DIRECTOR OF BEHAVIORAL HEALTH SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Nov 22, 2024 - The Director of Behavioral Health excels in a multidisciplinary medical setting, blending administrative expertise with adept budget and staff management. Implements strategic changes, standardizes workflows, and sets comprehensive short and long-term goals to enhance service delivery. Demonstrates profound knowledge in healthcare management, excelling in program development, system evaluation, and effective communication.

Essential Hard and Soft Skills for a Standout Director of Behavioral Health Resume
  • Case Management Certification
  • Provider Contracting
  • Medicaid Negotiation
  • Medicare Reimbursement Methodologies
  • Financial Analysis
  • Clinical Behavioral Health Services
  • Documentation Skills
  • Supervisory Experience
  • Contract Preparation
  • IHS Experience
  • Problem Solving
  • Verbal Communication
  • Written Communication
  • Organizational Skills
  • Time Management
  • Teamwork
  • Leadership
  • Team Building
  • Conflict Resolution
  • Adaptability

Summary of Director of Behavioral Health Knowledge and Qualifications on Resume

1. BA in Psychology with 5 years of Experience

  • Able to answer questions and resolve problems.
  • Practical case management and direct services experience providing independent, clinical behavioral health services. 
  • Experience working in rural Alaska and/or within the Alaska Native Health/Indian Health (IHS) system 
  • Supervisory and management experience.
  • Behavioral health aid experience working in rural Alaska and/or Alaska Native/IHS system
  • Case management certification 
  • Excellent documentation skills, written and verbal communication skills, organizational and time management and teamwork skills.
  • Provider contracting experience, specific to behavioral health 
  • Leadership/direct supervisory experience, including teambuilding
  • Medicaid negotiator experience with network build success
  • Proven contract preparation skills, with an in-depth knowledge of Medicare and other reimbursement methodologies
  • Strong financial acumen with proficiency in analyzing and interpreting financial trends in the provider contracting arena
  • In-depth understanding of how organization capabilities interrelate across the Medicaid segment

2. BA in Social Work with 2 years of Experience

  • Thorough knowledge of behavioral health (AODA, mental health, and psychiatry) practice standards
  • Providing behavioral services post-license
  • Strong written and verbal communication skills
  • Knowledge of and sensitivity to the HIV/AIDS patient population, and/or an eagerness to learn about this community.
  • Ability to work with a diverse patient population.
  • Experience providing behavioral health services to persons living with HIV/AIDS
  • Experience providing behavioral health services to persons from communities significantly impacted by HIV
  • Experience working in a multidisciplinary,medical environment
  • Administrative and/or program coordination experience, including budget management
  • Staff supervision and/or clinical supervision experience
  • Strong skills in critical thinking, organization, and customer service
  • Skills in Microsoft products including excel, and understanding of non-profit financial reports
  • Demonstrated managerial ability sufficient to strategically manage change including: standardizing of workflows, development of short and long-term goals and objectives, formulating and administering budgets, directing staff, creating and using reports to monitor progress. 
  • Demonstrates strong history of health care management including entrepreneurial experiences starting new programs.
  • Thorough knowledge of health care management theory and practice, outpatient mental health systems and service delivery management, program planning and evaluation, budgeting and strong written and oral communications skills. 

3. BA in Nursing with 5 years of Experience

  • Demonstrated knowledge and skills necessary to provide care appropriate to the psychiatric needs of patients served with knowledge of the principles of LPS guidelines
  • Ability to assess and interpret data in order to identify patient needs and provide the appropriate care, including level of psychiatric care, needed for adult/geriatric patient population
  • Experience nursing leadership in a behavioral health environment, including management/leadership role
  • Working knowledge of CA Behavioral Health Regulations (Title 22, DMH, etc.)
  • Strong problem-solving skills
  • Ability to exercise professional judgement in performing day-to-day activities, ensuring adherence to hospital policies and procedures
  • Ability to meet multiple deadlines in a stressful environment
  • Experience in hospital ambulatory administration, nursing administration or related healthcare administration to include leadership role (manager or above).
  • Experience with the Behavioral Health Service Line
  • Experience with identifying and achieving Grants 
  • Experience in developing or operationalizing ambulatory growth and strategic planning 
  • Experience with grant identification, writing, operations, reporting and compliance 
  • Demonstrated ability to work within a matrixed healthcare environment.
  • Ability to effectively interact with patients/customers with the understanding of needs for self-respect and dignity

4. BA in Healthcare Administration with 4 years of Experience

  • Ability to develop and sustain relationships with referral partners
  • Strong working knowledge of state requirements regulating mental health practices
  • Ability to work in a high-paced and changing environment
  • Adept at learning and navigating Electronic Health Record systems
  • Excellent time management skills with a proven ability to meet deadlines
  • Experience with learning management systems, online course development, and/or website maintenance
  • Advanced skills in Microsoft programs 
  • Knowledge and skill in facilitation of small and large groups
  • Communicates clearly and effectively both verbally and in writing
  • Knowledgeable about budgeting, HR, and applicable program regulations
  • Good team-building, and problem-solving skills
  • Familiarity with psychiatric conditions and recovery principles
  • Good customer relations skills
  • Skilled at identifying and removing barriers to change
  • Highly organized and adept at planning
  • Excellent public speaker

5. BA in Public Health with 5 years of Experience

  • Clinical experience and broad-based knowledge and skills in crisis care and/or trauma informed care.
  • Experience in progressive leadership.
  • Demonstrated experience in development of clinical programs.
  • Sound understanding of the behavioral health challenges within population health and the diverse communities serve.
  • Thorough knowledge of the full landscape of behavioral health services and experience working with behavioral health providers and community agencies.
  • Experience in a corporate or educational setting in a position of leadership
  • Exceptional leadership skills, including experience developing, implementing and monitoring performance indicators for staff
  • Excellent communication and interpersonal skills
  • Able to present in a clear and concise manner to all levels within the company
  • Understanding of HIPAA/GDPR as they relate to wellness and confidence with handling the privacy/legal aspects of a wellness program at the corporate level
  • Experience in coaching and developing wellness related roles
  • Results oriented person with a proven track record of on-time, high quality project/program delivery
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Working understanding of human resource principles, practices, and procedures
  • Excellent verbal and written communication skills
  • Proficient with Microsoft 365 applications, including Office Suite, Outlook, and Teams

6. BA in Psychology with 7 years of Experience

  • Must possess a comprehensive knowledge of and experience in developing and executing workforce program strategies
  • Broad experience with addressing workforce challenges and needs specific to behavioral healthcare, particularly in a community health center setting
  • Deep understanding of models of integrated care delivery
  • Proven experience designing, delivering, and evaluating workforce programs
  • Excellent relationship manager with a keen ability to lead via influence
  • Strong communicator, both orally and in writing
  • Able to operate effectively in internal and external ambiguity and fluidity
  • Able to build systems and processes while executing on near-term priorities and keeping longer-term vision and goals in mind
  • Deep cultural competence with a demonstrated ability to work with diverse communities and constituencies
  • Strong ability to operate in a metrics-focused environment and to report regularly on progress to the Senior VP, internal colleagues, and external partners
  • Proven ability to lead and participate in formal and informal teams
  • High level of emotional intelligence, collaborative skills, and ability to contribute in a range of ways based on the needs of particular projects
  • Behavioral Health experience 
  • Demonstrates good skills in all forms of communication
  • Works well with others in a spirit of teamwork and cooperation.
  • Experience managing an inpatient psychiatric program in a hospital.

7. BA in Social Work with 3 years of Experience

  • Previous management experience in a large department in a complex healthcare setting.
  • Demonstrated accomplishments in health care leadership.
  • Comprehensive knowledge of federal state and local regulatory standards 
  • Knowledge of social services agencies, state regulations and APA standards as they relate to client treatment, patient rights and client/patient confidentiality, and other ethical issues.
  • Excellent interpersonal and communication skills.
  • Demonstrated achievements in management and staff development.
  • Excellent labor relations and human relations skills.
  • Must be able to work in a Labor/Management Partnership environment.
  • Experience leading a hospital-based psychiatric program.
  • Competent with compliance, strong focus on safety, quality, and integrity.
  • Effective interpersonal communication skills to maintain relationships with various stakeholders
  • Strong organizational and time management skills.
  • Strong presentation skills to effectively and professionally represent the company
  • Demonstrated experience working with diverse populations i.e HIV, homeless, mentally ill, elderly, children, Adolescents, etc.
  • Technical knowledge of program development and relevant community resources, ability to develop linkage with community organizations, as well as excellent communication and human relation skills
  • Program administration experience

8. BA in Nursing with 5 years of Experience

  • Knowledge and skills necessary to provide care appropriate to the age of the patients served across the life span
  • Strong customer service and telephone communication skills including active listening, empathy, respect, restatement, and use of open-ended questions
  • Demonstrates strong ability to work independently with technology
  • Ability to multi-task while maintaining poise and professionalism
  • Excellent communication and organizational skills
  • Ability to document electronic health records thoroughly and appropriately
  • Demonstrated communication and interpersonal skills
  • Demonstrated ability to perform Essential Duties listed above
  • Demonstrated ability to work independently
  • Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress
  • Demonstrated ability to conduct and record a patient interview to obtain clinical, demographic, and financial information
  • Demonstrates organizational, interpersonal, oral and written communication skills and the ability to handle multiple assignments at any time
  • Ability to generate, interpret and analyze data from multiple sources.
  • Ablility to provide advanced clinical supervision to interns and staff.
  • Supervisory experience in health care setting, preferably in multi-site ambulatory care setting
  • Bi-lingual, fluency in Spanish
  • Able to provide advanced clinical supervision to interns and staff.

9. BA in Healthcare Administration with 12 years of Experience

  • Experience in working in behavioral health (health systems, care delivery, data tools, public health, etc.)
  • Strong relationships with major stakeholders in behavioral health that you can leverage to build new partnerships
  • Deep subject matter knowledge including nuanced understanding of major players, funding landscape, healthcare agenda, and scientific literature
  • Excellent project management skills including managing work plans, budgets, partners, and grants/contracts
  • Excellent stakeholder management skills including proven track record of building relationships and working in a challenging multi-stakeholder environment
  • Experience designing and scoping new programs, initiatives, and partnerships
  • Experience in leading and designing implementation research
  • Experience or familiarity with field data collection and research and quantitative analysis methods (including statistical methods and modeling)
  • Demonstrated initiative to solve unstructured problems with little oversight, flexibility, high energy, and a positive attitude
  • Ability to lead diverse teams to results
  • Creative problem solver and strategic thinker with a rigorous approach and passion for working on some of the world’s toughest development challenges
  • Self-starter with proven history of building portfolios and executing programs
  • Ability to craft compelling narratives and presentations for variety of audiences
  • Creativity, broad knowledge, and out-of-the-box thinking
  • Entrepreneurial mindset, self-motivating, and ability to develop independent recommendations
  • Experience in quantitative modeling

10. BA in Public Health with 3 years of Experience

  • Experience in providing behavioral health services 
  • Experience in behavioral health program development and/or management
  • Strong understanding of issues particularly relevant to LGBTQ+ people
  • Demonstrated commitment to advancing equity and inclusion in workplace or community settings
  • Experience working in an electronic medical record.
  • Demonstrated progressive advancement in managerial/administrative position, particularly in the healthcare field
  • Exemplary customer service as well as written and verbal communication skills.
  • Strong initiative and self-starter with the ability to effectively solve problems.
  • Must possess sound business judgment, exercise professional conduct, understand and follow business ethics and standards, and maintain a high level of confidentiality in all duties
  • Ability to work independently with accountability, exercise sound judgment, and discretion
  • Knowledge of the principles and practices of clinical, counseling, and rehabilitation or health psychology
  • Knowledge of community resources and referral agencies
  • Knowledge of group dynamics
  • Skill of psychotherapy as well as brief consultations and interventions
  • Skill in interviewing and communicating to elicit information and cooperation from patients
  • Skill in establishing and maintaining effective working relationships with patients, staff, and the public
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