DESKTOP ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Mai 21, 2025 - The Desktop Analyst brings extensive expertise in user administration and production support within Windows Server and Desktop environments. Proficient in managing Exchange Server, Office 365, Active Directory, and deploying hardware and software using tools like SCCM. Demonstrates strong knowledge of networking technologies, remote support, and audio/video conferencing solutions while ensuring a professional, detail-oriented, and solution-driven approach.
Essential Hard and Soft Skills for a Standout Desktop Analyst Resume
- Windows Administration
- Active Directory
- Office 365
- Exchange Server
- SCCM Deployment
- Network Basics
- Hardware Setup
- Remote Support
- Conferencing Systems
- Ticket Management
- Problem Solving
- Communication
- Customer Service
- Attention to Detail
- Time Management
- Multitasking
- Adaptability
- Teamwork
- Self-Motivation
- Professionalism
Summary of Desktop Analyst Knowledge and Qualifications on Resume
1. BS in Computer Engineering with 4 years of Experience
- Work experience in Service Desk/IT support environment.
- Experience with Microsoft Windows 10 and Microsoft services support.
- Experience troubleshooting issues related to Microsoft Office16 /O365 suite, Teams/Skype.
- Experience in troubleshooting issues related to permissions, security, access, information management systems, Unified communications.
- Exceptional interpersonal skills, with a focus on listening, and questioning.
- Exceptional oral and written communication skills.
- Knowledge of basic desktop/ laptop computer hardware and peripherals.
- Working knowledge of active directory, MS exchange and Skype.
2. BS in Software Engineering with 2 years of Experience
- Experience with imaging and replacing workstations for end users.
- Experience within Desktop environment
- Experience within Information Services environment
- Fundamental knowledge of the desktop operating systems and hardware.
- Experience in a desktop support environment.
- General Desktop analyst skills.
- Customer relationship skills, demonstrated responsiveness, analytical thinking, problem solving and planning skills
- Experience in providing support to business users and fellow employees.
- Strong technical understanding of the following technologies: Windows 10 and Microsoft Office Suite.
- Excellent customer service skills with a natural ability to liaise with executive staff.
- Ability to maintain, track, and report project status and metrics.
3. BA in Business Administration with 6 years of Experience
- Experience with PC/MAC Desktop support in a lead role
- Experience configuring, supporting and installing PCs and peripherals in a large distributed environment for both Home Office and Stores
- Experience supporting Windows and deploying applications via Microsoft SCCM, Altiris, LANDesk, or other PC software management applications
- Experience developing and deploying images using tools like Microsoft Deployment Toolkit, SCCM, WinPE, Altiris, LANDesk, and/or similar deployment applications
- Demonstrated experience packaging Windows/Mac applications and application updates with tools such as Wise, Admin Studio, and Casper
- Demonstrated experience managing Windows desktop settings using Group Policy Objects (GPO) in an Active Directory domain.
- Experience managing virtual desktops using VMWare View or Citrix XenDesktop
- Proven experience analyzing and designing solutions for enterprise PC technologies
- In-depth technical knowledge of PC hardware such as Desktops, Laptops, iPhones, iPads, Local and LAN attached printers and other PC/Mac Peripherals
- In-depth technical knowledge of PC software such as Windows, Microsoft Office, Mac OSX, and managed Anti-Virus products
4. BS in Computer Science with 4 years of Experience
- Relevant certifications demonstrating knowledge of Microsoft Windows, Apple OSX, SCCM, and Casper
- Experience with configurations on AS400/iSeries systems
- Exemplary troubleshooting skills that include VPN, network protocols, hardware diagnostics, and client operating systems
- An understanding of Design applications like WebPDM, Kaledo and Adobe Creative Suite, terminal emulation software and various 3rd party Client/Server applications
- Excellent customer service skills and superior telephone etiquette.
- Strong written and oral communication skills
- Demonstrated strong organizational skills and proven ability to meet tight deadlines as well as coordinate, prioritize and communicate project statuses
- Must possess collaborative, open communication and team-oriented focus to share ideas, work well cross-functionally and deliver as a collective team
- Must be willing to travel, work evenings, weekends and holidays and be able to provide 24 X 7 X 365 on-call coverage
- Must be self-motivated and able to work independently as well as with team members with little supervision
5. BS in Information Technology with 3 years of Experience
- Experience with setting up and troubleshooting Microsoft Office products (O365)
- Experience with troubleshooting Windows 8.1 and above operating systems
- Experience working in a helpdesk or desktop environment with the ability to configure, troubleshoot, and create build images of PCs, laptops, RFs, and printers
- Excellent telephone and verbal skills.
- Ability to interact with all levels of staff
- Ability to manage time effectively and complete required tasks or projects on time
- Strong understanding of networking TCP/IP, DHCP, DNS, WINS configuration, and Windows Active Directory (AD)
- Experience with working from ticket system
- Experience using remote desktop support tool
- Ability to work with minimal supervision
6. BS in Computer Science with 4 years of Experience
- User Administration and Production Support experience within a Windows Server and Desktop environment
- Exchange Server, Office 365, and Active Directory Administration experience
- Expertise in hardware and peripheral device installation and maintenance
- Strong understanding of networking technology and concepts (LAN/WAN, DNS, VPN, Network Auth)
- Experience in hardware and software deployment with tools such as SCCM
- Experience in both local and remote technical support
- Experience in audio and video conferencing technology including installation and maintenance
- Ability to solve technical issues independently and efficiently
- Self-motivated, detail-oriented, honest, able to multitask, courteous, and professional mindset
- Belief in servant leadership, and ability to take on multiple roles
- CompTIA A+ or Networking+ Certification
7. BS in Cybersecurity with 6 years of Experience
- Experience providing Apple-related IT support, including in an enterprise Windows environment.
- In-depth knowledge of all Apple hardware and software.
- Expert knowledge of OSX and iOS.
- Adept in supporting Office for Mac.
- Adept at Mobile Device Management.
- Experience with large iOS deploys and implementations.
- Adept with OSX package management, AutPkg, and Munki.
- Adept with deploy studio, CLI, Android, and Windows environments.
- Advanced understanding of computer networking and Active Directory.
- Must have clear communication skills, both oral and written.
- Ability to communicate the needs of users to staff in other IT departments, while interpreting Apple hardware requirements.
- Ability to prioritize and demonstrate organization amid rapid and frequent changes.
- Detail oriented and mindful about following through with tasks and projects.
- Certification as an Apple Certified Support Professional, JAMF Certs
- Experience with Puppet, Sal, Django, Log Stash, Munki, and Red Hat