• Translate business needs into technical design and requirements.
• Work closely with customer technical stakeholders to identify delivery needs.
• Document and execute any technical requirements needed for delivery.
• Configure core functionality to meet customer needs.
• Create and populate all needed data structures to ensure successful delivery.
• Create data points and configure the engine to successfully deliver on business requirements.
• Maintain metadata, including data dictionaries, for custom data points and data transformations
• Successful timely completion of technical requirements documentation.

Skills: Business Translation, Stakeholder Collaboration, Technical Documentation, Functionality Configuration, Data Structure Creation, Data Point Development, Metadata Management, Timely Completion.

• Serve as first point of contact between customer (employee) and greater ADSK organization.
• Respond to employee requests for technical help via chat tool, SLACK channel, telephone, instant messaging, blogs, communities or email.
• Own an incident or service request from the time it is reported until it is resolved.
• Provide initial incident support with a goal of high percentage of calls resolved on first contact.
• Enter incident or service request tickets in the issue tracking system for all reported incidents. 
• Update and close incident tickets.
• Document customer interactions and problem resolutions in the issue tracking system within the ticket. 
• Provide proactive status communication to customers until issue or request has been resolved or completed.
• Engage and transfer to escalation team, project team, service owners or vendor, and provide background information for handoff or transfer of tickets.
• Facilitate to screen and route tickets from Helpdesk web queue to next level support teams’ queues.

Skills: Customer Support, Incident Management, Technical Troubleshooting, Ticketing Systems Proficiency, Effective Communication, Collaboration with Teams, Proactive Problem-Solving, Documentation and Reporting.

• Act as primary interface to user community by representing and enforcing DES processes and policies.
• Relay customer feedback to appropriate service groups, service owners within DES. 
• Notify Helpdesk Manager and other Support team members of customer impacting events. 
• Maintain the Helpdesk routing table by updating content, processes and forms 
• Educate and train users on hardware and software applications when appropriate on service calls.
• Work with other IT groups to assist in pilots, runbooks and process documentation when there is a new service for Helpdesk to support.
• Work with partners to formulate technical requirements and identify support gaps.
• Partner with other teams to develop and integrate virtual assistant solutions.
• Implement and follow standards and policies as defined by corporate and division senior management
• Escalate exceptions to direct manager or senior management staff.

Skills: User Engagement, Feedback Communication, Incident Reporting, Helpdesk Management, User Training, IT Collaboration, Technical Requirements, Policy Implementation.

• Own the project technical workstream, ensuring that the final technical solution addresses and satisfies all business requirements.
• Translate business needs into technical design and requirements.
• Collaborate with client technical stakeholders to establish appropriate access to the client's environment and to identify client's data requirements.
• Support initial investigation into the quality and content of client data sources in support of the technical design and development of business requirements
• Establish the instance and technical environments for development, testing and deployment
• Create the technical design documentation to reflect technical requirements needed for successful delivery.
• Configure core functionality to meet client needs.
• Create the data model and populate all needed data structures to ensure access to the right data to support data point development.
• Design, build, and test the calculation of data points and client data transformations to support use case requirements, including documentation and code execution
• Support testing and ongoing platform optimization efforts through effective data engineering and system configurations

Skills: Project Ownership, Technical Design, Stakeholder Collaboration, Data Quality Assessment, Environment Setup, Documentation Creation, Functionality Configuration, Data Modeling.

• Support existing partners with their daily challenges and expansion plans alongside account managers
• Manage the integration of all regional partners to the platform including technical pre-sale and project management
• Analysis of requirements and application architecture design based on requirements
• Provide pre-sale and post-sale technical support and expertise in regard to partners’ integrations
• Work on the design of customized solutions, APIs and user experience flows with partners
• Build a close relationship with partners and business development teams to expand coverage and services
• Work closely with various internal teams to understand and support operational processes and new solutions
• Provide feedback to improve the platform and products based on discussions and experience with partners
• Travel alongside account managers to meet partners to facilitate the integration 

Skills: Partner Support, Integration Management, Requirements Analysis, Technical Expertise, Solution Design, Relationship Building, Cross-Team Collaboration, Feedback Implementation.

• Experience in delivering solutions using core Microsoft infrastructure, network and cloud services for small and middle business
• Strong knowledge of capabilities and functions, ability to find and fix problems, experience in assessment, VM management, subscription management, Azure site recovery, Azure backup
• Microsoft Windows Server, AD, ADFS, Exchange, SCCM experience
• Experience in writing documentation, negotiations participation
• Basic understanding of network operation principles, diagnostics and troubleshooting of network systems interaction
• Strong programming proficiency in one or more languages: (ie. Bash, Go, Java, Python, Scala or Ruby).
• Experience on IaaS Providers: (ie. AWS, Azure, Google Cloud, or vSphere)
• Experience in Infrastructure As Code and Configuration Management Tools (ie. Terraform, Chef, Puppet Or Ansible)
• Working knowledge of Container Orchestration Tools/Framework: (ie. Kubernetes, Cloud Foundry or Docker Compose)

Qualifications: BS in Computer Science with 4 years of Experience.

• Performance analysis tools (Gatling, Jmeter or any other profilers)
• Practical experience in techniques to run test traffic in production systems
• Practical experience in creating automation techniques at scale (generic solutions with minimal/no static boundaries)
• Experience with API-driven development and contract testing
• Experience with Microservice Architecture and release strategies
• Fluent in written and spoken English (other languages such as Spanish, German, French)
• Teamwork, collaboration, and organizational skills (with the accent on efficient time management)
• Ability to adapt to different projects and cultural environments
• Clear communication skills
• Problem-solving mindset and creative thinking
• Willingness to constantly improve technical and soft skills
• Knowledge of ITIL Service Management and process execution 
• Knowledge of Microsoft Windows client and server operating systems to Windows 10 client and Windows Server 2016.

Qualifications: BS in Software Engineering with 3 years of Experience.

• Knowledge of VMware vSphere infrastructure.
• Knowledge of HP server and storage technologies.
• Experience working in a global multinational company
• Knowledge of VOIP and PBX systems
• Knowledge of Office 365 and its applications
• Knowledge of Symantec Backup Exec version 14 to 20.3
• Experience in Facilities Management Operations
• Experience with managing teams of 6 or more including managers, supplier management, problem solving, and client/ customer relations
• Experience required using CMMS systems and reporting
• Experience developing practices and procedures and Preventive Maintenance programs for Facilities Management teams
• Experience using Corrgio CMMS system

Qualifications: BS in Information Technology with 5 years of Experience.

• High level degree in technical science
• Experience and knowledge in Network Infrastructure
• Experience with Antiviruses, Network security solutions, ATP
• Experience with Kaspersky Cybersecurity solutions
• Experience with DLP and WAF solutions 
• Experience with any other Cybersecurity Solutions 
• Experience in writing documentation
• Experience with Cloud Security
• Solid understanding of Microsoft Azure principles, architecture and management
• Understanding of IaaS, PaaS service delivery
• Microsoft Azure Management Services knowledge.
• Good knowledge of Azure Management and Monitoring, including Log Analytics, Azure Applications Insights, Azure Backup
• Understanding of enterprise network architecture

Qualifications: BS in Computer Engineering with 8 years of Experience.

• Proficient in reading and interpreting design drawings and supporting information
• In-depth knowledge of P-Way design, drainage design, 3D surveying and setting out
• Up-to-date knowledge of plant and equipment
• Proficient knowledge of project planning and resource management
• Knowledge of ISO quality systems
• Communication skills, both written and verbal.
• Proficient in the use of surveying and gauging equipment
• Teamwork/Diversity & Inclusion Integrity/Excellence Public Service/Environmental Stewardship Safety
• Professional Engineering License obtained by accredited examination 
• Understanding of Continuous Delivery and DevOps methods

Qualifications: BS in Electrical Engineering with 4 years of Experience.