WHAT DOES A DEPLOYMENT MANAGER DO?
Updated: Mai 21, 2025 - The Deployment Manager monitors project progress and identifies delays that may impact customer experience and deployment plans. This role engages with various AMZL functions, including finance and senior leadership, to ensure sustainable operational standards and best delivery practices. Additionally, the manager coordinates project implementation, creates detailed plans with milestones, and organizes meetings to keep projects on track.
A Review of Professional Skills and Functions for Deployment Manager
1. Deployment Manager Overview
- Project Management: Centrally maintaining and coordinating the release calendar including all dependencies.
- Collaboration: Close collaboration with Change Managers and other internal and external stakeholders.
- Consultation: Providing consultation to the specialist teams to ensure better planning of development phases and deadlines.
- Support and Monitoring: Providing support for releases, including close monitoring of the systems involved in the deployment.
- Documentation Management: Responsibility for process support documentation (e.g., release notes).
- Ticket Management: Monitors helpdesk tickets, implements escalation protocol when needed, and prioritizes service request tickets based on urgency.
- Tool Utilization: Utilizes OMES Tools for Service Request Management and Documentation.
- Coordination: Coordinates the dispatch of technicians for user issues requiring onsite resolutions.
- Productivity Improvement: Improves usage and increases the productivity of IT support resources.
- Effective Communication: Utilizes internal tools to communicate effectively on the phone to both clients and service desk technicians.
2. Deployment Manager Job Description
- Project Feasibility Assessment: Assess key aspects of project feasibility studies and align them with internal processes.
- RFP Management: Lead local RFP bid processes, bid analysis, and recommendations for contractor selection.
- Project Documentation: Oversee project mechanics and documentation (invoices, contracts, change orders).
- Contractor Relations: Manage contractor relations for optimum collaboration.
- Project Management: Manage projects including Scope, Schedule, and Budget.
- Deliverables Oversight: Ensure contractor deliverables including reporting duties, quality standards, and payment milestones.
- Bid Package Coordination: Work closely with various in-country staff and the VP of Deployment to ensure all components of the bid package are complete and accurate.
- Project Design Coordination: Coordinate with engineering or volunteer resources to finalize and optimize project designs, including structural engineers, drafters, surveyors, and any other experts that may be required.
- Technical Support Coordination: Coordinate with engineering on necessary fieldwork needs regarding technical support and maintenance issues.
- Equipment Procurement Support: Support the Production Manager with equipment procurement needs for each project.
3. Deployment Manager Functions
- Project Leadership: Serve as project lead for initial customer launches and ongoing deployment management.
- Project Management: Lead multiple projects by prioritizing and managing conflicts of schedule and resources.
- Customer Consulting: Guide customers to success by consulting on best practices and making recommendations specific to their context.
- Collaboration: Collaborate with both external customer stakeholders as well as internal cross-functional teams.
- Product Expertise: Be a functional product expert in the BetterUp platform.
- Adoption Acceleration: Ensure customers launch with momentum to accelerate adoption.
- Progress Reporting: Manage project plans by providing progress updates and other necessary documentation to external and internal stakeholders.
- Risk Management: Identify, manage, report, and escalate project risks.
- Expectation Management: Work with customers to set appropriate project expectations, address customer goals, determine target dates, manage customer tasks, and provide regular project updates.
- Customer Enablement: Enable customers with the tools and understanding they need of the BetterUp platform to successfully deploy and manage their programs.
4. Deployment Manager Accountabilities
- Team Management: Manages the activities of a group or department of individual contributors.
- Resource Coordination: Coordinate internal engineering resources, schedule with customers for onsite requests, and arrange logistic shipment for part replacement.
- Management Awareness: Maintains management awareness of problems and situations.
- Urgent Support Engagement: Timely engage responsible parties to support customer needs with urgency.
- Strategic Collaboration: Collaborate with the regional service lead and align with operational strategy.
- Performance Accountability: Accountable for operational results in terms of group performance standards/metrics, customer satisfaction, and budget/expenses.
- Program Implementation: Manages the coordination, implementation, administration, and execution of global initiative programs; coaches the team to comply with strategic policies and directives for assigned areas.
- Direct Report Management: Manages a team of direct reports and conducts salary and performance reviews.
- Coaching and Mentorship: Acts as a coach and mentor to employees within the assigned span of control.
- Personnel Forecasting: Forecasts personnel requirements through maintaining effective communication with stakeholder organizations.
5. Deployment Manager Responsibilities
- Deployment Leadership: Leading the Electric Vehicle (EV) deployments across the EU and managing key stakeholders and support functions to coordinate deployment.
- Progress Monitoring: Monitoring and reporting on the progress of all projects and flagging delays that will have an impact on customer experience or deployment plans.
- Operational Standards Ownership: End-to-end ownership of defining sustainable operational standards and developing best delivery practices for AMZL operations.
- Cross-functional engagement: Engaging with other functional areas or roles across AMZL, such as finance, fleet, strategy, planning, and continuous improvement, as well as senior leadership to ensure sustainability of processes.
- Strategic Planning Contribution: Contributing to short-term and long-term strategic planning with business goals in mind.
- Implementation Monitoring: Monitors every step of the implementation process and project progress, anticipates potential issues, and proactively manages details.
- Project Coordination: Coordinates all aspects of project implementation, working closely with the client and internal project team members.
- Project Planning Creation: Creates written project implementation plans in Microsoft Project with milestones and deliverables in conjunction with the Sales Team and Account Managers.
- Timeline Development: Develops and monitors project plans and timelines by contract agreements to meet customer expectations.
- Meeting Organization: Organizes, convenes, and documents regular client and internal project team meetings throughout implementation, establishes deadlines and keeps projects on track.