• Develop and distribute board book production schedule twice annually and adjust the schedule
• Oversee schedule and monitor production to ensure books are delivered to members according to CRI standards
• Troubleshoot production and scheduling conflicts/issues
• Review all board books according to established practice and quality standards
• Meet with other reviewers to respond to questions or issues and discuss additional edits following their review
• Liaise with departments regarding special material to be included in books throughout the season
• Review new business proposals for accuracy, actuarial deviation, and appropriate comparisons, and make any edits
• Maintain Proposal Review Log
• Develop and review captive summaries for brokers with a captive team
• Review and edit captive annual reports
• Know about Roberts Rules of Order

Skills: Scheduling, Production Oversight, Troubleshooting, Quality Control, Collaboration, Proposal Review, Report Development, Roberts Rules Knowledge

• Evaluate existing processes using interviews, workshops, document analysis, surveys, process maps, task and workflow analysis
• Identify strengths and areas for process improvement, establish links between similar activities, and suggest improvements
• Perform root cause analysis and provide recommendations for the design and improvement of processes
• Lead transformations of complex business processes
• Meet with business and technology stakeholders to identify, document, and scope opportunities
• Design process implementation ideas and identify risks and constraints
• Design and providing training to the team where required
• Analyze data for trends and recommend possible improvements/solutions
• Project Manage process improvement projects and ensure solutions are achieved on time and within scope
• Develop process recommendations for business based on a situational awareness of various business scenarios and motivations

Skills: Process Evaluation, Process Improvement, Root Cause Analysis, Business Process Transformation, Stakeholder Collaboration, Risk Identification, Training Design, Data Analysis

• Provides support to authors and task owners for document creation, revision, and archival.
• Oversee assignment and tracking of internal customer requests, including responsibility for service requests from other departments in the organization.
• Identify opportunities for improvement within the scope of work.
• Provide support during regulatory and internal inspections of Emergent quality systems.
• Assist with the development and ongoing maintenance of an electronic document management system.
• Publish Qualification Reports and Electrical Addendums for use by external customers
• Maintain and review PCN requests
• Help facilitate Change Review Board (CRB) meetings
• Maintain SharePoint and Document Repositories
• Provide Support to Customer Support Team
• Work with Qual Engineers to identify required data for new products
• Provide technical support on SharePoint repositories and the PCN system

Skills: Document Management, Internal Request Tracking, Process Improvement, Regulatory Support, Electronic System Maintenance, Report Publishing, PCN Management, SharePoint Support

• Develop reports based on the needs of end users and management to enable efficient real-time reporting
• Assist with issues or document processing
• Support IT Compliance
• Provide systematic troubleshooting of failed processes or system software and/or technical issues reported by users
• Quickly diagnose a problem and determine how best it can be fixed in the shortest amount of time with minimal disruption to users.
• Work closely with the DFS business teams to understand system functionality and requirements
• Manage and Maintain a suite of documents which are essential to the running of the business
• Design and execute user acceptance tests, functional tests, and system integration tests
• Assist in verifying that the products are usable and acceptable and function as intended from the end user's point of view
• Investigate, document, and log possible software defects found during the test execution phases - system test, user acceptance test, integration test, and re-test resolved defects when corrected by the Development Team
• Ensure procedure and process documentation are updated to reflect system changes

Skills: Report Development, Document Processing, IT Compliance Support, Troubleshooting, System Diagnosis, Business Requirements Analysis, Document Management, User Acceptance Testing

• Support global technical documentation projects and elect techniques and recommend modifications best suited to produce desired results.
• Collaborate with Project Teams, Project Management, Product Managers, and other Technical
• Document representatives and Management to acquire information.
• Coordinate with internal customers, ensure regulatory compliance, and acquire approvals.
• Ensure the quality and technical accuracy of the content and that it aligns with regulatory requirements.
• Manage updates and revisions of technical documentation and electronic files.
• Manage documentation change processes such as design control processes.
• Communicate project status and issues to Project and/or Core Teams, Project Management, Analysts, Technical Writers, Coordinators, and Management.
• Submit project documents for approval.
• Read, understand, and follow documentation and department procedures, including global procedures.
• Ensure that skills are maintained continually to support Technical Publications activities and objectives.
• Participate in the process of continuous improvement efforts.
• Ensure integrity of data and document use
• Customer data and quality and regulatory data following ISO standards to internal quality and production standards.

Skills: Technical Documentation, Regulatory Compliance, Project Coordination, Content Accuracy, Documentation Management, Change Process Management, Communication, Continuous Improvement

• Experience performing support-related services.
• Experience in an office environment
• Competent in general clerical principles, practices, and techniques
• Experience organizing and maintaining files and records database/recordkeeping systems
• Experience preparing routine, non-complex documents, and taking technical direction from a diverse group of employees.
• Excellent written and oral communication skills.
• Strong organization and time management skills.
• Capable of performing quality assurance work that is measured in final product and/or production.
• A keen eye for detail and inaccuracies.
• Basic knowledge of MS Office (Word, PowerPoint, and Excel)

Qualifications: BA in Business Administration with 1 year of Experience

• Relevant experience in customer service, medical/liability insurance, case administration, or legal environment
• Ability to read and interpret documents such as legal files, business correspondence, and procedure manuals
• Ability to read and write business correspondence
• Ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators, and employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure
• Ability to understand and interpret statistical reports, financial/fee schedules, data charts, and graphs.
• Possesses the ability to solve practical problems with a variety of variables
• Exercises sound judgment to make decisions in a manner consistent with the essential job functions
• The ability to determine importance as well as when to elevate problems to a supervisor.
• Proficiency with Microsoft Office Suite and web-based case management systems.

Qualifications: BA in History with 2 years of Experience

• Basic experience in dealing with client credit documents
• Experience working within a financial institution
• Previous experience working in a credit documentation team
• Excellent interpersonal skills with an ability to communicate at all levels
• Strong organizational skills and strong attention to detail
• Ability to work independently, self-motivated with the ability to prioritize work and meet tight deadlines
• Familiarity with credit and lending products (some legal knowledge)
• A General market knowledge
• Knowledge of credit products in European countries
• Ability to suggest improvements and engineer process changes
• Strong Word and Excel skills, with a control and risk mitigation mindset

Qualifications: BA in Information Management with 6 years of Experience

• Experience working in loan documentation
• Working knowledge and experience with business entity documentation including partnership agreements, trust agreements, corporate documentation, and limited liability companies
• Strong knowledge of commercial and consumer loan documentation, including loans secured by real property, UCC Filings, titled vehicles and equipment, pledged assets, and contracts
• Must have expertise in dealing with borrowers, escrow, and title
• Must have strong customer service ethics and team-building skills
• Ability to prioritize, organize, and produce in a high-volume, deadline-driven production workgroup
• Must be detail-oriented and self-motivated with the ability to work independently
• Strong grammar, composition, and analytical skills
• Proficient in Windows applications, including Microsoft Word, Excel, and Outlook
• Fluent in English and solid understanding of French

Qualifications: BA in English with 4 years of Experience

• Technical documentation experience or relevant business and technical experience
• Experience with Cloud-based documentation tools
• Strong quantitative and logical thinking skills combined with the ability to think creatively and understand relationships between data.
• Proven technical documentation experience.
• Experience using Analytic tools to assess data quality and present findings to stakeholders.
• Ability to quickly learn and understand new software products and concepts, including the ability to self-instruct using available texts and other resources.
• Excellent organizational skills with an emphasis on the ability to organize tasks, manage multiple projects, create and maintain documentation, prioritize work, and meet deadlines with minimal direct supervision.
• Excellent written, communication, and interpersonal skills
• The ability to interact across multiple departments and levels within a medium to large size enterprise.
• Ability to work independently or with minimal instruction.
• Advanced level abilities in ad hoc analysis tools such as Microsoft Excel, including knowledge of pivot tables and v-lookups to collect, transform, and evaluate data
• An open mindset, with the ability to quickly adapt to new technologies and learn new practices

Qualifications: BA in Library Science with 7 years of Experience