Job Summary:

• Oversee Food & Beverage Departmental Operations.
• Train all Front of the House Supervisors / Staff on food service.
• Remain aware of the level of service being provided and assist where possible and necessary to assure quality service.
• Monitor and resolve guest complaints.
• Provide excellent guest experiences & perform table visits.
• Monitor and resolve employee concerns and complaints.
• Responsible for scheduling all Food & Beverage employees.
• Control labor cost by observation of business activity and review of activity levels of comparable historical periods.
• Ensure that all F&B SOPs as well as Company policies are being adhered to.
• Implement creative strategies to increase revenues; and decrease expenses.
• Ensure all cleanliness & sanitation standards are being upheld.
• Maintain SafeServ Manager certification and ensure all employee-owners stay certified
• Coordinate opening and closing procedures and floor plans.

Skills on Resume: 

• Leadership (Soft Skills)
• Guest Service (Soft Skills)
• Conflict Resolution (Soft Skills)
• Time Management (Hard Skills)
• Cost Control (Hard Skills)
• Policy Compliance (Hard Skills)
• Revenue Strategies (Hard Skills)
• Health and Safety (Hard Skills)

Job Summary:

• Demonstrate team-building experience and promote an atmosphere of teamwork
• Lead by example; build morale and spirit; participative management style; ability to inspire, train, and develop employees- owners for promotion; experience communicating, training, and managing multi-lingual staff.
• Instill a guest service and "can-do" attitude in all employees, and coach employees on how to resolve and de-escalate conflicts.
• Maintain a calm, organized approach.
• Conduct daily pre-shift meetings with staff and maintain employee communication pages and channels.
• Conduct weekly briefing reports for managers that include follow-up on all important items discussed in previous briefings and report to Business Development.
• Ensure employee-owners neat and clean appearance of uniforms to company specifications.
• Review the Marketing Calendar and ensure that the staff is aware of the upcoming weekly events.
• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
• Meet operational goals for labor, sales, staff, bar, food, and special events.
• Coordinate activities between all departments for smooth and efficient implementation of food and beverage initiatives, banquets & special events, service initiatives, operational updates, and training programs.
• Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
• Establish and/or implement departmental policies, goals, objectives, and/or procedures.

Skills on Resume: 

• Team Building (Soft Skills)
• Leadership (Soft Skills)
• Conflict Resolution (Soft Skills)
• Organization (Soft Skills)
• Communication (Soft Skills)
• Financial Analysis (Hard Skills)
• Event Coordination (Hard Skills)
• Supplier Management (Hard Skills)

Job Summary:

• Manage all aspects of the Food & Beverage department including service, facilities and team
• Ensure that the full team has the required training and skill to deliver the proper service
• Awareness of all aspects of the market and ability to gain an advantage over competitors by analyzing trends and customers’ feedback
• Ensure that all aspects of the service align with the brand’s standards
• Strategic planning by setting clear goals and objectives for the team to accomplish
• Setting attractive marketing and sales plans that contribute to customer attraction
• Coordinate with the Executive Chef for setting menus ensuring the products delivered are of high quality with exceptional presentation
• Conduct internal inspections to ensure the hygiene standards are met and product quality is preserved
• Monitor costs making sure the set budgets are met
• Create a unique memorable guest experience
• Conducts frequent inspections of all the outlets to ensure quality in all areas

Skills on Resume: 

• Team Management (Soft Skills)
• Training and Development (Soft Skills)
• Market Awareness (Hard Skills)
• Brand Alignment (Hard Skills)
• Strategic Planning (Hard Skills)
• Marketing and Sales (Hard Skills)
• Menu Coordination (Hard Skills)
• Quality Control (Hard Skills)

Job Summary:

• Manages the functioning of all Food and Beverage employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
• Evaluate guest satisfaction levels with a focus on continuous improvement.
• Develop exceptional levels of customer service.
• Recruit, manage, train and develop the Food and Beverage team.
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Oversee sales managers and develop strategies to increase lead conversion rate and improve guest satisfaction
• Qualify leads and strategically determine proposals including room rental, price per guest, and additional fees.
• Effectively manage event staff schedules and be able to coordinate multiple events per day
• Understand and hold staff accountable to all food preparation standards, plating techniques, and recipes.
• Assist Catering Chef in creating specialized menus while controlling food and labor cost
• Proactively address issues that impact food quality and guest service

Skills on Resume: 

• Department Management (Hard Skills)
• Guest Satisfaction (Soft Skills)
• Customer Service (Soft Skills)
• Team Development (Soft Skills)
• Budgeting (Hard Skills)
• Sales Strategy (Hard Skills)
• Event Coordination (Hard Skills)
• Food Quality Control (Hard Skills)

Job Summary:

• Ensure that all residents receive nutritionally prepared, wholesome meals.
• Oversee the hiring, and disciplining of employees in the department ensuring adherence to facility policies and procedures.
• Respond to resident complaints as documented on Member Comment Cards, verbal comments, or Food and Beverage Committee issues in an appropriate and timely fashion.
• Inspect Kitchen daily during all meal periods to ensure standards of production and sanitation are being met.
• Develop and implement policies and procedures
• Inspect the Dining Room and Health Center daily for service and appearance standards.
• Plan, organize, and direct all functions relative to the Food and Beverage Department.
• Schedule and coordinate major cleaning and sanitation projects
• Monitor updated food and miscellaneous costs as a measure to control expenditures related to budgeted expenses.
• Monitor Food and Beverage staffing and work assignments and authorize schedule changes
• Determine and ensure the minimum standards of inventory supplies needed for food, beverage, and supply items are available
• Monitor quality assurance issues for the department.

Skills on Resume: 

• Meal Preparation (Hard Skills)
• Employee Management (Soft Skills)
• Complaint Resolution (Soft Skills)
• Kitchen Inspection (Hard Skills)
• Policy Development (Hard Skills)
• Service Standards (Hard Skills)
• Cost Control (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary:

• Ensure compliance with all applicable Federal, State and Local guidelines governing the facility.
• Distribute employee evaluations appropriately and ensure timely completion and processing.
• Attend purveyor major food shows yearly for new product marketing and awareness.
• Conduct in-service training representing the Food Service Department with safety as a direct goal.
• Complies with the Community Code of Conduct in all aspects of the job including participation in training.
• Instructs and documents training of staff in policy and procedures pertinent to individual departments.
• Takes appropriate precautions to avoid job-related injuries and complies with injury reporting guidelines.
• Actively participates in safety programs and complies with Community policies and procedures.
• Look for ways to continuously improve safety for members, staff and visitors.
• Attempt to offer more healthy items to the menu as well as more nutritional facts listed.
• Embraces Community Hospitality Promises daily.

Skills on Resume: 

• Compliance Management (Hard Skills)
• Employee Evaluation (Soft Skills)
• Market Awareness (Hard Skills)
• Safety Training (Hard Skills)
• Code of Conduct Adherence (Soft Skills)
• Staff Training (Soft Skills)
• Injury Prevention (Hard Skills)
• Menu Improvement (Hard Skills)

Job Summary:

• Attend all meetings/seminars as designated by the Executive Director.
• Provide oral and written reports to the Executive Director or Administrator
• Conduct or ensure regular departmental meetings for all employees are held.
• Maintain written records of department expenditures and assure that financial variance and other reports are submitted accurately and in a timely fashion.
• Process all check requests in a timely fashion to ensure appropriate payments.
• Meet with other departments to coordinate Food and Beverage functions and to anticipate and solve any potential areas of concern.
• Properly delegate authority, responsibility and accountability to other departmental personnel as appropriate.
• Serve as liaison to the Food and Beverage Committee; meet with Food and Beverage Committee regularly.
• Develop and maintain itemized food, beverage, and supply inventory monthly; provides monthly inventory cost data reports 
• Direct liquor operations in accordance with State and County guidelines if appropriate.
• Provide documented cost of social events and functions to responsible parties involved.

Skills on Resume: 

• Meeting Attendance (Soft Skills)
• Reporting (Soft Skills)
• Departmental Communication (Soft Skills)
• Financial Management (Hard Skills)
• Payment Processing (Hard Skills)
• Cross-Department Coordination (Soft Skills)
• Delegation (Soft Skills)
• Inventory Management (Hard Skills)

Job Summary:

• Maximize profitability and prepare annual operating and capital budgets, projections, and financial plans
• Hire, train and motivate a high-quality team to deliver the ultimate Fox guest experience
• Implement and monitor controls that ensure effective systems for cash, inventory and payroll procedures
• Develop departmental strategies and goals that support the profitability and guest experience for the food and beverage operation
• Maintain procedures to ensure the security and proper storage of food and beverage products, inventory and equipment
• Ensure compliance with all federal, state and local regulations regarding the sale of alcohol, safety, sanitation, payroll and employment
• Develop and implement annual food and beverage marketing planning and initiatives
• Coordinate with the Executive Chef, the ordering of all food and non-food related supply items.
• Coordinate social event party themes for food event presentations in order to provide members with memorable experiences.
• Coordinate and direct continuous development of new menu selections utilizing member feedback, new marketing trends, and taste sensations.
• Maintain and document safe temperature control for all Food and Beverage equipment to meet County and State health requirements.

Skills on Resume: 

• Budgeting and Financial Planning (Hard Skills)
• Team Recruitment and Motivation (Soft Skills)
• Cash and Inventory Control (Hard Skills)
• Strategic Development (Hard Skills)
• Compliance Management (Hard Skills)
• Marketing Planning (Hard Skills)
• Event Coordination (Hard Skills)
• Menu Development (Hard Skills)

Job Summary:

• Develop annual budget while also holding management and staff accountable to stay within these fiscal guidelines
• Work with the F and B team to maximize revenues in the Restaurants and Bars
• Work with the Sales and Event Management team to maximize revenues in Banquets and Catering
• Work in conjunction with the Executive Chef to create innovative menus for both Restaurants and Banquets/Catering, food cost controls, and inventory management procedures
• Work with the F and B team to ensure the hotel has an inspiring beverage menu and ensure beverage cost controls
• Supervise Culinary Operations, Restaurants and Bars, Banquets/Catering and Stewarding
• Ensure the entire food and beverage team is adhering to Caribe Royale standards of excellence
• Maintain accurate records regarding financials, payroll, money handling, licensing, etc.
• Oversee staff training as necessary, and ensure compliance with state food safety regulations
• Continually reassess the staffing needs of the entire food & beverage department
• Lead the food and beverage team to success by inspiring all associates via daily standups, meetings, and open communication

Skills on Resume: 

• Budget Management (Hard Skills)
• Revenue Maximization (Hard Skills)
• Menu Development (Hard Skills)
• Inventory Control (Hard Skills)
• Beverage Management (Hard Skills)
• Team Supervision (Soft Skills)
• Compliance Management (Hard Skills)
• Staff Training (Soft Skills)