DESKTOP MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Mai 21, 2025 - The Desktop Manager drives effective communication and collaboration within the team, fostering a positive and productive work environment. With a strong command of Windows operating systems and a keen understanding of process improvement, the role ensures that organizational changes are managed smoothly and efficiently. Leadership skills enable the Desktop Manager to inspire credibility and adaptability, allowing for swift decision-making in diverse and dynamic settings.
Essential Hard and Soft Skills for a Standout Desktop Manager Resume
- Windows Proficiency
- Desktop Troubleshooting
- Network Management
- Asset Management
- Incident Management
- IT Security
- Virtualization
- Scripting Skills
- Software Deployment
- Data Recovery
- Communication Skills
- Team Leadership
- Problem Solving
- Conflict Resolution
- Adaptability
- Time Management
- Interpersonal Skills
- Critical Thinking
- Customer Orientation
- Collaboration
Summary of Desktop Manager Knowledge and Qualifications on Resume
1. BS in Computer Science with 5 years of Experience
- Proven leadership qualities in a technical environment
- Ability to effectively deal with partners and senior management team of the firm
- Creativity, flexibility and adaptability and intelligence
- Ability to deal with other members of the Systems Department, in a timely and positive manner
- Excellent customer service and communication skills
- Experience with OS and Application Patch Management methods and Strategies
- Expertise in Microsoft Office products, including the ability to write VBA (and/or .Net) add-ins for Office
- Good understanding of databases and the interrelationship between databases and programming code
- Familiarity with research methods to investigate, test and recommend new software
- Experience supporting Enterprise-level applications at an advanced level
- Experience with application development for any OS or platform
- Experience with any of the following is considered an asset: iManage Work, Interaction, SQL Management Studio, Citrix, Microsoft Office, Power-Shell, Microsoft Endpoint Configuration Manager, SCCM and Visual Basic for Applications
2. BS in Information Technology with 7 years of Experience
- Knowledge of helpdesk support, PC and network troubleshooting, Voice over IP, network management tools and software, switch topology design, TCP/IP network communications, and network security.
- Excellent problem-solving skills, communication proficiency, adaptability, sound judgement, leadership, and strong organization skills.
- Knowledge of IT projects such as desktop or network upgrades, Windows operating system and Office 365 rollouts.
- Ability to supervise a team of desktop and LAN support personnel including hiring and training employees, assigning and directing work, appraising performance, and resolving problems.
- Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork.
- Work experience managing workstations and local area networks.
- Supervisory experience in information technology.
- Capacity to perform sedentary work with repetitive motions.
- Experience managing and/or supporting Microsoft on-premises or Office 365 environments.
3. BS in Information Systems with 4 years of Experience
- Ability to lead and mentor a team of highly skilled technical experts
- Ability to interact with end users and company management
- Extensive experience with Windows 10 and automated deployments
- Experience Supporting Dell and HP business class workstations
- Industry certifications such as CompTIA A+
- Recent Microsoft MD-100 and MD-101 certification
- Able to demonstrate experience with Powershell scripting
- Understand terminology and can read and interpret script code
- SCCM and/or Landesk package and patch deployment experience
- Active Directory experience with Users and Computer, security, group policy, and DFS-R a plus
- Ability to effectively communicate both written and orally
- Demonstrated ability to effectively collaborate in a team environment, multi-task in a fast pace environment, attention to detail and be able to grasp the “big picture”
- Strong personal initiative and effective time management are essential to develop knowledge and skills necessary to fulfill job responsibilities in an independent and, thorough manner
4. BS in Network Administration with 8 years of Experience
- Experience managing desktop computers using Microsoft SCCM in a corporate environment (10,000+ computers).
- Experience in customer support at a helpdesk, desktop support level, or related area
- Experience managing patching in a corporate environment (10,000+ computers)
- Expertise in imaging, scripting, software packaging, automated delivery, and performance tuning.
- Experience with hardware and software asset inventory management and administration.
- Proficiency in remote client management and support systems.
- Ability to effectively interact and communicate with technical resources at all levels.
- Comfort speaking and presenting to senior management.
- Excellent verbal and written communication skills.
- Strategic thinking and decision making - able to identify and commit to a course of action focused on accomplishing a long-range goal or vision.
- Customer centric focus on enabling customer productivity.
- Establishing and building partnerships and strategic relationships with internal and external organizations.
5. BS in Computer Engineering with 5 years of Experience
- Demonstrated experience as a Desktop Manager
- Demonstrated strong oral and written communication skills.
- Knowledge of industry accepted standards and best practices related to Information Management operations, and Information Technology Service Management (ITSM) best practices.
- Preferred experience supporting and interfacing with senior executive stakeholders.
- Experience working in a customer service role.
- Experience working with SLAs.
- Experience with Desktop Engineering management.
- Asset/Inventory Management experience.
- Access Management experience.
- Workstation Refresh Management experience.
- Workstation Security Management experience.
- Experience with ITSM tools such as ServiceNow or equivalent.
- Experience with Automatic Call Distribution Systems.
6. BS in Systems Administration with 6 years of Experience
- Progressive experience in a technical help desk or a customer service environment
- Office 365 administration experience
- Experience with SCCM, Microsoft InTune, and Windows Autopilot
- Experience with Azure AD and Exchange
- Office 365 SharePoint Administrator experience
- Exceptional interpersonal, oral and written communication skills
- Proficient knowledge of Windows operating systems
- Experienced managing conflicts and strong leadership skills
- Able to lead and manage change, understand the effects of organizational and process changes, and the effort needed to implement an innovative solution and how this impacts the operation in terms of workload/cost.
- Inspire credibility, strong interpersonal & communication skills, enthusiasm and positive attitude.
- Able to work in an unstructured environment and bring structure to a problem, synthesize issues.
- Strong and fast in decision making process.
- Process driven, able to improve the profitability and processes within transition.
- Ability to work effectively in diverse, foreign, virtual and multi-cultural environments.