Job Summary: 

• Adapt proven implementation plan based on customer timeline, requirements and success criteria.
• Partner with the customer’s project team on the 6 phases of the implementation plan to ensure a successful end-user launch
• Work cross-functionally with TCSMs, Customer Education and Support to ensure all customer requirements are delivered
• Hold stakeholders accountable for execution in an agreed-upon timeline
• Create and execute change management processes to enable new users on the productivity platform and ensure the product is delivering on the promise of value
• Partner and align with Sales to ensure implementation is successfully meeting all business goals
• Use expert project management and communication skills to ensure alignment across internal and external stakeholders
• Deliver on the vision for how company will the customer solve business goals for employee productivity and collaboration
• Inform the Duty Manager/SMC before all deployments to go ahead
• Drive all deployment activities and ensure adherence to timelines and quality.

Skills on Resume: 

• Project Management (Hard Skills)
• Change Management (Hard Skills)
• Communication Skills (Soft Skills)
• Stakeholder Management (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Implementation Planning (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Quality Assurance (Hard Skills)

Job Summary: 

• Manage multiple high-visibility projects simultaneously in various phases of development
• Proactively seek to continuously improve PMO and project management processes and tools in alignment with applicable PMI standards
• Consistently demonstrate and model key organizational behaviors of customer service, teamwork, collaboration and excellence
• Plans and analyzes assigned projects, establishes schedules and project parameters and creates/maintains all process documentation that is specific to a managed client base
• Responsible for assuring all customer reporting is delivered on time and the integrity/accuracy of the data is sound
• Ensures that quality standards are maintained for assigned projects
• Responsible for completing root cause analysis and providing corrective action to maintain customer satisfaction
• Establishes a professional relationship with the customer and interfaces constantly to maintain accurate status reports and project reviews
• Maintains a forward-thinking mindset, anticipating and planning for barriers, challenges, or risks impactful to the projects and developing ad hoc solutions and mitigation plans
• Supports Manager on continuous improvement initiatives and oversees process improvement teams

Skills on Resume: 

• Project Management (Hard Skills)
• Process Improvement (Hard Skills)
• Data Analysis (Hard Skills)
• Customer Service Orientation (Soft Skills)
• Team Collaboration (Soft Skills)
• Root Cause Analysis (Hard Skills)
• Risk Management (Hard Skills)
• Communication Skills (Soft Skills)

Job Summary: 

• Coordinate and manage all activities about upcoming software releases.
• Coordinate across all software development groups to ensure teams understand their goals and priorities and are meeting release deadlines.
• Monitor production environments to ensure all systems are working as expected.
• Help mitigate any production issues and work with the support team to provide necessary messaging on the status of the issue.
• Receive escalated issues of varying complexity, difficulty, or complaint calls as well as escalate complex, difficult, or complaint calls to a Manager and/or other internal resources necessary
• Provide feedback to the development team on issues about the system
• Investigate bugs, support, change, and/or feature requests by gathering business and technical requirements, design, plan, and translate them into IT/technical solutions
• Creation and review of knowledge base articles for technical accuracy
• Work in team environments that span functional and geographic boundaries
• Field operations with special care on the checks and inspection of the works carried out, in coordination with the project manager
• Interacts with the Global Expertise Center in Smart Metering.

Skills on Resume: 

• Software Release Coordination (Hard Skills)
• Issue Resolution (Soft Skills)
• Technical Requirements Gathering (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Production Monitoring (Hard Skills)
• Communication Skills (Soft Skills)
• Knowledge Base Management (Hard Skills)
• Problem-Solving Skills (Soft Skills)

Job Summary: 

• Creatively solve problems and articulate solutions, be a thought leader ensuring that hardware and software systems are fully deployed, implemented, functioning and fully documented. 
• Be a leader and command the respect of the highly technical engineers who will implement the solutions.
• Manage the day-to-day operation of the teams
• Responsible for designing, provisioning, and supporting network and infrastructure components, as well as the removal of existing network features and infrastructure components.
• Manage multiple teams deploying a wide range of technology (both independent and interdependent).
• Oversee the asset management and warehouse operations.
• Engage in the quarterly 25% and 100% warehouse inventory.
• Attend daily and weekly meetings with the teams and customers.
• Provide AQL reporting on a semi and monthly schedule.
• Provide monthly PMR report.

Skills on Resume: 

• Problem Solving (Soft Skills)
• Leadership Skills (Soft Skills)
• Network Design and Provisioning (Hard Skills)
• Team Management (Soft Skills)
• Asset Management (Hard Skills)
• Inventory Management (Hard Skills)
• Reporting and Documentation (Hard Skills)
• Communication Skills (Soft Skills)

Job Summary: 

• Lead the Brand Activation deployment for UK&I, overseeing Digital and offline implementation across the entire Portfolio.
• Continue to push the step change by implementing the Direct to Consumer strategy through relevant brand campaigns and always-on-activation. 
• Bringing to life the Brand Platforms and enabling PRRP brands to be present across a wide variety of events and channels.
• Ensure that the necessary infrastructure and processes are in place to meet 
• Direct-to-consumer strategy, making recommendations on how best to use the channel and touchpoints available
• Drive fact-based decision-making throughout the organization through the provision of market analyses
• Reports with clear recommendations for action and interaction with key stakeholders to ensure they are aligned with the activation strategy
• Develop & integrate the team’s knowledge and skills to deliver BAT’s activation model
• On-going influence and collaboration with the Area Category teams
• Influence and ensure consistency and synergies with the Activation planning team
• Regular engagement with top team to share plans

Skills on Resume: 

• Brand Activation Management (Hard Skills)
• Digital Marketing Strategy (Hard Skills)
• Event Management (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Market Analysis (Hard Skills)
• Team Development (Soft Skills)
• Strategic Communication (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)

Job Summary: 

• Lead the deployment of large digital and IT projects and programs.
• Manage program/project teams and mentor and coach a team of project managers.
• Direct the delivery of complex IT projects and programs on time, within budget and ensuring the highest quality while meeting business objectives.
• Lead the scheduling and deployment of IT solutions across multiple countries and/or functions.
• Ensure service readiness on projects and ensure accurate documentation, reporting, tracking and testing on projects.
• Provide leadership and establish project governance for solution deployment projects.
• Ensure adherence to Security and Compliance.
• Manage the office-based team allocating tasks to ensure scheduling and deployment requirements are met
• Update and manage the data within the in-house database, Fieldpower
• Ensure all client booking requests are transferred onto the main schedules and into field power

Skills on Resume: 

• Project Management (Hard Skills)
• Team Leadership (Soft Skills)
• IT Project Delivery (Hard Skills)
• Scheduling and Deployment (Hard Skills)
• Documentation and Reporting (Hard Skills)
• Governance and Compliance (Hard Skills)
• Task Allocation (Soft Skills)
• Database Management (Hard Skills)

Job Summary: 

• Develop materials and presentations for all levels of training and reporting
• Set recommended actions and provide regular updates on the status of active issues, during deployment, to all stakeholders
• Provide support over weekends based on a schedule.
• Align all timelines with Vendors for their deployment slot. 
• Review Checklists provided in CRQ and get clarification from the Vendor in case of concerns.
• Project Management team regarding project progress, in coordination with the Project Controls Manager and the Risk Manager
• Interactions with the client and the consultant on matters related
• Address Change Management/IT Ops queries in timely access.
• Provide details on time to Change Management/IT Operations for all deployments been scheduled
• Communicates and enforces all customer service policies and procedures.

Skills on Resume: 

• Training Material Development (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Project Coordination (Hard Skills)
• Change Management (Hard Skills)
• Time Management (Soft Skills)
• Vendor Management (Soft Skills)
• Issue Tracking and Reporting (Hard Skills)
• Customer Service Policies Enforcement (Soft Skills)

Job Summary: 

• Participate in short- and long-term planning for assigned areas. 
• Identifies issues, provides input and makes recommendations regarding service delivery workflow, tools, projects, products, processes, metrics, standards and customers.
• Manages and maintains accurate digital records for all information technology service requests.
• Works closely with other staff to distribute surplus equipment and accessories.
• Communicates project statuses and disseminates project information to clients and internal project teams regularly
• Coordinate with vendors to ensure project needs are met and timelines are controlled to the best of abilities
• Identify opportunities to improve and scale deployment operations.
• Responsible for deployment bridge/forum management during deployment.
• In case critical support is required outside of the deployment team, responsible for contacting SMC to raise high-priority issues.
• Prepares and presents formal presentations at executive briefings

Skills on Resume: 

• Strategic Planning (Soft Skills)
• Workflow Optimization (Hard Skills)
• Digital Record Management (Hard Skills)
• Communication Skills (Soft Skills)
• Vendor Coordination (Soft Skills)
• Operations Improvement (Hard Skills)
• Forum Management (Hard Skills)
• Presentation Skills (Soft Skills)

Job Summary: 

• Approve timesheets, vacations, travel authorization and expense reports.
• Take responsibility for reviewing LAN Diagrams.
• Review and submit Bill of Material (BOMs).
• Direct Management of a Technical Assistance Engineer and a Logistics Coordinator.
• Communicate accommodation requirements with the travel team and ensure employees receive the details
• Support the sales function and the opportunities presented by planning and scheduling the casual workforce to its full potential.
• Leverage Apple’s proprietary e-learning systems (SEED) to engage, train and communicate with consumer-level salespeople
• Ensure all central events are planned, budgeted for and organized quarterly (ASC Academies, Train-The-Trainers, Champion Events)
• Work with the BPR team to build reporting requirements for Sales Training Deployment and e-learning consumption
• Review and validate business requirement documents for the aforementioned tools and systems and provide final sign-off on behalf of the Sales Training team

Skills on Resume: 

• Time Management (Soft Skills)
• Technical Document Review (Hard Skills)
• Team Management (Soft Skills)
• Communication Skills (Soft Skills)
• Event Planning (Hard Skills)
• Training and Development (Hard Skills)
• Reporting and Analysis (Hard Skills)
• Process Validation (Hard Skills)

Job Summary: 

• Collaborate with the WW Sales Training teams on the development of training programs and curriculum. 
• Provide quality insight and feedback to ensure EMEIA relevance and needs are met
• Develop and deploy scalable solutions and programs to improve training coverage across EMEIA
• Measure and track the success of the programs using dashboards and reports and communicate to senior leadership
• Present programs and training initiatives to central business teams, country training teams and external partners wherever required via WebEx or face-to-face
• Collaborate with the central content team to ensure that the sales training content created at WW or in EMEIA is successfully deployed in-country
• Collaborate with the central routes to markets teams to ensure alignment of program deployment, new product introductions (NPI) training execution, and other central training deployment initiatives
• Collaborate with the countries' training leads to ensure the training programs we design in EMEIA or at a WW level are deployed in-country accordingly
• Ensure the local teams are equipped with experienced trainers and maintain their development regularly, especially following NPI
• Design and drive engagement initiatives and campaigns to get salespeople to engage with the training and e-learning platform
• Be the point of contact for WW Sales Training and People Program and EMEIA BPR teams for all tools and systems related to training and program deployment (e-learning, Sales Central, People Programs, Events)

Skills on Resume: 

• Training Program Development (Hard Skills)
• Needs Assessment (Soft Skills)
• Program Deployment (Hard Skills)
• Data Measurement and Reporting (Hard Skills)
• Presentation Skills (Soft Skills)
• Content Collaboration (Soft Skills)
• Trainer Development (Soft Skills)
• Engagement Strategy Design (Hard Skills)