Job Summary:

• Troubleshoot and solve network, software and hardware issues in a Microsoft Windows environment.
• Handle IT support requests and questions from staff.
• Participate in new employee orientations.
• Set up, configure and maintain desktops, laptops, printers, VoIP phones and network accounts.
• Instruct employees on proper use of IT equipment and software.
• Assist in server maintenance.
• Assist in moving IT equipment to different locations within office.
• Assist other IT team members 
• Engage in a team-oriented approach using shared knowledge, best practices and organizational awareness.

Skills on Resume:

• Technical Troubleshooting (Hard Skills)
• IT Support (Hard Skills)
• Orientation Facilitator (Soft Skills)
• System Configuration (Hard Skills)
• IT Training (Soft Skills)
• Server Assistance (Hard Skills)
• IT Logistics (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary:

• Diagnoses and resolves software and hardware configuration problems at the workstation level. 
• Performs software and hardware installations in the PC environment. 
• Troubleshoots problems using desktop remote control products. 
• Tracks, updates and closes tickets using the Support Center ticket database (Remedy). 
• Maintains and tests latest hardware and software revisions and patches, and researches known hardware and software bugs. 
• Supports IT management, Support Center personnel, and other IT technical and applications staff. 
• Diagnoses issues and resolves complex problems, such as intermittent problems or problems involving advanced networking issues.
• Supports the deployment of highly available and redundant VMware infrastructure. 
• Maintains and supports existing Virtual Desktop Infrastructure (VDI) and constructs new templates 
• Creates Visual Basic or Windows scripts to automate software installations or upgrades. 
• Utilizes other automated tools for large scale PC support.
• Creates documentation, standards, and procedures to comply with corporate and industry standards.
• Coordinates IT response and resolution to systems failures and related issues including root cause analysis.

Skills on Resume:

• Hardware Troubleshooting (Hard Skills)
• Software Installation (Hard Skills)
• Remote Desktop Support (Hard Skills)
• Ticket Management (Hard Skills)
• System Updates (Hard Skills)
• IT Support (Soft Skills)
• VMware Deployment (Hard Skills)
• Scripting Automation (Hard Skills)

Job Summary:

• Configure, install, and support desktop computers, laptops, printers, monitors, phones and other general peripherals
• Maintain constant communication with service desk team and customers so SLAs are met
• Manage ticket queue, triage, assignment and escalation using Jira for Service Desk tickets
• Ensure tickets are kept updated daily with progress and status updates
• Collaborate with service desk team members to transfer and diversify skills
• Provide technical support for hardware and software systems, and engaging third-party suppliers where relevant
• Manage IT equipment and perform MACs (move, add, change)
• Provide end-user software troubleshooting for company supported applications
• Configure IT devices for secure operation, including installation of security software, software updates, and other configurations 
• Provide onsite and remote assistance sessions to users
• Maintain a professional attitude and appearance providing excellent customer service at all times, including maintaining a good work ethic and assisting other team members

Skills on Resume:

• Hardware Configuration (Hard Skills)
• SLA Communication (Soft Skills)
• Ticket Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Technical Support (Hard Skills)
• IT Asset Management (Hard Skills)
• Software Troubleshooting (Hard Skills)
• Customer Service (Soft Skills)

Job Summary:

• Create and maintain images.
• Manage and maintain the workstation environment using GPOs.
• Automate deployments and monthly workstation updates.
• Apply the packaging standards as defined by the mandate.
• Perform application packaging.
• Create personalized reports.
• Ensure that the processes and operational documentation are documented and kept up to date.
• Participate and act as an expert in the context of projects.
• Create and maintain documents and procedures in Confluence
• Responsible for coordinating with the HR Department for changes and/or approvals to staffing and employee access
• Initiates escalation of trouble tickets per departmental policies and best practices
• Responsible for implementation projects of new information systems

Skills on Resume:

• Image Management (Hard Skills)
• GPO Administration (Hard Skills)
• Deployment Automation (Hard Skills)
• Application Packaging (Hard Skills)
• Report Creation (Hard Skills)
• Documentation Expertise (Hard Skills)
• HR Coordination (Soft Skills)
• Project Implementation (Hard Skills)