DESKTOP ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Mai 21, 2025 - The Desktop Engineer specializes in troubleshooting Windows-based desktops, laptops, tablets, and enterprise applications. Manages Active Directory, Exchange, SCCM, and virtualized desktop infrastructure, ensuring seamless performance across systems. Demonstrates strong problem-solving skills, handling complex technical issues while delivering high-quality customer support in alignment with SLAs.

Essential Hard and Soft Skills for a Standout Desktop Engineer Resume
  • OS Troubleshooting
  • Active Directory
  • Office Support
  • SCCM Management
  • Printer Support
  • VDI Management
  • Network Troubleshooting
  • Ticketing Systems
  • Exchange Management
  • Patch Management
  • Problem Solving
  • Communication
  • Customer Service
  • Time Management
  • Attention to Detail
  • Adaptability
  • Teamwork
  • Analytical Thinking
  • Accountability
  • Stress Management

Summary of Desktop Engineer Knowledge and Qualifications on Resume

1. BS in Information Technology with 2 years of Experience

  • Experience in hands-on computer support for a variety of endpoint devices 
  • Experience in a customer service environment 
  • Strong technical background supporting Microsoft products and a variety of applications 
  • Experience supporting and troubleshooting 
  • Strong oral and written communication skills Strong initiative able to work both independently using individual judgement and minimal supervision 
  • Strong organizational and prioritization skills 
  • Experience writing technical material for non-technical audiences 
  • Analytical and problem solving skills
  • Knowledge of project management methodology
  • Good time management skills

2. BS in Computer Science with 6 years of Experience

  • Experience in a service desk and/or desktop support function
  • Proven experience leading Windows 10 deployments and implementing device management systems
  • Experience with Microsoft Cloud Platforms, including AzureAD, Intune and Office 365
  • Possess working knowledge of client/server technology, network protocols and the skill sets to troubleshoot end-user workstations
  • Experience with PowerShell, SCCM and Azure 
  • Operational proficiencies in Windows 7/10, Microsoft Office, network support and printer management
  • Familiarity with concepts of Incident Management, Problem Management, Change Management, CMDB, Service Requests and their practical application 
  • Proven experience supporting cloud-based applications
  • HDI and ITIL foundations certification 
  • Ability and desire to analyze problems to find the best solution for both hardware and software systems
  • Ability and desire to work independently in an administrative capacity to manage multiple projects and tasks simultaneously to completion with minimal oversight
  • Ability to effectively manage time according to changing priorities both self-discovered and as directed
  • Adept at providing quality customer service to a variety of constituencies

3. BS in Information Systems with 5 years of Experience

  • Experience in a Desktop Support role within an enterprise organization supporting Windows 7, 8.1 and 10, Microsoft Office, Active Directory, Group Policies and desktop profiles.
  • A collaborative team member with excellent customer service skills
  • Ability to provide clear/concise communications to customers, all levels of the organization and project teams.
  • Experience with Windows Operating System imaging, software packaging/distribution, and Microsoft patch management - Microsoft Deployment Toolkit, and Windows Deployment Services.
  • Ability to constantly adapt to a fast paced, ever changing technology landscape filled with smart phones, virtual desktops, and a wide array of desktop computing hardware/software.
  • Experience with document imaging and printing solutions, such as supporting multi-function print/scan/fax devices.
  • Experience in technical writing, specifically documenting technical configuration and troubleshooting information.
  • Experience with supporting Apple MacBooks 
  • Experience with SCCM, Intune and AirWatch 

4. BS in Network Engineering with 3 years of Experience

  • Must be able to work independently with no on-site supervision
  • Self-starter, who stays abreast of the latest technology, and has a passion for IT and providing exceptional end-user experiences
  • Must provide collaborative and consultative guidance for innovations and initiatives.
  • Must be open, willing, and proactive in supporting Security, Endpoint Usage and Business Policies
  • Excellent communication, and documentation skills
  • Able to create, implement and enforce processes and policies
  • Must have sufficient knowledge of networking and desktop technologies to be able to support and inform end-users
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role 
  • Provide support for general IT request like VC connectivity/ Mobile Email Activation.
  • Ability to demonstrate practical troubleshooting and problem analysis techniques.
  • Ability to plan and prioritize workload without supervision.
  • Excellent knowledge of Customer Service best practice.

5. BS in Cybersecurity with 6 years of Experience

  • Experience leading and delivering SCCM and other related tool solutions for patch deployments, tracking, reporting and remediation. 
  • Strong working knowledge of application packaging and deployment using programs and advertisements
  • Experience deploying, administering, and maintaining disk encryption technologies, preferably BitLocker
  • Proficient with application packaging and distribution using tools such as AdminStudio and Flexera
  • Proficient with application virtualization and delivery using VMWare and similar VDI technologies
  • Experience in an SCCM Administrator or Desktop Engineer role.
  • Experience with Active Directory and GPO management
  • Experience with end user computing support in a Windows environment.
  • Must have a solid background with desktop image development and workstation deployment.
  • Solid Windows OS/Office Suite knowledge and expertise, including Windows 10 experience and Office 365.
  • Systems / Windows OS/ Mac OSX/ Mac iOS support for a large application portfolio in an enterprise environment.
  • Comprehensive desktop support and mobile device background 
  • Managing Large Operating System Upgrade projects.
  • Knowledge of computer client and server hardware, (Dell\HP\\Lenovo).
  • Security / TCP/IP/ DNS/ DHCP/ WSUS/ JAMF/ Intune/ Cisco AnyConnect experience 

6. BS in Software Engineering with 5 years of Experience

  • Experienced in working as a member of an IT team and working together despite disparate locations and cultures.
  • Being able to recommend new ways of working (not necessarily related to a technical solution only) or processes to improve the effectiveness of the local/global IT Team.
  • Good in communication and able to translate ideas and technical processes into easily consumable action points for the AVEVA user base as and when appropriate.
  • Be strong in certain IT technical foundations and have a deep understanding on how these various technologies work and inter-relate.
  • Rich experience in infrastructure support and familiar with desktop support covering more than 100 end-users, project experience in network or office relocation 
  • Excellent verbal and written English communication skills, including ability to effectively communicate with internal and external stakeholders
  • Proactive working attitude, able to work under pressure and meet deadlines
  • Experience with Microsoft Cloud Platforms, including AzureAD, Intune and Office 365

7. BS in Electrical Engineering with 5 years of Experience

  • Experience supporting a Microsoft Windows environment
  • Experience in an enterprise environment dealing with end user computing and managing user expectation.
  • Experience in administrating Office 365
  • Windows/Mac systems Support and experience
  • Experience administering and supporting cloud based IP phones, cloud based antivirus and mobile MDM solutions.
  • Information Technology Asset Management experience.
  • Strong communication skills and a self-starter attitude, combined with the ability to work alone, exercise independent judgment and critical thinking with minimal supervision
  • Excellent written communication skills including the ability to prepare technical documentation and policies
  • Experience with virtual desktop environments (VMWare Horizon View desirable).
  • Industry certifications such as MCSA, MCSE

8. BS in Computer Engineering with 4 years of Experience

  • An inherent “can-do” nature and willingness to share knowledge and help colleagues
  • Ability to learn new technologies quickly
  • Ability to work through issues methodically
  • Desire to be a key component in the success of an IT team
  • Ability to multitask in a dynamic work environment, across all business areas and with all levels (up to and including the executive team)
  • Emphasis on being customer focused, positive, showing consistent attention to detail and adhering to regulations/compliance
  • Effective communicator in all modes of communication: verbal, email, text, IMs, Slack, etc.
  • Ability to work independently, adjust priorities, manage stress, coordinate with team members and escalate in a timely manner 
  • Effective contributor to projects

9. BS in Systems Administration with 2 years of Experience

  • Strong, recent, commercial experience in a level 2 desktop support position
  • Experience with troubleshooting desktops, laptops and tablets running a Windows OS (Win 7, 8.1 and/or 10)
  • Common enterprise applications (MS Office, Office 365, Lync, Skype for Business)
  • Troubleshooting printers and print servers
  • MCITP/MCTS and/or relevant technical qualifications 
  • Excellent communication & customer support/ troubleshooting ability
  • Experience with Microsoft Windows and Office
  • Experience with Active Directory and Exchange Management Console
  • Familiarity with VMWare and Citrix XenDesktop
  • Familiarity with enterprise ticketing systems and SLAs
  • Familiarity with Microsoft System Center Configuration Manager
  • Experience supporting a Virtualized Desktop Infrastructure
  • Experience supporting market data services (Reuters, Bloomberg, FactSet)
  • Proven ability to provide solutions to complex technical solutions

10. BA in Information Systems with 5 years of Experience

  • Experience as a Desktop Engineer or an End User Computing Engineer or IT Support Engineer
  • Good knowledge of Windows Server (2008-2019)
  • Microsoft Office proficiency - Windows 7810
  • Experience with workstation management system and desktop imaging
  • Knowledge of Office 365 and Exchange
  • Experience configuring and troubleshooting TCP/IP
  • Experience supporting wireless network devices
  • Ability to crouch, bend, crawl, and climb a ladder as would be expected of a technician servicing equipment located under desks or mounted to the ceiling.
  • Ability to appropriately prioritize work efforts
  • Customer service skills are a must as the technician will be interfacing directly with end-users both on the phone and in person.
  • Strong background in PC repair and Networking, with certifications from Microsoft, COMP TIA and Cisco.
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