Job Summary: 

• Perform regular maintenance requests in the environments as part of the continuous delivery of new functionality and services.
• Install updates and patches to ensure the health and integrity of infrastructure and systems (environments).
• Provide new environments on AWS infrastructure for existing and new Customers.
• Recommend and implement changes to the Customer environment that upgrade the FINEOS Cloud platform.
• Enforce the appropriate security compliance in Customer environments as agreed with the FINEOS Information Security Council.
• Collaborate with the global support team to resolve complex customer issues that span application, network, and cloud infrastructure.
• Monitor the effect of changes and respond to alerts, including investigating root causes.
• Contribute to the team knowledge base
• Work directly with customers, operations and engineering to research, troubleshoot, and resolve performance issues on time.
• Clearly and succinctly document communications with customers within the case management system.

Skills on Resume: 

• AWS Management (Hard Skills)
• System Maintenance (Hard Skills)
• Security Compliance (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Troubleshooting (Hard Skills)
• Collaboration (Soft Skills)
• Communication (Soft Skills)
• Documentation (Hard Skills)

Job Summary: 

• Ensure customer satisfaction through outstanding customer service and high-quality technical responses.
• Effectively prioritize and escalate customer issues
• Provide input on automation, and a systematic approach to configuration, deployment and infrastructure maintenance and recovery
• Continuing to improve the performance and reliability of the network and the overall service.
• Oversee operational activities within all aspects of AWS, including VPCs, EC2 instances, RDS, volume snapshots and other key technologies  
• Provide input into long-range infrastructure and networking requirements with a focus on meeting the demands of a rapidly growing and scaling global service.
• Work closely with internal FINEOS teams on new features and their impact on the network and infrastructure.
• Work as part of a global team to provide 24x7 coverage.  
• Execution of testing and quality assurance checklists
• Update of the internal portal with workflow/task status

Skills on Resume: 

• Customer Service (Soft Skills)
• Issue Prioritization (Soft Skills)
• Automation Input (Hard Skills)
• Network Performance (Hard Skills)
• AWS Operations (Hard Skills)
• Infrastructure Planning (Hard Skills)
• Team Collaboration (Soft Skills)
• Quality Assurance (Hard Skills)

Job Summary: 

• Working with the hospital operations team to successfully configure & develop service offerings
• Understanding behavioral & technical requirements specific to each client
• Developing an understanding of the technical framework for onboarding clients, configuring and delivering content to their patients.
• Front-line contact for problems & solutions with client deployment
• Debugging solutions you & others have developed
• Analyze data using a query language (SQL, LINQ)
• Support both routine changes and large projects in the network backbone, data center, extranets, trading floor, and branch network
• Develop and maintain software deployment programs using Flexera/Revenera InstallShield and other authoring tools.
• Perform software and product testing to validate product requirements.
• Author test procedures, reports, and installation instructions.
• Assist in the selection process of PC hardware used in OE products

Skills on Resume: 

• Service Configuration (Hard Skills)
• Client Requirements Analysis (Soft Skills)
• Onboarding Framework (Hard Skills)
• Problem-Solving (Soft Skills)
• Debugging (Hard Skills)
• Data Analysis (Hard Skills)
• Software Deployment (Hard Skills)
• Testing and Documentation (Hard Skills)

Job Summary: 

• Delivers a fully functional solution to clients and solution validation teams.
• Provides consistent updates throughout the life of the projects to clients, project managers and services leadership regarding the status of the deployment.
• Provides feedback to technical project managers and services leadership.
• Updates and documents client configuration.
• Provides 24x7 support of Cloud Production Environments.
• Automates Manual Deployment processes using Terraform and PowerShell.
• Interface and align with all network/software engineering teams
• Act as a point of contact for every new data center network project.
• Execution of specific remote deployment tasks utilizing both manual and scripted processes
• Communicate with and direct field technicians for remote task execution

Skills on Resume: 

• Solution Delivery (Hard Skills)
• Project Updates (Soft Skills)
• Feedback Provision (Soft Skills)
• Client Configuration (Hard Skills)
• Cloud Support (Hard Skills)
• Deployment Automation (Hard Skills)
• Team Collaboration (Soft Skills)
• Remote Task Execution (Hard Skills)

Job Summary: 

• Understand the customer environments map to Bluescape application deployment requirements in Kubernetes environments and guide the customer to bridge the two to drive towards an expedited and successful implementation.
• Where changes are required for customer environments and/or Bluescape application, assess the short & long-term changes and recommend to customer contacts (systems, network, application) and/or Bluescape development teams with a detailed explanation of need and/or design recommendations.
• Develop consistent and coherent processes and practices to support software deployment and validation in customer on-prem cloud environments.
• Identify, diagnose, and resolve complex technical issues efficiently in a POC and/or customer On-Prem environment and drive quick resolutions
• Leverage learning from that to improve current technology and processes.
• Work closely with the Engineering teams to escalate and/or triage issues to resolution.
• Update corresponding documentation on the installation process & configurations.
• Consider security concerns with all work.
• Respond to client On-Prem deployment issues, work with clients on diagnostics and resolution of such issues during POC.

Skills on Resume: 

• Kubernetes Deployment (Hard Skills)
• Change Assessment (Soft Skills)
• Process Development (Hard Skills)
• Technical Issue Resolution (Hard Skills)
• Continuous Improvement (Soft Skills)
• Engineering Collaboration (Soft Skills)
• Documentation Management (Hard Skills)
• Security Awareness (Hard Skills)