Job Summary:

• Delivery accountability for the portfolio. 
• Managing Customer satisfaction for the engagements within the portfolio
• Delivery-led sales for the portfolio. 
• Business stakeholder management, CXO relationships building
• Commercial management for the portfolio
• Opportunity / Deal / Contract reviews and approvals for the portfolio
• Team management, people development and succession planning
• Productivity improvements, automation and Industrialization for the portfolio
• Support SEA Head of Delivery in SEA-wise and APAC-wise delivery improvement initiatives
• Develop and share reusable components, practices, tools across portfolios
• Quality assurance reviews across portfolios, cross-portfolios delivery governance
• Communities of Practice and COEs initiatives etc.

Skills on Resume:

• Stakeholder Management (Hard Skills)
• Delivery Management (Hard Skills)
• Commercial Acumen (Hard Skills)
• Team Leadership (Soft Skills)
• Process Improvement (Hard Skills)
• Quality Assurance (Hard Skills)
• Best Practices Sharing (Hard Skills)
• Improvement Initiatives (Hard Skills)

Job Summary:

• Compliance, Governance & communication for operating company (e.g. IT environment changes, contract adherence, meeting security and other expectations
• Keeping recipient aware of contract provisions related to technologies used)
• Manage the Initial Separation/Transition, maintain Service roadmap
• Collaborate with business partners to assist in implementing data driven change control management strategies and instill a data driven culture in the DNA of their business.
• Develop project plans, communication plans, change readiness assessments, and drive successful transition for divestiture.
• Effectively managing project transitions, ensuring that business continuity is maintained throughout the change process and new workflows are effectively integrated with no business disruption.
• Develop and deliver effective, articulate PowerPoint presentations.
• Manage the forward progress on multiple projects and determine priority order.
• Communicate in a crisp, clear, friendly manner that promotes directness and respect.
• Be accountable for the quality, usability, and business value of the end deliverable and support items.
• Consistently exhibits knowledge of business processes and technology solutions.
• Develop “no surprise” standards for projects across timeline, resources and budget to ensure potential issues are discovered before impacts occur.

Skills on Resume:

• Compliance Management (Hard Skills)
• Project Transition Management (Hard Skills)
• Data-Driven Change (Hard Skills)
• Communication Planning (Hard Skills)
• Business Continuity (Hard Skills)
• Presentation Skills (Soft Skills)
• Prioritization Skills (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary:

• Manage campaigns and projects simultaneously and judge priorities across portfolios of activity
• Lead a high-performance approach to ensure campaigns are delivered on time and on or below budget
• Collaborate cross functionally with client and sales team to design, implement and deliver tailored campaigns
• Identify and implement opportunities for process improvement to ensure best practice is applied across the full media operations process
• Develop and design powerful brand experiences for shoppers
• Look to constantly implement initiatives to drive stakeholder engagement
• Identify strategies for improvement and expansion across all areas of the business
• Assist in creating, managing and refining all site specific documentation
• Work with all functions of the Integrated services to support day to day operations

Skills on Resume:

• Campaign Management (Hard Skills)
• Project Prioritization (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Process Improvement (Hard Skills)
• Brand Experience Design (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Strategic Improvement (Hard Skills)
• Documentation Management (Hard Skills)

Job Summary:

• Provide support to assigned account managing overall service/implementation account performance, technical problem identification and resolution, and addressing any customer satisfaction issues
• Coordinate support of assigned Service Account Executive, Account Technical Performance Managers, Account Relationship Managers and Account Performance Coordinators efforts as part of overall relationship management.
• Ensure prompt, efficient, effective and quality customer service and installation support across multiple service branches and/or multiple service areas
• Provide necessary reporting, problem resolution, actions plans, and resource attainment to resolve performance issues.
• Ensure that assigned team members are available to customer and prepared to address customer needs in a timely and acceptable manner.
• Complete and supervise standardized performance reporting (daily/weekly/monthly) to assure customer satisfaction and facilitate the analysis and interpretation of such performance metrics.
• Assist in strategic planning with assigned team members to improve any poor performance
• Act as Single Point of Contact to customer for service, implementation, technical issues, and escalations
• Identify and recommend process improvements using Diebold Business Improvement tools and measurements
• Implement strategic thinking in cooperation with customer for development and positive impact for both Diebold and the Customer

Skills on Resume:

• Account Management (Hard Skills)
• Relationship Coordination (Soft Skills)
• Customer Service (Soft Skills)
• Problem Resolution (Hard Skills)
• Performance Reporting (Hard Skills)
• Strategic Planning (Hard Skills)
• Process Improvement (Hard Skills)
• Communication Skills (Soft Skills)

Job Summary:

• Monitor and ensure service revenue goals within assigned account are met
• Monitor and ensure that contracted customer service levels are met on a monthly, quarterly and annual basis
• Provide support in achieving account profitability goals.
• Identify training needs and requirements of team members
• Responsible for overall performance management and evaluation of assigned Service Account Executives, Account Technical Performance Managers, Account Relationship Managers and Account Performance Coordinators (PEP)
• Collaboratively work with Sales in support of service contract development, renewal and negotiations.
• Attend customer meetings, as required, to provide support on business issues and sales opportunities
• Manage scope, self-manage communication
• Record and track all communication to form an audit trail and to support project
• Provide internal updates and reporting to outline and track performance
• Schedule and attend external client meetings relevant to the project
• Manage any issues and escalate 

Skills on Resume:

• Revenue Monitoring (Hard Skills)
• Service Level Assurance (Hard Skills)
• Profitability Support (Hard Skills)
• Training Needs Assessment (Hard Skills)
• Performance Management (Hard Skills)
• Contract Development (Hard Skills)
• Communication Management (Soft Skills)
• Issue Resolution (Hard Skills)