• Initiates requests for required resources based on staff competency with patient acuity
• Allocates team resources responsibly and equitably within the scope of labor laws
• Calculates resource usage to set a baseline for comparison
• Discovers opportunities to improve resource utilization
• Implements changes in role consistent with scope of practice
• Anticipates and plans for admission/discharge/transfer needs to facilitate patient flow
• Resolves conflict in a wide variety of situations, such as workload allocation, schedule overlap etc.
• Adjusts management and personal style to fit the needs of different people and different situations
• Explores motivational factors and tailors motivational efforts to individual needs and situations for the department
• Conducts evaluations on personnel performance at the work place and recommends improvement plans
• Manages internal and external relationships critical to achieving the effective delivery of care across departments and within the community.
• Collaborates with a variety of departments and leaders in the development and monitoring of services and resources to ensure coordination of care for patients.

Skills: Resource Allocation, Utilization Analysis, Patient Flow Management, Conflict Resolution, Adaptive Leadership, Motivation Strategies, Performance Evaluation, Relationship Management

• Implementing and monitoring programs and practices for the delivery of safe and efficient quality nursing care for patients and families
• Ensuring consistent application of nursing services policies and standards throughout the organization
• Monitoring patient outcomes and quality and effectiveness of nursing care
• Overseeing the performance of teams, identifying and addressing staff training and development needs
• Apprising medical staff, department heads, and administrators in matters related to nursing service and strategies
• Recognizes the impact of reimbursement on revenue
• Understands the relationship between values-based purchasing and quality outcomes with revenue and reimbursement
• Creates, monitors, and analyzes a budget, explaining variance
• Conducts ongoing evaluation of productivity, forecasting future revenue and expenses
• Documents capital appropriations and project authorizations
• Evaluates and specifies the critical resources required to accomplish the team's objectives
• Coordinates with other departments and agencies or councils to establish and maintain information, consultation and referral systems.
• In collaboration with leaders of other departments, develops systems and methodologies for continuous improvement of programs/ services.

Skills: Team Performance Management, Staff Development, Financial Acumen, Budget Analysis, Productivity Evaluation, Resource Planning, Cross-Department Coordination, Continuous Improvement Strategies

• Provide direct patient care services as a behavioral health provider as described in the job description for Psychiatric Mental Health Nurse Practitioner, Behavioral Health Counselor, or Licensed Clinical Social Worker.
• Participate in strategic planning of the organization and implement operating plans to meet strategic goals and objectives
• In collaboration with the Chief Medical Officer, develop the organizational vision for the provision of integrated behavioral health services, and develop and direct a program to achieve this vision
• Direct the development and implementation of behavioral health policies and procedures that are in compliance with current accepted standards and that align with Westside's mission and strategic vision
• Develop, adapt, and/or review behavioral health-focused clinical practice guidelines to guide clinical care, using nationally-recognized, evidence-based standards of care when available, and educate providers and staff on these
• Participate in the recruitment, screening, and hiring of behavioral health providers and staff
• Supervise the behavioral health staff, including contractors, directing orientation and mentoring, providing clear and ongoing direction and feedback, including ongoing performance feedback, formal performance evaluations, and chart audits and administering corrective actions and employment termination 
• Provide leadership to the behavioral health team, serving as a clinical resource and mentor, and promoting and fostering an atmosphere of teamwork and excellence among staff through the development of clear and consistent performance expectations, mentorship, and opportunities for growth
• Plan and implement quality improvement activities focused on the provision of behavioral health services
• Serve as a liaison between administration and the behavioral health team
• Coordinate and enhance relationships with outside organizations for delivery of behavioral health services, acting as a Westside Family Healthcare liaison, including with contractual agencies providing behavioral health and substance abuse services to Westside Family Healthcare patients
• Collaborate in the preparation of grant applications and contracts related to the provision of behavioral health services, and oversee administration and reporting for behavioral health grants at the clinical level
• Serve as an active member of the Leadership Council and Quality Improvement Committee

Skills: Recruitment and Hiring, Staff Supervision, Leadership, Quality Improvement, Team Collaboration, Relationship Management, Grant Writing, Clinical Administration

• Ensures optimal patient care that follows federal, state and local requirements.
• Develops partnerships to assure that staff deliver care consistent with scope of practice/licensure/ certification and that delivery of all programs/services conforms to regulatory requirements and evidence-based practices.
• Ensures care is provided by way of an integrated medical model
• Oversees development and maintenance of policies and procedures to meet regulatory, organizational, operational, business and strategic goals/objectives.
• Monitors metrics to ensure services meet and/or exceed quality, access, patient/staff safety and efficiency targets and goals.
• Conducts on-going program evaluation and, in concert with Clinical Services Leadership, evaluates effectiveness of programs and services, group therapy designs, and clinical protocols and member/patient satisfaction surveys.
• Monitor staff performance by establishing accountabilities and performance goals related to overall goals and targets, providing the tools to do the job, coaching, giving feedback, providing training and development, and giving appropriate rewards and recognition to ensure a high functioning team. 
• Ensures the ongoing evaluation of the professional clinical practice of staff and provides professional staff with regular/appropriate training, direction and consultation.
• Analyzes departmental volume/workload indicators and evaluates/improves utilization and productivity of staff. 
• Leverages resources and manages financial and non-financial resources and information. 
• Shares best practices, recognizing and capitalizing on size, scale, and capabilities and continuously seeks opportunities for cost restructuring to improve fiscal performance.
• Serves as a subject matter expert for CommUnityCare and represents the department at national, regional and community meetings.
• Participates in community relations activities to enhance the image and reputation of the organization in local customer service areas.

Skills: Program Evaluation, Staff Performance Management, Clinical Practice Oversight, Productivity Analysis, Resource Management, Best Practices Implementation, Subject Matter Expertise, Community Relations

• Provides operational leadership, execution and management to ensure that the mission and core values of the company are put into practice.
• Responsible for operational metrics including Key Performance Indicators (KPIs), staffing, growth and financial targets.
• Partners with other leaders to drive ongoing process improvements to enhance clinical outcomes, patient satisfaction, employee satisfaction and cost efficiency
• Collaborates with Business Office to address revenue cycle issues
• Improves the capabilities at all levels in the behavioral health department through assessment and development of existing people and the recruitment of talent.
• Accountable for ensuring all facilities in each region align with company operating standards for behavioral health in conjunction with clinical and medical leaders
• Establishes a high level of collaboration, motivation and morale in each region. 
• Works collaboratively and communicates effectively with Center Managers and Regional Directors to provide quality patient care services.
• Provides leadership and direction to team on all behavioral health program, policy and procedure.
• Partner with the billing department to ensure documentation of services to meet the requirements for Behavioral Health reimbursement
• Work closely with the area medical directors, regional medical director, center managers, regional directors, care coordinators, counselors, and center medical directors to ensure comprehensive delivery of services and quality patient care.
• Maintain appropriate professional conduct and appearance
• Adhere to Company policies regarding confidentiality
• Maintain and support the mission and goals of the company

Skills: Talent Development, Operational Alignment, Team Motivation, Collaborative Communication, Behavioral Health Leadership, Reimbursement Documentation, Comprehensive Care Coordination, Professional Conduct

• Previous experience in behavioral health leadership
• Previous experience in addiction services
• Skill in developing and maintaining records, writing reports, and responding to correspondence.
• Skill in developing and maintaining quality assurance and quality control standards
• Ability to react calmly, objectively and effectively in emergency situations
• Ability to communicate clearly with patients, staff and clients
• Excellent people skills, ability to get along with, motivate and work effectively with others
• Knowledge of and proven experience navigating and documenting in an EMR system
• Ability to handle multiple tasks simultaneously and prioritize based on severity of need
• Broad knowledge of mental illness and treatment techniques, particularly substance use disorder and comorbidities
• Experience in a mental health/substance use disorder residential or outpatient treatment setting
• Demonstrated strategic and operational leadership, program development and decision making abilities
• Working knowledge of counseling skills including individual, group, IOP
• Management experience working in the substance abuse treatment and mental health counseling fields
• Strong working knowledge of EMRs
• Excellent verbal and written communication skills

Qualifications: BA in Psychology with 7 years of Experience

• Experience in understanding the dynamics of growth and development as it pertains to clients in therapeutic relationships.
• Progressively responsible non-profit program management experience and staff supervision, including expertise transforming clinical staff into a highly functional team.
• Proven experience, understanding and demonstrated ability to generate revenues for clinical services.
• Experience and confidence identifying and implementing evidence-based practices.
• Experience working in crisis settings with individuals and families.
• Program development, evaluation, solid organizational skills, and public speaking are essential.
• Commitment to maintain confidentiality.
• Must have the ability to apply best practices to the organization and staff.
• Ensure clinical training for staff and interns is up to date.
• Skilled with MS Word, Excel, Outlook and customized databases.
• Strong computer skills including the ability to translate data and inormation.
• Excellent written and verbal skills including ability to conduct presentations and/or media events.
• Self-directed, flexible with strong problem-solving abilities.
• Global thinker with demonstrated critical-thinking skills.
• Geriatric psychiatric inpatient experience 
• Working knowledge of State, CMS, and Joint behavioral health accreditation standards.
• Understanding of/ability to operate under a contract management arrangement.

Qualifications: BA in Social Work with 8 years of Experience

• Experience in the Behavioral Health field
• Experience serving individuals in the community
• Leadership experience
• Care Management or Managed Care experience
• Proficiency in Microsoft applications
• Experience in the CMS and State of MA mental health and substance abuse services delivery
• Knowledge of principles and practices of public and commercial mental health service delivery systems
• Knowledge of evidence-based, best, and promising practice methods and procedures and strong customer service orientation
• Demonstrated competence in clinical care management, strong leadership and organization skills
• Experience in psychiatric nursing providing care to the mentally ill, or be qualified by education and experience in the care of the mentally ill, in accordance with local and state regulatory requirements.
• Management experience with Behavioral Health Care programs.
• Must have BLS (AHA) certificate upon hire and maintain current.

Qualifications: BA in Nursing with 3 years of Experience

• Experience in clinical practice strongly
• Experience in the areas of care of Medicaid, safety net populations, and NCQA accreditation
• Experience in a leadership role managing direct staff.
• Experience working with health care delivery systems and/or in a public agency serving the related population strongly 
• In depth understanding of behavioral health standards and clinical care best practices.
• Excellent written and verbal communication skills
• Experience with Medi-Cal program, Department of HealthCare Services and Department of Managed HealthCare.
• Ability to use and manipulate reported data to assess department metrics.
• Knowledge of applicable standards and regulations pertaining to case management, and utilization management programs for DHCS, DMHC, NCQA, and CMS.
• Familiarity with HMO, IPA, and medical group contracting concepts, principles, and practices.
• Experience in use of various computer system software including pharmacy programs, as well as Windows, Word, Excel, Outlook, and PowerPoint.
• Experience supervising personnel performing behavioral health
• Must have working knowledge of mental health laws and practice standards.
• Must have knowledge of the continuum of care for behavioral health treatment.
• Must have excellent verbal, written, and management skills.

Qualifications: BA in Healthcare Administration with 5 years of Experience

• Ability to evaluate, diagnose, treat, patients in an outpatient setting as well as triage high acuity patients for possible involuntary hospitalization
• Successful experience working with ethnic, racial, economic, and sexually diverse populations
• Ability to engage in equity and inclusion initiatives and discussions in the workplace, including but not limited to engaging in workshops, team, and department meetings, and critical discussions
• Excellent written and verbal communication skills
• Experience writing grants, including responding to Federal Request for Funding Proposals
• Ability to forge professional relationships across a multicultural spectrum of organizations and professionals
• Demonstrated commitment to advancing equity and inclusion in workplace and community settings
• Strong understanding of the barriers and challenges faced by those most impacted by HIV, including LGBTQ+ and BIPOC communities
• Strong initiative and self-starter with the ability to solve problems
• Proficient in MS office products
• Experience in Epic 
• Experience working with patients of all ages (pediatric to geriatric)
• Experience working with people living with HIV/AIDS and/or knowledge of HIV/AIDS prevention issues
• Experience working with hard-to-reach communities (rural areas, high-risk populations, etc.)
• Ability to cultivate and maintain professional relationships across a multicultural spectrum of organizations and professionals
• Previous experience with development and oversight of policies and procedures, preferably in a clinical or medical setting
• Demonstrated commitment to advancing equity and inclusion in workplace or community settings

Qualifications: BA in Public Health with 5 years of Experience