• A primary point of contact for driving deployment plans throughout 60, 90, or 180 days to onboard a customer team
• Support customers and partners in their efforts to successfully deploy and operationalize the BitSight platform and API
• Learn to be a power user of products and capabilities 
• Partner with sales to identify any renewal concerns or up-sell opportunities
• Collaborate and organize both customer personnel and in-house resources to troubleshoot and resolve issues
• Perform customer product deployment, and proactively alert customers of any impending issues as they are being set up for success
• Conduct a business review for top accounts as a close-out for a deployment plan
• Collect feedback and work with Product Management to solve product issues
• Positively impact customer health metrics such as retention, customer satisfaction, product consumption, and engagement
• Document interactions, risks, and successes for both customers and internal audiences

Skills: Onboarding, Deployment, CRM, Troubleshooting, Business Reviews, Feedback Collection, Documentation, Health Metrics

• Develop scripts/web tools for automating operations and customer support common issues and procedures (tools to improve first-call resolution, etc) within the Linux environment.
• Calmly analyze situations based on objectives, and resources, develop and evaluate solutions, collaborate and execute decisions
• Be passionate about customers' success, at times standing up to the customer and guiding them back to the right path
• Escalate critical issues internally to get timely resolution
• Represent the company with customer senior executives as well as the customer operations team
• Initial work in a problem-resolution or supportive role while developing skills and broadening experience
• Thoroughly document content so that others may benefit from experiences and learnings, including developing and leading training for internal and customer teams
• Intellectually curious and self-learner who seeks to learn and understand at a deeper level relevant areas
• Perform data analysis and data visualizations
• Flexible to work early mornings and evenings based on schedule or if the situation requires. 

Skills: Scripting, Problem Analysis, Customer Advocacy, Issue Escalation, Executive Representation, Documentation, Data Analysis, Flexibility

• Manage and Drive all Vodafone IT production deployments
• Create, manage and lead the overall deployment schedule for IT.
• Ensure alignment between Project Vendors and identify any dependencies for deployment
• Give advance notification to Vendor to raise CRQ (Change Request) adhering to Change Management SLAs.
• Ensure “Method Of Procedure” is updated with all relevant information and attached to CRQ for every deployment
• Ensure a robust rollback plan is in place and agreed upon.
• Ensure and system Downtime is requested and agreed upon before any deployment.
• Any negative impact on operational KPIs needs to be called out and agreed upon.
• Inform relevant stakeholders of impacts due to deployment
• Align Service Management Centre support for enabling/disabling maintenance pages.

Skills: Deployment Management, Schedule Coordination, Vendor Alignment, Change Request Management, Procedure Documentation, Rollback Planning, KPI Monitoring, Stakeholder Communication

• Coordination and control of the partner in charge of meter installations and maintenance, facilitation of scheduling of site installations and visits
• Coordination and control of the partner in charge of the radio infrastructure installation and maintenance
• Ensure the quality of the works performed by the partners on-site
• Manage regular inspections on-site with a special focus on meter installations completed 
• New installers during their first weeks on the project
• Perform periodic assessments of the partners, in close coordination with the Contract Manager
• The continuous improvement of the deployment team and the operating procedures
• Increase the schedule performance, the cost performance, and the quality level of the works
• Controlling logistical flows between suppliers and partners
• Ensuring timely delivery, and providing updates 

Skills: Partner Coordination, Site Scheduling, Quality Assurance, On-Site Inspections, Performance Assessment, Continuous Improvement, Logistical Management, Timely Delivery

• Lead a team of Schedule and Account Services team members
• Develop trusted relationships with the leadership team across the organization.
• Handle and resolve complex customer issues.
• Consult with internal teams to analyze and resolve complex issues, leading to an improved customer experience
• Provide input into the development of Scheduling & Account Services team members, engagement policies, procedures, standards and strategies through participation in leadership meetings
• Contribute to winning culture by leading team events and participation in organizational events
• Proactively review customer dashboards, address any open issues and ensure completion of Deployment Plans.
• Respond to calls and emails from customers during their deployment in a timely and professional manner.
• Research, facilitate, and brainstorm ways to evolve the deployment team's processes and procedures.
• Review Project docs to understand change and if there are any gaps in Vendors impacted.

Skills: Team Leadership, Relationship Building, Issue Resolution, Customer Experience Improvement, Policy Development, Culture Promotion, Dashboard Management, Process Improvement

• Experience with Salesforce deployment management
• A deep understanding of Salesforce and its metadata components
• Deep understanding of the release management technologies (SFDX, Azure DevOps, Scratch Orgs, Salesforce Tooling/Metadata API)
• Hold Salesforce certifications
• Experience with the Agile methodology
• Good communication skills, with customer-focused
• Innovative, creative, “outside-the-box” thinking
• Strong leadership, negotiation, project management and teamwork skills.
• Ability to multi-task and work in a fast-paced environment.
• Excellent written and spoken knowledge of English

Qualifications: BS in Data Science with 3 years of Experience

• Release management, ITSM toolsets and hands-on Release experience
• Good knowledge of the ITIL Change management process and ITSM toolset
• A good working knowledge of Azure Cloud & DevOps
• Experience working in Agile Teams/Roles, and SAFe/Kanban
• Excellent influencing, relationship, and conflict-resolution skills
• Excellent Reporting skills, Power BI and analytics
• A proven background in establishing and monitoring procedures to control and regulate employee tasks and activities as well as one's tasks and responsibilities
• Experience establishing official and operative goals for the organization/units and establishing a system of measuring the effectiveness of goal attainment
• Proven leadership, relationship, communication and presentation skills
• A passion for staying current on trends and best practices in IT & Release management

Qualifications: BS in Information Technology with 6 years of Experience

• Experience working within a food manufacturing/production environment and/or FMCG
• IWS experience(Minimum of Lean Six Sigma or similar lean system experience)
• Knowledge of Cost Centre Management, Budgeting and Forecasting
• Capital Expenditure process awareness
• Experience and understanding of Procurement processes
• Experience working with Quality Management Systems
• Thrives in dynamic environment, natural problem solver
• Maintains a positive can-do attitude, with a growth mindset
• Strong project management, and second-to-none organization skills
• Ability to balance operational and client-facing tasks to ensure successful execution

Qualifications: BS in Computer Science with 5 years of Experience

• Strong experience working with compensation and benefits
• Experience Integration projects in a global and complex environment
• Experience in large international organizations and ability to navigate complex stakeholder matrix
• A proactive, ‘let’s get it done’ attitude geared towards continuous improvement
• Flexibility and adaptability to operate in a fast-paced, developing project environment, taking ownership and setting directions with minimal guidance
• Collaborative working style, fostering cooperation and teamwork to find solutions
• Structured working style and focus on delivering results as per agreed timescales and scope
• Ability to lead without authority and drive decision-making.
• Great interpersonal and communication skills
• Excellent organization, negotiation and problem-solving skills

Qualifications: BS in Software Engineering with 4 years of Experience

• Prior people management experience
• Prior work experience in warehouse or manufacturing settings
• Must have previous customer-facing experience
• Willingness to interface with customers with a customer service-type mentality
• Strong communication skills both spoken and written
• Positive attitude and desire to learn and be hands-on
• Strong self-drive and ability to influence others
• High degree of organizational skills
• Work in fast-paced environments, under pressure, and multi-task
• Strong computer skills – MS Office programs

Qualifications: BS in Systems Engineering with 2 years of Experience