Job Summary:

• Malware remediation and security monitoring of end-user equipment
• Certify that end-user equipment meets or exceeds the needs of clients of the Firm
• Maintain I.T. vendor relationships to ensure adhere to the Firm’s policies and level of service.
• Ownership of Employee Change Process and Procedures
• Creating and documenting processes for maintaining desktop hardware and software
• Assisting with overall I.T. department documentation management (Wiki)
• Maintaining and updating department procedures as they relate to Desktop management and Helpdesk Support
• Inventory tracking, updating, disposal maintenance
• Serve as an escalation point to Helpdesk Tier I support team members
• Take ownership of problem resolution even when issues fall outside of expertise
• Work with escalation points internally and externally to resolve issues outside of expertise
• Assist in end user desk and equipment moves
• Provide assistance as needed with maintenance efforts that may fall outside of regular business hours
• Maintain an understanding of infrastructure design to provide business process recommendations to I.T. and non I.T. staff members.
• Responsible for assisting with the development and delivery of business application training.
• Serve as a back-up point of contact for outages and disaster recovery scenarios
• Participate in I.T. Department project initiatives

Skills on Resume:

• Malware Remediation (Hard Skills)
• Client Assessment (Hard Skills)
• Vendor Management (Hard Skills)
• Process Documentation (Hard Skills)
• Inventory Management (Hard Skills)
• Helpdesk Support (Hard Skills)
• Infrastructure Knowledge (Hard Skills)
• Training Development (Hard Skills)

Job Summary:

• Deploy, install, configure, support, and problem solve
• Package and deploy basic applications
• Create and deploy device images (e.g. laptops, desktops)
• Manage print queues, add and remove printers, test new drivers in environment
• Maintain and support system and group policy (security)
• Supporting internal partners through the provision of tier 2 problem resolution on technical issues and business operations 
• Resolve Help Desk issues promptly
• Document all actions when troubleshooting and resolving issues
• Update software on workstations and laptops
• VDI support and environment maintenance
• Provide support for network and desktop printers
• Maintain inventory of hardware and software

Skills on Resume:

• Deployment and Configuration (Hard Skills)
• Application Packaging (Hard Skills)
• Device Imaging (Hard Skills)
• Printer Management (Hard Skills)
• Group Policy Management (Hard Skills)
• Tier 2 Support (Hard Skills)
• Troubleshooting Documentation (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary:

• Being the primary contact for all Executive and VIP support issues
• Owning the critical and repeatable desktop functions
• Reporting & rectification of device configuration issues
• Owning the ServiceNow queue and tickets, ensuring the best possible service is delivered
• Providing co-ordination across efforts being delivered by the Desktop Support Team, as part of the wider Enterprise Services Team
• Reporting of Service Desk Performance, creating reports and metrics 
• Working as an integral member of a business support focused team
• Investigating and resolving incidents and service requests to a high quality
• Participating in incident management, problem management, root cause analysis and change management following internal processes
• Creating and updating documentation, user guides and contribute to the knowledge base
• Resolving client problems, queries and complaints in an effective and timely manner.
• Ensuring all hardware/software installations and routine upgrades are implemented according to Service Level Agreements.

Skills on Resume:

• Executive Support (Hard Skills)
• Desktop Management (Hard Skills)
• Configuration Reporting (Hard Skills)
• ServiceNow Management (Hard Skills)
• Performance Metrics (Hard Skills)
• Incident Resolution (Hard Skills)
• Documentation Management (Hard Skills)
• SLA Compliance (Hard Skills)

Job Summary:

• Install and support specific drilling software
• Resolve Field based/off network computer issues
• Respond to client related incidents and requests within established time limits and service levels
• Support Microsoft Windows PCs including clients running both current and recent versions of the Windows OS
• Support of MS Office suite apps including Outlook, Word, Excel, Access, and PowerPoint
• Support with Cybersecurity ideology in the client environment using tools such as 2FA, Antivirus, Antimalware, and least privilege permissions.
• Support mobile devices on Android, iOS and Windows
• Coordinate/provide input to technical team and aid in bringing the best practice solutions
• Document business processes, configurations, and other associated functional specifications
• Support internal customers on issue resolution, requirements gathering, strategic initiatives, etc.
• Work and communicate effectively with the regional and global IT teams

Skills on Resume:

• Drilling Software Support (Hard Skills)
• Field Issue Resolution (Hard Skills)
• Client Incident Response (Hard Skills)
• Windows Support (Hard Skills)
• MS Office Support (Hard Skills)
• Cybersecurity Support (Hard Skills)
• Mobile Device Support (Hard Skills)
• Technical Documentation (Hard Skills)

Job Summary:

• Provide support for client computer systems including hardware, interfaces, peripheral devices and, audio/video conference rooms
• Acquire and install new software releases and system upgrades, patches
• Resolve software related problems and monitors system configuration
• Troubleshooting and repair of personal computers and related equipment, including Mac/PCs, laptops, tablets, and video conferencing equipment
• Manage PC lifecycle including imaging, configuring, installing software, and maintenance
• Manage/update Active Directory pertaining to PC configuration
• Manage/Troubleshoot/Enhance Group Policy pertaining to PC & User configuration in conjunction with System Engineers
• Proactively recommend requirements for new systems or modifications.
• Manage projects including: analyzing requirements, product and vendor evaluations, planning, implementation, tracking progress, and communicating status and results to leadership.
• Develops, documents, and maintains End User system design procedures, test procedures, and quality standards.
• Escalate issues, outages and incidents to management

Skills on Resume:

• Client Support (Hard Skills)
• Software Installation (Hard Skills)
• Software Troubleshooting (Hard Skills)
• PC Repair (Hard Skills)
• PC Lifecycle Management (Hard Skills)
• Active Directory Management (Hard Skills)
• Group Policy Management (Hard Skills)
• Project Management (Hard Skills)

Job Summary:

• Provide day-to-day assistance with organization, setup, and maintenance of company hardware and technologies
• Ensure employee desktops and laptops are functioning properly, troubleshooting issues
• Complete user account creation for new hire onboarding
• Evaluate the life cycle of company hardware and peripherals
• Conduct first day user experience training for new hires
• Answer, evaluate, and prioritize incoming requests via phone, email, messaging, and walk-up using strong customer service skills
• Log and track activities using ticketing software
• Perform computer hardware maintenance and upgrade tasks including opening desktops/laptops to replace/upgrade components
• Assist IT team with server updates and maintenance 
• Educate non-technical users and maintain PC Inventory processes
• Create and maintain PC Images

Skills on Resume:

• Hardware Maintenance (Hard Skills)
• Troubleshooting (Hard Skills)
• User Account Management (Hard Skills)
• Lifecycle Evaluation (Hard Skills)
• User Training (Hard Skills)
• Customer Service (Hard Skills)
• Ticketing System Management (Hard Skills)
• PC Imaging (Hard Skills)

Job Summary:

• Provide helpdesk support to a multi-level user community.
• Participate in centralized helpdesk support for the enterprise.
• Deploy desktops and laptops with Windows O/S, LAN Administration, Email Administration (MS Outlook)
• Identify and then troubleshoot problems at the network, hardware, or software levels.
• Create documentation on processes and procedures.
• Install, configure, repair, upgrade, maintain, and support IT equipment based on end-user requests
• Be the primary point of contact for end-users at designated schools. 
• Respond to requests for technical assistance in person, phone, email, and text
• Assist in troubleshooting end-user technical issues remotely using email, phone, and in-house remote access tools
• Keep constant track of devices assigned per school using inventory system and routine technology assessments
• Promote information security and safe computing practices
• Work several hours a week at Green Dot’s helpdesk handling incoming end-user inquiries and requests

Skills on Resume:

• Helpdesk Support (Hard Skills)
• Desktop Deployment (Hard Skills)
• Problem Identification (Hard Skills)
• Documentation Creation (Hard Skills)
• IT Equipment Support (Hard Skills)
• Technical Assistance (Hard Skills)
• Inventory Management (Hard Skills)
• Information Security (Hard Skills)

Job Summary:

• Evaluate and identify end-user technology solutions including laptops, desktops, and related hardware/software
• Build, maintain, and deploy workstation images for all hardware actively deployed
• Maintain security and protection for all end-user computing devices via anti-virus software, application/OS configuration, application & OS patching, and other related methods
• Manage Active Directory as it relates to users, groups, and computers
• Manage M365 services (Exchange, Endpoint Manager, OneDrive, etc.)
• Maintains building access control and video surveillance systems in cooperation with security vendors
• Maintains building audio/visual equipment including projectors, PA, sound masking, and video display systems
• Manages telecom services (POTS, VoIP, conferencing, etc) for corporate and franchise locations
• Maintain accurate technical documentation for
• Track IT incidents and requests using company’s ticketing applications/systems
• Supports the development, implementation, and enforcement of IT related standards, policies, and procedures
• Monitors reliability of end-user computers, software, and other corporate technology
• Proactively diagnoses and repairs problems with end-user computers, software, and other corporate technology

Skills on Resume:

• Technology Evaluation (Hard Skills)
• Workstation Imaging (Hard Skills)
• Security Management (Hard Skills)
• Active Directory Management (Hard Skills)
• M365 Administration (Hard Skills)
• Access Control Maintenance (Hard Skills)
• Telecom Management (Hard Skills)
• Technical Documentation (Hard Skills)

Job Summary:

• Track and manage software licenses
• Assist other teams, departments, and franchise locations with escalations of relevant issues
• Work with vendors to diagnose and resolve issues
• Work with other teams to help advance initiatives and resolve emerging problems on various projects
• Follow general IT standards for making changes in all environments. 
• Conducting a production readiness review, following change control processes, participating in a security review, and communicating with stakeholders and affected users.
• Maintains software and hardware inventories including stock of "ready to deploy" equipment.
• Coordinates assigned IT system projects, maintaining project status, and providing basic reports.
• Monitors and triages incoming help desk issues, assigning to team members where appropriate.
• Builds, configures, deploys, and maintains desktops, laptops, printers, and other endpoints.
• Interacts with external vendors as needed to purchase assets or resolve issues.
• Performs onboarding and offboarding tasks for employees joining or leaving the company.
• Advises employees on security risks and best practices.
• Creates, changes, and removes user accounts and groups.

Skills on Resume:

• License Management (Hard Skills)
• Issue Escalation (Hard Skills)
• Vendor Coordination (Hard Skills)
• IT Standards Compliance (Hard Skills)
• Inventory Management (Hard Skills)
• Project Coordination (Hard Skills)
• Endpoint Configuration (Hard Skills)
• User Account Management (Hard Skills)

Job Summary:

• Responsible for creating, maintaining, and deploying corporate images for both physical and virtual desktops, as well as patching those endpoints on a scheduled cadence. 
• Provide escalated support from the Help Desk, interfacing with internal customers and various departments to troubleshoot desktop related issues to resolution. 
• Build, enhance, test, and deploy Windows images using MDT, Microsoft Intune and/or other imaging tools
• Building, maintaining and executing Endpoint Patching Strategy using Ivanti Patch for Windows
• Build packages and execute enterprise-wide software installs, upgrades, and uninstalls via centralized deployment tool
• Execute Break/Fix tasks to repair broken desktops and laptops
• Provide escalated support & troubleshooting from the Help Desk for hardware and software issues
• Deliver Outstanding Customer Service & Support on-site, over the phone, and remotely
• Create Detailed & Thorough Documentation of processes and procedures
• Effectively Communicate to customers in a clear, concise manner using familiar language and context
• Provide after-hours support for maintenance and change management efforts
• Provide on-call support to resolve and/or escalate production incidents or issues
• Participate in Disaster Recovery exercises, and create/maintain up to date recovery process documentation

Skills on Resume:

• Image Deployment (Hard Skills)
• Help Desk Support (Hard Skills)
• Windows Imaging (Hard Skills)
• Patching Strategy (Hard Skills)
• Software Deployment (Hard Skills)
• Break/Fix Repair (Hard Skills)
• Customer Service (Hard Skills)
• Documentation Management (Hard Skills)

Job Summary:

• Implement and maintain workstation security configurations and configuration standards
• Evaluate, deploy, and remediate vendor security patches on a monthly and quarterly basis
• Evaluate, deploy, and remediate new applications and upgrades to existing software
• Build and maintain configurations within Microsoft’s System Center Configuration Manager (SCCM)
• Provide third-tier support for end user issues
• Work with support teams in other departments to address production and system issues
• Installed hardware and software system upgrades according to standards.
• Provided Tier 2 and Tier 3 technical support. Troubleshot a variety of computer issues for Windows 7, 10 and different versions of Mac OSX operating systems.
• Support the current OS migration, from Windows 7 to Windows 10.
• Manage Active Directory, Group Policies.
• Capable of training users in common applications and operating system fundamentals.
• Addressed incoming ticket request from users via the ServiceNow

Skills on Resume:

• Security Configuration (Hard Skills)
• Patch Management (Hard Skills)
• Application Deployment (Hard Skills)
• SCCM Management (Hard Skills)
• Tier 3 Support (Hard Skills)
• System Troubleshooting (Hard Skills)
• Active Directory Management (Hard Skills)
• User Training (Hard Skills)