Active Directory working experience
• Experience working in a high-volume customer service-driven environment
• Excellent writing, grammar, and verbal communication skills

Qualifications: BA in Information Systems with 7 years of Experience