DESKTOP TECHNICIAN SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Mai 21, 2025 - The Desktop Technician excels in troubleshooting, supporting, and repairing both software and hardware for desktop and laptop systems. Proficiency in Microsoft Windows operating systems, Active Directory administration, and various Microsoft Office versions is complemented by a reliable ability to manage local area network and VPN connectivity issues. Independent and responsible, the technician efficiently handles service desk tickets, facilitates updates, and oversees the distribution of laptops.

Essential Hard and Soft Skills for a Standout Desktop Technician Resume
  • Hardware Troubleshooting
  • Software Installation
  • Operating System Configuration
  • Network Connectivity Troubleshooting
  • Peripheral Device Setup
  • System Imaging
  • Remote Desktop Support
  • Virus and Malware Removal
  • Backup and Recovery Solutions
  • Active Directory Management
  • Communication
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Adaptability
  • Teamwork
  • Customer Service
  • Patience
  • Critical Thinking
  • Conflict Resolution

Summary of Desktop Technician Knowledge and Qualifications on Resume

1. BS in Information Technology with 6 years of Experience

  • Proficient in MS Office products including Lync/Skype for Business
  • Proficient with a variety of MS Operating Systems such as Win10, Win8, Win7, WinXP
  • Troubleshooting skills for applications running on MS Windows-based platforms (office, browsers, printers, etc)
  • Basic understanding of networks
  • Experience with Microsoft Active Directory
  • Knowledge in Asset Management
  • Excellent customer service skills
  • Excellent communication skills – oral and written
  • Ability to work well with others in a team environment
  • Adheres to standards as defined in Standard Operating Procedures
  • Knowledge of Service Now.
  • Knowledgeable and technically adept in the use and operation of a wide range of desktop, and mobile devices and network connectivity.
  • Experience working with Microsoft Office O365 applications.

2. BA in Computer Science with 3 years of Experience

  • Proficient with current MAC OS
  • Proficient with current Windows OS
  • Familiar with Active Directory (AD)
  • Familiar with RSA/Secure ID
  • Familiar with how VPN functions
  • Familiar with IPV4 and IPV6
  • Familiar with Outlook/Exchange
  • Familiar with G Suite
  • Familiar with Mobile Device support
  • Have exceptional customer service skills
  • SCCM, System Admin and Remedy experience
  • General knowledge of a healthcare environment
  • Hands-on experience with Windows OS and mobile platforms.

3. BS in Network Administration with 5 years of Experience

  • Strong customer service skills
  • Reliability and a strong sense of responsibility
  • Ability to work independently and take ownership
  • Solid technical and analytical skills
  • Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers
  • Knowledge of supported Microsoft Windows operating systems
  • Experience with Active Directory administration
  • Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
  • Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
  • Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues
  • Service desk tickets and utilizes different tools/knowledge bases to reach out to the end user to resolve the issues (examples WIFI, Outlook issues).
  • Ability to ship out laptops and make sure everything is updated.

4. BA in Information Systems with 2 years of Experience

  • Understand and uphold the policies and procedures established and the related role of the Information Technology Department.
  • Demonstrate discretion, integrity, and fair-mindedness consistent with company standards, practices, policies and procedures.
  • Basic knowledge of scripting tools such as PowerShell, Python, etc.
  • Demonstrate excellent written and verbal communication skills and the ability to listen intently and effectively.
  • Ability to establish collaborative working relationships with management, colleagues, franchise owners and staffs.
  • Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills.
  • Ability to work independently and meet deadlines.
  • Ability to maintain confidentiality of information.
  • Ability to plan, organize and prioritize daily and monthly work.
  • Ability to present a professional appearance and demeanor.
  • Ability to perform duties in a professional office setting.
  • Technical knowledge of PC internal components and desktop hardware.

5. BS in Cybersecurity with 6 years of Experience

  • Working technical knowledge of current PC protocols, operating systems, and standards.
  • Proficient with Microsoft 365 products and administration.
  • Ability to find joy and fulfillment in supporting and providing service to others.
  • Ability to work evenings or weekends for critical support purposes.
  • Experience with Desktop, Windows 10, Help desk, Active directory, Customer service, Support, Helpdesk troubleshooting, Troubleshooting, Office 365, Ticketing system, Windows, Help desk support, Microsoft office, Customer support, identity management, Mac, service, Imaging, Customer service oriented, azure
  • Hands-on hardware troubleshooting experience 
  • Support experience with Microsoft 365 product
  • Experience administering the ServiceNow platform
  • Able to work independently and prioritize tasks as well as work on a team.
  • Windows/PC support skills, Some MAC support skills,
  • Good technical skills, strong collaboration skills and should be customer service oriented.
  • Strong troubleshooting skills.

6. BA in Technical Support with 4 years of Experience

  • Experience with SCCM software distribution and remote control
  • Exchange 2010 experience apply send as and full mailbox permissions, Distribution list management, email name changes
  • Experience with the Service Now ticketing system 
  • Experience in Troubleshooting skills and Hardware Upgrades
  • Experience with O365 Console, Windows 10, Zebra printer and Telecommunication
  • Experience with  Canon Secure Print and Client printer troubleshooting
  • Experience providing support in a corporate environment
  • Experience supporting PC-based software applications in a network environment (Windows 10 & 7, MS Office, Google Apps and accounting/financial software)
  • Experience  in a Windows network environment
  • Experience with MAC and Executive support support
  • Experience with iSeries

7. BS in Computer Engineering with 3 years of Experience

  • Experience in supporting desktop computers, laptop computers, mobile devices, printers, scanners, local area networks, servers and network switches.
  • Experience in installing and troubleshooting both hardware and software.
  • Ability to support Microsoft operating systems.
  • Knowledge of general office software such as Microsoft Office and Microsoft 365.
  • Ability to work with minimal guidance.
  • Ability to support specialized software such as GIS and AutoCAD and software unique
  • Experience in a corporate and high availability environment including knowledge of end-user and network-based hardware and software for Desktops, Laptops, MAC, printers, scanners, routers, switches, and mobile devices.
  • Experience with service delivery modes, processes, techniques and tools.
  • Knowledge of Microsoft Operating systems (XP, 7) and Microsoft Office Suite software, and Microsoft technologies, including Active Directory, DHCP, DNS, GPOs, etc.
  • Knowledge of Citrix and networking (TCP/IP, DNS)
  • Excellent written and oral communication skills as well as analytical and organizational skills
  • Experience with CA Desktop and Server Manager and CA Service Desk or other ticket tracking software ITIL v3 Foundation or Six Sigma Certification

8. BA in Electronics and Computer Technology with 4 years of Experience

  • Experience with MS Word and Excel
  • Experience troubleshooting Office 365, Outlook, Lotus Notes
  • Experience with Desktop Management Suite to load software like Altiris SSCM or KACE
  • Experience with Hardware troubleshooting adding/swapping memory, power supplies, memory on desktops or laptops
  • Experience with setting up VPN's
  • Experience with Hard drive encryption
  • Experience with Ticketing Software (iSupport, TrackIT, Remedy)
  • Experience with Remote Access Tools - RDP, Dameware, Goto assist
  • Experience in Installing Legacy Software on W10
  • Experience with Printer support/maintenance
  • Good communication and organizational skills

9. BS in Systems Administration with 5 years of Experience

  • Experience in supporting a desktop and networked environment
  • Ability to analyze, diagnose and repair various hardware problems as well as setup and configure computer equipment.
  • Experience supporting MS Office suite and tools (Word, Excel, PowerPoint and Outlook) in a networked PC environment with Windows
  • Have a good understanding of Active Directory.
  • Have a good understanding of MS Office 365
  • Experience in supporting IOS and Android devices
  • Use SCCM and Intune for the deployment of applications and operating systems.
  • Ability to work quickly, accurately, with short deadlines
  • Good team spirit and ability to take initiative
  • Flexibility, availability and attention to detail
  • Ability to learn new software programs
  • Ability to clearly communicate in English

10. BA in Software Engineering with 2 years of Experience

  • Experience working with Microsoft Windows and Microsoft Office and 
  • Experience working with desktops, laptops, tablets, printers, and scanners
  • Ability to effectively communicate both verbal and written technical and non-technical communication
  • Ability to work on multiple priorities and seek guidance where applicable to help prioritize multiple priorities
  • Ability to take and follow directions
  • Able to understand the fundamentals of setting up and maintaining user devices
  • Basic Knowledge of common end-user computer hardware and software environments
  • Ability to communicate technical information to non-technical audiences (verbally and written)
  • Strong ability to troubleshoot and customer service skills
  • Able to maneuver in, under, and around work areas and stations to install equipment
  • PC system troubleshooting and support experience in a LAN environment
  • Experience with Microsoft Windows and all Office products

11. BS in IT Support with 2 years of Experience

  • Experience in Installing and configuring desktop computers 
  • Experience in Installing and configuring Windows 10 
  • Experience in Installing and configuring Apple computers 
  • Experience in Installing and configuring macOS 10.15 Catalina 
  • Experience in Imaging/ghosting computers 
  • Experience in On-on-one interface with end users 
  • Experience in Installing and configuring peripheral devices 
  • Experience in Troubleshooting network problems
  • Experience troubleshooting or working with Windows computers.
  • Understanding of basic network protocols. 
  • Experience supporting a network

12. BA in Telecommunications with 3 years of Experience

  • Troubleshooting ability & quick learner for recurring problems.
  • Good telephonic manner and communication skills
  • Ability to get along with various end users and interact in a professional demeanor at all times
  • Excellent service and strong communication skills
  • Strong customer service and technical skills
  • A good understanding of Microsoft Office 2010, 2013, and 2016, Outlook, OneNote, iPhones/iPads/MacBooks, Microsoft Surface Pro and Surface Book, Lenovo laptops and desktops, HP/Dell/Lexmark printers.
  • Independent troubleshooting and thinking skills
  • Hardware and software troubleshooting
  • Extended periods of walking and standing
  • Computer imaging experience, refresh/update utilizing Microsoft SCCM
  • Experience with managing OS upgrades
  • Experience with Office 365, Azure, AIP, One Drive setup, troubleshooting, and user/data migration to the cloud

13. BS in Software Development with 5 years of Experience

  • Experience supporting end-users via a Service Ticket system
  • Experience in IT with OS migration migrations
  • experience with Comp Tia A+ Cert, MCSA 
  • Excellent knowledge of PC and desktop hardware
  • Excellent knowledge of Data Backup and Restoration processes and techniques
  • Hands-on hardware/software troubleshooting experience
  • Extensive end-user support and troubleshooting in a Win 10 environment
  • Working technical knowledge of current protocols, operating systems, and standards
  • Ability to operate tools, components, and peripheral accessories
  • Able to read and understand technical manuals, procedural documentation and OEM guides
  • Troubleshooting experience and understanding of e-mail in an Exchange environment

14. BA in Computer Networking with 4 years of Experience

  • Experience supporting an enterprise service desk in a large and complex classified and unclassified network environment. 
  • Able to troubleshoot and repair desktops and laptops. 
  • Expertise in Windows operating systems 8/10 for PCs and 2012/2016 on the server side. 
  • Knowledge of Windows PC and server configuration and integration. 
  • Experience with Remedy or a similar trouble ticket system. 
  • Experience using and contributing to a knowledge management database. 
  • Able to handle high-priority problem calls and interact with clients at varying organizational levels. 
  • Strong organizational skills and attention to detail with the ability to manage priorities. 
  • Outstanding oral communication and customer service skills. 
  • Experience with troubleshooting and supporting Windows and Mac based end user systems
  • Familiarity with security requirements (ICD 503, DFARS, etc.).
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