Job Summary:

• Perform duties associated with the student's computers for testing.
• Set up the testing site at the beginning of the week. 
• Physically move computers and set up workstations for users 
• Pack up the testing site end of the week. 
• Confirm all programs are fully functional. 
• Confirm all access to required programs is working. 
• Assist user with issues associated with using a new operating system and office product  and reset passwords
• Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs
• Actively communicate with end-users and management with scheduling and escalation issues
• Imaging of laptops and desktops and setup of new equipment for internal and external users
• Ability to backup current user data before imaging, restore data and all required applications after imaging

Skills on Resume: 

• Technical Proficiency (Hard Skills)
• Setup and Configuration (Hard Skills)
• Physical Dexterity (Hard Skills)
• Problem-Solving Skills (Soft Skills)
• Communication Skills (Soft Skills)
• Data Management (Hard Skills)
• Strategic Planning (Hard Skills)
• User Support and Training (Soft Skills)

Job Summary:

• Reviews, analyzes, and evaluates information technology systems operations.
• Determines user needs and requirements and recommends ways to improve systems.
• Serves as a primary point of contact between users and engineering/development staff.
• Installs hardware and software for new and existing users.
• Provides end-user support for PC hardware/software and network connectivity
• Provides advanced application and operating system troubleshooting in conjunction with other IT&S support personnel.
• Determines the best approach to meet the user and implementation requirements for assigned routines.
• Creates documentation of best practices
• Perform miscellaneous software and hardware installs and configuration
• Respond to the needs and requests of clients in a professional and timely manner
• Track and monitor issues to ensure a timely resolution

Skills on Resume: 

• Systems Analysis (Hard Skills)
• User Needs Assessment (Soft Skills)
• Communication (Soft Skills)
• Hardware Installation (Hard Skills)
• End-User Support (Soft Skills)
• Troubleshooting (Hard Skills)
• Documentation (Hard Skills)
• Client Management (Soft Skills)

Job Summary:

• Rack and deploy servers and client systems, including OS installation, networking, KVM and PDU setup.
• Perform firmware upgrades for physical Linux servers including BIOS, BMC and CPLD.
• Set up and configured KVMs for remote access and fixed KVM and SSH connectivity.
• Configure BMC connection for remote users to log in the Linux servers.
• Install Linux/Windows in server/client systems and configure network and user logins.
• Upgrade systems with new CPUs, add or replace memories, and add acceleration/network or graphics cards.
• Un-assemble servers for board rework and re-assemble them back to the original after getting the rework board back.
• Test the PDU, KVM and OS login connectivity after deploying or moving systems.
• Well-versed in Linux Cmd line, and usage in troubleshooting.
• Provide Level II IT customer support including configuration, installation, testing, and troubleshooting deployment of computer systems, peripherals and software within established standards and guidelines

Skills on Resume: 

• Server Deployment (Hard Skills)
• Firmware Upgrades (Hard Skills)
• KVM Configuration (Hard Skills)
• OS Installation (Hard Skills)
• System Upgrades (Hard Skills)
• Server Assembly and Rework (Hard Skills)
• Connectivity Testing (Hard Skills)
• IT Customer Support (Soft Skills)

Job Summary:

• Consult with users to establish requirements and find hardware solutions.
• Recommend standards and procedures for hardware management.
• Maintain an up-to-date knowledge of all facets relating to PC products, including hardware and software.
• Analyze current hardware to determine capability and applicability.
• Make recommendations and participate in the decision-making process for hardware and software purchases, based upon company business needs.
• Coordinate phone user requests with vendor-supplied technical support
• Activities require one-on-one interaction with end users and the IT support staff
• Communicate technical solutions in a user-friendly, professional manner
• Responsibilities also encompass the management, tracking and resolution of support tickets
• Ensure that trouble tickets are handled promptly with excellent documentation.

Skills on Resume: 

• User Consultation (Soft Skills)
• Hardware Standards Recommendation (Hard Skills)
• Product Knowledge (Hard Skills)
• Hardware Analysis (Hard Skills)
• Purchase Recommendations (Soft Skills)
• Vendor Coordination (Soft Skills)
• Technical Communication (Soft Skills)
• Ticket Management (Hard Skills)

Job Summary:

• Responsible for global software deployments using Microsoft SCCM
• Work with the project management team to design software deployments
• Work with the project management team to schedule software deployments for specific targets
• Report progress for software deployments to the project management team
• Perform operational tasks processing access requests
• Investigate, analyze, and resolve incident tickets
• Vulnerability Management
• Investigate vulnerability findings presented by IT Security Team
• Recommend proper course of action to resolve vulnerability issues
• Work with business areas to resolve vulnerability issues
• Works effectively with internal IT team, external IT teams, and business functions partners to accomplish organizational goals.
• Understand and adhere to corporate standards regarding applicable Corporate and Divisional Policies, including security policies, code of conduct, safety, and GxP compliance.

Skills on Resume: 

• Software Deployment (Hard Skills)
• Project Collaboration (Soft Skills)
• Deployment Scheduling (Hard Skills)
• Progress Reporting (Soft Skills)
• Incident Resolution (Hard Skills)
• Vulnerability Management (Hard Skills)
• Security Recommendations (Soft Skills)
• Compliance Adherence (Hard Skills)

Job Summary:

• Installing new Windows computers at client sites
• Transferring data, setting up applications, and making it a seamless transition for the client, with as close to 100% accuracy
• Answering client questions, and assisting them with technology.
• Resolving issues quickly and efficiently, and helping our clients get back to work, with technology that works effectively. 
• Dealing with Level 1 issues and troubleshooting, supported by the team
• Working in an advanced ticketing system and RMM (ConnectWise).
• Requests for additional networking services are handled promptly and by the project due date
• Meets with users regularly to document needs and provide follow-up on user/desktop software as well as networked hardware including personal computers and printers.
• Upgrades/enhancements are fully tested and applied on a scheduled basis
• Documentation is created and maintained regularly
• Vendors are notified promptly of network/software-related issues
• Participation in the on-call rotation

Skills on Resume: 

• Computer Installation (Hard Skills)
• Data Transfer (Hard Skills)
• Client Assistance (Soft Skills)
• Issue Resolution (Soft Skills)
• Troubleshooting (Hard Skills)
• Ticketing System Management (Hard Skills)
• User Documentation (Hard Skills)
• Vendor Coordination (Soft Skills)