Job Summary:

• Setting up laptops, desktops and migrating user data
• Install and set up software
• Effectively communication with users
• Collect information relating to devices and configurations
• Obtaining agreed sign-off of replaced equipment and software from the end users
• Implement known fixes and basic troubleshooting experience
• Follow up support for completed projects and ensure issues are addressed or escalated 
• Using tools such as Smart Deploy, MSP ToolShed (training can be given) to support deployments 

Skills on Resume:

• Hardware Setup (Hard Skills)
• Software Installation (Hard Skills)
• User Communication (Soft Skills)
• Data Collection (Hard Skills)
• Equipment Sign-off (Soft Skills)
• Troubleshooting (Hard Skills)
• Support Follow-up (Soft Skills)
• Deployment Tools (Hard Skills)

Job Summary:

• Get involved in incident, change, problem and request management and resolution.
• Ensure that each support ticket owned is handled as per internal processes with the highest possible customer satisfaction by setting the right expectations and fulfilling commitments.
• Support Microsoft OS, Citrix, IGEL and MAC OS platforms documenting all resolutions and improvements to these desktop client systems.
• Provide desk side support as well as remote and telephone support to ensure desktop systems remain operable.
• Liaise within Next IT Systems various other support teams to triage and resolve customer issues.
• Responsible for taking ownership of individual IT hardware break-fix, PC builds, and asset management
• Managing designated BAU fault and ticket requests
• Installing and decommissioning desktops, laptops, switches, and other IT hardware 
• Working both as part of a team as well as on individual assignments
• Working with vendors to deal with warranty claims and bookings as well as sourcing additional equipment
• Be taking on projects related to IT equipment on campus, implementing new systems and hardware

Skills on Resume:

• Incident Management (Hard Skills)
• Customer Support (Soft Skills)
• Systems Management (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• IT Collaboration (Soft Skills)
• Asset Management (Hard Skills)
• Vendor Relations (Soft Skills)
• Project Leadership (Soft Skills)

Job Summary:

• Configure, deploy and maintain the Firm’s desktop, laptop and tablet computing environments
• Troubleshoot and resolve workstation related tickets
• Monitor and maintain the system center configuration manager (SCCM)
• Develop, package and implement automated application installations and upgrades for deployment
• Test and implement software and operating system upgrades
• Push security updates to workstations and servers
• Troubleshoot tier 3 level support tickets
• Fault identification and resolution of incidents / requests within contracted SLA targets
• Identifying the impact of technical changes on operational service
• Assisting with stores tasks 
• Developing and implementing service improvements
• Creating and maintaining support documentation

Skills on Resume:

• System Deployment (Hard Skills)
• Workstation Troubleshooting (Hard Skills)
• SCCM Management (Hard Skills)
• Software Automation (Hard Skills)
• System Upgrades (Hard Skills)
• Security Management (Hard Skills)
• Tier 3 Support (Hard Skills)
• Service Improvement (Soft Skills)

Job Summary:

• Handling Desktop, Laptop related problems (issues/requests) of top management users
• Responsible for supporting multiple applications and delivering quality support to end-users
• Troubleshooting hardware and software issues, networking and connection issues
• Assist with hardware installations, software upgrades, systems integrations, fix server and security-related problems in business networks.
• Ensure software updates are implemented network-wide in a timely manner.
• Asking targeted questions to diagnose problems
• Help create technical documentation and manualsInteract with various levels of the customers, organization, and also across functions
• Follow ABS Service Standards and Best Practices daily.
• End user communication and technical support.
• Installation and configuration of end user devices.
• Communicate with customers and team, to provide updates on open tickets 
• Work with an existing team to implement end user hardware to support an EMR.

Skills on Resume:

• Executive Support (Hard Skills)
• Application Support (Hard Skills)
• Troubleshooting (Hard Skills)
• System Integration (Hard Skills)
• Software Updates (Hard Skills)
• Diagnostic Inquiry (Soft Skills)
• Technical Documentation (Hard Skills)
• Customer Communication (Soft Skills)

Job Summary:

• Responsible for supporting Onco360’s vision of using technology to provide innovative, patient centric approach to navigate the complexities of cancer care.
• Develop and document architectural design for endpoint hardware (both physical and virtual) as well as operating systems configurations and management capabilities.
• Perform secure baseline image creation and tailoring of Windows operating system images for specific hardware configurations from a common core baseline.
• Conduct Windows Readiness and Compatibility Assessment of hardware, software, and infrastructure environment.
• Support application packaging, deployments, documentation, and release control in an Enterprise environment.
• Write documentation, installation procedures, checklists, troubleshooting tips and topology diagrams.
• Develop Windows Base Images, crafting the operating system and GPO settings so that they integrate with all enterprise hardware and software and meet customer requirements.
• Create and maintain custom task sequences and other custom code for image management.
• Provide desktop management automation through scripting to deliver consistent and predictable services.
• Work within the change management process to coordinate the release of new software packages.
• Open and follow-up on critical incidents with the hardware vendors in the event of a problem relating to a supported hardware platform.
• Conduct QA testing of images before they are pushed to production.
• Provide 3rd level support to the Help Desk and field support teams via the resolution of escalated application, operating system, deployment, and hardware issues.

Skills on Resume:

• Technology Strategy (Hard Skills)
• System Architecture (Hard Skills)
• Image Configuration (Hard Skills)
• Compatibility Testing (Hard Skills)
• Application Deployment (Hard Skills)
• Technical Documentation (Hard Skills)
• Scripting Automation (Hard Skills)
• Change Management (Soft Skills)

Job Summary:

• Participate in multiple projects in a fast-paced environment.
• Develop processes to increase efficiency and automate regular maintenance of support actions.
• Deploy software for service packs or emergency security patches.
• Hardware replacement rebuild and evaluate/document the condition of returned equipment for possible reuse or disposal.
• Troubleshooting network issues within the environment using networking fundamentals, concepts, practices and procedures.
• Responsible for overall design and architecture of enterprise network environment of routers, switches, MPLS networks, load balancers, firewalls, IPS/IDS, and monitoring systems.
• Translates business requirements into network or process designs. 
• Plans and recommends network hardware, systems management software and architecture.
• Design, configuration, deployment, and primary system support and maintenance of voices services on VoIP PBX, VoIP Platform, Modular Messaging, and Call Center applications.
• Provide business analytical support for Telecommunications Solutions and maintain service levels of telephony systems and network.
• Document and track to resolution of all customer support request/issues within ServiceNow ticketing system.
• Effectively communicates complex information to a variety of technical and non-technical customers and engineering teams. 
• Works with IT Management to develop and document accurate operating procedures.

Skills on Resume:

• Project Participation (Soft Skills)
• Process Automation (Hard Skills)
• Software Deployment (Hard Skills)
• Hardware Management (Hard Skills)
• Network Design (Hard Skills)
• VoIP Support (Hard Skills)
• Issue Documentation (Hard Skills)
• Communication (Soft Skills)

Job Summary:

• Implement changes to improve the EUC environment across a variety of areas.
• Manage, record and report tickets/request in the IT helpdesk system.
• Building/configuring end user devices (laptops, desktops, mobile phones)
• Active Directory Administration (User/Group creation and password resets)
• Offer advice and guidance to the user community on EUC tools and promote their use to improve personal productivity across the organisation. (eg Sharepoint, Teams, Excel)
• Software installation/licensing
• Provide support at 4 main sites, including assisting with key events requiring technology (e.g. Town Halls)
• Contribute to team meetings
• Give advice and support to team members
• Work closely with other relationship holders, senior managers and knowledge managers
• Identify and agreeing personal development needs
• Take actions to address personal development needs – being pro-active
• Keep up to date with product/service developments
• Develop technical skills

Skills on Resume:

• EUC Improvement (Hard Skills)
• Helpdesk Management (Hard Skills)
• Device Configuration (Hard Skills)
• Active Directory Admin (Hard Skills)
• Productivity Tools Advisory (Soft Skills)
• Software Licensing (Hard Skills)
• Event Tech Support (Hard Skills)
• Professional Development (Soft Skills)

Job Summary:

• Install, maintain, repair and upgrade all PC hardware, software and related peripherals to ensure optimal performance
• Use an excellent understanding of both hardware and software computer systems and applications used by DC Operations (including Warehouse Management System, warehouse controls systems) to troubleshoot and resolve issues, perform root cause analysis, and solve business problems.
• Prompt notification to individual or group assigned when assignment is outside the scope of the desktop technician.
• Day to day administration of user accounts in Active Directory in observance of corporate security guidelines
• Research and test new software and hardware implementations for future use in the organization's environment.
• Monitor and track issues to ensure accurate and timely resolution.
• Create and update detailed documentation for use in future problem resolution.
• On-site and remote support for employees requiring technical help with laptops, mobile devices, applications, and general network issues including Wi-Fi and VPN
• Support/maintenance/replacements - 250 Dell laptops, workstations and MacBooks

Skills on Resume:

• Hardware Management (Hard Skills)
• Software Troubleshooting (Hard Skills)
• Active Directory Admin (Hard Skills)
• System Testing (Hard Skills)
• Issue Tracking (Hard Skills)
• Technical Documentation (Hard Skills)
• Remote Support (Hard Skills)
• Device Support (Hard Skills)

Job Summary:

• Provide Help Desk coverage, responds to and logs incoming inquiries, independently triages tickets to appropriate support groups
• Troubleshoot more complex tickets and problems and serve as an escalation point for peers
• Provide support for staff across multiple locations on a rotational basis and a large number of mobile users
• Make recommendations for process improvements and standards that help the greater good of the team
• Participate in an on-call rotation for after-hours support and work off hours for planned and unplanned events related to infrastructure suppor
• Delivers technical training to new hires and existing staff on a variety of technologies available at the organization
• Creates technical communication in the form of intranet posts, knowledge base articles, and email
• Participate and lead mid to large-sized internal technical projects following project management methodologies
• Install, configure, deploy computers, peripherals, and mobile devices across all locations
• Perform administrative functions for Windows Deployment Server, Windows Server Update Services, Microsoft System Center Configuration Manager, and other tools 
• Administrate ticketing system used across various business units in the organization, including the backend configuration to support multiple business workflows
• Design and configure endpoint technologies to support business needs

Skills on Resume:

• Help Desk Support (Hard Skills)
• Complex Issue Troubleshooting (Hard Skills)
• Mobile User Support (Hard Skills)
• Process Improvement (Soft Skills)
• Technical Training (Soft Skills)
• Technical Communication (Soft Skills)
• Project Leadership (Soft Skills)
• System Administration (Hard Skills)

Job Summary:

• Monitors Information Technology applications, systems and hardware for abnormal processing conditions, utilizing monitoring tools and operating system logs
• Researches and resolves systemic issues and problems with software systems and application compatibility with the standard operating systems (WinOS, MacOS) and security agents
• Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job
• Manage AWS VDI infrastructure for secure endpoint environment
• Coordinate the build and maintenance of Windows image for VDI
• Configuration Management for Windows VDI endpoints using industry-standard tools to meet Security and functionality requirements
• Administer enterprise software including deployment and package management as it pertains to the VDI
• Continuously engage application owners to ensure that the applications are up-to-date
• Analyzes and implements changes or additions to software systems and operations procedures 
• Support UAT and pilot testing for new functionality releases
• Facilitate user communications and organizational change management when changes are being implemented (outages, upgrades, attribute changes, etc.)
• May identify new tools, technology or processes that improve overall processing environment or processing efficiency.
• Completes project assignments and ad-hoc project needs commensurate with job expectations.
• Confirm the shutdown and startup of lower environment systems that may be scheduled to occur.

Skills on Resume:

• System Monitoring (Hard Skills)
• Issue Resolution (Hard Skills)
• AWS VDI Management (Hard Skills)
• Windows Image Configuration (Hard Skills)
• VDI Software Administration (Hard Skills)
• UAT Support (Hard Skills)
• Change Management (Soft Skills)
• Project Coordination (Soft Skills)

Job Summary:

• Function as team player for distributed team of engineers supporting internal and external user base
• Recommend and implement systems for End User Computing to ensure organizational efficiency.
• Be based at the office in London to troubleshoot and repair laptops, desktops, IP telephony, and telecommunications equipment.
• Monitor and resolve trouble tickets using ticketing system assisting a variety of issues from users globally.
• Manage user accounts, e-mail accounts, and remote access requests.
• Support and deploy a variety of virtual desktop pools in VMWare Horizon View.
• Maintain and patch virtual desktop templates.
• Prepare laptops for deployment and aid when necessary
• Assist in the evaluation of business problems, evaluate and recommend vendor packages, and implement required software
• Monitor applications, data loads and lifecycle management activities following established procedures.
• Managing quarterly confirmation process and support of annual / periodic review process
• Closely work with License management team to ensure standardization and Application Lifecycle Management processes are being enforced

Skills on Resume:

• Team Collaboration (Soft Skills)
• Systems Implementation (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Ticket Management (Hard Skills)
• Account Management (Hard Skills)
• VMWare Deployment (Hard Skills)
• Software Evaluation (Hard Skills)
• License Management (Hard Skills)