• Support the process optimisation manager with ad hoc tasks 
• Deliver high-level administration and coordination support to the team 
• Act as an advocate for implementing legal project delivery principles within the Bird & Bird framework
• Assist in triaging new opportunities and managing stakeholder expectations.
• Act as the first point of contact in reviewing, filing and actioning any information and support requests from key stakeholders.
• Organising and coordinating discovery sessions and other stakeholder engagement activities.
• Support the maintenance of project templates (e.g. project playbooks, reporting templates)
• Actively participate in team meetings to encourage sharing of ideas and promote a collaborative working environment.
• Collaborate and build strong working relationships with support teams across the firm to pro-actively resolve issues and prevent risks becoming issues
• Own and support the maintenance of project documents (e.g. project playbooks, reporting templates)
• Support the adoption of legal technology platforms as appropriate, by becoming a ‘super user’ to assist fee earners around the firm with any queries relating to its use

Skills: Project Coordination, Stakeholder Management, Administrative Support, Legal Project Delivery, Team Collaboration, Document Management, Stakeholder Engagement, Legal Technology

• Develop management team level monitoring and tracking and setup of a regular update process
• Assimilate the business strategy and annual business plan
• Identify and prioritize the key strategic initiatives that require monitoring by the management team
• Define key execution metrics and milestones per initiative in line with management information needs
• Develop reporting/dashboard to monitor the planning / key strategic initiatives and provide recommendation to direct supervisor or peers as an follow up action plan
• Establish process for regular update of the monitored metrics and milestones
• Conducting regular project and program meeting cadences with peers in the functional organizations
• Identify information and discussion requirements, disseminate agenda and prepare content
• Conduct meeting and create MoM
• Maintain and administration of the project portfolio management system
• Be main point of contact and custodian of the centralized project portfolio management system
• Ensure information is filled correctly in the system
• Generate project portfolio reports as required by management

Skills: Monitoring & Tracking, Business Strategy, Strategic Initiatives, Execution Metrics, Reporting & Dashboards, Project Management, Meeting Facilitation, Portfolio Management

• Assist functional PMO and project managers in operating their project in the system
• Evaluate target achievement at year end for the top management team
• Develop system/model to aid KPI scoring for the management team members
• Obtain the target and actual data for each management team member and calculate score
• Provide analysis and insight based on the resulting score with the Director of Strategy & Program Delivery
• Coaching functional PMO teams and project managers in executing strategic initiatives 
• Advise functional PMO and project managers on a day-2-day basis
• Collate best practices and lessons learned from projects
• Conduct cross functional knowledge sharing sessions between functional PMO and project managers
• Support Director Strategy & Program Delivery in special projects and in managing the management team meeting cadence.
• Support and/or lead selected special projects through coordination, communication and analysis
• Support regular management team meetings by administering the agenda, record keeping minutes, keeping track of follow-up items

Skills: Project Support, KPI Evaluation, Data Analysis, Coaching & Mentoring, Best Practices, Knowledge Sharing, Meeting Coordination, Special Projects

• Collaborate with the Sales and PreSales units regarding new engagements
• Ensuring SLAs and managing financial aspects
• Demanding management and capacity planning for managed & professional services
• Facilitating feedback and demand towards Nordcloud’s internal product owners
• Ensuring we follow planning, reporting, escalation, and lessons learned processes
• Partners directly with Sales Executives or Strategic Account Executives to close new opportunities in relation to a change in solutions scope, increase in number of
• Partners with the Sales Executive and Strategic Account Executive to reduce total cost to service by identifying opportunities to reduce demand, improve delivery model cost, drive efficiency, leverage and or scale
• Collaborates with Renewal Executives to prepare renewal, including ensuring customer is aware of deadlines, discussing alternative and/or additional product/solution fits, and gauging pulse of key stakeholders and decision-makers to expand or upsell current solutions offerings
• Determines and aligns with customer on ideal configuration of products and services, supports preparation of proposal, and collaborates with pricing team to align on quote/price
• Provides renewal product delivery expertise to client and answers any follow up questions, identifies areas to expand scope

Skills: Sales Collaboration, Financial Management, Capacity Planning, Feedback Facilitation, Process Compliance, Opportunity Management, Renewal Preparation, Proposal Support

• Oversee the end-to-end software implementation projects across multiple project teams and customers
• Ensure tight control over projects by guiding project managers and teams on implementation best practices
• Manage and follow up the execution of project plans, organize and direct work across teams and regions
• Build relationships with customers during the lifecycle of the implementation, act as their trusted advisor
• Build relationships cross divisionally with sales and product development, working collaboratively to address client needs throughout the delivery of programs
• Push the design of industry accelerators and assets to support differentiation and delivery excellence
• Disseminate best practices on solution positioning and delivery
• Mentor other team members in business analysis, project management, and business solution best practices
• Speaking to candidates on the phone to source, qualifying and present suitable candidates against specific client requirements.
• Undertake searches on the companys database, external job boards and utilise social media to headhunt candidates.

Skills: Project Oversight, Implementation Best Practices, Execution Management, Customer Relationship Building, Cross-Divisional Collaboration, Industry Design, Mentorship, Candidate Sourcing

• Experience in leading technical project delivery with commercial clients and government to design and implement Cybersecurity program strategies
• Experience in developing Cyber strategy, leveraging people, processes, and technology, including building highly technical delivery teams and working with clients to identify optimal solutions for their specific challenges
• Experience with information security program frameworks, including ISO 27001/2, COBIT, or NIST
• Ability to design and integrate security solutions to address enterprise risks and exposure
• Ability to manage and lead multiple projects and fast-paced delivery teams across challenging commercial and consulting environments
• Experience with delivery excellence, including QA and quality control, and managing or leading functional teams to meet or exceed client expectations
• Experience with leading large or complex Cybersecurity capability design and implementation projects for Fortune 500 clients, including the implementation of new people, processes, and technologies for threat prevention, detection, and response
• Experience with Information Security regulations or regulatory bodies, including PCI-DSS, HIPAA, SOX, or GLBA
• Knowledge of various risk management frameworks, including NIST 800-30
• Ability to work with senior partners and executive officers to foster positive client and vendor relationships, identify new business opportunities with existing clients, and develop mutually beneficial partnerships
• Ability to be a self-starter and thrive in a fast-paced consulting environment
• Possession of excellent client facilitation and communication skills

Qualifications: BA in Business Administration with 10 years of Experience

• Significant experience with Services Delivery or Consulting Delivery Management.
• Experience in a customer facing delivery leadership role within a professional services or consulting organization
• Previous experience working in insurance and specifically in highly regulated government programs like the Affordable Care Act.
• Familiarity with Project Management methodologies, best practices, and toolsets.
• Experience interfacing at all levels internally, with clients and external partners.
• Adept in planning, leading change management, working in a fast-paced environment, and multi-tasking skills.
• A proven strong ethic of client service
• Excellent standard of education ideally with Certificate in Financial Administration (CF1)/equivalent with a desire for further development through additional qualifications.
• Proficient IT skills in core Microsoft Office systems.
• Organisation and prioritisation skills being able to work independently and within a team.
• Professional telephone manner along with excellent written communication skills, to have an eye for detail.

Qualifications: BA in Management with 4 years of Experience

• Experience delivering digital transformation projects to global organizations.
• Experience leading cloud-based transformation programs and software development solutions.
• Experience collaborating with channel partners, systems integrators and third party developers to deliver high-impact solutions.
• Experience in programming pertaining to data/analytics systems and implementations.
• Demonstrated experience working with new and emerging technologies, methodologies, and solutions in the Cloud and broader enterprise technology transformation space.
• Experience in legal, managed services, or consulting experience
• Experience leading a client account(s), with a track record of delivering top-drawer work product, ideally in law, outsourcing, professional services or equivalent.
• Recognized in the industry as a credible expert, and as such be able to attract additional talent and expertise from the Life Sciences domain.

Qualifications: BA in Marketing with 7 years of Experience

• Experienced in the application of six sigma and/or other continuous improvement methodologies to a services environment, including the ability to lead and assess performance and data to recognize performance trends or root causes of service issues.
• Capable of designing complex processes and leveraging data and analytics.
• Comfortable applying enabling technology tools (both Factor and client tools) to improve service levels and cost efficiency.
• Ability to own senior client relationships and accurately report on performance.
• Exceptional analytical, problem-solving, ongoing service delivery and project-management skills.
• Comfortable being a “player” and a “coach,” often in equal parts.
• Depth in process and the ability and knowledge to create, define, shape processes that will support efficient and accurate delivery of client work.
• Demonstrated ability to interface and work well with all levels of an organization, while managing a team required to perform under pressure.
• Ability to produce impactful performance reporting to senior client management.
• Experience managing difficult situations with professionalism and grit.
• Ability to clearly articulate team’s performance story by leveraging data and insights for key client stakeholders

BS in Information Technology with 4 years of Experience

• Proficiency in English, as well as a regional language, in order to communicate with regional clients
• Good administrative skills, and ability to work under pressure
• Keen attention to detail, and drive for quality and accuracy
• Excellent work attitude, with the ability to adapt and be proactive
• Enthusiasm and interest in technology and innovation.
• Relevant hands-on software engineering experience doing software design and development
• Excellent understanding of relational database structures, having knowledge of unstructured databases (NoSQL) 
• Proven experience of working on back-end web frameworks like Python/Django or Node.js
• Expertise in object-oriented design, unit testing, integration testing, data structures, algorithms, scalable APIs, etc.
• Knowledge of working on cloud technologies and exposure to AWS services (EC2, RDS, S3, etc)
• Demonstrate, as a key aspect of leading change, stakeholder management through successful delivery of large/complex IT programs.
• Be a results-driven, assertive individual with a very high focus on creating lasting client relationships and driving business expansion.

Qualifications: BA in Human Resources Management with 3 years of Experience