Job Summary:

• Maintains a thorough knowledge of RV parts and accessories
• Exceptional customer service skills with the desire to exceed expectations
• Ability to greet, educate and sell RV products to customers
• Schedule appointments with designated staff
• Coordinates readiness of the unit
• Serves as the point of contact between staff and customer
• Demonstrates features and proper use of the vehicle, show the customer navigation
• Makes sure customer is aware of status of unit
• Makes sure unit is ready for customer on day of delivery
• Maintains safe and clean work environment for customers and co-workers

Skills on Resume:

• Product Knowledge (Hard Skills)
• Customer Service (Soft Skills)
• Sales Ability (Hard Skills)
• Appointment Scheduling (Hard Skills)
• Unit Coordination (Hard Skills)
• Communication Skills (Soft Skills)
• Technical Demonstration (Hard Skills)
• Cleanliness and Safety (Soft Skills)

Job Summary:

• Call or message customers to inform them their order has arrived
• Plan the locations & timing of daily deliveries for Messengers using software
• Fill in shipping instructions for orders sent 
• Fill out deficiencies report following the inspection on a weekly basis
• Communicate the deficiencies repair procedure in the private units to every subcontractor with the Customer Service team and accompany the subcontractors in units to ensure repair being properly executed
• Ensure customers have filled out the COVID form before the inspection.
• Inspection reports to be printed and handed to handymen to correct deficiencies as soon as possible
• Lock the unit after work performed, whether subcontractor team or staff, to prevent unauthorized penetration of the premises
• Identify opportunities for improvement and make consequent recommendations.

Skills on Resume:

• Customer Communication (Soft Skills)
• Delivery Planning (Hard Skills)
• Shipping Instructions (Hard Skills)
• Inspection Reporting (Hard Skills)
• Deficiency Management (Soft Skills)
• Compliance Monitoring (Hard Skills)
• Security Coordination (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary:

• Coordinate multiple blended and in-person programs while working with multiple stakeholders simultaneously.
• Orchestrating all pre and post program actions for assigned programs including logistical arrangements, hotel arrangements, venue management, ground transportation and program materials. 
• Monitor budgets and organize payments for external vendors through firm systems. 
• Correspond with a broad set of stakeholders, ensuring the right information is conveyed clearly, accurately and in a timely manner. 
• Compile and share post program reporting on learning data 
• Desire to and demonstrated increased learning in best project management practices and skills.
• Ensuring the project team and Agency operation is more efficient.
• Tracking the day-to-day performance rates of the fleet.
• Controlling the fleet allocation to keep healthy performance rates for each zone.
• Taking the right actions to prevent any violations that may affect the fulfillment of the fleet.
• Providing periodical reports for the fleet performance.
• Forecasting any hindering factors and taking proactive solutions for them.

Skills on Resume:

• Project Coordination (Hard Skills)
• Stakeholder Management (Soft Skills)
• Event Logistics (Hard Skills)
• Budget Oversight (Hard Skills)
• Performance Tracking (Hard Skills)
• Fleet Management (Hard Skills)
• Data Reporting (Hard Skills)
• Proactive Problem Solving (Soft Skills)

Job Summary:

• Ensures all logistics associated with training programs are complete including coordinates printing, shipping and receipt of materials.
• Develops and maintains inventory system to track current supplies and distribution of training materials. 
• Monitors to ensure responsible use of resources and training materials. 
• Notifies manager of training when additional supplies are needed and orders replacements.
• Coordinates and collaborates in design projects to ensure production and distribution deadlines and requirements, as well as accuracy of program materials and schedules.
• Drafts and distributes class schedules and calendars with accuracy and timely implementation working in conjunction with the Registrar and the LOE intranet community manager for uploading.
• Serves as the contact center training point of contact for training program enhancements and continuous improvement opportunities.
• Supports team members (creation of training documents, travel, meeting scheduling/logistics, financial forms) in multiple locations.
• Responsible for ensuring timely completions of travel reimbursement and budget documentation.
• Processes invoices through accounts payable and monitors budget expenditures.
• Assists contact center leaders in special projects.

Skills on Resume:

• Logistics Coordination (Hard Skills)
• Inventory Management (Hard Skills)
• Resource Monitoring (Soft Skills)
• Schedule Management (Hard Skills)
• Communication Skills (Soft Skills)
• Financial Processing (Hard Skills)
• Team Support (Soft Skills)
• Project Assistance (Soft Skills)

Job Summary:

• Prepare confidential, medical files for release to internal or external sources
• Identify and request documentation maintained with offsite service providers
• Perform quality assurance reviews on medical files transferring to alternate providers
• Access and update secure client platforms with confident information relating to permanent restrictions
• Assist with client survey reporting
• Work within multiple email inboxes to assess and assign daily tasks and deliverables
• Review and assign tasks to Quality Assurance Advisors, Nurse Consultants and other members of a larger Quality Assurance Team
• Track and record a wide variety of deliverables on multiple spreadsheets used for account reconciliation
• The ability to learn and adapt to new and evolving tasks as required by all business areas
• Identify problem areas regarding efficiency and effectiveness of deliverables and work with any stakeholders in Health and Productivity Solutions to develop solutions
• Ensure compliance with all provincial and federal privacy legislation

Skills on Resume:

• Document Preparation (Hard Skills)
• Quality Assurance (Hard Skills)
• Data Management (Hard Skills)
• Task Assignment (Soft Skills)
• Survey Reporting (Hard Skills)
• Problem-Solving (Soft Skills)
• Compliance Knowledge (Hard Skills)
• Adaptability (Soft Skills)

Job Summary:

• Schedule in-house deliveries for local clients.
• Obtain shipping quotes and book 3rd party delivery services for out of county deliveries.
• Manage shipments of online orders.
• Answer all incoming calls, screen calls, handle all company inquiries.
• Primary point of contact for general customer service related issues.
• Resolve product or service related problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution.
• Service operations and process to manage project set-up, project status and project closure.
• Facilitate and manage resourcing process including resource management tools, communication of resourcing options and running of a regular resource ceremony.
• Supporting project managers in project finance tracking and collating Agency portfolio burn report.
• Supporting project managers in ensuring timesheets are accurate and reflect true utilization and project met
• Running and ensuring best practice adherence to use of internal Project Management tools, following direction set by Head of Project Management.
• Working on project administrational tasks when required to support project managers.
• Ensuring project managers are set up to start with tooling, correct comms and training resources to start Project Management

Skills on Resume:

• Delivery Scheduling (Hard Skills)
• Shipping Management (Hard Skills)
• Customer Service (Soft Skills)
• Problem Resolution (Soft Skills)
• Project Management (Hard Skills)
• Resource Management (Hard Skills)
• Financial Tracking (Hard Skills)
• Administrative Support (Soft Skills)

Job Summary:

• Prepare all documentation and gifts to be dropped in respective units before inspection date
• Prepare key sets & envelopes to be sent out to notary after final audit
• Verification of the units before inspection date
• Make sure the clients' personalized requests are respected
• Ensure that the appliances documents are in the unit (i.e. Service Manual, Use and Warranty) as well as the gift per unit
• Look for leakages (floor, wall) or strange odors/humidity
• Set the correct room temperature, paint and cleaning touch-ups
• Double-check appointment dates in the delivery schedule in case of any changes 
• Be proactive and identify problematic units – lockers – parking while reporting to the head delivery coordinator.
• Greet clients when showing up for their inspection and confirm their identity based on name, unit number and authorization form or power of attorney
• Provide a tour of the common areas to clients following their inspection

Skills on Resume:

• Documentation Preparation (Hard Skills)
• Verification Skills (Hard Skills)
• Client Relations (Soft Skills)
• Attention to Detail (Soft Skills)
• Problem Identification (Soft Skills)
• Temperature and Condition Management (Hard Skills)
• Scheduling Coordination (Hard Skills)
• Tour Facilitation (Soft Skills)

Job Summary:

• Dedicated delivery to all staff in line with a new I.T. system project.
• Design the Training Material for the new system.
• Deliver training in line with Project timelines and associated deadlines.
• Deliver and coordinate the training and development activities across the organization.
• Identify the skill needs of others, developing coaching/mentoring and training programs 
• Improve overall performance and improve skills and knowledge.
• Create a centralized learning portal to ensure remote learning and refreshment of knowledge and skills.
• Encourage the desire for individual professional development and learning culture within the organization.
• Supporting the HR Manager to establish standardized training processes to drive business improvement.
• Review and update current training material providing training efficiencies to support business growth
• Coordinate with Delivery Messengers by phone and Line to confirm delivery addresses & instructions

Skills on Resume:

• Training Development (Hard Skills)
• Project Coordination (Hard Skills)
• Skill Assessment (Soft Skills)
• Performance Improvement (Soft Skills)
• Learning Management (Hard Skills)
• Coaching and Mentoring (Soft Skills)
• Training Material Review (Hard Skills)
• Communication Skills (Soft Skills)

Job Summary:

• Coordinate multi-functional project teams through the scoping, design, construction, commissioning and transfer of new assets and closeout of engineering projects ensuring lessons learned are incorporated into the delivery of projects.
• Act as technical lead for procurement of asset delivery services i.e. tender evaluation panels.
• Deliver projects in accordance with the Integrated Management System.
• Monitor, control, review and forecast project outcomes including time, cost and quality.
• Ensure project risks are captured, mitigation measures
• Monitor and report on effectiveness ensuring that issues are dealt with in a timely manner.
• Prepare project management documentation in accordance with the Integrated Management System Framework.
• Liaise with public authorities, contractors, consultants and customers.
• Ensure project engineering and design complies with the technical and functional specifications.
• Negotiate, establish and manage contracts to procure services, equipment and works to achieve project objectives.
• Act for and on behalf of the Principal on consultancy and minor/major contracts.

Skills on Resume:

• Project Coordination (Hard Skills)
• Technical Leadership (Hard Skills)
• Risk Management (Hard Skills)
• Project Monitoring (Hard Skills)
• Documentation Preparation (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Contract Negotiation (Hard Skills)
• Compliance Assurance (Hard Skills)

Job Summary:

• Assess and approve progress claims for payment and ensure contractor performance reports on time, cost, OHS, quality and environment are completed.
• Ensure health, safety, environmental and quality risks are identified and assessed for significance in all aspects of the project and that controls are implemented and monitored throughout the project.
• Ensure the application of the relevant OHS procedures in the selection and management of contractors.
• Communicate with contractors regarding project risks including safety in design and any requirements from approvals via bid documentation and to the General Manager Water Services at asset transfer.
• Ensure OHS, environmental and quality policies and procedures are communicated, understood and followed.
• Regularly inspect construction sites and report variances in OHS, environmental and quality compliance with approved management plans.
• Correct all hazards raised from site inspections including safety and environmental hazards and quality non-conformances.
• Ensure OHS and environmental incidents are investigated and closed out.
• Positively participate in processes, policies, working groups and other initiatives.

Skills on Resume:

• Claims Assessment (Hard Skills)
• Risk Management (Hard Skills)
• Contractor Management (Hard Skills)
• Communication Skills (Soft Skills)
• Compliance Monitoring (Hard Skills)
• Site Inspection (Hard Skills)
• Incident Investigation (Hard Skills)
• Policy Participation (Soft Skills)