Published: Nov 28, 2024 - The Director of Inside Sales oversees all aspects of inside sales operations, including agent development, performance tracking, and process optimization to ensure sales targets and KPIs are consistently achieved. This position drives a high-performing sales culture through strategic recruitment, continuous training, and collaboration with cross-functional teams to develop effective campaigns and maintain top-tier business partnerships. This role ensures compliance with sales policies, conducts detailed performance analyses, and delivers actionable insights to drive business growth.
Tips for Director of Inside Sales Skills and Responsibilities on a Resume
1. Director of Inside Sales, Summit Growth Solutions, Fort Collins, CO
Job Summary:
- Goal achievement of 100% on a monthly, quarterly and annual basis
- Grow inside sales team into a predictable profit center by driving leading and lagging metrics and activities
- Build a repeatable sales process and implement it across all agents and managers
- Train, coach and develop reps and managers to create a pipeline of internal talent with high retention of top performers
- Build a high-energy sales culture focused on organic growth, lifetime customer value and ethical sales practices
- Develop Go-To-Market sales strategies from top to bottom of the funnel for Medicare Supplement, Advantage, Part D and ancillary products (Cancer Indemnity, etc)
- Quickly and effectively manage performance and productivity issues, always have a plan ""B"" in place to ensure predictability of the Inside Sales function — serve as a catalyst for change and continuous improvement
- Run and review quantitative performance metrics, identify and execute on opportunities for the team to drive enhanced performance
- Establish best practices in discovery and early pipeline generation by learning prospects' goals, challenges, and curr
- Ownership of sales planning, performance metrics, forecasting, and reporting for the inside team.
- Responsible for the recruitment, leadership, management, and strategic development of Sales Associates.
- Successfully lead, develop and communicate a common strategic direction.
Skills on Resume:
- Sales Leadership (Soft Skills)
- Sales Process Development (Hard Skills)
- Performance Management (Soft Skills)
- Go-To-Market Strategy (Hard Skills)
- Data-Driven Metrics (Hard Skills)
- Sales Culture Building (Soft Skills)
- Forecasting and Reporting (Hard Skills)
- Problem Solving (Soft Skills)
2. Director of Inside Sales, Aspire Business Group, Des Moines, IA
Job Summary:
- Coach and direct the work of multiple inside sales teams who are responsible for selling organizational products or services through many channels.
- Establish sales quotas for teams and individuals and tracks performance against expectations.
- Oversee all aspects of sales order management
- Manage US sales forecast process
- Establish specialized or targeted sales strategies or calling plans.
- Provide competitive assessments, product or sales training, or pricing and contracting assistance to the sales team.
- Develop and oversee outreach goals, activities, resource planning and reporting for the Inside Sales Team.
- Manage, lead and develop a team of highly motivated, customer-focused sellers
- Develop and implement sales and go-to-market strategies that meet/exceed overall corporate goals
- Plan and directed all inside sales for the team, including planning and implementing forecasts, staffing, and team training
- Manage and monitor key sales pipelines and performance indicators to ensure financial goals
- Conduct regional sales forecasts, territory planning, demand generation, deal strategy development, and trend analysis.
- Maintain direct customer relationships and grow key accounts in order to lead by example.
Skills on Resume:
- Team Leadership and Coaching (Soft Skills)
- Sales Quota Management (Hard Skills)
- Sales Order Management (Hard Skills)
- Sales Forecasting (Hard Skills)
- Sales Strategy Development (Hard Skills)
- Training and Development (Soft Skills)
- Sales Pipeline Monitoring (Hard Skills)
- Customer Relationship Management (Soft Skills)
3. Director of Inside Sales, Pinnacle Sales Strategies, Albany, NY
Job Summary:
- Manage all aspects of the personnel to oversee the teams’ performance along with (but not limited to) agent development, coaching/training, and disciplinary action
- Set and track sales targets and KPIs
- Drive a rhythmic structure of daily, weekly and monthly performance
- Continually optimize the sales process to maximize the efficiency of the selling process
- Proactively collaborate with Work Force Management and HR regarding staffing to ensure adequate capacity to meet the growth plan
- Inspire and foster a high-performing sales culture
- Recruit and develop team that will lead the business forward
- Collaborate with the other business sales channels and marketing to develop new sales campaigns
- Execute sales analysis, prepare sales reports and suggest improvements
- Ensure sales, regulatory and legal policies and procedures are met
- Conduct performance appraisals, organize ongoing training and address performance issues when necessary.
- Conduct ongoing meetings to discuss account strategy and forecasts.
- Coordinate regular training sessions for Sales team, to include product and industry updates, sales strategies, selling skills, etc.
- Responsible for maintaining and strengthening partnerships with Carousel’s top business partners.
Skills on Resume:
- Personnel Management (Soft Skills)
- Sales Target Tracking (Hard Skills)
- Performance Management (Hard Skills)
- Sales Process Optimization (Hard Skills)
- Staffing Collaboration (Soft Skills)
- Sales Culture Development (Soft Skills)
- Recruitment and Development (Soft Skills)
- Sales Reporting (Hard Skills)
4. Director of Inside Sales, Elevate Revenue Partners, Knoxville, TN
Job Summary:
- Exceed Revenue, Scorecard and Consumption targets
- Deliver strong, sustainable YOY growth for Keeper Security by exceeding defined targets for revenue growth
- Maintain a healthy sales opportunity pipeline measured by coverage ratio and ensure adherence to corporate standard tools and operational processes
- Drive deep Customer and Partner Engagement
- Ensure high quality customer and partner experiences through thoughtful Account Planning, Executive Engagement and co-selling with Partners
- Coach team members on engaging deeply at the Executive level, including adding value to key lines of business - finance, marketing, HR, sales, service
- Ensure deployment strategies are in place for owned products in managed accounts
- Lead and Inspire the Team
- Cultivate a healthy, diverse, and inclusive sales culture in support of Keeper Security’s core values, mission and Bold Ambitions
- Execute all aspects of hiring, developing, coaching/mentoring, appraising, rewarding and holding his/her reports accountable for assigned job responsibilities and results
- Oversee a fast-growing Inside Sales / Sales Development unit EMEA, consisting of 20 Sales Development Reps, 2 Sales Analysts and 2 Managers, with focus on enterprise sales.
- Recruit, maintain and develop top talent within Applause.
- Continue to foster an environment of coaching and innovation.
Skills on Resume:
- Revenue Growth (Hard Skills)
- Sales Pipeline Management (Hard Skills)
- Customer Engagement (Soft Skills)
- Executive-Level Coaching (Soft Skills)
- Product Deployment (Hard Skills)
- Team Leadership (Soft Skills)
- Talent Recruitment (Soft Skills)
- Coaching Culture (Soft Skills)
5. Director of Inside Sales, Horizon Sales Group, Cedar Rapids, IA
Job Summary:
- Lead daily activities of new business inside sales team and a team of renewal sales professionals, including 2 team leaders in the organization structure.
- Responsibilities include ongoing mentoring and support, performance evaluation, training-plan definition, and problem-solving.
- Provide guidance and expertise to the team in the day-to-day management of account activities within territory, including performance management.
- Learn and understand all sales processes and drive continued productivity improvements, suggesting improvements, implement, and monitor the impact of these changes over time.
- Manage forecasting activities, preparing internal reports for management, month-end bookings, develop understanding and strategies to minimize churn, setting strategy and tactical approaches for maximizing new business sales and renewals retention rates across the APAC Region.
- Hire, develop and retain top inside sales and renewals sales talent, managing the development of career plans for employees.
- Own responsibility for achieving monthly/quarterly revenue targets through accurate forecasting and developing key sales skills within the team.
- Gain a thorough understanding of products, pricing, and the competitive environment.
- Learn and understand all sales processes and drive continued productivity improvements, suggesting improvements, implement, and monitor the impact of these changes over time.
- Openly communicate and build relationships with key Barracuda partners and customers across the region.
- Gain a thorough understanding of products, pricing, and the competitive environment.
Skills on Resume:
- Team Leadership (Soft Skills)
- Performance Management (Soft Skills)
- Sales Process Optimization (Hard Skills)
- Forecasting (Hard Skills)
- Talent Development (Soft Skills)
- Revenue Achievement (Hard Skills)
- Product and Market Knowledge (Hard Skills)
- Customer Relationship Management (Soft Skills)
6. Director of Inside Sales, Momentum Sales Solutions, Waco, TX
Job Summary:
- Develop and manage sales plans, processes and activities to convert inbound MQLs from several sources (external marketing, website, social media, nurture campaigns, etc) into SQLs.
- Develop messaging and scripts to increase lead conversion rates to develop opportunities.
- Ensure that the team has the knowledge, skills and developmental plans to overachieve in assigned quotas.
- Manage follow-up and related activity on leads generated through the Digital Hands website.
- Supervise and manage quotes, statement of work, and related activity to close business serviced by the ISR team.
- Collaborate and support Channel Sales with bids and quote activity serviced by the ISR team in partnership with the Channel Sales Team
- Collaborate and support with Customer Success to manage upsell and renewal activity.
- Supervise Lead list management activities such as curation, formatting, and categorization within CRM and Marketing Automation Tools
- Ensure that all sales opportunities are being touched by the ISRs, and accurately recorded and maintained in sales tech stack to enable accurate monthly, quarterly, and annual revenue forecasts.
- Ensure personal and team sales and revenue goals are achieved.
- Provide regular reporting to Digital Hands Management team related to ISR activity and quota attainment, including forecasting of current activity.
- Be the focal point for the MQL to SQL sales strategy and operations.
Skills on Resume:
- Sales Planning (Hard Skills)
- Lead Conversion (Hard Skills)
- Team Development (Soft Skills)
- Lead Follow-Up (Hard Skills)
- Channel Sales Collaboration (Soft Skills)
- Upsell and Renewal Management (Soft Skills)
- CRM Management (Hard Skills)
- Sales Reporting (Hard Skills)
7. Director of Inside Sales, Peak Revenue Strategies, Billings, MT
Job Summary:
- Ensuring topline revenue and net profitability of the business
- Collaborating with inside sales team members to create go-to-market plans
- Focusing on competitive plans, margin growth, customer breadth and depth
- Conducting team meetings to go over results, strategy and go-to-market plans
- Motivating the team to deliver on performance metrics
- Understanding the market drivers, key competitors and products within the computer products industry
- Providing management and leadership to the inside sales team
- Developing direct reports through one one-on-one training
- Assisting in hiring and retaining top-talent team members
- Stakeholder management is essential for this role by collaborating with Marketing, Go-to-market and direct sales teams on demand generation plans.
- Drive rigorous sales development execution, ensuring accurate forecasts and total transparency.
- Motivate individuals to succeed through impassioned leadership, coaching, creative sales incentives, and broadcast of results.
- Lead EMEA wide projects to drive Enterprise growth, keeping the organisation’s processes and methodologies agile and ahead of the market.
Skills on Resume:
- Revenue Management (Hard Skills)
- Go-to-Market Planning (Hard Skills)
- Competitive Analysis (Hard Skills)
- Team Motivation (Soft Skills)
- Market Knowledge (Hard Skills)
- Talent Retention (Soft Skills)
- Stakeholder Collaboration (Soft Skills)
- Sales Forecasting (Hard Skills)
8. Director of Inside Sales, Dynamic Growth Network, Madison, WI
Job Summary:
- Lead and grow a team of Inside Account Executives to achieve and exceed sales goals
- Drive execution of sales strategies across the inside sales team, ensuring processes and metrics
- Play an active part in the sales processes of the team, approaching the role with a lead-from-the-front perspective
- Analyze, present and act on operational metrics such as forecast, pipeline, and close rate
- Build a world-class Inside Sales organization by recruiting and developing top sales talent
- Apply leading-edge methodologies and tools for B2B technology outbound prospecting
- Build a culture that inspires achievement and growth
- Leverage highly collaborative relationships with internal teams, establishing a culture that inspires achievement and impact for the entire Solera team
- Recruit, train, lead, inspire, and motivate the ISR sales team to help them achieve sales plans and activities.
- Build and maintain exciting incentive programs for ISR team.
- Build and promote a cohesive, customer-centric team with strong internal relationships.
- Collaborate with leadership to refine existing services and identify new solutions.
Skills on Resume:
- Team Leadership (Soft Skills)
- Sales Strategy Execution (Hard Skills)
- Sales Process Involvement (Soft Skills)
- Operational Metrics Analysis (Hard Skills)
- Talent Recruitment and Development (Soft Skills)
- B2B Prospecting Methodologies (Hard Skills)
- Sales Culture Building (Soft Skills)
- Cross-Functional Collaboration (Soft Skills)
9. Director of Inside Sales, Visionary Sales Solutions, Salem, OR
Job Summary:
- Create, reinforce and drive the ISR charter, SLAs, and KPIs
- Recruit and train new Inside Sales team members, while providing ongoing mentorship and leadership
- Manage the team through objective metrics to drive productivity, provide motivation and report on progress
- Provide training on buyer personas, outbound prospecting techniques, and general sales skills.
- Own communication of compensation plans to team members
- Work closely with the sales and marketing teams
- Continuously improve demand generation processes and best practices
- Enhance sales materials and sales tool
- Report revenue growth and sales activity to leadership
- Provide support Rep’s presentations, strategy and account mapping
- Maintain an accurate pipeline of all opportunities, contacts and account history in Salesforce.
- Provide the highest level of service to both internal and external customers including external relationship management
- Managing, optimizing and scaling the Inside Sales team
- Hiring, training, coaching and supervising a team of Inside Sales Reps and empowering and enabling them to achieve sales goals
Skills on Resume:
- Sales Metrics Management (Hard Skills)
- Talent Recruitment and Training (Soft Skills)
- Team Performance Management (Soft Skills)
- Sales Training and Development (Soft Skills)
- Compensation Plan Communication (Soft Skills)
- Cross-Department Collaboration (Soft Skills)
- Demand Generation Optimization (Hard Skills)
- Pipeline Management (Hard Skills)
10. Director of Inside Sales, Trailblazer Revenue Group, Lincoln, NE
Job Summary:
- Ensure Inside Sales team meets monthly revenue and margin targets
- Manage and coach team daily, to include mid-to-high level transaction support and leadership
- Achieve assigned monthly prospecting, account management, and acquisition objectives
- Directly manage and close leads, accounts, and transactions
- Run daily/weekly stand-ups and one-on-one meetings with team members
- Establish a sales coaching and development program to develop the existing team
- Improve team member capacity and accountability of entire team
- Collaborate with Logistics, Business Development, and other departments within the organization to maximize sales and improve the selling process
- Ensure the Inside Sales team is using and capturing all required information in reLink Medical’s systems
- Meet all personal and team-based qualitative and quantitative targets
- Ensure all direct reports are following company policies and procedures
- Provide assessments on competitive products, conduct sales training to support the inside sale team
- Develop and implement innovative and relevant sales and go-to-market strategies
- Maintain direct customer relationships and grow key accounts
Skills on Resume:
- Revenue Management (Hard Skills)
- Team Leadership (Soft Skills)
- Account Management (Hard Skills)
- Lead Management (Hard Skills)
- Sales Coaching (Soft Skills)
- Cross-Department Collaboration (Soft Skills)
- Process Utilization (Hard Skills)
- Sales Strategy Development (Hard Skills)
11. Director of Inside Sales, Velocity Sales Innovations, Little Rock, AR
Job Summary:
- Build an inside sales team for lead generation.
- Own the hiring, scheduling, training and management of a remote sales team which includes
- Developing a talent strategy that attracts a certain skill set needed for a high-performing and evolving team
- Communicating team objectives in a way that promotes teamwork and creates a strong sense of shared goals among team members
- Monitoring and managing the training needs of the team
- Creating a team-oriented, productive and positive work team culture
- Work collaboratively to facilitate the design, development and implementation of policies, procedures and practices related to call center/sales team operations
- Record and monitor all daily team activities in CRM for needed actions and follow-ups
- Define the remote team’s primary KPIs and metrics to ensure they meet monthly and quarterly revenue and activity targets
- Develop a total rewards system for the Sales team that aligns with sales goals
- Energetically interact with field sales to discuss project opportunities and be the lead, in many cases, to see the opportunity through to the finish
- Develop short and long-term strategies and targeted initiatives, identify key hospitals for nationwide lead generation such as managing, scaling and achieving growth
Skills on Resume:
- Team Building (Soft Skills)
- Remote Team Management (Soft Skills)
- Talent Strategy Development (Hard Skills)
- Team Communication (Soft Skills)
- Training and Development (Soft Skills)
- Sales Culture Creation (Soft Skills)
- CRM Management (Hard Skills)
- KPI and Metrics Definition (Hard Skills)
12. Director of Inside Sales, Synergy Sales Partners, Boise, ID
Job Summary:
- Develop strategic activities that align with Pacify’s sales and marketing plans and execute those activities to drive an increased number of opportunities and leads.
- Obtain a deep understanding of market dynamics to identify sales targets, competitor influence and information, and penetrate new accounts
- Maximize lead qualification and conversion rates by managing all inbound leads and then scheduling the next step with the appropriate team member
- Conduct comprehensive discovery calls for all leads to gain a deep understanding and qualification of lead and perform transition to an appropriate team member
- Evaluate conferences and manage all aspects of events by collaborating with the marketing team and executive leadership
- Collaborate with outside marketing agencies to drive marketing campaigns, healthy outreach and competitive databases.
- Drive sales and marketing traffic by conducting targeted outreach to identified key attendees and providing knowledge sharing to the executive team
- Manage all inbound employee market leads and lead tools (shortlisted, etc.)
- Own sales cycle of employee market
- Foster communication and collaboration among sales and marketing teams
- Enforce the correct use of Salesforce.com and Pardot and own part outreach from a communication perspective
- Work with internal resources and assist in sales processes with the solutions, services, clinical and government public health team
Skills on Resume:
- Strategic Planning (Hard Skills)
- Market Analysis (Hard Skills)
- Lead Qualification and Conversion (Hard Skills)
- Discovery Call Management (Soft Skills)
- Event Management (Hard Skills)
- Marketing Collaboration (Soft Skills)
- Sales Cycle Management (Hard Skills)
- CRM and Marketing Automation (Hard Skills)
13. Director of Inside Sales, Catalyst Sales Management, Sioux Falls, SD
Job Summary:
- Manage and organize all things associated with the ongoing development of sales-led initiatives.
- Develop and execute strategic and tactical plans at the organizational level enrolling key leaders in that process.
- Build, scale and manage a fast-growing team of diverse sales professionals.
- Developing a go-to-market approach and executing the launch of new business initiatives.
- Develop and execute globally consistent sales enablement programs.
- Forecast, project, and overachieve net new business goals.
- Design, coordinate and execute business strategies to achieve goals.
- Ensures the team has all the ongoing sales, account management, product and operational training needed to succeed
- Expected to exceed revenue and retention goals through efficient management of the sales process across product lines
- Overseeing Customer Service leadership team
- Lead, coach and mentor a staff of highly motivated inside sales professionals responsible for selling company products and/or services
- Establish sales quotas, target sales strategies and/or call plans for teams and individuals and track performance against expectations
- Oversee all aspects of US inside sales forecast and sales order management
Skills on Resume:
- Sales Initiative Management (Hard Skills)
- Strategic Planning (Hard Skills)
- Team Management (Soft Skills)
- Go-to-Market Strategy (Hard Skills)
- Sales Enablement (Hard Skills)
- Business Forecasting (Hard Skills)
- Sales Training (Soft Skills)
- Sales Order Management (Hard Skills)