• Receive new orders printed at the Order Admin station into the system to indicate as received by the Deployment Department.
• Assign orders to the correct department (production line, inventory clerk for HW pick, tech center, etc.) for processing.
• Close Manufacturing Orders and Sales Orders and Release to RDY TO SHIP (attaching equipment to actual order using a serial number).
• Pick accessories and collateral for each order.
• Securely package all materials for each order
• Ensure all required items are included in each order packaged and are ready for Final Quality Assurance and shipping
• Utilize Ship Center to generate outbound and return shipping labels for each order
• Validate the method of shipment and address to the order.
• Maintain organization of Deployment inventory stock and cleanliness of Deployment work areas.
• Build kits, fold shipping boxes, and other duties as may be required by the Deployment Manager.

Skills: Order Processing, Inventory Management, Quality Assurance, Shipping and Packaging, Equipment Handling, Attention to Detail, Team Collaboration, Time Management

• Undergo training and knowledge transfer from the engineering teams
• Support and repair of robotic systems in the field.
• Support the sales team with demos and deployments at customer sites
• Communicate with technical teams to troubleshoot hardware repair problems or problems encountered doing demos and deployments
• Assist with the design and production of accessories for projects
• Install, maintain, and upgrade workstations, desktops, and laptops to Windows 10.
• Respond to and resolve workstation, application, and any hardware-related issues for Windows 10.
• Diagnose and support hardware failures, operating system application issues and network connectivity.
• Update inventory records in the client’s proprietary asset management database.
• Provide outstanding customer service and display utmost professionalism to everyone within the healthcare system.

Skills: Technical Support, Robotics Maintenance, Customer Engagement, Troubleshooting, Hardware Installation, Windows 10 Administration, Inventory Management, Professional Communication

• Performing new or upgrading existing Software deployments in a client-server architecture.
• Working directly with customers to implement and roll out Software.
• Provide top-notch customer service to multiple customers when troubleshooting issues to support the Software implementation.
• Stay up to date on current technologies through continuing education, certifications, and self-study.
• Manage daily/weekly tasks utilizing time tracking and documenting systems and tools.
• Perform on-site hardware, software, and networking set-up of autonomous robots and systems at a series of customer sites.
• Support the NOC (Network Operation Center)
• Ensure smooth implementation of the robots on-site working with other Deployment Technicians and Deployment Engineering Managers.
• Tune robot performance and identify operational processes that need to be modified to improve robot performance.
• Support service requests, robot features, and sales demonstrations
• Troubleshoot and resolve challenges that may come up during the deployment process.

Skills: Software Deployment, Customer Service, Technical Troubleshooting, Time Management, Hardware and Networking Setup, Network Operations Support, Performance Tuning, Problem Resolution

• Provide remote Hardware/Systems support escalated from ARA helpdesk.
• Coordinate EMR project deployment schedules with corporate and remote teams.
• Image/Configure all necessary systems for remote deployment.
• Book and coordinate personal travel.
• Ship and coordinate all necessary items for setup.
• Provide ongoing support when major multiyear rollout is complete as well as continued new unit configuration and support.
• Coordinate and execute necessary upgrades and replacement devices.
• Complete EMR system installation including workstations, network equipment, collection servers, dialysis machine interfaces as well as other EMR and clinic-related items.
• Assist with new facility PC, Printer and Phone System setup.
• Provide ongoing support of clinic IT infrastructure.
• Coordinate with software vendor and local staff to confirm or troubleshoot any necessary items.

Skills: Remote Support, Project Coordination, System Imaging and Configuration, Travel Coordination, Logistics Management, EMR System Installation, IT Infrastructure Support, Vendor Collaboration

• Interface with clients through tickets, email, and phone
• Effectively communicate appointment scheduling and delays
• Adhere to ticket deadlines
• Receive new computers (receive, configure, deliver)
• Manage and maintain of Raritan device
• Travel to client sites
• Review the ticket board at the beginning and end of each day
• Maintain up-to-date client images
• Identify and recommend improvements to current processes
• Track time in Connectwise Manage timesheets
• Track work completed in corresponding tickets
• Manage and maintain scheduling tools with the Deployment manager
• Take responsibility for the maintenance of the company vehicle

Skills: Client Interaction, Appointment Coordination, Deadline Adherence, Hardware Configuration, Device Management, Travel Coordination, Process Improvement, Time Tracking

• Expert level at workstation deployment
• Experience in workstation image creation and management
• Strong computer skills and technical knowledge
• Must be able to interact with all levels of the organization
• Ability to solve problems using organizational, time management and consultative skills
• Superior customer service, communication skills and soft skills to build strong relationships
• Experience providing support in a fast-paced environment.
• Possess strong knowledge of MS Office products including MS Outlook and especially Excel
• Ability to work independently and with little supervision
• Hold HP, Dell, and Apple certifications, and/or IAITAM certifications

Qualifications: BS in Software Engineering with 2 years of Experience

• Experience in Information Systems or Computer Information Systems.
• Experience in hardware and software troubleshooting in a client service role.
• Basic knowledge of computer hardware, software, and operating systems.
• Highly organized and detail-oriented, with the ability to prioritize daily tasks
• Strong troubleshooting skills in computer hardware/software and connection issues
• Must demonstrate good judgment, interpersonal and organizational skills
• Excellent oral and written communication skills
• Experience resolving hardware and software technical issues
• Basic understanding of networking concepts
• Strong sense of urgency and business orientation.

Qualifications: BS in Network Administration with 3 years of Experience

• Basic to advanced technical skills with installation, service, troubleshooting and maintenance of commercial data, voice, fiber optic and paging, security, audio/visual and cabling systems.
• Solid level of understanding of PC components, PC hardware and associated software. 
• A strong working knowledge of TIA and BICSI Standards, including troubleshooting and service
• Working knowledge of building codes, electrical codes, communication standards and installation.
• Ability to follow blueprints, notes and specifications to meet the job requirements.
• Basic written and verbal communication skills.
• Experience with construction and adherence to large and small project scheduling.
• Enjoys hands-on problem-solving in a fast-paced work environment.
• Ability to work well both independently and as part of a professional team.
• Willingness to be a positive leader and a great “follower”.

Qualifications: BS in Information Technology with 2 years of Experience

• Technical background working with industrial or computer-controlled machines.
• Familiarity with mechanical and software-based diagnostic tools.
• Familiarity with Linux
• Experience working in warehouse settings
• Excellent time management, planning and forward-thinking skills.
• Self-motivated with a positive and professional attitude.
• Excellent communication and listening skills.
• Proven analytical and problem-solving skills.
• Must possess good decision-making skills, and be very organized and detail-oriented.
• Able to thrive in a fast-paced environment with tight timelines and a high-energy culture.

Qualifications: BS in Computer Engineering with 1 year of Experience

• Experience as a network technician, preferably in the field of installing and aiming microwave PTP and PTMP links
• Basic knowledge in micro/millimeter wave RF area (LOS, Fresnel zones, interference, main/side lobes)
• Proficient knowledge of the installation of internet broadband, including installation and testing of Cat-3/5/5E/6/6A cables, fiber, fiber connectors, patch panels, rack equipment, 110 and 66 blocks
• Experience in the development and implementation of one or more of the following - data and IP services (VoIP, MPLS, VPN, Internet, data center deployments) or managed network services (LAN, WAN, WLAN)
• Proven and strong competency in diligently updating as-built documentation for internal partners
• Must be able to regularly use ladders, hatches, steps, and other means to gain access to roofs on multiple-story buildings
• Must adhere to OSHA safety guidelines and wear personal protective gear properly
• Good mechanical skills.
• Excellent customer service skills.
• Excellent communication and interpersonal skills.

Qualifications: BS in Computer Science with 4 years of Experience