• Play a key role in the implementation of the InEight Document module
• Ensure the successful delivery and adoption of proprietary software by valued clients.
• Partner closely with key stakeholders both internally and externally, using exceptional relationship-building skills
• Identify best practices for system implementation and change management processes within the client business.
• Developing and delivering training methods and materials for client organizations
• Drive efficient use of the software, providing ongoing guidance and support during the initial implementation phase, and liaising with internal teams
• Ensure continuous improvement and enhancement of the solution.
• Searching and generating new candidates.
• Networking, head-hunting, and matching criteria to client’s requirements.
• Build and maintain a good relationship with clients in the market.

Skills: Software Deployment, Change Management, Stakeholder Relations, Client Engagement, Training Delivery, Process Optimization, Talent Sourcing, Business Improvement.

• Work with project teams to understand business requirements that have to be translated into technical solutions
• Manage day-to-day operational aspects of a project and scope
• Work with business process analysis artifacts, including but not limited to use cases, stories, process flows, project schedules
• Participate in creating and executing manual test cases as well as provide assistance in UAT efforts
• Collaborate closely with professional service engineers on developing and testing functionality for which requirements were gathered and documented
• Produce training materials as part of project delivery and change management
• Participate in project decisions, escalations, prioritizations as need to achieve program goals and objectives
• Coordinate project dependencies such as tasks, timelines, resource allocation and risks both internally and externally
• Provide project status reports/briefings to senior professional service managers as well as project stakeholders
• Assist with transition projects from professional services to support
• Contribute to a library of internal and customer-facing technical content

Skills: Project Coordination, Requirements Analysis, Scope Management, Test Case Execution, Functional Testing, Training Documentation, Change Management, Risk Mitigation.

• Keep an up to date database of skilled and available candidates and providing leads to the business development team
• Developing best practice techniques where possible when managing applicants. 
• Ensuring job boards, Linked In and all databases are utilized efficiently
• Managing communication channels and relationships with client base
• Provide after-sales service and support to both clients and candidates
• Update job knowledge by participating in training opportunities, reading professional publications, and maintaining personal networks
• Deal with incoming calls and emails
• Reporting to a lead program manager for the client, driving the work and understanding business requirements and constraints.
• Managing an individual team in their delivery tasks, including implementing agile principles and methodologies. 

Skills: Candidate Sourcing, Database Management, Applicant Tracking, Client Communication, After-Sales Support, Professional Development, Team Coordination, Agile Methodologies.

• Leads others to solve complex problems, uses sophisticated analytical thought to exercise judgement and identify innovative solutions.
• Utilizing analytical ability to solve problems and make recommendations.
• Solves complex problems, takes a broad perspective to identify innovative solutions.
• Interprets internal or external business issues and recommends best practices.
• Participates in the definition of the business strategy along with the clients and the upper managers.
• Generates reports on performance measurement and Key Performance Indicators (KPIs) to facilitate business decisions.
• Attracting and sourcing the best talent for clients.
• Ensuring to give excellent service to all the candidates.
• Managing and developing existing client relationships.
• Managing the interview processes for both candidates and clients.
• Keeping internal systems updated with relevant client and candidate information.

Skills: Problem Solving, Analytical Thinking, Strategy Development, Performance Reporting, Talent Sourcing, Client Relationship Management, Interview Coordination, Data Management.

• Conduct system, performance, regression, and smoke testing
• Review requirements and prepare test scenarios that can be incorporated across multiple phases of testing including unit, system, integration, functional, performance, and regression testing
• Support the functional team in organizing and leading UAT including designing test plans, creating test cases, coordinating with end users, tracking the testing status, meeting the testing deadline, and ensuring high level of testing quality
• Verify test scenarios with their corresponding steps have been loaded to Octane for each software release
• Follow all the testing processes as defined by the team
• Participate in design reviews and provide input on requirements, product design, and potential problems with a detail-oriented mindset
• Support continuous improvement (e.g., test automation, etc.)
• Support the technical team in defect root cause analysis and triage
• Utilize retrospectives from the releases to improve future test cases and approaches
• Assist in automation test creation and maintenance
• Work collaboratively with others in support of the ET&A team priority initiatives and/or ad hoc activities
• Support and suggest ways to continuously improve processes to enhance relationships and business impact

Skills: System Testing, Performance Testing, Test Case Design, UAT Coordination, Defect Analysis, Test Automation, Process Improvement, Requirement Reviews.

• Strong experience in Telecommunication, UCaaS, SaaS, CCaaS
• Experience in configuring and supporting VoIP systems, and Contact Center Technologies
• Working knowledge of telephony, PBX, SIP Trunking and UC technology
• Experience configuring routers, troubleshooting LAN/VoIP systems
• Ability to manage multiple projects simultaneously
• Demonstrated ability to take ownership of deployments through successful completion
• Excellent interpersonal skills demonstrated in a customer facing environment
• Strong organizational and problem-solving skills
• Ability to work independently as well as in a team environment

Qualifications: BA in Business Administration with 5 years of Experience.

• Experience in delivery in project and program environments, with an understanding of delivery/change methodologies, processes, techniques and common challenges
• A track record of realising business benefits and outcomes
• Ability to demonstrate leadership skills in large and diverse project teams
• Ability to work across multiple levels of an organisation
• An aptitude for delivering creative and ingenious solutions
• Experience within pharmaceutical/life science vertical
• Experience with QA, requirements gathering 
• Comfortable with logical thought and technical tools

Qualifications: BS in Management with 4 years of Experience.

• Experience with proven history in consulting and/or professional services industry with a particular strong background encompassing network and security.
• Strong English communication skills both written and spoken are essential.
• Strong organizational and interpersonal skills plus a demonstrated effectiveness in customer-facing roles
• Strong presentation technical skills and must be able to work cross-functionally with account teams and partner organizations.
• Focus on delivery with strong client-facing abilities/background.
• Experience assessment, discovery, design and delivery 
• Expert with Cisco Routers, 4000 series, 37XX series, 36XX series, 29XX series, 28XX series.
• Expert with Cisco Catalyst 3700 series, 3600 series, 3500 series and 2900 series switches.
• Experience with Cisco Meraki Full Stack and Aruba CX Series switching
• Experience with Aruba Wireless and Cisco ACI or VMware NSX
• Expert with Cisco Nexus OS.

Qualifications: BA in Human Resource Management with 10 years of Experience.

• Experience in cloud/enterprise-grade migration project within domains of Applications, Data Centers, OS, Database, and Infrastructure (Compute, Storage, Network)
• Ability to lead teams and engagements utilizing agile approaches, value and principles as well as Scrum framework
• Experience consulting and client facing in leadership roles responsible for large transformational projects
• Has presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts.
• Experience working as ScrumMaster across multiple cross-functional teams
• Experience in design/implementation/architecture with distributed applications
• Has at least one active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• AWS Experience and Certifications
• System Administration experience in an enterprise with large scale portfolios of legacy applications

Qualifications: BS in Project Management with 7 years of Experience.

• Experience with SimCorp Dimension implantation or incapacity of production support (ABOR, IBOR, Performance).
• Understands and can guide the client in the planning and operational lifecycle
• Ability to mentor and give guidelines to junior members of the team
• Willing to take challenges and work independently
• Build a strong relationship with a client and will be the interface between the client and all other SimCorp stakeholders
• Experience with SimCorp Dimension
• Experienced working in a matrixed organization that involves both internal and external organizations and/or stakeholders
• Work experience in manual and automation testing
• Work experience in SQL

Qualifications: BS in Information Technology with 5 years of Experience.